Ratings based on 220 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york, ny

Posted Mar 31, 2015
Very nice hotel. The staff was very friendly. Recommend this hotel to everyone. Couples, families and singles. It's all in the name luxury village
2 out of 5
by A verified travelerfrom S

Nice rooms and pools, far from beach.

Posted Mar 27, 2015
The room and pools were great. Beach a long walk and it was tiny. New construction noise at beach. Only 3 restaurant choices for dinner. Only one good show. Concierge help inconsistent, poor English. We found out more from other guests. Food looked amazing but most dishes were local, Caribbean food we didn't care for. Limited room service poor quality.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando

Beautiful views, relaxing atmosphere.

Posted Mar 24, 2015
Pros: The staff is great, rooms are beautiful, and the kitchen definitely comes in handy!
Cons: The chefs need to be more consistent. Room service is always cold and takes about an hour to arrive. something was wrong w/breakfast everyday.
Location: We only left the resort one day to go to a nearby shopping area. Would only recommend this for souvenirs and liquor bottles.
When we first arrived (we actually had two rooms, but only one reservation was under my name) we didn't think the hotel was going to be very nice. Once we got to our rooms, wow! The views are amazing, the staff was very nice and helpful.. and did I mention the views? We both had rooms on the fifth floor and you can see the pools and in the distance, the beautiful blue waters from the ocean. On our second day, we were already planning a return visit. I wouldn't recommend this hotel to people looking to party all day and night. The resort is definitely more for relaxing and just enjoying quality time. There are some activities throughout the day and nightly shows that last about an hour, but not much else going on. And definitely get the all inclusive! You will regret not getting the all inclusive, trust me. Drinks and food are not cheap. The buffet place was just ok. Nothing to rave about. But the steak house and the Italian restaurant were great, along with the bar and grill near the main pool. Warning about the room service: It always takes about an hour to arrive and the food was only warm one time! We ordered breakfast every morning and it was always cold. Late night snacks were always cold too, except for one day. And there was always something wrong with the order, every day for five days. Nothing crazy, but they would take about another hour to bring up whatever was missing originally.
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Evelyn , Thank you very much for staying at AlSol Luxury Village and for sharing your experience, we sincerely appreciate your preference. I couldn't be happier to read your amazing review about the beautiful views you had, i'm glad you enjoy a relaxing time in our hotel and that the food at the Italian and Steak House restaurants exceeded your expectation with their great food and service. Please accept our sincerely apologies for the distraction with the room service order, we appreciate your feedback and we will take in consideration your comments as this is a good opportunity for us to improve and become better every day. We hope to have the honor to welcome you back soon, please consider AlSol Luxury Village as your second home in Cap Cana. Sincerely, Jennifer Velasquez Assistant/General Management
4 out of 5
Recommended
for Everyone
by A verified traveler

The Alsol Luxury Village Resort is BEAUTIFUL.

Posted Mar 24, 2015
Pros: The room is huge, staff is friendly and helpful.
Cons: More activities, more places to eat and more entertaunment
Location: I enjoyed zip lining and the sunset boat cruise
I had a great experience at Alsol and I would definitely visit again
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Guest, Greetings from AlSol Luxury Village, Thank you very much for taking the time to share your kind words and recommendations. I really appreciate your preference with our AlSol Luxury Village and i am very happy to read you had a great experience. Looking forward to your next visit in your home away from home. Jennifer Velásquez Assistant/General Management
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kansas

Sam trip

Posted Mar 21, 2015
Awesome hotel and food . Staff were always smiling and considerate
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Guest, Greeting from AlSol Luxury Village, it was so nice to read that you had an awesome time in our hotel. We are elated to know that you enjoyed the amazing service from our attentive staff who were thrilled to read you mentioned their great service! and it’s always so great to see them get recognized so thanks for the comments. Thank you for you compliments to our facilities. We are glad you enjoy the food at the restaurants. We would love to welcome you back to Luxury Paradise! Kindest Regards, Jennifer Velasquez Assistant/General Management
5 out of 5
Recommended
for Everyone
by A verified travelerfrom burlington nj

Nice staff overall very helpful

Posted Mar 20, 2015
We arrived there front staff says "welcome home". We were treated well food was inviting. The best so far for me i would go back!
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Collin, I am delighted to hear about your recent experience at our AlSol Luxury Village, as well I would like to thank you for having taken some of your valuable time to write your impressions. Exceeding the expectations of our guests and offer truly exceptional experiences is our main goal. We know that in order to achieve this it is necessary to provide an outstanding service and attitude. Thank you for the great review and for recommending our hotel to future travelers. We look forward to your next visit. Sincerely, Jennifer Velasquez Assistant/General Management
2 out of 5
by A verified traveler

Resort lacks facilities and food quality is fair

Posted Mar 19, 2015
Resort has many ancillary buildings and facilities, but almost none are completed or occupied. Only one small market was open with minimal items available. Rooms were nice but lacked cleanliness...e.g. shower floor was slimy, dishes were not clean (some mold). Meals were incomplete as advertised on menu and quality was sometimes good, but often sub standard.
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Guest, Thank you for taking the time to share your opinion. I sincerely appreciate your preference to our AlSol Luxury Village for the enjoyment of your recent vacation. I'm sorry to hear the hotel didn’t meet all your expectations. However, we appreciate your feedback and we will take in consideration your comments as this is a good opportunity for us to improve and become better every day. I hope you visit again AlSol Luxury Village to have an unforgettable and better stay than the last one. Kind regards Jennifer Velasquez Assistant/General Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Great food. Only negative is the beach

Posted Mar 18, 2015
Exceeded expectations. Not close to much but very good.
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Guest, Thank you for staying at AlSol Luxury Village and for sharing your kind comments. It is wonderful to know your expectations were exceeded. Exceeding the expectations of our guests and offer truly exceptional experiences is our main goal. We know that in order to achieve this it is necessary to provide an outstanding service and attitude. Please consider AlSol Luxury Village as your second home in Cap Cana and we will be anxiously expecting your next visit. Best Regards, Jennifer Velasquez Assistent/General Management
4 out of 5
Recommended
for Couples
by A verified traveler

Friendly Staff and Good accommodations

Posted Mar 17, 2015
Pros: The staff, the accommodations ,the pools
Cons: The food and the beach
Location: This was somewhat far from other clubs and resorts
The staff were extremely helpful and did all they could to make your stay fun. The pools were great but there really wasn't a good beach.
Comment from Hotel Management
Mar 28, 2015 by Jennifer, Hotel Management
Dear Guest, Receive our warmest regards on behalf of AlSol Luxury Village. We couldn’t be happier to read your great review. From our clean and beautiful pools to our friendly and attentive team members, we’re grateful to have provided you with such a memorable stay in every way. We are pleased to know that our staff made sure that you had a wonderful experience in our hotel and that you found our services above your expectations. Our Collaborators work arduously and we just love it when our special guests like you recognize them! Please consider Alsol Luxury Village as your second home. We’ll look forward to have you back soon. Sincerely, Jennifer Velasquez Assistant\General Management
4 out of 5
Recommended
for Everyone
by A verified travelerfrom RF

Bien

Posted Mar 16, 2015
Hôtel bien si vous ne voulez pas de plage, chambre très bien et immense. personnel ok, piscine fraiche car pas mal de vent. travaux proches donc des fois assez bruyant. Repas correct mais prenez le tout compris car rien aux alentours ou hors de prix. Très dommage pas de transfert pour l aéroport et 30€ pour 10 minutes de taxi c est abusé. Déçu sur la fin car il faut rendre la chambre a 12h et pas de solution pour nous en sachant que nous étions avec ma fille de 7 mois et que nous partions a 18h ou la réception réclamait 20€/ heure... Pas commercial.