Ratings based on 678 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Posted Nov 18, 2014
A nice hotel in a good location, right on the beach, that allowed easy access to the Malecon & old Town.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Berkeley, Ca

Great hotel near the beach with attentive staff

Posted Nov 6, 2014
The facility was clean, staff very helpful, good food...great location. And with no kids under 16 the quiet at the pool was very relaxing. I would go again. My only negative comment is that there is smoking allowed at the pool. So I had to get up and walk away everytime a cigarette or cigar was lit. A designated area for smokers would be a nice addition.
5 out of 5
Recommended
for Everyone
by A verified traveler

Our 4th stay. Never been disappointed.

Posted Nov 3, 2014
Staff is great. No pressure to atten time share meetings. Exquisite cuisine.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom lake tahoe

Fantastic get away

Posted Oct 28, 2014
Fantastic get away with really friendly staff! We will be back for sure. Love the convinence to the down town area. Clean rooms and good food.
Comment from Hotel Management
Oct 30, 2014 by villa premiere hotel, Hotel Management
Thank you very much for taking the time to write a review for us it makes us very happy that you will be back. We are looking forward to it!
2 out of 5
by A verified travelerfrom Seattle

Poor Customer Service but the weather was great...

Posted Oct 18, 2014
Pros: Location was nice and the grounds were clean.
Cons: Customer Service...!!!!!!
Location: The Rio Grande restaurant is great and hit up the Puerto Vallarta cigar, coffee, and chocolate company near the flee market. A great selection...!!!!
I booked a Master Suite for my wife and I. It was booked in April and we traveled in October. When we arrived, I was given a story about issues involving the air conditioning and the electronic locks not working on the Master Suites. Our arrival was Sunday and the hotel stated they had issues getting the A/C repaired on the weekend. Apologies abounded and my wife and I were told they had a spa suite we could look at, being told it was even nicer than a Master Suite.(Hmmmm) We took a look but I wanted to look at a Master Suite before I agreed to any downgrade for any length of time. Things became very uncomfortable and was told I could not look at a Master Suite. The comfrot level dropped even more for the hotel representative. Again I was told the issues about locks and A/C and clearly got the sense I was being lied to...always trust your gut. Finally I had to come out an openly ask if they over booked and did not have my reservation. It took time but they came clean. No Master Suite and I only had a choice of a lesser room. They werent going to move another guest. We were promised a romantic dinner and a couple massages. Neither were provided. No $$$ compensation so I was out of luck as far as the hotel was concerned. Terrible customer service and no consideration.
Comment from Hotel Management
Oct 25, 2014 by villa premiere hotel, Hotel Management
We are so sorry your experience with us was not what you expected the week you where here we encounter two issues that were completly external and out of our control the A/C happened without notice and for more than we wanted to fix the issue fast we did what we could to get it done lots of options were available to the guest . Hope you give us another chance in the future Thank you very much.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Wonderful experience!

Posted Oct 15, 2014
We loved everything about this hotel. The location, the room, the staff, and the great food in the restaurants. Breakfast every morning by the ocean, wonderful pool and beach, and being spoiled by the staff. We will definitely be back!
Comment from Hotel Management
Oct 17, 2014 by villa premiere hotel, Hotel Management
Thank you very much your comments are very important to us, we are so happy you enjoyed our wonderful cuisine. Looking forward to see you for another time of pampering.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

Very nice hotel. As close to the beach as possible

Posted Oct 11, 2014
Great hotel and staff. We went during their down time and staff was very attentive. Not too sure how they are when it is at peak times. Just watch out for the time share presentations that they try and try to get you to attend and added services. Overall great time and defintely go again. As close to the beach as you can possibly get! Great views
Comment from Hotel Management
Oct 17, 2014 by villa premiere hotel, Hotel Management
We greatly appreciate your comments. Our peak season is usually November to March the weather conditions during that time make this place a paradire., Thank you
5 out of 5
Recommended
for Couples
by A verified travelerfrom Oregon

OMG! Love This Place!!!

Posted Sep 28, 2014
Pros: Quiet, elegant but comfortable, close to downtown, wonderful staff, on the beach, great food, turn down service, and VERY romantic!
Cons: Maybe the phone system??? We had trouble with our phone three out of the four days we were there but do realize some of it was due to the weather.
Location: The Malecon and shopping/eating downtown. Took a City tour which picked us up at the hotel. Lots of relaxing too.
Greeted with sparkling cider, a Pillow Menu, Aroma Menu (for the room, I picked vanilla), and a 5-minute shoulder massage for each of us. When we got to our beautiful room, there was a bottle of wine and a lovely plate of fruit waiting for us. Our room wasn't huge, but it was sufficient. There was a Jacuzzi tub with folding doors that opened into the bedroom and view of the ocean. The "kitchen" area had a sink, coffee pot, and small refrigerator; a microwave would have been nice. Our balcony was small with chairs, no loungers, but this resort is right on the beach so we felt we were sitting right over the ocean when we were on the balcony; it was great! We were able to walk to the Malecon/downtown area either on the beach or on the street and did so several times. We ate downtown and at a couple of the restaurants at Villa Premiere. The food at Premiere was excellent but we always felt we needed to be dressed up to go to the restaurants there so ordered room service a few times; it was EXCELLENT! And we have never experienced such wonderful Turn Down Service before; amazing! I had a massage that was wonderful and the Spa was beautiful. The staff was so accommodating and the resort was lovely; we will absolutely plan to stay here every time we visit Puerto Vallarta. We did not enjoy the sales presentation and know better than to agree to them no matter what free gifts we get...not worth the 3 hours, even though they say only 90 min. Just say NO. But stay here!!
Comment from Hotel Management
Oct 17, 2014 by villa premiere hotel, Hotel Management
Reviews like this make our job a wonderful mision were we enjoy what we do for our Guest . Thank you so much for this kidn words. Looking forward to see you here at Villa Premiere Your home way frin home.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma City

Posted Sep 19, 2014
Pros: The entire hotel staff was very kind and courteous... everyone spoke to you (from the front desk staff to the cleaning staff) and was very nice.
Cons: The pool area could stay open longer than 6:00 pm.
Location: Hotel is located in Downtown Puerto Vallarta... about a 10 minute walk to the Malecon (boardwalk) and swap meet. Lots of bargaining and night clubs.
AWESOME hotel... definitely treated all of their guests as if they are royalty!!! This is a perfect hotel for couples who would like to get away to reconnect.
Comment from Hotel Management
Sep 19, 2014 by villa premiere hotel, Hotel Management
Thank you so much your comments are so kind and well receive We can’t wait to treat you once again like royalty because that’s what all our guest deserve to feel at Villa Premiere.
5 out of 5
Recommended
for Families
by Janetfrom Texas

Perfect vacation stay

Posted Aug 21, 2014 on Hotels.com
If you want to be pampered, this is the place. Perfect location, walking distance to anything. The staff is the most accommodating, friendly and knowledgable people I've ever met. No kids on property and perfect place for relaxing spa treatment. A must for Puerto Vallarta visitors. I will ALWAYS stay here.
Comment from Hotel Management
Oct 25, 2014 by Villa Premiere Hotel, Hotel Management
Thank you very much for this wonderful review We are so happy you enjoyed your time with us. It would be a pleasure to welcome you back again here at your home away from home.