Ratings based on 215 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Wonderful location, great staffPosted Aug 24, 2014
We felt special & would recommend to all. The staff was vet attentive.
for Everyoneby A verified traveler from richmond, Va
Very nice, clean good beach accessPosted Aug 18, 2014
Pros: Private, not crowded, right on the beach
Cons: More varied menu
Location: A little far away from all interesting things to do
Room a little dark, maid did not replenish supplies on a regular basis
for Familiesby A verified traveler from San Diego
Two Hotels For the Price of OnePosted Aug 11, 2014
Pros: Level of service and personal attention. Extremely professional. General ambiance is very relaxing.
Cons: Menus at Casona, Trattoria and the pool are somewhat limited.
Location: Do not miss the Outdoor Challenge at Vallarta Adventures. It can be reserved at the hotel. 6 fun-packed hours for pre-teens, teenagers and fit adults
Great choice when traveling with kids -I took my 11-year old son-. Villas la Estancia is more upscale, very relaxing and with a personal attention to detail. When in the mood for music next to the pool, kayaks and boogie boards, and just a general sense of fun, just walk next door to the sister hotel Villa Flamingos. Staff at both hotels are extremely helpful and nice, Leo at the concierge desk, Beatriz at the spa, I could go on and on...
for Familiesby A verified traveler
Posted Aug 9, 2014
The hotel was clean. There is only one restaurant outside and the hours are limited, noon-6pm. The only other restaurant you have to have a reservation to get in because it is small. We made a reservation with the "butler" and he forgot to follow through with the restaurant and get us a reservation. Also, we made a reservation for a car and again the staff forgot to set it up.
for Everyoneby A verified traveler
Amazing Place - Will be back!Posted Aug 5, 2014
Pros: No timeshare selling. Facilities and food were absolutely top notch. Staff was great.
Cons: Wireless internet signal in the rooms. Better pillows. No one ever answered when we called for room service - multiple times.
Location: Avoid the Flamingo Hotel (sister property) next door. Everyone, including the towel guy, will try and get you to go to the "presentation"
We will be back...someday soon. It was a great experience all around. It surpassed our expectations actually. This is the place to go if you are headed to PV without a doubt. No regrets.
for Everyoneby A verified traveler from los angeles
Beautiful view, friendliest staffPosted Aug 4, 2014
One of the newest hotels in the area. Super friendly and beautiful. Incredibly accommodating. They even let us into a room on our last day after checking out to take a shower and clean up before our flight left
for Familiesby A verified traveler from Canada
Nuevo Vallarta All InclusivePosted Aug 3, 2014
Pros: Beachfront location, view from the corner suite, pool, food quality, service
Cons: More food variety - the menu is the same every day at the restaurant whereas other resorts change up their menu.
Location: Nuevo Vallarta is 20 mins or so from the airport and Puerto Vallarta. We personally like this area - it was our second time to Nuevo Vallarta.
This is the first time we have ever rated anything on expedia so I hope this helps you. We booked a stay at La Estancia from July 19 to 26, 2014 ( we took the all inclusive package, one of the corner penthouse suites). As it turned out, this is a busy period for the hotel thus our arrival and first day's experience involved a series of delays from hotel check in to restaurant reservations. However, kudos to the general manager of the resort, Mr. Rodolfo Cobos and his team - he met with us to understand what the hiccups were and addressed them promptly. We noticed additional staffing by Day 2 of our stay onwards (and it was a far different experience). The rest of the stay was an exceptional experience for our family - Myself, my wife and 5 children - yes 5 kids :).
for Everyoneby A verified traveler from Baja California, MX
Great hotel. Great experiencePosted Aug 1, 2014
Pros: The facilities are in great shape and food was really tasty. I would recommend this hotel to anyone who wants to enjoy a nice weekend by the beach.
We will definitely go back. Service was always helpful. Food was tasty and rooms were perfect.
for Everyoneby A verified traveler from Texas
Great Staff, horrible beds!Posted Jul 28, 2014
2 hour extra wait for check it, they at least bought us lunch. Beds were extremely hard you will need to book a massage. Staff around the pool was Amazing!! Look for our Guy Alfonso, hard worker and always there to refill your drinks. Alex helped out with pool location, huge help as well. Hotel was beautiful , food was ok. Great location to just relax.
by A verified traveler from San Francisco
Beautiful place, Horrible Service....Posted Jul 26, 2014
I book this hotel for 3 day to celebrate my 30th birthday at Puerto Vallarta, we arrived there around 5:30 pm, and stand in the lobby for 10 minutes before someone approached us just to tell us to have a seat because there were people ahead of us waiting to check-in. There were 2 employees, a guy and a girl on their desk checking in a family each, they took 20 minutes to complete the checking process. Everyone was sitting and standing all around the lobby it was unclear who was the next on line, we waited in there for 1 hour and 40 minutes before I realize people who arrived after me was been helped, i complained and after 10 more minutes of waiting they started the checking process... the lady helping us kept getting calls on the phone with no multitasking skills had to stop the checking process every time she pick up the phone. After a while she told us there is no room for us and to make for that "little inconvenience" the dinner for that day was going to by a hotel courtesy, they took us to the pool bar where you can mainly order appetizers, if my kids weren't starving I wouldn't eat a thing in there... finally after "dinner" we went back to the lobby and finally get the keys to our room at 9:00pm just on time to sleep. One of my 3 days vacation was gone already... Now about the place, it is beautiful with nice ocean views, lovely pool and Jacuzzi, and besides the sloppy and lazy service from the lobby people, the rest of the personnel is very kind and helpful.