Ratings based on 681 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Oregon

OMG! Love This Place!!!

Posted Sep 28, 2014
Pros: Quiet, elegant but comfortable, close to downtown, wonderful staff, on the beach, great food, turn down service, and VERY romantic!
Cons: Maybe the phone system??? We had trouble with our phone three out of the four days we were there but do realize some of it was due to the weather.
Location: The Malecon and shopping/eating downtown. Took a City tour which picked us up at the hotel. Lots of relaxing too.
Greeted with sparkling cider, a Pillow Menu, Aroma Menu (for the room, I picked vanilla), and a 5-minute shoulder massage for each of us. When we got to our beautiful room, there was a bottle of wine and a lovely plate of fruit waiting for us. Our room wasn't huge, but it was sufficient. There was a Jacuzzi tub with folding doors that opened into the bedroom and view of the ocean. The "kitchen" area had a sink, coffee pot, and small refrigerator; a microwave would have been nice. Our balcony was small with chairs, no loungers, but this resort is right on the beach so we felt we were sitting right over the ocean when we were on the balcony; it was great! We were able to walk to the Malecon/downtown area either on the beach or on the street and did so several times. We ate downtown and at a couple of the restaurants at Villa Premiere. The food at Premiere was excellent but we always felt we needed to be dressed up to go to the restaurants there so ordered room service a few times; it was EXCELLENT! And we have never experienced such wonderful Turn Down Service before; amazing! I had a massage that was wonderful and the Spa was beautiful. The staff was so accommodating and the resort was lovely; we will absolutely plan to stay here every time we visit Puerto Vallarta. We did not enjoy the sales presentation and know better than to agree to them no matter what free gifts we get...not worth the 3 hours, even though they say only 90 min. Just say NO. But stay here!!
Comment from Hotel Management
Oct 17, 2014 by villa premiere hotel, Hotel Management
Reviews like this make our job a wonderful mision were we enjoy what we do for our Guest . Thank you so much for this kidn words. Looking forward to see you here at Villa Premiere Your home way frin home.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma City

Posted Sep 19, 2014
Pros: The entire hotel staff was very kind and courteous... everyone spoke to you (from the front desk staff to the cleaning staff) and was very nice.
Cons: The pool area could stay open longer than 6:00 pm.
Location: Hotel is located in Downtown Puerto Vallarta... about a 10 minute walk to the Malecon (boardwalk) and swap meet. Lots of bargaining and night clubs.
AWESOME hotel... definitely treated all of their guests as if they are royalty!!! This is a perfect hotel for couples who would like to get away to reconnect.
Comment from Hotel Management
Sep 19, 2014 by villa premiere hotel, Hotel Management
Thank you so much your comments are so kind and well receive We can’t wait to treat you once again like royalty because that’s what all our guest deserve to feel at Villa Premiere.
5 out of 5
Recommended
for Families
by Janetfrom Texas

Perfect vacation stay

Posted Aug 21, 2014 on Hotels.com
If you want to be pampered, this is the place. Perfect location, walking distance to anything. The staff is the most accommodating, friendly and knowledgable people I've ever met. No kids on property and perfect place for relaxing spa treatment. A must for Puerto Vallarta visitors. I will ALWAYS stay here.
Comment from Hotel Management
Oct 25, 2014 by Villa Premiere Hotel, Hotel Management
Thank you very much for this wonderful review We are so happy you enjoyed your time with us. It would be a pleasure to welcome you back again here at your home away from home.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom So Cal RN

Nice boutique style hotel on the beach

Posted Aug 17, 2014
My husband and I went here for a last minute getaway. Overall the hotel itself was nice, small and quiet. The rooms had nice views, the pool was clean and right on the beach, and it was easy to grab a chair to relax all day. The staff could've been more friendly, they seem overworked, especially by the bar. I work in an industry where customer service is important, they could definitely step it up. The good was decent, drinks were a bit watered down, but certain drinks were great. We enjoyed the massages at the spa. We liked our room, comfy beds, great view, but jetted tub was too noisey to use. It was a mediocre hotel, decent for the price and an easy walk to the boardwalk, and right on the beach. We would go back to Villa Premier, but probably rather check out a different place.
Comment from Hotel Management
Aug 19, 2014 by villa premiere hotel, Hotel Management
Thank you for taking the time to write a review and we sorry our Hotel wasn't able to meet your standards. Hopefully you visit us again so we can change your mind about our service.
5 out of 5
Recommended
by Nikki Bfrom Long Island Ny

Loved It!

Posted Aug 12, 2014 on Hotels.com
It's a quiet retreat by the party section known as Malecon
Comment from Hotel Management
Oct 18, 2014 by Villa Premiere Hotel, Hotel Management
Thank you for taking the time to post a review for our Hotel It’s a complete satisfaction to know you had a wonderful time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Great food and service for the price

Posted Aug 11, 2014
All the food was fantastic. Minimal maintenance on the central fountain while we were there. Service was always prompt and every effort was made to ensure our comfort and satisfaction.
Comment from Hotel Management
Aug 14, 2014 by villa premiere hotel, Hotel Management
Thank you very much for this review We are so happy you enjoyed your time with us. It would be a pleasure to welcome you back again here at your home away from home.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nevada

Amazing quiet resort!

Posted Aug 10, 2014
Best place to stay if you're looking for a getaway without kids! Not crowded at all and they will keep the drinks comin! Honeymoon suite is amazing!
Comment from Hotel Management
Aug 14, 2014 by villa premiere hotel, Hotel Management
We are so thankful to receive kind comments like this is truly an honor Have hosted you here at Villa premiere please consider this as your home away from home.
3 out of 5
Recommended
for Business Travelers
by Dubbsfrom USA

Good

Posted Aug 9, 2014 on Hotels.com
Great location, pretty clean rooms, great food, great ocean view, excellent service from the maids, restaurant, bar, and spa staff). My only disappointment was that they gave a me 2 queen size bed rm while I clearly made the reservation for a king size rm and even had the confirmation with me. They gave my rm away? Now I was awaken 3x during my much needed siesta to hear that this was going to be fixed and that I would get my request the next day along with a free "amenity". But I heard nothing and nothing happened...I decided to not ask any more. I was not too happy about that.
Comment from Hotel Management
Oct 18, 2014 by Villa Premiere Hotel, Hotel Management
Thank you very much for taking the time to post a review however I am truly Sorry for the inconvenience you might have experience during your stay with us. We can only hope you give us the opportunity in the future to change your mind about our hotel.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Chicago

The only place we stay in P.V.

Posted Aug 9, 2014
Pros: See above - lovely facilities, excellent staff.
Cons: We don't do the all inclusive, and when we got drinks from the bar they had to scramble to generate the bill. I thought the drinks were terrible!!
Location: El Andariego is a very good restaurant right across the street. Walk further down the main street nearby to many other good eateries.
This is our third time at Villa Premiere. It's such a wonderful relaxing oasis, adults only. We enjoyed a gourmet meal as well as lovely couples massage during our stay. The location is good - not in the midst of the hotel zone so not so crowded, and walking distance to many excellent restaurants.
Comment from Hotel Management
Aug 17, 2014 by villa premiere hotel, Hotel Management
We are so grateful to you for such a wonderful comments Is truly a great satisfaction to know we were able to provide you with a wonderful vacation. Looking forward to see you back for another memorable experience
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wyoming

Why you should stay here

Posted Aug 8, 2014
The staff was the best, food was awesome, room was always clean and they simply would do anything to accommodate you to have a great stay. Not to mention gourmet room service 24hrs a day. Plus the added minus of special request food to order as long as they can do it. If you want quiet and NO screaming splashing kids that is walking distance to the boardwalk/Malecon this is the only place to consider. We will come back! And don't forget to tip the staff, they work harder than anything I've seen in along time. :-)
Comment from Hotel Management
Aug 17, 2014 by villa premiere hotel, Hotel Management
Thank you for taking the time to post a review for our Hotel It’s a complete satisfaction to know you had a wonderful time During your stay with us. We can’t wait till your next visit.