Ratings based on 944 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ames, iowa

Felt like coming home

Posted Feb 27, 2015
This was our third visit to this resort in 4 years and we were not disappointed. The level of service was excellent. Everyone went out of their way to make our stay wonderful. When we came down to breskfast our first a.m. there, Bruno greeted us and welcomed us back. He is such a great waiter, and what a phenomenal memory! We enjoyed evening drinks with Abraham, very fun to talk to and you can tell he enjoys his job. We were very happy to see the menus had changed at all the specialty restaurants, all were very good! Can't wait to visit again next year!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place for an all inclusive vacation

Posted Feb 24, 2015
Pros: Everything was clean and well organized.
Cons: Reservation availability for the Fusion restaurant needs improvement. There are very limited slots considering the number of adults that stay there
Location: Malecon, Bucerias, Rhythm of the Nights and Whale watching is what we enjoyed considerably
Our stay was very relaxing and a lot of fun. The concierge was very knowledgeable and gave us many good tips as did the front desk. The ambience was very nice. Food selection was very good and plentiful. The swimming pool and the beach was very well maintained and everything was always spotless. All bartenders were very helpful. Mike's whale watching tour on the Canua recommended by the concierge was outstanding. Will definitely recommend the Riu to all my friends who are looking to go on vacation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wyoming

Beautiful hotel for nice price

Posted Feb 22, 2015
Pros: Pool bar area with tables excellent for making new friends. Staff is extremely accommodating. Buffet food is good.
Cons: Reserved restaurants hard to get into. Not really any better food than buffet. Would rather have come at leisure seating that 2 rushed dinner times.
Beautiful resort. Excellent staff. Good food. Nice beach front with options for sun or shade. Nice walking distance to other RIU resorts. Excellent pool bar. Pool temperature perfect. Need trash receptacles around pool area and a bathroom.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Delray Beach, FL

Beautifully maintained hotel.

Posted Feb 21, 2015
Pros: It was a pretty hotel, clean and friendly. The landscaping is very tropical and lush.
Cons: There were never enough lounge chairs around the pool. The food was adequate, nothing special.
Location: Beautiful beach and gardens. We did not do any excursions.
The Riu Palace was in a beautiful setting with lush gardens and large pool. The hotel is constantly being cleaned and looks luxurious. The staff were extremely friendly and helpful. As with most all-inclusives, the food was only so-so...abundant and acceptable.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Seattle

Posted Feb 19, 2015
it was amazing vacation for me. The staff was perfect, the location was good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Book your dinner reservations early!!

Posted Feb 17, 2015
Pros: Location was great. Beach was awesome. Staff was very friendly and helpful. Excellent drinks and good food, too!
Cons: The dinner reservations system. You HAVE to book before you come to have a chance of trying anything but the buffet.
Location: Downtown Puerto Vallarta is a short cab ride. So is Bucerias, a small town nearby with shops and restaurants and lots of locals. Long beach walks, too
The only issue we had with this resort was the dinner reservations. Apparently you're supposed to book them in advance and we weren't aware. We were told upon arrival that we could only get a reservation at one of the sit down dinner venues for ONE night out of the FOUR that we were there. This was unacceptable, considering the only options for breakfast and lunch were buffet. In other words, I was not willing to eat 3 meals a day for 3 straight days at the buffet. They did offer us reservations at the Mexican restaurant which we declined because we were eating that nearly every meal at the buffet; likewise they offered us 9pm reservations and, well, that's nearly my bedtime :) While I'm thankful that we did finally get another reservation, I was very disappointed that we had to move heaven and earth to make that happen. We had to have THREE meetings with supervisors before someone finally was "able to get us a table" at a reasonable hour at something other than the Mexican restaurant. Other than that, we really enjoyed our stay. The drinks were great, all of the staff from the front desk, to the bartenders, to the activities people were really friendly and fun to talk with. The food was totally fine. I'm from Chicago and have traveled all over the world, so I wouldn't classify this as "5 star dining", but for an all-inclusive resort in Mexico, it was great. We didn't go hungry and there were very few things I didn't eat :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Overall a Great Price, Location and Vacation

Posted Feb 17, 2015
Overall we had a great experience. The staff was amazing! They were very attentive and customer service oriented. The hotel also had tons of activities to particate in! The hotel is located about 20-30 minutes from town so it is a little bit of a trek to go to the traditional Pueto Vallarta scene. The food was pretty good considering it was an all inclusive. I'd recommend making reservations to the restaurants over the buffet. Krystal was our favorite restaurant. The hotel also didn't stiff us on drinks! They poured healthy amounts of alcohol and never hesitate to provide us with anything. The only negative of the hotel would be the bed. It were stiff and the pillows and blankets needed upgraded. Regardless my boyfriend and I would return or recommend the hotel to any of our friends in a heart beat! I am sure we'll be staying at another Riu soon!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Nebraska

Loved our hotel and its staff!

Posted Feb 17, 2015
Pros: Great food, great location to the beach, and friendly staff!
Cons: The beds and bedding could a little more inviting.
Location: We walked for 30 minutes down the beach to a local market where we did some shopping!
We had a wonderful time at the RUI palace. The staff was excellent and they made our stay extra special! We loved how close it was to the beach! The food was wonderful and one night they had singers that were amazing! We had stayed at the RUI in Cancun and this location was just as wonderful!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Great Hotel!

Posted Feb 10, 2015
Pros: Excellent service, very clean and very well kept up.
Cons: During one day of very heavy rain, there were a few leaks.
Location: In Nuevo Vallarta, the beaches go on and on and can be walked in either direction without crowds. Tours can be arranged for both land and sea.
This was by far the best room and food we have had in Mexico. The service was superb, whether you were in a specialty restaurant or just at the buffet. Miguel in the buffet was a superb waiter, very attentive. Blasa in housekeeping was outstanding and went out of her way to keep us happy. The Mexican restaurant has the best shrimp I've ever eaten! Be sure to eat at the buffet on the specialty nights -- Mexican, Caribbean, and Oriental.
4 out of 5
Recommended
for Everyone
by A verified traveler

Mexico riu palace

Posted Feb 6, 2015
Pros: Staff friendly and helpful
Cons: Leakly ceilings, better entertainment
Lots of food but mediocre . Night time tuck in service , out of 7 nights only got 3 nights of service. Entertainment not very good, rained and it left us not much to do. Staff very friendly and helpful. Rooms nice and very clean.