Ratings based on 769 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel, good food and entertainment.

Posted Aug 25, 2014
Great experience, would come again. Had very good food and nice pools.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2014
Pros: Located by the beach with excellent service, food and cleanliness. Cons: Mexican Restaurant food was not as good as the rest of the restaurants. Hotel is 45 minutes away from downtown ($23 each way). No dancing club on property.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice hotel

Posted Aug 22, 2014
Cons: The staff could be friendlier in lobby
Beautiful grounds and great overall atmosphere. Wish the 24 hr menu had more choice and pool stayed opened longer
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC Canada

This is the title

Posted Aug 21, 2014
Overall super great place to syat, but very few staff members were bilingual, and we had a lot of difficultly communicating with pretty much anyone there we needed to talk to. Other than that, everything was very good, except for the temperature of the pool. Way too hot, not refreshing, and not cooled in any way. The ocean was cooler.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

really nice hotel

Posted Aug 19, 2014
Pros: Rooms OK. Food good. Service excellent.
Cons: Mattresses not very good. Too hard.
Everything great. Stuff excellent. But if you forget something - you never get it back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
We had a great time at the RIU PALACE! The staff was beyond excellent and the food and atmosphere was great! We will be visiting again!
4 out of 5
Recommended
for Families
by A verified traveler from Novato, CA

Overall good experience

Posted Aug 16, 2014
Pros: Check in was easy, bars were all good and well staffed, plenty of food options. Japanese restaurant was great!
Cons: The kids club had nothing going at all. The Steakhouse was one of the worst meals I have ever had. Rude service, terrible food and blah atmosphere.
Location: We went zip lining at Canapy of Eden which we really enjoyed but a long ride to get there. Hidden beach cruise was fantastic through Vallarta Advent.
We just got back from 1 week with out 3 kids (15, 13 & 7). Overall we had a great time and feel as though we got a good deal on a nice place. We have stayed at several other RIU resorts and this one is a bit run down...especially the pool. The beach is nice, buffet was good and staff was generally friendly as usual.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Aug 16, 2014
very good hotel and service, how ever food wasn't that great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Awesome hotel!

Posted Aug 12, 2014
Pros: The scenery and the staff. Close to our attractions.
Cons: Nothing
Location: Loved the excursions provided by the Vallarta Adventures group. Dolphin swimming, Rhythm of the Nights and the Marieta Islands were fun and exciting!
Can't say enough good things regarding this hotel stay! We enjoyed every minute of our stay. The hotel staff went out of their way to make sure our every need was met. Julian at breakfast knew our names and our drink orders every morning before we arrived! Martha at the patio bar remembered our names and our drinks each night upon our visit. The pool waiters and staff were awesome!! The grounds were beautiful and very well maintained.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Nice hotel, great food and service.

Posted Aug 11, 2014
The only reason I would not return to this hotel is that it is located on a bay, not the ocean. The water is dark green and not the blue water of the Pacific that I was hoping for. The pictures on the website were misleading: they showed blue water.