Ratings based on 1,026 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.7 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from Colombia
Wonderful hotel, delicious food and nice beachPosted Jun 30, 2015
Pros: Locations, room, food, service, beach.
Cons: pool temperature, too hot.
Location: visit other hotels and resorts, please provide golf cars and free zone transportation
Wonderful locations, nice view, excellent service, beautiful beach.
for Everyoneby A verified traveler from new jersey
BeautifulPosted Jun 29, 2015
Pros: Classy, clean, elegant, beautiful
Cons: Pls serve fresh coconut...
Location: Everything is there at d beach front... But a trip to the hidden beach it's all worth it...
It was a beautiful place. Everything is beautiful, rooms, clean and classy.. The staff are great, food was terrific.. Gray line Maria was very helpful... Will definitely stay again at Rui palace. It's all worth it.
for Couplesby A verified traveler
Nice, but improvement are needed..................Posted Jun 28, 2015
Pros: great staff, great food...............
Cons: the condition of the rooms, to small.
Location: nothing was near, 30 to 45 minutes to down town in a cab, bus ride was one hour and half. way to far....
Nice, but way to over priced for what u get. Rooms to small, their are no close attraction.
by A verified traveler from Alexandria, Virginia
OK place.Posted Jun 27, 2015
The Bad: Partial ocean view means you need to get on the balcony and lean forward to see the ocean. The beds were surprisingly uncomfortable and the food is borderline terrible although it didn't get me sick. The Good: the staff are extremely friendly, and the beach is nice with palm trees, and beach volleyball court. Do yourself a favor, skip the all inclusive and get a place near or at downtown and enjoy the diverse and excellent food of local restaurants.
for Everyoneby A verified traveler from CA
Excellent ResortPosted Jun 13, 2015
This was the first time we stayed at Riu Palace. We enjoyed our stay, the staff were very friendly and helpful. Great food, night entertainment, and pool activities. We highly recommend this resort.
for Everyoneby A verified traveler from Los Angeles, CA
Nice and clean hotel, friendly staff. Great food.Posted Jun 12, 2015
We staying at Riu 5 days in the beginning of June. Very nice and clean hotel, friendly staff and great food. We're really enjoying! Thank you for everyone who works at Riu . We will definitely recommend this hotel.
for Everyoneby A verified traveler
Posted Jun 9, 2015
Sergio from activities, Julián the waiter from Penninsula buffett, Gerardo at the sports bar, Tomas waiter at Penninsula buffett gave excellent service and very attentive to customer needs. The only problem encountered was that the telephone did not work and we made several calls to have it fixed.
for Everyoneby A verified traveler from California
Family VacationPosted Jun 6, 2015
Pros: The friendliness of the staff!
Cons: The restaurants/meals
Location: very safe location. we really weren't far from the things that we wanted to do
The hotel was nice. Loved our room and the view. The staff was on very nice. The food not so good! They also made you make reservations and were usually booked up. BUT if you went by the restaurants during the times you wanted they were pretty empty!! The eating situations were very disappointing. We have stayed at all-inclusives before and never had an issues with "reservation" or the quality of the food. Would I stay there again, probably but I wouldn't eat there which is a bummer since it is all included in the price. I think they need to get a new chef and change things up. If they did that it would be an excellent place to go!!
for Everyoneby A verified traveler from California
Nice hotel close to beach and airportPosted Jun 4, 2015
Pros: I like everything.
Cons: Everything excellent.
Location: It is perfect location.
It was good time. I am strongly recommend.It is miracle place and very good staff.
for Everyoneby A verified traveler from SF Bay Area
Nice, but not our favoritePosted Jun 1, 2015
Pros: Nice view of the ocean; nice beach. Waves were great for boogie boarding. Room was comfortable for the most part.
Cons: More light in bathroom over the tub. Have more activities, particularly for tweens/teens and keep to the posted schedule. Replenish the food.
Location: Really nice beach for boogie boarding. We took a city tour that included a tequila tasting - nice tour.
For the most part, this resort was fine. The views are great, we were upgraded from a partial ocean to full ocean view, and really can't complain too much. Unfortunately, we were comparing this to our stay at an all inclusive in Cancun and it just didn't compare. While the staff was helpful enough, they certainly did not go the extra step or give the type attention we had experienced at Cancun's Moon Palace. Also, it was disappointing for our 16 year-old son as they really didn't have as many activities as they advertised. Often they didn't stick to the schedule posted and skipped activities. And, since there were not too many kids his age, he was getting bored at times. The rooms were serviced well for the most part but it did smell a bit moldy in bathroom. Having been to other humid locations that didn't have this, I was disappointed with that. Also, they really should put some lighting above the showers/tubs - it is quite dark in that part of the bathroom. Also, keep in mind that since this hotel is farther north, if you take any tours and have to pick up people at other hotels, you will be on the van for quite a while just picking up and dropping off others. Being vegetarian we are always at a disadvantage with food. However, they did have many choices. Although after a few days we were tired of the basically the same menu day to day (but I think that's to be expected at any all-inclusive resort). Also, they need to replenish the food more and label everything properly.