Ratings based on 245 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kelowna

Third year at this resort

Posted Dec 15, 2014
Pros: The location is convenient and the hotel is quite nice. The staff is wonderful and the food and beverages are very good.
Cons: There are signs of wear around the resort that should be addressed. There were missing tiles etc on the exterior. The pool loungers could be better.
Location: You are close to the airport and the Malacon. Costco and Walmart are close by if you need anything. There are plenty of excursions available.
The food and service are very good, our favourite was the French. The staff is friendly and accommodating. The rooms are clean but do have a bit of a smell that never seems to leave. The lighting in the room could be better at the desk/make-up area. We had a great time and will definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Beach Front Resort

Posted Dec 12, 2014
Secrets was an awesome resort. Great food. Plentiful drinks. Staff were friendly and service was excellent. I'd highly recommend this resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom K

Luxury hotel by the beach

Posted Dec 10, 2014
Greeted with champagne, treated like royalty, and needs always met. This hotel is top on my list. The rooms are amazing! The beach and pools more than what I expected. The pool staff were absolutely friendly :) The food was delicious, and drinks were high end. Would go back tomorrow.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom me

Nice place to vacation!

Posted Dec 10, 2014
Great place to vacation, excellent staff and amenities, highly recommend. My only concern was the musty damp smell in the rooms. But it's expected being so close to the ocean.
3 out of 5
by A verified travelerfrom AZ

The Food pulled down the score

Posted Dec 9, 2014
Pros: It was pretty and comfortable
Cons: The attitude of the chefs.
Location: We did not leave the grounds.
This is a pretty hotel with an accommodating staff. The room was clean and comfortable. There are 3 on site restaurants, woefully understaffed: Market Cafe, mostly casual buffet; Oceana, casual seafood; Bordeaux, more formal. The chef(s) at all 3 felt their food was delicious as prepared, so there was no salt and pepper on the table. IMO, they were wrong. At the Market Cafe, they would bring us salt and pepper if asked. Not so in the other two. Guests can go to the sister hotel, Amber, and eat there. But Amber is a family restaurant and eating with the kids just wasn't for us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2014
Great resort and amazing staff! This is our second
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Very nice hotel

Posted Dec 3, 2014
We just came back from PV Secrets hotel. Staff was wonderful from check in till check out. Great variety of activities if you want or just relax by the pool. Rooms are beautiful and the view is spectacular from the balcony. The only criticism I might have is that there were lots of vendors on the beach that come up all the time, but would not be relentless only a little annoying. Also the food temp at the a la carte restaurants was only luke warm. Definitely a recommend.
2 out of 5
by A verified traveler

Got sick, no help

Posted Dec 1, 2014
Got really sick. Staff was no help. Felt very helpless. Missed my friends wedding. Not a fun trip at all
3 out of 5
by A verified traveler

Nice facility just missed

Posted Nov 30, 2014
Pros: Restaurant staffs were excellent
Cons: Housekeeping not top drawer
Had to have the sheets changed after we checked in as they were stained, no iron in room, 1 phone did not work, tv remote did not work.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Calgary, AB

Amazing resort in Puerto Vallarta!!!

Posted Nov 24, 2014
Location: Location is in the heart of Puerto Vallarta with everything within walking distance! But the resort is so nice, you might not leave.
Loved everything about this resort. The food was amazing, the service and staff were great and so friendly and the grounds, rooms & pools were all kept perfectly maintained. Would go back again!