Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara, Jal.

Experiencia de buen trato.

Posted Jul 3, 2015
Pros: LOS ALIMENTOS
Cons: Que si ya tienes todo incluído, no tienes porque estar firmando cada consumo.
Location: Muy bien ubicados. No tuve que salir más que a visitar el centro de la ciudad por elección.
El personal de servicio TODOS con muy buena disposición de servicio, siempre atentos, tratando de complacer en todo lo que solicitamos. Buena actitud, atención y esmero. La señorita de recepción cometió un error al cobrar el servicio TODO INCLUIDO, no supo explicarnos a detalle y supuestamente proporcionó un 15% de descuento adicional pero cobrando solo una persona, por lo cual al día siguiente cuando ellos se percataron del error, nosotros nunca nos dimos cuenta de ello, porque además manejan cantidades en dólares y yo recuerdo que tanto estancia como alimentos a través de Expedia salian en lo mismo, se nos hizo correcto y aceptamos lo ofrecido. Al día siguiente al querer entrar a mi habitación, estaba bloqueada la tarjeta de acceso y aunque estaba la recamarera no quiso abrirme porque ya había realizado el servicio y yo llegué con urgencia de usar el wc. Esa fue la forma como obligada fui a recepción y me avisaron que había habido un error y la forma como me trataron fue diciendo pague lo que ya consumió y de inmediato le quito el brazalete. Creo que si el error fue de ellos, el trato pudo haber sido totalmente diferente y de un buen ofrecimiento para que siguieramos con el plan como originalmente se nos ofreció, reconociendo el error y ofrecido un mejor descuento a un acuerdo, pero en eso no me pareció bien actitudes de la recepcionista. De ahi en más meseros excelente.
2 out of 5
by A verified traveler from california

Is was ok

Posted Jun 30, 2015
Not good expience with security front desk and them have a fight, the I did need to know a bout it,
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, On

Immaculately looked after hotel with fabulous staf

Posted Jun 19, 2015
This is a beautiful place to stay the grounds are immaculate! Vistas of the Sierra Madres and the beach. it has quiet pools and noisy family fun pools. The rooms are clean and spacious. The staff is amazing our maid Amelia was awesome and Diego in Concierge services was incredible he made our trip memorable. Also we love that theres shopping mall down the street where you can buy anything you need and local buses just outside on the street.
4 out of 5
Recommended
for Everyone
by A verified traveler from VJ

Hotel agradable y tranquilo cerca de la playa

Posted May 23, 2015
Muy buen hotel muy tranquilo lo único es que la playa no es muy bonita y el agua esta sucia
5 out of 5
Recommended
for Everyone
by A verified traveler from Redlands California

Excellent vacation spot.

Posted May 2, 2015
My husband and was there for 6 days and loved the hotel for the location,rooms, service and quality. Beautifully maintained and Most of all very clean and organized.
5 out of 5
Recommended
for Couples
by JOSE from Los Angeles Ca

Muy recomendable

Posted Apr 27, 2015 on Hotels
Excelente Servicio!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, right by the beach!

Posted Apr 20, 2015
I have nothing to complain about this hotel. Everything was perfect, super clean, the staff was so friendly and always there for whatever we needed. Best customer service I ever experienced!! I would definitely recommended someone to stay there or stay there again myself.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

LEAVE BEFORE EASTER WEEK

Posted Apr 5, 2015
Pros: A picturesque setting on the beach. Well maintained landscaping and pool. Very pleasant and responsive staff.
Cons: Kids Club needs more attention. WiFi should be complimentary and available in the rooms
Location: A short, easy bus ride to downtown Malecon, Old Town and various restaurants. Try Gabys and Cafe Olla for fun, enjoyable, and reasonably priced meals
First half of vacation was very pleasant and most enjoyable. Come Wednesday before Easter week, locals arrived in huge buses and vehicles over filling the units and being totally disrespectful towards other guests. They came with large cool boxes filled with alcohol and food and proceeded to party until 3:00 am the following morning. They totally disregarded the NO SMOKING signs around the pool areas and SILENCE after 11:00 pm.
5 out of 5
Recommended
for Couples
by A verified traveler from Québec

Très bien j'ai aimer notre voyage .

Posted Mar 19, 2015
Pros: Emplacement,propreté
Cons: Internet et wifi beaucoup trop chers .hôtels voisines gratuit.
Location: Magasinage, autobus café, resto, épicerie
Hôtel, emplacement, température, plage, propreté, spectacle très bien.
5 out of 5
Recommended
for Couples
by A verified traveler

Central to buses and beach steps away

Posted Mar 18, 2015
Pros: Location, beach steps away, the units with kitchen and the pools. Staff very friendly and helpful.
Cons: Security not allowing people to reserve with towels the pool chairs at Mara , at 7:30 am then leaving for hours.,
Location: Soriano grocery three blocks away. Bus' right there for your daily PV bus experience. Jump on one that says Centro and head to Old Town or the Malecof
Love staying at Villa del Mar. Older units in excellent condition. Great friendly helpful staff.