Ratings based on 495 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Gianluca from San Francisco, Ca
Nice but out of date hotelPosted Mar 12, 2014
A very convenient location, only minutes from the airport and downtown. When you get to the airport walk away from people that will offer you deals and all sort of packages, they're only there trying to get your money, walk outside and get local taxis or you'll end up paying double of what you should, like it happened to us :( If you like to swim in the ocean be aware that the water by the resort is not going to be as clean as you would imagine. Food from the resort restaurants was disappointing and overpriced. Great customer service though.
by Wayne from Minneapolis, MN
Outdated RoomsPosted Mar 11, 2014
Pros: Nice pool area
Cons: Rooms need to be updated and upgraded.
The facility is an overall nice resort but the rooms are very outdated and very much in need of an update. I stayed at this resort about 7 years ago and the furniture is still the same. Rooms had a very bad humid smell. Not pleasant.
for Everyoneby Steve from Prince Rupert, BC, Canada
Just what we needed.Posted Mar 1, 2014
Great hotel. Staff was amazing. Be prepared to be hassled by offers to visit another timeshare facility. It's a given. Once you 'do your time' the rest of the time is yours to enjoy the beautiful pools and the great food and service that they are known for. Good location. Fairly close to the airport and not too far from downtown. Extremely happy with our stay.
for Couplesby A verified traveler from Minnesota
Hotel with friendly peoplePosted Feb 7, 2014
Pros: It is an easy bus ride to Centro and to the airport. Good shopping for food, etc nearby. Good dollar/peso exchange rates.
We last stayed at this hotel over 10 years ago and we enjoyed our stay at that time. We found the place equally enjoyable this trip. The hotel is well maintained but is not new. the beach, grounds and pools are very nice and easy to enjoy It is a good place to just relax and enjoy. The customers are generally older so they are not noisy or trouble makers. They seem to enjoy the facilities.
for Everyoneby Ann from Ohio
Everything you need in 1 resort.Posted Feb 5, 2014
Pros: Every room had a kitchenette. Our maid did an excellent job of keeping the room clean. The property was kept immaculate.
Cons: Sheets felt damp because of the humidity --we kept room extra cool because of this. Materials that would not retain moisture would be better for beds
Location: Near the Galleria shopping mall....right along the beach....and within a mile of the "mile walk of art" and near Our Lady of Guadalupe Catholic Church
Staff and all workers are very kind and friendly, looking to serve you. The property was kept immaculate. Every staff member worked hard....but looked like they were enjoying themselves. Many facilities and activities are available if you want to participate. We didn't participate in the planned activities, but enjoyed the beach, and the pools. There were people trying to sell things on the beach, but "No, gracias." was all that was necessary for them to move on. The restaurants around the pools were very handy and accommodating. There were helpers there to carry your chair/lounge of choice, and an umbrella put where ever you want on the sand. Tips were appreciated, but we didn't feel like everyone was expecting a tip . Kayaks were available to use. There were lots of people....but everyone enjoying their own way on the beach. So that you could meet people, or just choose your own quiet, read a book, daydream. The resort was very close to many other activities and a large very modern shopping mall with movie theater was within a mile of this resort. I especially liked this resort because every room had a kitchenette, so we didn't have to eat every meal out.
for Everyoneby A verified traveler
THIED TME THEREPosted Jan 27, 2014
by A verified traveler from canada
Holiday was an all inclusive vacationPosted Jan 25, 2014
Pros: Beach, pools were ok
Cons: Major room updates start with the bathrooms
Location: Location is good to old town, lots of things to do all cost more money
The wrong resort was booked by Expedia and we ended up staying at this resort. The staff were. good except the front desk which was rather abrupt. The rooms are in desperate need of updating especially the bathrooms. Absolutely did not like that our check out time was 11 am they cut off our all inclusive bracelet then we could still use the pool but had to pay for the rest of the day if we wanted to eat or drink. Paid for 10 days but really didn't get that we didn't fly till 5 so felt the all inclusive option on the las day was a rip off.
by Em from Vancouver, BC, Canada
Not worth the money I paidPosted Jan 13, 2014
Pros: Large rooms and decent ocean view
Cons: more decent food and drinks, decor, omit entertainment programs that were not popular and just loud (e.g. bingo game that goes on by the pool)
Location: whale watching, snorkeling
The food was very very disappointing (I've had far better food/drinks at a resort in Cabos) and REALLY SALTY (I am a healthcare provider and was legit worried about my parents' blood pressure on many items so had to hold some of their food; food was actually so salty that it was inedible sometimes and this was the case on all 7 days and all 3 restaurants we had access to). All alcoholic drinks we had were terrible (believe me, I tried many many varieties hoping that I could find one drink I liked) that we ordered cocktails non-alcoholic... Somehow, getting non-alcohlic blend and adding a shot of liquor tasted way better Very outdated decor compared to close by resorts. They tried but events that went on to entertain guests was loud and lame for us because we wanted a quiet time where we dine (e.g. bingo, dance class, etc) Overall a big disappointment for spending 10 grand on a family trip...
for Everyoneby A verified traveler
Posted Jan 3, 2014
by Tammy from Sacramento
Nice grounds, bad food and servicesPosted Jan 2, 2014
This is my second time staying here. Each time I reserved a 2 bedroom suite with a ocean view, and each time they try to get me to take a room overlooking the busy noisy street not near the pool or ocean. When I tell them this is not acceptable, they then move me to an ocean view, but they never have the 2 bedroom suite and they give me 2 Jr Suites. The suites are fine, but I have to have my family stay in a separate room. Everything you ask for is either an additional charge or just a "no". The feel of the services is just cheap (no late check out, one pool towel per person...)