Dear Jessica M,thank you for your feedback. It was a pleasure having you stay with us, although we lament the mentioned inconveniences. We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu VallartaOnline Reputation Manager

Dear Benjamin,Thank you for staying with us.Sometimes it is difficult to match all our guests’ preferences regarding the bed. We would have liked to have been informed regarding this during your stay in order to help you upon request with additional mattress toppers. We are sorry that the mattresses were not to your satisfaction.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Nicolas Sánchez,Thank you very much for staying with us.We are very sorry to read about the negative aspects, they do not reflect the standard of our service, which our guests deserve. We apologize, it will be forwarded to the management department for further improvements.Looking forward to welcoming you again.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Lois,Thank you for your great review and for spending time with us at the Hotel Riu Vallarta.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu VallartaOnline Reputation Manager

Dear Cinthya,Thank you for your comment,We are surprised by what you tell us about the gastronomic offer we present and have no doubt that, if you had any inconvenience in our restaurants, our great team would have assisted you immediately.On the other hand, we are sorry for what happened to you, but please allow us to comment that our hotel is a completely safe place where hundreds of people pass through and enjoy safe and wonderful stays without any inconvenience, that is why we are surprised and dismayed by what you tell us about our staff, as they are usually congratulated for their wonderful attention to our guests.We would like you to give us the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to offering 100% satisfactory.Yours faithfully,Hotel Riu VallartaOnline Reputation Manager

Dear Eva,Thank you for taking the time out to leave a review! We are glad to hear our service met your expectations and you had an enjoyable time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu VallartaOnline Reputation Manager

Dear Eric,Thank you so much for your nice words and for the rating! We are most pleased that you had a great vacation with us! We look forward to welcoming you back.With our best wishes we remain, Hotel Riu VallartaOnline Reputation Manager

Dear Andrea,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Juventino,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your experience at our hotel.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Thomas,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. Thank you very much.We hope you will come back soon, Thomas!Kindest Greetings!Hotel Riu VallartaOnline Reputation Manager

Dear Marisa,We appreciate your feedback, as this is a great resource for us to constantly improve our guests’ experience. It is very unfortunate to read that, despite our best efforts, we could not fulfil your wishes and there were some aspects that made your stay less pleasant.The management department will be notified.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Patrick,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu VallartaOnline Reputation Manager

Dear gurjit,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of this stay were below both your expectations and our standards.Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Satvir Singh,Thank you for sharing this information with us, it is really helpful when implementing the adequate measures.We always kindly recommend to remind other guests to inform our staff, since they are always available to assist.We are very sorry to read that your stay was not perfect.We will notify the departments in charge and the management.Hoping to host you again.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Karmjit,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read that despite our efforts we could not fulfil your expectations in some areas. The management has been informed in order to apply the right measures.Your review will be shared with the management for further acknowledgement.Hoping to host you again.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Sergio,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu VallartaOnline Reputation Manager

Dear Anne Marie,Thank you so much for taking the time to review your stay and for the wonderful rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu VallartaOnline Reputation Manager

Dear Carl Jay,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu VallartaOnline Reputation Manager

Dear Daniel,Thank you so much for your nice words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu VallartaOnline Reputation Manager

Dear Ambrocio,Thank you for taking the time out to leave a great review!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu VallartaOnline Reputation Manager

Dear Gene,We appreciate your kind words. We are glad that you have enjoyed the services provided to the fullest. We look forward to welcoming you again soon.Best regards,Hotel Riu VallartaOnline Reputation Manager

Dear Adrian,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with the lack of expected service. Rest assured that we have discussed your feedback with our team and we hope that you will have a more favorable experience the next time you return to us.We remain with warm regards, Hotel Riu VallartaOnline Reputation Manager

Dear Ann Margaret,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.Also, we would like to thank you for highlighting our lovely team.We will be very happy to welcome you again.We wish you, all the best!Loving Greetings,Hotel Riu VallartaOnline Reputation Manager

Dear Mike,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel, Mike!It would be a pleasure to have the opportunity to welcome you again very soon.Caring Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Paryss,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu VallartaOnline Reputation Manager

Dear Luis,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu VallartaOnline Reputation Manager

Dear Juan David,We really appreciate you sharing your fantastic feedback about your recent stay at our hotel.It is great to learn you were happy, our lovely staff will be informed.Thank you very much, we really look forward to welcoming you again!Loving wishes, Juan David,Hotel Riu VallartaOnline Reputation Manager

Dear Anahid,We cannot thank you enough for your fantastic feedback.We feel very lucky, since from all the hotels you chose us and you had a great stay.It is us who thank you very much, Anahid!Hoping you visit us again.Loving wishes,Hotel Riu VallartaOnline Reputation Manager

Dear Clarence,Thank you very much for letting us know about your recent stay.We love working for our guests, your fantastic evaluation makes us want to continue improving.Wishing you a very happy day and hoping to welcome you again soon.Caring Greetings!Hotel Riu VallartaOnline Reputation Manager

Dear DANIEL,Thank you so much for taking the time to review your stay and for the wonderful rating!We would like to have had the opportunity to offer you our assistance during your stay, especially through our maintenance department, which is always ready to contribute to the comfort and satisfaction of our guests. We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu VallartaOnline Reputation Manager

Dear Lisa Marie,Thank you very much for choosing our RIU for your holiday and for taking the time to write a comment about your stay.However, it is unfortunate to read of your discomfort.We do apologize if after our best efforts we were not able to meet your expectations in some areas.We will inform the management department about the points you make, with the hope you will visit us again. Best Regards,Hotel Riu VallartaOnline Reputation Manager