Ratings based on 797 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Sacramento

Great stay right on the beach

Posted Jul 27, 2015
Pros: Service at the pools was great. Jacuzzi on the balcony made our trip.
Location: We took the ATV tour in the jungle and it was amazing. Blew our expectations away. We saw parts of the jungle that was breath taking.
Awesome hotel, best part was the Jacuzzi on the balcony. The staff was incredible. Adults only was a plus. French toast for breakfast was the best. We will stay here again.
Comment from Hotel Management
Jul 30, 2015 by Villa Premiere, Hotel Management
Dear Mr. We would like to thank you for choosing to stay at Villa Premiere Hotel & Spa. On behalf of the staff and management, we would like to extend a warm thank you for taking the time to send your feedback about your recent stay Regarding of our Staff we are very happy to hear that our staff took great care of you and that you enjoyed our facilities. Ones again thank you for your feedback and for taking the time to post your comment. Well, I hope you have a year full of joys, and we hope to see you very soon on this your home Villa Premiere, to serve you as you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Honeymoon

Posted Jul 25, 2015
Pros: The little things that made it a great experience. Having umbrellas when it rained, aguas frescas, towels on the lounge chairs, room service & staff.
Cons: The cleaning lady wasn't consistent when she came. We had flowers the first two days then none after. Sometimes our room was clean by 10am or 8pm.
Location: The seawall and downtown is a 7-10 minute walk from the hotel. It's very safe to walk day or night. Taxis have a fixed fair always ask before using.
We stayed at Villa Premier in July 2015 for 9 days in the Spa Suite with the all inclusive package. Upon arrival, we were greeted with a welcome drink and cold towel. As we waited, we received a complimentary 5 minute massage. It was amazing and a great way to begin our honeymoon. The room was large and comfortable it had a view of the pool and beach. I got this suite instead of the honeymoon suite because each of us got a spa service. I got the pedicure while my husband chose the massage. There was a hot tub in the suite with a view of the balcony. Our bed was very comfortable and we got to choose our pillows. I can't say enough how impressed we were with the staff (Javier - poolside, Hugo-waiter, Gabby-hostess to name a few). Everyone is very friendly and accommodating. I felt like we were with family. The food was amazing. My husband is a foodie and he was blown away by the presentation and taste of our meals. We enjoyed the pools, cabanas and lounge chairs. We enjoyed the daily yoga classes (9am) and the gym. We participated in the cooking demonstration class(on Mondays) and my husband won the guacamole contest :) Checking out was simple. They gave us a copy of additional charges( tips on food). No hidden charges. They gave us cookies as a goodbye gift. I felt important from beginning to end. *We got caught at the airport by "free gifts" if you do a "time share" presentation. Don't do it. It's not worth the time and hassle. Also, get off the resort and enjoy P.V.
Comment from Hotel Management
Jul 29, 2015 by Villa Premiere, Hotel Management
Dear Guest. We would like to thank you for choosing to stay at Villa Premiere Hotel & Spa. On behalf of the staff and management, we would like to extend a warm thank you for taking the time to send your feedback about your recent stay Regarding of our Staff we are very happy to hear that our staff took great care of you and that you enjoyed our facilities, Javier Hugo and Gabriela are waiting for your next visit to our propriety Ones again thank you for your feedback and for taking the time to post your comment. Well, I hope you have a year full of joys, and we hope to see you very soon on this your home Villa Premiere, to serve you as you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, Calif

Nice location on the beach

Posted Jul 23, 2015
Plus side: adults only, no screaming or crying kids, no party scene either! Down side: pool bar closed at 6pm every night even though pool closed at 10pm Welcome champagne and 5 min welcome massage, staff was very friendly and helpful
Comment from Hotel Management
Jul 25, 2015 by Villa Premiere, Hotel Management
We are so grateful to you for such a wonderful comments. Is truly a great satisfaction to know we were able to provide you with a wonderful vacation. Looking forward to see you back for another memorable experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco Bay Area

Wonderful stay - it's the little things...

Posted Jul 20, 2015
It was a wonderful stay primarily because of the service. All of the people who took care of us were excellent. It was the little touches that made our stay so enjoyable. We were greeted with champagne, a chair message and the choice of pillow type. The maid left a vase with flowers on our bathroom sink after the turn down service. The turn down service included fresh towels and a treat on our bed. My husband is an early riser, sometimes even before the coffee was set out. As soon as the waiter saw him, they brought coffee and a piece of Mexican bread. The pool area was pretty and comfortable with towels sitting on every chair. Again the little touches made a difference. There were books available for reading. Sunscreen and even bug spray (which may be wise for those jungle excursions) were set out for our use. The beach was beautiful. The bars and bartenders were great. (I love a swim-up bar.) The food was also very good. We've been going to Puerto Vallarta for 28 years now. We've been to more traditional hotels, a couple of not so great hotels, to top of the line hotels and this was a great experience. We plan to go back!
Comment from Hotel Management
Jul 25, 2015 by Villa Premiere, Hotel Management
Dear Guest, Thank you for taking the time to post a review for our Hotel it’s a complete satisfaction to know you had a wonderful time during your stay with us. We can’t wait till your next visit. We are so grateful to you for such a wonderful comments. Is truly a great satisfaction to know we were able to provide you with a wonderful vacation. Looking forward to see you back for another memorable experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from g

Above and Beyond

Posted Jul 1, 2015
I came here for a 4 day getaway with a friend, and we were both blown away by how great this hotel was. The boutique style was perfect for a fun, relaxing trip and the staff was so attentive without being "in our face". It was quiet and classy without being uptight and stuffy. As two young girls, we felt completely safe and comfortable at all times. The food was so great. I loved the concept of ordering beautiful gourmet dishes instead of lining up at a buffet constantly. The food always came quickly and was gorgeous. The welcoming was over the top wonderful and the send off from the staff was sweet and memorable. the Villa Premiere has masted a perfect balance of class and fun.
Comment from Hotel Management
Jul 6, 2015 by Villa Premiere, Hotel Management
Dear Guest, Thank you for having chosen our hotel for your holidays. We sincerely hope that you have enjoyed your stay with us. It is our desire to provide our guests with the finest hotel convenience in a courteous, pleasant and friendly atmosphere. And these beautiful words tell us that our work is worthwhile, Thank you very much for your help and we look forward to serving you again at Villa Premiere Hotel & Spa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing and a great pool

Posted Jun 9, 2015
Pros: Attention to detail -- lovely French soaps, sun chairs and towels artfully arranged every morning, attentive staff.
Cons: 1. Stop with the time-share sales! Once is enough. 2. New hairdryers. Stat. 3. Let us enjoy the pool past 8pm.
Location: Not far to the Malecon, but it sure feels like it in the humidity! Plenty of yummy restaurants near enough. Not a party zone, but a place to relax.
Villa Premiere was a refreshing, relaxing change of pace from the crowded streets of PV. The staff are great, very attentive, but by far the best is the pool area -- adults only, beautiful space, attentive servers, with sunny & shady options. But there's absolutely no reason it needs to close at 8pm. Why not keep it open without the bar? The views are spectacular!
Comment from Hotel Management
Jun 11, 2015 by Chief Concierge, Hotel Management
Dear Guest Thank you very much for choosing Villa Premiere as a place to relax, and we appreciate your friendly comment for us, our customers are the foundation of our existence, and with your excellent comment, it makes us feel that our work is worthwhile. Regarding of our Staff we are very happy to hear that our staff took great care of you and that you enjoyed our facilities. About the Pool Bar we are considering to have it more time open. Well I hope you have a year full of joys, and we hope to see you very soon on this your home Villa Premiere, to serve you as you deserve. Best regards
5 out of 5
Recommended
for Couples
by A verified traveler from Philadelphia

Perfectly lovely

Posted Jun 1, 2015
Pros: Everything
Cons: It was perfect
Location: You name it
Everything is designed with service to guests in mind. Some of the staff stand outs are: Faustino, Armando, Miguel, Manuel, Hugo and Jacobo. The pool bartender is excellent as well, I just don't remember his name :-(. From the welcome cocktail to the check out process, Villa Premiere is the only place I would consider.
Comment from Hotel Management
Jun 7, 2015 by Chief Concierge, Hotel Management
Dear Guest, We would like to express our gratitude for choosing Villa Premiere Hotel & Spa and for posting your review. We always try to make our guests’ stay memorable, with a good service and nice atmosphere. Our priority is to provide you with a warm and personalized service. Regarding of our Staff we are very happy to hear that our staff took great care of you , and the name of the waiter is Javier. we hope see you and your daughter and her new husband soon at Villa Premiere, to serve you as you deserve. Warm regards
4 out of 5
Recommended
for Couples
by A verified traveler from Los Angelese

Perfect Adult Stay in Puerto Vallarta

Posted May 31, 2015
Pros: Service and location are what make Villa Premier perfect!
Cons: Bathrooms need upgrading and gym is really crappy
Location: Near everything in PV but in a quiet cove at the edge of town. Couldn't be better!
This was our third stay at Villa Premiere and once again they did not disappoint. The location is truly the best you can imagine. Right on the quiet edge of town but within walking distance to everything. But the service makes this place! The staff are sublime, friendly and professional. They've made some nice improvements to the hotel including upgraded deluxe rooms, whole new pool and beach set up, and the food--a totally new and ambitious menu that actually succeeds. A few negatives, bathrooms were not upgraded and need it. Gym is truly crappy. But the upgrades are all coming soon. Cannot recommend Villa Premiere enough! And did I mention, Adults Only. No kids. YAY!
Comment from Hotel Management
Jun 6, 2015 by Chief Concierge, Hotel Management
Dear Guest We would like to express our gratitude for choosing Villa Premiere Hotel & Spa and for posting your review. We always try to make our guests’ stay memorable, with a good service and nice atmosphere. Our priority is to provide you with a warm and personalized service. regarding of Gym we are going to work on it very soon. It would be a real honour to host you again and to have the opportunity to assist you as you deserve. Warm regards
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel close to beach

Posted May 27, 2015
Cons: Gym is outdated
Location: Close to boardwalk
Pool area was nice and good service. Wasn't too crowded. Nice beach bungalows. Good hotel balcony
Comment from Hotel Management
May 30, 2015 by Chief Cpncierge, Hotel Management
Dear Guest, Thank you for having chosen Villa Premiere Hotel & Spa and for taking the time to post your very good comment. We are very happy to hear that our staff took great care of you and that you enjoyed our facilities. We look forward to welcoming you again. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Excellent! 2nd time back!

Posted May 25, 2015
Pros: Friendly staff, accomodating, all rooms are oceanfront, food is outstanding and excellent location - 10 minute walk to Malecon
Cons: There was a wedding the week we went (30 ppl so). Hotel never mentioned this and it affected restaurant schedules and one outdoor dinner was cancelled
Location: Malecon, shopping, eating, drinking, beach, parasailing, horseback riding, tours etc..
We made a return trip back to Villa Premiere due to the fact we loved PV and the hotel was wonderful and comfortable. We did All-Inclusive the second time and it worth it! Food quality was above expectations and food presentations were high end quality. Staff was overly accomodating as usual, no reasonable request was ever denied. Rooms were always cleaned, turn down service, clean and confortable. We'll be going back again.
Comment from Hotel Management
May 28, 2015 by Chief Concierge, Hotel Management
Dear Patrick Thank you for having stayed at The Villa Premiere Hotel & Spa and for recommending us with your nice review. We are very happy to hear that you enjoyed our facilities, restaurants and service; we always try to make our guests’ stay memorable, with a good service and nice atmosphere. Regarding of our Staff we are very happy to hear that our staff took great care of you and that you enjoyed our facilities. And our Chef is working every day to delight you with his cuisine. It would be a real honour to host you again and to have the opportunity to assist you as you deserve. Warm regards