Ratings based on 977 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom boston

Best customer service!great location

Posted Mar 31, 2015
We have stayed here for 2nd year. We stay at the club level and can not say enought about how wonderful Orlando and Ernesto were in tech club lounge. They go above and beyond to make your stay even better. They are very attentive and personable. Wonderful wonderful customer service. Also lulu from conceirge was great as well. Can't wait to go back again next year. Highly recommend!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco CA

Posted Mar 31, 2015
Nice hotel, don't get roped into the timeshare presentation! Horrible experience with pressure to buy into their program.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom A

Very clean, great service

Posted Mar 30, 2015
We great location and cold beer. The only thing to avoid is the Timeshare tour and presentation. We had to say "No" to 4 different people who became increasingly rude.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver, CO

Great location and excellent experience

Posted Mar 28, 2015
The hotel is quite nice . Excellent staff and services. The location is within walking distance of Old Town with many excellent restaurants. Pool and beachfront are awesome and very clean. The room was a little dated but clean. I wish there was free wifi in rooms. We did not do the all inclusive as it was expensive and there are so many in town to try. I would stay at the hotel in the future. Avoid the time share presentation .
3 out of 5
Recommended
for Everyone
by A verified travelerfrom utah

Beautiful view average hotel

Posted Mar 28, 2015
The view from the floor to ceiling windows in the room was amazing. The hotel itself is just average. Food was not very good unless you have the cook to order stuff. Time share people did not leave us alone and the bar staff was overwhelmed so it took a long time to get a drink. The Clyb lounge service was great. But the apps were cold. All in all a good hotel for the price but nothing very special.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Great Time

Posted Mar 28, 2015
We had a great time, was fantastic location and staff was great.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom wa state

Great place to stay! Close to town!

Posted Mar 28, 2015
Pros: Employees- facility
Wonderful experience we will return every year! Go see bartenders Hugo- Eduardo- Aaron- Ramón
3 out of 5
by A verified traveler

Just okay. Not great

Posted Mar 27, 2015
Timeshare timeshare timeshare. Every time you walk through the lobby they attack you again to come listen to there pitch. Staff needs training on service standards. Lady at concierge told us we should really consider listening to timeshare because rooms we are staying in are not that great and timeshare rooms are better. Thats not really what guests want to hear after spending money to come to this resort. Resort needs updating. Lots of drunk locals at this hotel. Anyone could just walk in. Drunk guy was banging on our door around 4am thought it was his room. Reported it to manager and he said ok that's not good. Food was not very good although the room service menu was descent. Not a lot of Mexican food but more American junk foods, burgers, hot dogs, hot wings...etc. location was good close to a lot of nearby attractions. Hotel was just okay. Will stay elsewhere next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach

Posted Mar 25, 2015
Clean, comfortable, friendly, well located. I'd stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis

Great location.

Posted Mar 23, 2015
I stayed here with my husband and our two kids age 13 and 11. The location is great, allowing us to walk to old town or hop a bus right outside the hotel. The food was good, room service was wonderful, we had breakfast delivered at 6:30 am the day we flew home. The heated pool was a joy to float in all day long. The beach is a bit rocky, but that's not an issue for our family. On the day we did swim in the ocean we simply wandered up the beach. The time share pitch gets old, but I'm sure it's the same everywhere you go.