Ratings based on 747 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Anniversary Trip

Posted Jul 30, 2014
We had an amazing experience. The hotel has so much to offer. We thoroughly enjoyed the ability to have a pool as well as a wonderful beach whenever we wanted! We look forward to another visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Resort

Posted Jul 28, 2014
Pros: very clean. friendly staff
Location: did not leave the resort. n/a
Very nice resort. Friendly Staff. Night entertainment was fun. Food was OK, could be better. Room Mattress was horrible. Not comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2014
Very nice trip great hotel and they treat you very we'll. only thing is you feel like everyone is looking for tips.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
This hotel is great, its a beautiful place to spend your time by the beach & the pool is awesome great stafff too.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming

Treated like royalty

Posted Jul 17, 2014
Wonderful stay with my 2 daughters! Staff is EXCELLENT and every need was attended to promptly with a smile. Felt very safe. Food was great. Activity staff was fun and engaging. Will definitely come back! Only drawbacks, making dinner reservations, hot tiles around pool, and very hot sand in volleyball court(drag a hose down and wet it down please)
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Best holiday ever

Posted Jul 13, 2014
Everything was just perfect: hotel, staff, food etc! Amazing holiday!
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

All Inclusive Stay on the Beach

Posted Jul 12, 2014
Pros: Staff. See names above
Cons: Food choices and quality.
Location: Great location.
Hotel room was average, but had a great partial view of the beach. Pool staff was fantastic. We loved the pool bar and the proximity to walking from the bar to the beach. The staff at the pool bar was fantastic, Francisco, Esteban, and Daniel. The food was disappointing. We ate the steakhouse twice and it was terrible. Service was decent at the steakhouse. The buffet was okay, but the staff was great (Gerardo). The Mexican restaurant was good and the staff was great (Alonso). Everything met expectations, but food was way below what we expected.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice looking hotel

Posted Jul 11, 2014
Great location. Room was not big enough. Mexican food was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful staff, amazing service

Posted Jul 8, 2014
We just returned from a week over Fourth of July holiday. We stayed in a junior suite with partial ocean view and the view was amazing from the sixth floor. There was even a small fireworks show for those of us from the states. The hotel staff was extremely friendly and the service was outstanding. The food was good, not amazing. The room service menu was lacking. The accommodations at the pool and beach were great and the resort was easy to navigate. We parasailed right on the beach in front of the resort!! There are activities at the pool and shows at night. There of lots of families at this resort but plenty of room for families or adults looking for alone time. We are already discussing when we can go back! The boardwalk in the town of Puerto Vallarta is amazing, great shops and an authentic Mexico experience. We highly recommend the palace!!
5 out of 5
Recommended
for Everyone
by A verified traveler from muskegon, mi

Beautiful resort!

Posted Jul 7, 2014
We had a great time at the Riu Palace. Beautiful resort with great food and atmosphere. Only down fall was the night life, there is no disco or place to dance only the sports bar is open late.