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Dear Cam,We loved serving you as a guest. Thanks very much for the perfect score and kind words!Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Grant,I'm really happy you enjoyed your time with us. Thanks for the perfect score.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Rita was very welcoming and cheerful during my check in..
David
Stayed 1 night in Jan 2024
Response from Caleb on Feb 27, 2024
Dear David,We really appreciate your business and kind words about Rita. She is great!Please come again. Hopefully, we can earn that fifth start next time.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Actually .. didn't even stay at the property .. made the reservation but expedia refused to help me cancel it. Expedia kept my money and blamed everything on the hotel. And then Expedia had the balls to ask for my review. Just spreading the wealth.
Mark
Stayed 1 night in Dec 2023
Response from Caleb on Dec 20, 2023
Hi Mark,I do understand your frustration of your situation. However, I would ask you, if possible, to retract your review, as it only hurts our hotel, and not necessarily Expedia. As you mentioned, you didn't even stay with us, and we had nothing to do with your experience.I believe Expedia has other means of customer support for unhappy customer experiences. Please address your concern to them directly.Respectfully,Caleb A. CoxDirector of Sales & Marketing
Everything was nice, nothing stood out as a problem but. O thing was great. No breakfast meat of any kind seemed unusual.
Deitmar
Stayed 2 nights in Nov 2023
Response from Caleb on Dec 20, 2023
Dear Deitmar,Thank you very much for staying with us. We really appreciate your business!I'm sorry about the oversight at breakfast. We always have some kind of meat as a part of our full hot breakfast. Perhaps, the meat was all gone by the time you came through, and our breakfast attendant hadn't replenished it yet. I'm sorry. They're usually very good about monitoring that.We do hope you'll stay with us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
10/10 Excellent
Nathan
Dec 10, 2023
Nathan
Stayed 1 night in Nov 2023
Response from Caleb on Dec 20, 2023
Dear Nathan,Thank you very much for the perfect score. I'm really glad you enjoyed your time with us!Please do come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
10/10 Excellent
paula
Dec 4, 2023
Nice room great amenities comfortable
paula
Stayed 1 night in Dec 2023
Response from Caleb on Dec 6, 2023
Dear Paula,I'm really glad you enjoyed your time here. Thanks very much for the perfect score.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
I always enjoy my stay here. And the cookies in the early evening are just an amazing bonus!
Christine
Stayed 1 night in Nov 2023
Response from Caleb on Dec 6, 2023
Hi Christine,We always love serving you! Thank you very much for the perfect score. I agree... the cookies are great! I'm glad you like them.We look forward to your next stay.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Tami,We loved serving you. Thank you very much for the perfect score and kind words.Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
8/10 Good
Sean
Traveled with group
Nov 20, 2023
Liked: Cleanliness, staff & service
Pool right at the front wasn’t a good look, weight room had nothing in it
Sean
Stayed 1 night in Nov 2023
Response from Caleb on Nov 20, 2023
Dear Sean,Thanks for staying with us. We appreciate your business, as well as the feedback. We hope to have you stay with us again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Leslie,Thank you so much for staying with us, as well as the perfect score. I'm glad you enjoyed your stay.Please visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Christopher,Thank you for the compliment to our staff. I'm glad you enjoyed your time here.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing
8/10 Good
Christine
Oct 27, 2023
Christine
Stayed 3 nights in Oct 2023
Response from Caleb on Nov 16, 2023
Dear Christine,Thank you very much for staying with us. Please visit us again. We hope to earn that fifth star next time.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Staff were very friendly and helpful. Great access to Pullman/WSU. Nice price point.
James
Stayed 1 night in Oct 2023
Response from Caleb on Oct 25, 2023
Dear James,I'm really glad you enjoyed your time with us. Thanks very much for your business, as well as the kind words about our staff!Please do come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
The property and motel look was exactly what I was expecting. The person that managed the breakfast was very likable and accommidating. We will be looking forward to staying there the next time.
Christine
Stayed 4 nights in Oct 2023
Response from Caleb on Nov 1, 2023
Dear Christine,I'm really glad we met your expectations. Thank you for the perfect score and kind words.We look forward to serving you again in the future.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Andria,Thanks very much for the perfect score. I'm glad you enjoyed your time here.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing
10/10 Excellent
Charles, Delta
Oct 12, 2023
Charles
Stayed 1 night in Oct 2023
Response from Caleb on Nov 1, 2023
Dear Charles,Thanks for the perfect score. I'm glad you enjoyed your time here.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Heath,I'm really glad you enjoyed your stay and felt you got a good value for your hard-earned dollar. Thank you very much for the perfect score.We hope to see & serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Xiaoyang,We loved having you stay with us. Thank you very much for the perfect score. I'm glad you enjoyed your time here.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
This hotel is beautiful, with many huge framed photos of the Palouse on the walls. It looks new, or perhaps is just very well maintained. They also have an excellent breakfast in a beautiful breakfast room. It was by far our favorite hotel in a 9-night trip.
Ruth
Stayed 1 night in Sep 2023
Response from Caleb on Sep 20, 2023
Dear Ruth,Thank you so much for the perfect score and gracious words. I'm really glad you enjoyed your stay, especially our full hot breakfast. FYI - our hotel was built in 2003. Our maintenance man does a very good job of keeping it well-functioning. Beyond that, we just finished our outside refresh project this summer, which included new plants, trees, rocks, sod, and a new paint job. We also think it looks great!Please do come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Scott,We loved having you stay with us. Thanks for the perfect score and kind words. I'm glad you enjoyed your stay.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing
The wife and I were very impressed with the quality of our stay.
Norman
Stayed 1 night in Aug 2023
Response from Caleb on Aug 28, 2023
Dear Norman,We loved serving you and your wife. Thank you for the compliment and perfect score.Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Nice hotel close to Pullman in the lovely town of Colfax. Clean and nicely appointed rooms!
Martha C
Stayed 1 night in Aug 2023
Response from Caleb on Aug 28, 2023
Dear Martha,We loved having you stay with us. Thank you for the perfect score and kind words. We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Convenient location to head to St. John to watch the sprint boat races
Darlene
Stayed 1 night in Aug 2023
Response from Caleb on Sep 1, 2023
Dear Darlene,We loved having you stay with us during the sprint boat races! We really appreciate your business.Please visit us again. Hopefully, we can earn that fifth star next time.Sincerely,Caleb A. CoxDirector of Sales & Marketing
10/10 Excellent
ling
Aug 24, 2023
ling
Stayed 1 night in Aug 2023
Response from Caleb on Aug 28, 2023
Dear Ling,We loved serving you as a guest. Thank you very much for the perfect score!Sincerely,Caleb A. CoxDirector of Sales & Marketing
Quick check in. Lots of great photos of the Palouse area. Great wifi and looks like a great hot breakfast at 6 am. Well priced when you wait for the regular price to halve.
Anthony
Stayed 1 night in Aug 2023
Response from Caleb on Aug 24, 2023
Dear Anthony,Thank you so much for the kind words and perfect score. I'm glad you enjoyed your time here.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing
10/10 Excellent
Junlan
Aug 18, 2023
Junlan
Stayed 1 night in Aug 2023
Response from Caleb on Sep 11, 2023
Dear Junlan,We loved serving you as a guest. Thanks very much for the perfect score.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Shannon,Thanks for the 5/5 score, as well as your business! We're honored you chose to stay with us.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
8/10 Good
Patricia
Aug 15, 2023
Liked: Cleanliness, staff & service
Patricia
Stayed 2 nights in Aug 2023
Response from Caleb on Aug 22, 2023
Dear Patricia,Thank you for staying with us. We really appreciate your business.We hope you'll come stay with us again. We'd love the chance to earn that fifth star.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Friendly staff. Pretty standard for this hotel class. Meets expectations overall.
Marc
Stayed 1 night in Aug 2023
Response from Caleb on Aug 22, 2023
Dear Marc,Thanks very much for the perfect score and kind words. We look forward to your next visit.See you then.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Staff were excellent. The room was very spacious and quiet. King suite included a full kitchen and a queen-sized Murphy bed that was very comfortable. Large, comfortable bathroom.
James
Stayed 1 night in Aug 2023
Response from Caleb on Aug 22, 2023
Dear James,I'm really glad you enjoyed your stay with us. Thanks for the compliment to our staff, as well as the feedback about your time in one of our suites. They are pretty great.Sincerely,Caleb A. CoxDirector of Sales & Marketing
10/10 Excellent
Denise
Aug 13, 2023
Denise
Stayed 1 night in Aug 2023
Response from Caleb on Sep 5, 2023
Dear Denise,We loved having you stay with us! Thank you very much for the perfect score. I'm glad you enjoyed your time here.Please do come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
10/10 Excellent
JIE
Aug 7, 2023
JIE
Stayed 1 night in Aug 2023
Response from Caleb on Aug 28, 2023
Dear Jie,Thanks very much for your business, as well as the perfect score. We are honored you chose to stay with us.Sincerely,Caleb A. CoxDirector of Sales & Marketing
10/10 Excellent
Tonsina
Aug 5, 2023
Tonsina
Stayed 1 night in Aug 2023
Response from Caleb on Aug 28, 2023
Dear Tonsina,Thanks so much for the perfect score! I'm glad you enjoyed your time with us.Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Very welcoming front desk - we arrived around 9 pm after a very long drive, they had lemonade and cookies in the lobby.
Teodora
Stayed 1 night in Jul 2023
Response from Caleb on Aug 4, 2023
Dear Teodora,I'm really glad you enjoyed your time with us. Thank you very much for the perfect score and kind words about our front desk staff.Please visit us again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Raymond,We really appreciate your business! Thanks for the good score. We hope to see and serve you again soon. We'd love the chance to earn that fifth star.Sincerely,Caleb A. CoxDirector of Sales & Marketing
10/10 Excellent
Ronald
Jul 30, 2023
Ronald
Stayed 1 night in Jul 2023
Response from Caleb on Aug 22, 2023
Dear Ronald,Thanks very much for the perfect score. We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing
10/10 Excellent
DanhHieu
Jul 30, 2023
DanhHieu
Stayed 1 night in Jul 2023
Response from Caleb on Aug 22, 2023
Dear DanhHieu,We loved having you stay with us. Thanks very much for the perfect score. I'm glad you enjoyed your time with us.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Goran,We loved having you stay with us. Thank you very much for the perfect score. I'm glad you enjoyed your time here.Please do come and stay again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Dear Glen,We loved having you stay with us. We hope you'll visit us again. We'd love the chance to earn a 10/10 next time.Sincerely,Caleb A. CoxDirector of Sales & Marketing
I wish there would have been a photo of the front of the property. I didn't feel comfortable as a single woman going inside. I never met him and canceled. He was angry because I didn't feel comfortable and texted me "he was glad I didn't come and I am so weird."
This doesn't mean he wasn't a good host, this only means I listened to my intuition and didn't feel comfortable.
joellen
Stayed 2 nights in Jul 2023
Response from Caleb on Jul 24, 2023
Dear Joellen,I am thoroughly confused by your comment and score. You gave us a 2/5 and stated you felt uncomfortable and didn't stay. Yet, I just looked at your reservation, and you stayed with us for TWO nights. I'm also not sure to which man you're referring.Was your review meant for another property? If so, can you please adjust or delete your review? It seems totally unmatched.Respectfully,Caleb A. CoxDirector of Sales & Marketing
We spent two nights in the area for photography. The property is kept clean and we have everything we need. We were very impressed by the breakfast provided and the exceptional service offered by the staff especially Liz who went out of her way to help us with things from locations of local scenery to restaurants recommendations.
Helena
Stayed 1 night in Jul 2023
Response from Caleb on Jul 24, 2023
Dear Helena,Thank you so much for staying with us while photographing the gorgeous Palouse. I hope you got some great shots.I'm really glad you enjoyed your time with us. We hope you'll visit us again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing
Clean. Staff was wonderful. Breakfast was restaurant quality. Small town atmosphere
Michael
Stayed 1 night in Jul 2023
Response from Caleb on Jul 24, 2023
Dear Michael,Thank you for the compliments about our staff and property. I'm glad you enjoyed your stay, especially our full hot breakfast.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing
2/10 Terrible
Catherine
Jul 12, 2023
Catherine
Stayed 2 nights in Apr 2023
Response from Caleb on Jul 20, 2023
Dear Catherine,I really wish we knew more about how we so drastically let you down, in order to receive a 2/10 score. It looks like you stayed with us back in April, but we have no other information.Anytime we receive a score of less than "9" or "10", we consider it a failure on our part. I wish we knew more specifically about how we came up so short.Respectfully, Caleb A. CoxDirector of Sales & Marketing
A good place to stay, although the room is not very soundproof.
Guoqing
Stayed 1 night in Jul 2023
Response from Caleb on Jul 5, 2023
Dear Guoqing,We really appreciate you staying with us. Thank you for the perfect score. I'm sorry about the additional noise. This is our very busiest time of year, and we've been selling out nearly every night.We hope to see & serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing