Ratings based on 74 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified traveler
Sad hotelPosted Oct 15, 2014
Pros: The air conditioner.
Cons: The look, the staff and the way they do business.
To get towels for the pool you need to leave a deposit or your ID. You get one wifi code for one device and any additional codes cost $5 that only last 3 days. Rip off! You're only given one key for suites that are meant for 4 people and any additional keys require a $7 deposit. You need a wristband to walk around and use the facilities and if you have anyone coming to visit they need to pay $20 for a wristband. We got a room with a kitchen and the stove didn't work. They came to light it and left us with no matches and a promise that it would be fixed. Never got fixed and when asked for some matches they told us we had to buy them at the lobby. Talk about taking care of your customer. Pillows were either rock hard or super flimsy. Lizards crawling around the walls and floors, so not good for someone that's afraid of creepy crawlers. The pool had bugs and frogs inside and bats flying by at night and dipping into the pool. Place is super empty and lonely due to a mixture of condos and hotel rooms, so it was a pretty sad hotel.
by Teresa from Nanaimo, B.C.
Nice grounds, but run down hotelPosted Mar 22, 2014
Pros: The grounds and the restaurant.
Cons: Update the rooms. They are very tired!
Location: Next to the Plaza Caracoles and close to the Canadian Consulate, which was handy for us. It's a bus ride or taxi to the Malecon.
I booked this as a "mystery hotel", which I have generally been very pleased with. However, this one was disappointing. The hotel was clean, but run down. It would have been beautiful 25 years ago, but it appears that upkeep has fallen behind. I booked a room for 3 adults and was given a large "apartment" with 1 bedroom with a double bed! There were 2 built-in concrete couches. I was travelling with my sister and a friend, so 1 of us got the bed and the other 2 had to sleep on the couches - not very comfortable. The grounds were lovely and the breakfast at the restaurant was very good. I'm glad that we were only staying 1 night.
for Familiesby A verified traveler from b.c.
To far for to access the beach.Posted Mar 20, 2014
Pros: Close to the Mall and catching buses and the pool
Cons: Electric power softer beds hot plates in the junior kitchenettes a d fix leaking taps
Location: It was good being near the Mall we went to the movies.
We had a good time we need more umbrellas and deck chairs
Recommendedby Rebecca M from California
Posted Feb 25, 2014 on Hotels.com
It was nice, but they bathroom needed a lot of upkeeing. Repairs to sink area needed, Shower barely starting getting plugged up but that usually happens. The staff and personal very nice and respectful. The room was very big. The bed was comfortable. I would stay there again if the bathroom is nicer. Otherwise a great hotel. Nice big pool.
Recommendedby Anonymous from TX
No ThanksPosted Jan 9, 2014 on Hotels.com
Not worth the money paid for it
by Gabriel from California
Room conditions really badPosted Jan 7, 2014
Pros: The pool was nice
Cons: Rooms need to be remodel, Hotel too old
Location: Location was good, 3 minute drive from Malecon
I hardly ever write a review especially a negative one, but the room I stayed was terrible. The Air Conditioner leaked water all over the room and I had to call room service twice. It bothered me one of the times I called was at 5 in the morning, It ruined my night. Hot water for shower only last about 3 minutes and beds are really hard. The Hotel is well located and the premises look good (Outside) but rooms are really OLD. I for sure will never stay there ever again!
for Overnight Stay Before Destinationby A verified traveler
Convient to airportPosted Jan 5, 2014 on Hotels.com
Room was just average. Hot water ran out half way through shower. Bathroom was clean but not in very good condition.
for Everyoneby Terry from Vancouver BC
Nice Hotel ComplexPosted Jan 3, 2014
Pros: Overall buildings arrangement around the swimming pool.
Cons: No doors between suites.
Location: Convenient location. Good nightclub 'JB' near.
Good hotel, a number of buildings, accommodation. Mid way between old and new Puerto Vallarta. A bit noisy. There are doors between suites. Very expensive telephone calls, local and international. Fair breakfasts.
by labsmom from cedar lake
Old hotel totally outdatedPosted Dec 30, 2013
After reading previous reviews on this hotel, they were all untrue. Arrived at the hotel and could tell something was wrong. No other people checking in and after looking at the out side could see that the place was in bad shape. We were put in a room on the 4th floor. First clues there might be something wrong was given a remote for the air conditioner, tv and a key on a string for the room. When being taken to the room the place was FILTHY. When we got in the room the STENCH was horrible. After looking around the room there was stains on the the chairs, MOLD on the shower curtains and the toilet was worse than a port a potty. We knew we could not stay there after seeing a bug running across the floor. The five minutes we were there was five minutes to long. DO NOT WASTE YOUR MONEY ON BOOKING A ROOM HERE.
for Couplesby Susan from Victoria BC/La Manzanilla Mexico
Great for the price, we were just passing through.Posted Oct 20, 2013
Pros: As above
Cons: For the price, nothing.
Location: Across from beach (main highway), walk to shopping and restaurants.
Just a one nighter. It fit the bill as they took pets. Well maintained and clean. A typical Mexican hotel so it cannot be compared to el norte. Nice pool and gardens and great accessability to ammenities. We would stay there next year when we are passing through. Friendly Mexican staff. Jim and Susan.