Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

4.5 out of 5 stay

Posted Mar 23, 2015
Pros: Staff and the hotel itself.
Cons: Maybe some music or entertainment by the pool.
Very nice hotel to stay at. Rooms were clean and bed was comfortable. Food was better than expected. Service was very good. Right on beach so that was nice but we mainly stayed by pool. Was on a bachelor party so the place was a little too mellow for our taste but nice. More of a couples hotel. I'd stay again, just with a girl next time. Also the beer they serve is lower than a light beer in alcohol content. So if your looking for an inclusive that will get you some buzz this won't be it. Although I'm happy my crew didn't realize this till the last day. Ha.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington State

March 2015 - Great 5 year anniversary trip!

Posted Mar 22, 2015
Pros: Staff was helpful and friendly, rooms were comfortable, hotel and grounds well maintained, relatively nice beach for the area, kid-friendly, etc.
Cons: Food was good, just not great - especially dinners. Breakfast and lunch were better. Rooms were a little sparsely furnished.
Location: Mall and grocery shopping very near by and in easy walking distance. Everything is short cab ride away - downtown easily accessible for ~$5 taxi ride
Super clean, updated resort with great staff. Family friendly with adult-only options. 10 great days at Sunset Plaza - thanks Javier and staff!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great rooms and views

Posted Mar 21, 2015
The suite we had on the 10th floor was one of the best overall rooms we have stayed in Mexico or Caribbean. There looked to be a recent renovation and everything worked great, from the AC to plumbing and all newer furniture and amenities. The huge patio was fantastic. The overall resort is really pretty small with limited food options - really only one during the day and a decent italian place at night. OK for a short stay, but not enough if you are there for several days or a week. I don't think we would to all-inclusive next time since the hotel is so close to town with many great eating options for dinner. The pool was nice and clean. The "adults-only" hot tub area was not really enforced, and seemed like a bad idea since it was really not advertised that way in anything we read before the trip. Beach is small but fine for this part of PV. I think this was ok, but we would not go back. Mostly just because we prefer a variety of places to try out. With the info above I would recommend to someone. The staff was great and the overall quality of experience was fine.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Posted Mar 15, 2015
Sunset Plaza has everything to spend a wonderful vacation.
5 out of 5
Recommended
for Families
by A verified travelerfrom Denver

Smaller hotel, non-smoking, heated pool!

Posted Mar 12, 2015
Cons: Have a help-your-self fruit bar available all day... with chips/guacamole. Allow the kids to use one of the hot tubs!!!
We just spent 8 nights here with our two young kids, 5 & 7. The hotel is on the very south end (just a 5min drive from Old Town PV) of the hotel strip and not surrounded by monstrous resorts. I didn't realize the whole hotel is NON-SMOKING!!! which was so wonderful. I chose this hotel mostly because the pool was heated, which was SOOO wonderful! It wasn't hot, but comfortable to be in all day. Only one day when it was overcast and windy did my kids get cold. Heads up! The hot tubs are for adults only, which we didn't know and needs to be changed! I did take my kids in once. Amazing kids club and Gloria is WONDERFUL! Small enough hotel that my kids were comfortable walking around themselves. The kids club is right by the pool and full of great activities. The grounds are beautiful, open, lots of grass and palms and beautiful unobstructed ocean view. It was a very quiet hotel with mellow music playing during the day that most of the time you didn't even notice! It was wonderful. Rooms were beautiful, patios were large with beautiful views. Beds, pillows & linens (bath towels too!) were nice, clean, soft and felt new. The food was ordered off a menu. This is not my preference but went with it because the heated pool was more important!!! The food was good.The Italian rest has a dress code for men! Closed toe shoes, pants and shirt. Seems silly. They did have other options a few nights which were enjoyable. They did have great steaks, which for Mexico is incredible!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 11, 2015
Pros: no long lines because of the small amount of total people around
Cons: a lot of noise between rooms
Staff is very friendly and helpful. All rooms have a good view of ocean. Food and service is great. All inclusive is the way to go.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom WI

Cozy and personalized

Posted Mar 5, 2015
beautiful, fantastic, love it! Only 106 rooms, 16 floors - perfect. Everyone was so friendly and helpful. We went all inclusive - love the fact that the meals are made to order and served to you (unlike other all inclusive where it's like a feeding trough). Can't say enough about this gem. We 'll definitely go back. Oh yeah, timeshare was mentioned once. We weren't interested - it was dropped and never mentioned again - no harassment.
5 out of 5
Recommended
for Families
by A verified traveler

4 years and counting

Posted Mar 4, 2015
This is our 4th stay in 4 years, and we are looking forward to another visit in 2016. Family friendly. Excellent staff with notable mentions for Gloria in the kids' club, Saul, Pablo, David and Nestor.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2015
My 20 year old daughter and I went to Sunset Plaza and had a great experience! The thing that stood out the most was the service from the incredibly friendly staff and the cleanliness and condition of the resort. Every - single - person that worked there was sooooo nice and helpful and we were in awe of how well kept it all was. The wifi was great, the food was delicious and the pools were warm (loved that!). It was also walkable into the old city. The beach area was small, but acceptable. We brought (and used) a sound machine as some comments referred to noise, but we didn't find this a problem at all. Outdoor evening activities at this and the adjacent hotel seemed to completely shut down by 10:00 This is definitely a place for families or people looking to relax and unwind. We have been to Cancun, Playa del Carmen and Cabo and we have to say...Puerto Vallarta and the Sunset Plaza are our new faves!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL, USA

Great Small Resort Amazing Staff Views and Seafood

Posted Feb 27, 2015
Pros: Room was amazing. We received a suite which is basically a beautiful 1 bedroom two bath apartment with great views. Staff was top notch. Views
Cons: Maid service would arrive a little later in the day. Sometimes after we got back to the rooms from a mornings activities.
Location: Plenty of little shops nearby. Malecon is a 25 minute walk or 5 minute cab ride. 65 pesos.
This was our first time traveling to Puerto Vallarta, I am not normally an all inclusive guy but my wife wanted to go this route because she was more into relaxing. I agreed on the condition that we go into town at least once a day. Sunset Plaza was the perfect compromise. From the moment you walked in the staff was incredible. I have traveled all over the world and have to say this was my best experience. Although not a ton of choices the food was very good and the seafood in particular was excellent.