Ratings based on 124 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
A pleasant stayPosted Aug 18, 2014
Pros: room, hospitality...service...
Cons: Deliver free snacks in the bar in after hour drink as advertised...Improve the drinks,,
Nice ,clean and friendly staff,,Wish I could stay longer...
for Everyoneby A verified traveler
Posted Jul 13, 2014
Great stay and an enjoyable area. The beach is very small, but if you plan a couple of excursions you have a great stay. Pool area is a great feature as well.
for Couplesby A verified traveler from jonesboro, ar
Nice folks, quiet stayPosted Jun 30, 2014
Pros: The quiet atmosphere
Cons: Explain how the all inclusive works more thoroughly but once we figured it out we were in heaven.
Location: Loved the Islas Marietas tour with boat #1. A great fun day!
Loved everything about our stay. We loved getting to know the staff and the all inclusive plan. They are some genuinely nice folks and good at what they do.
for Familiesby A verified traveler
Hotel staffPosted Jun 23, 2014
Butlers and administration - excellent. Restaurant staff - needs improvement.
for Everyoneby randy from las vegas
Posted Jun 17, 2014
Pros: rooms and staff
Cons: pool service and pool bar amenities
Location: marina vallarta has some great eats sticky finger wings and fajita banana are our favorite places also vickis tamales downtown is awesome
we had a great time at the sunset plaza only a few things we did not like the main 1 being the pool bar we spend the majority of our time on vacation in the pool and would have loved to have either music or tvs or something at the pool there is nothing as a matter of fact they wont even serve you while in the pool even though there are seats in the pool at the bar area bartenders only stay above on the restaurant side plus there is no shade while in the pool the 2nd would be the food we do not ever do the all inclusive and the sunset plaza is one of the reasons why only 1 sit down restaurant (which u have to wear pants and shoes) and heard it wasnt very good and not much to choose from have better options around town for us and other people we had talked to while staying there on our 9 day vacation all were agreed on having better service and either music or tvs at the pool would make this a great place to stay we are in our 40's and dont like the whole teen party seen but this was a little to quiet even for us
for Everyoneby Dennis from Brownsville, TX
Paradise on Earth!Posted Jun 17, 2014
Location: There was shopping nearby, fast food, Gold's Gym and small sports bars.
From the location, to the setting, ambiance, staff, food, everything was great about this hotel. I will definitely stay here again! Well done, Sunset Plaza, especially the butlers David and Juan and concierge Selene - I couldn't have asked for better service from them.
Recommendedby Sharon C from Roseville, CA
Beautiful property and great servicePosted Jun 15, 2014 on Hotels.com
We were greeted with cool towels and a cold beverage upon arrival and the staff went out of their way to see to all our needs. We had a 2 bedroom suite which was very spacious and gave everyone more than enough room to keep from feeling crowded. While we enjoyed our stay tremendously, the only complaint I had was the noise from the hotel next door. It appears they cater to the younger crowd as they have a daily DJ blasting music out at the pool. The noise level is okay if out at the pool at Sunset Plaza but if indoors, it feels as if the speakers are blasting right into your room. We did complain late one night and the staff immediately called next door and the music was turned down.
for Couplesby Manon from Raleigh, NC
Absolutely wonderful experience!Posted May 20, 2014
Pros: The pool, swim up bar, restaurants, rooms, views, easy accessibility, spa experience was excellent.
Cons: Move movie selection - but not a big deal.
Location: We went into town quite a bit and took the local bus and taxis. Bus was easy to use and bus stop close to hotel. The Malecon boardwalk was very nice
I took my daughter to Sunset Plaza in Puerto Vallarta for her college graduation and birthday. We had the best vacation we've ever had. The hotel is beautiful, easy to navigate, convenient to airport and Old town (great restaurants). The views from the balcony are fabulous and sitting and sipping a cocktail while watching the sunset was special. We stayed in a suite and I highly recommend that. They are so spacious and we loved having a kitchen to heat up left overs and have a quiet morning in. I only used the jacuzzi once - but it was great. Having two showers is nice when coming back from a day out. I can't say enough about this hotel and vacation location.
Recommendedby A verified traveler
Amazing rooms and great servicePosted May 18, 2014 on Hotels.com
We split our trip between a non-inclusive stay here and an all-inclusive stay at Now Amber. We both preferred Sunset Plaza: you get way more for your money and the quality and service is incredible. All rooms are ocean-front and the suites have jacuzzis (with a view of the ocean :) and full kitchens. It was very clean and the daily turndown service with personalized scents was a nice treat. Views from the room/pool/bar/restaurants are so great. Even though we weren't all-inclusive here, there's no need to carry cards or cash since everything gets billed to the room. We got out of there for super cheap (less than 1 night's worth of all-inclusive cost at Now) even though we drank lots for 8 days. :)
for Everyoneby Washingtons from San Jose, CA
Great resort with great staff!!Posted May 10, 2014
We had an awesome time at sunset plaza. Clean rooms, great food and excellent customer service! I would highly recommend this resort and downtown (al centro) is not too far from the resort- about 10 min by taxi. If we were to come back to puerto vallarta, we would definitely stay here again :)