Aerial view

Reviews of Sports Illustrated Resorts Marina & Villas Cap Cana - All-Inclusive

4.5 out of 5
Sports Illustrated Resorts Marina & Villas Cap Cana - All-Inclusive
Luxury Village Avenue, Cap Cana, Punta Cana, La Altagracia

Reviews

8.4

Very Good

Rating 10 - Excellent. 18 out of 32 reviews" "
Rating 8 - Good. 5 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 4 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing condos, but it is kind of misleading, calling it an all inclusive. It is clearly a condo development that is transitioning into an all inclusive,. There are several restaurants throughout the property, but only the buffet and an outdoor dining area by the pool with a rotating menu are included as food. We did not mind at all though, because we got a great deal on the room and the restaurants we tried were amazing. The buffet was great every morning and we had it once at dinner and it was awesome. STAFF EAS TOP LEVEL!! Front Desk- Neury was extremely helpful every day! Jhoan, Natanael & Edwin were also very professional & courteous Bartenders- Felix & Maria were amazing at pool bar Alfredo & Duracell were both always helpful I am professional. So if you have an open mind, and you get a good rate per night, so you can try a couple of the restaurants, I would highly recommend sports illustrated. I definitely want to come back in a year or two and see how it has progressed. I have a feeling it’s going to be something extremely special in the Cap Cana area !!!
Stayed 5 nights in Mar 2024

8/10 Good

Aaron

Duracell was great. Thank you!
Stayed 7 nights in Mar 2024
Response from Amanda Guevara (Guest Experience) on Mar 18, 2024
Dear Aaron,It has been a pleasure to be your host during your trip to Cap Cana. We are honored to receive your comments and know that you especially enjoyed our entertainment! We hope you visit us again soon! Cordially,

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and entertaining. Great job Sopita! Performances were great and we got to dance a bit. Pool cook was the best!!! Fresh chicken and veggies! We had a great time!
Stayed 2 nights in Mar 2024
Response from Amanda Guevara (Guest Experience) on Mar 11, 2024
Dear Silvia, Thank you once more for choosing our resort during your stay in the Dominican Republic, our team is very grateful for your stay and for taking the time to leave us your lovely comments so that we know that we were able to offer you a wonderful stay, especially the activities and restaurants. We hope to welcome you again soon!Cordially,

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudo to front desk staff . Very helpfull. Especially Ismael. Friendly bartenders and waiters too
Stayed 3 nights in Mar 2024
Response from Amanda Guevara (Guest Experience) on Mar 9, 2024
Dear Timothy, Thank you for making us your choice of hotel in Cap Cana! As well as taking the time to leave us such lovely comments about your stay, we are pleased to know that the dedicated service of our front desk, and wait staff made your time with us an unforgettable one. We hope to welcome you again soon!Cordially,

10/10 Excellent

Sherrod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about the property Jhoan took great care of us the food was good the only downside is after 11 pm there’s no entertainment or foood everything is done
Stayed 4 nights in Feb 2024
Response from Amanda Guevara (Guest Experience) on Feb 20, 2024
Dear Ms. Sherrod, We thank you once again for choosing our hotel during your stay in our destination and for taking the time to leave us your comments about your stay, our team is glad you enjoyed yourself, especially due to, the kindness of our staff, the variety and the quality of our restaurants. We are dedicated to the relaxation of our guests and we are pleased you enjoyed your stay. We hope you visit us again soon!Cordially,

10/10 Excellent

Lesley

Liked: Staff & service
Stayed 5 nights in Jan 2024
Response from Amanda Guevara, Guest Experience Manager on Mar 20, 2024
Dear Lesley, Thank you for choosing Sports Illustrated Resorts and for taking the time to leave us such an excellent rating. We are pleased to know that the dedicated service that our team is so dedicated to provide, ensured that you enjoyed your stay with us. We await your return. Cordially,

10/10 Excellent

rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t listen to other reviews, people sometimes think they kings in another country. This is great hotel and the people who work there are excellent, special thx to Ismael who treated us extremely good. The food is good and your staying in the most seguro place in Punta cana which is cap Cana. I event lost my wallet there and they secure it. I’ll give 20 stars if I could. Gracias a todos.
Response from Amanda Guevara (Guest Experience) on Feb 1, 2024
Dear Rafael, On behalf of the Sports Illustrated Cap Cana staff it has been a pleasure to serve you and we thank you for taking the time to leave your comments here, we will be sure to share your kind words with Ismael. Please know that we are your home in Cap Cana and we await your return.Cordially

8/10 Good

Isaida, Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Amanda Guevara (Guest Experience) on Mar 20, 2024
Dear Isaida, Thank you for choosing our resort during your time in Cap Cana. and for leaving us your rating, our team is delighted that you enjoyed your stay with us, and it was a pleasure to serve you. .We look forward to your return!

6/10 Okay

Shane

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Amanda Guevara (Guest Experience) on Mar 20, 2024
Dear Mr. Shane, Thank you for choosing Sports Illustrated Marina and Villas Cap Cana as your host in Punta Cana during your trip in January, although we are disappointed that it seems you did not enjoy your stay considering your rating, we wish we had more details as to why, since at your departure you informed us that everything was excellent. We look forward to having another opportunity to exceed your expectations. Cordially, Amanda GuevaraGuest Experience

10/10 Excellent

Greicy Carolina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice experience. The personnel was great and attentive. Also, the room was very spacious.
Stayed 1 night in Jan 2024
Response from Amanda Guevara, Guest Experience on Jan 11, 2024
Dear Greicy Carolina,Thank you for choosing our hotel during your time in our destination of Punta Cana. We are grateful for your comments and knowing that you enjoyed your stay, especially the service of our staff, and the comfortableness of our suites. We look forward to your next stay with us!Cordially,

10/10 Excellent

Onna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and the rooms are really nice. The view was unbelievable.
Stayed 1 night in Jan 2024
Response from Amanda Guevara, Guest Experience on Jan 11, 2024
Dear Onna, Thank you for taking the time to leave us your comments, we are happy that you enjoyed your stay and we hope to welcome you back soon!Cordially,

6/10 Okay

Joanna, Park Ridge

Traveled with group, Traveled with family
The place is very unique, creative but I didn’t like the fact that the beach is 10 minutes ride from the hotel. I don’t think you get that information from the website. It is very inconvenient. The service at the beach is VERY slow.
Stayed 7 nights in Dec 2023
Response from Amanda Guevara, Guest Experience on Dec 31, 2023
Dear Joanna, Thank you for choosing our hotel during your time in Punta Cana and taking a moment to leave us your comments. We are glad you enjoyed your stay and we are going to make the necessary improvements in our beach club service. We hope you visit us again soon!Cordially,

10/10 Excellent

alina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó! La comida estaba deliciosa, el servicio al cliente es bueno, siempre están atentos a tus necesidades. Repetiría este hotel 10/10😍✨
Stayed 1 night in Dec 2023
Response from Amanda Guevara, Guest Experience on Dec 14, 2023
Estimada Alina, Gracias por tomarse el tiempo de escribir y compartir su experiencia reciente en Sports Illustrated Resorts.Gracias por publicar una nota tan excelente sobre su reciente estadía. Compartiremos sus maravillosos comentarios con el equipo, ya que estamos seguros de que estarán felices de leer notas tan destacadasEsperamos su regreso!Saludos Cordiales,

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 4 nights in Oct 2023
Response from Amanda Guevara, Guest Experience on Oct 28, 2023
Dear Tamara, Thank you for your visit and the time taken to leave us your comments we are happy to know you enjoyed a pleasant stay with us and we await your retun!Cordially,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit this hidden gem
Beautiful resort with wonderful staff
Stayed 1 night in Sep 2023
Response from Amanda Guevara, Guest Experience on Sep 11, 2023
Dear ms. Linda, Thank you for choosing our resort during your time in Punta Cana, and for leaving such lovely comments, we are happy you enjoyed your stay and it was a pleasure to serve you. We await your return!Cordially,

4/10 Poor

Glenn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is “dated”. Dirt build up in between the baseboard and floor. To require guest to pay an all inclusive charge at this stage of the renovation of the property. The property has a lot of potential. I can see this being a place to be in two to three years. The website representation is Misleading.
Stayed 3 nights in Sep 2023
Response from Amanda Guevara, Guest Experience on Sep 9, 2023
Dear Mr. Glenn, Thank you for your stay and your comments are very important to us, we are sorry for any inconveniences, but we hope you can give us another opportunity in the future. Sincerely,

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service
Most staff very nice. Service at times is lacking.
Stayed 1 night in Aug 2023
Response from Amanda Guevara, Guest Experience Manager on Aug 9, 2023
Dear Martin, Thank you for choosing our hotel during your time in Punta Cana, it was a pleasure to serve you and we are elated to receive your comments and know you enjoyed your stay, however we will definitely be looking over any service points we can improve. We hope you will visit us again soon!Cordially,

6/10 Okay

Chantal

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Amanda Guevara, Guest Experience on Aug 7, 2023
Dear Chantal, Thank you for you for choosing our resort for your stay in Punta Cana. We apologize if there was any inconvenience and we would like to know more. We hope you visit us again soon!Cordially,

4/10 Poor

MArcial

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location room very comfy service terrible cooking staff very short handed lobby unprofessional pool staff very inefficient snack bar unprofessional bar staff not even knowledgeable I would recommend it not even trying bell service so unprofessional I wish everyone read this review before they make a reservation on this premises my vacation was ruined with decision I made
Response from Amanda Guevara (Guest Experience) on May 31, 2023
mr. marcial, we are deeply apologetic for any inconveniences had during your stay with us and we would like to know more in case we could correct these imperfections, please contact us. Cordially,

4/10 Poor

Zydnia

Traveled with partner
Disliked: Cleanliness, amenities
Lo voy a decir de forma corta: “No vuelvo”! Las facilidades del hotel existen pero no se usan a su máximo provecho. Las amenidades son un desastre. Y la transportación para llegar tanto para poder salir ha sido la peor experiencia que hemos tenido nunca. La joven(Aracelys)que nos atendió el primer día, nos indicó que para la el día de salida estuviéramos a las 7:00 AM listos para irnos ya que nuestro avión salía a las 9:30AM y que el transporte estaría a esa hora. Nos presentamos a las 6:45 y, pasadas las 7:00 nada sucedía. Al preguntar a un joven que estaba en el counter y, luego de muchas preguntas al fin pudo decirnos que nuestra transporte era para las 9:30!!! Y, él sin ninguna preocupación por resolver la situación. Sólo repetía lo mismo! Allí estaba otra pareja que también tenían el mismo problema y su avión hacía escala y ya habían pagado el transporte pero, según el joven(creo que se llama Oscar) le decía que tenían que pagar por el mismo aún cuando ya habían pagado!! Un verdadero desastre. El nos decía “es que ustedes son de Ambassador”???? Primera vez que escuché que “nosotros éramos de Ambassador”? Qué importa si soy de este u otro plan, todos somos clientes del Sports Illustrated y lo demás son cuestiones ADMINISTRATIVAS INTERNAS que deben ser transparentes para nosotros. Y fuera de esto, cuando llegamos el baño estaba sucio. Las amenidades son casi inexistentes. Tiene potencial pero realmente ni me interesa si resolverán o no las situaciones antes mencionadas.
Stayed 4 nights in May 2023
Response from Amanda Guevara, Guest Experience Manager on May 16, 2023
Estimada Sra. Zydnia, Departe de la Gerencia de Sports Illustrated Marina & Villas Cap Cana, nos disculpamos por la situación de su transporte, lo cual no debió haber pasado, igualmente se está tomando medidas para que no vuelva a suceder. Nuevamente nos disculpamos y esperamos que nos pueda dar otra oportunidad de ofrecerle una estadía inolvidable.Cordialmente,

6/10 Okay

saini

Traveled with family and small children
Disliked: Staff & service
My 4th and last visit, its needs alot of maintenance and better staff.
Response from Amanda Guevara, Guest Experience on Jan 5, 2023
Dear Mrs. Saini, We are saddened that you had inconveniences during your stay, we wish we had more details of these inconveniences and we hope you can give us another opportunity as we have changed our brand and we have daily updates to our services and property. Once again we apologize. Cordially,

4/10 Poor

Fabienne de

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Chambre très confortable, même si nous a été impossibles de régler l'air conditionné. Restauration lamentable , port CanaZombie
Stayed 1 night in Mar 2024
Response from Chantal De La Rosa - Community Manager on Mar 27, 2024
Chère Fabienne,Merci d'avoir pris le temps de partager votre retour avec nous. Nous sommes ravis d'apprendre que vous avez trouvé votre chambre très confortable, même si nous nous excusons sincèrement pour tout inconvénient que vous avez rencontrée avec la climatisation. Notre équipe est toujours disponible pour vous aider en cas de problème technique pendant votre séjour afin que vous puissiez profiter d'un séjour confortable. Nous vous remercions d'avoir porté ces questions à notre attention et pouvons confirmer que les mesures ont été prises afin de résoudre le problème.Concernant la dernière partie "Restauration lamentable , port CanaZombie", il n'était pas très clair à quelle restauration vous faisiez référence, cependant, nous sommes ouverts à vos commentaires afin de continuer à améliorer l'expérience de nos clients.Nous espérons avoir l'occasion de vous accueillir à nouveau pour une expérience plus agréable à l'avenir.Cordialement,Chantal De La Rosa - Gestionnaire de communauté

10/10 Excellent

rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place
Stayed 2 nights in Jan 2024
Response from Amanda Guevara, Guest Experience on Feb 16, 2024
Estimado Sr. Rafael,Agradecemos su visita y el momento tomado para dejarnos sus comentarios. Fue un verdadero placer para nuestro staff servirle y esperamos su regreso!Saludos Cordiales,

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
I love the place! The Service is over the top
Stayed 1 night in Jan 2024
Response from Amanda Guevara, Guest Experience on Jan 11, 2024
Dear Carolina,Thank you for choosing Sports Illustrated Resorts and for taking the time to leave us your comments, we are pleased to know our team provided you with the dedicated level of service we are known for.We look forward to your return!Cordially,

10/10 Excellent

ABRAHAM, Guaynabo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 3 nights in Jan 2024
Response from Amanda Guevara, Guest Experience on Jan 11, 2024
Dear Abraham,It was a pleasure to welcome you and we are glad to recieve your comments and know you enjoyed your stay!We await your return!Cordially,

10/10 Excellent

Jenfry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia en el hotel fue excepcional. Desde el momento en que ingresé, el personal fue amable y profesional, brindando un servicio impecable. Las instalaciones eran modernas y limpias, y la habitación era muy cómoda, espaciosa y bien equipada. El restaurante del hotel ofrecía una deliciosa variedad de platos, y el desayuno buffet era abundante. La ubicación frente a la marina Cap cana ofrece una vista sin igual. En resumen, mi experiencia fue positiva y definitivamente recomendaría este hotel a otros viajeros.
Stayed 1 night in Dec 2023
Response from Amanda Guevara, Guest Experience on Dec 14, 2023
Estimado Sr. Jenfry, Agradecemos que hayas escogido nuestro hotel para su estadía en nuestro destino, igualmente que hayas tomado el tiempo de dejarnos sus comentarios para dejarnos saber que su tiempo fue placentero. Esperamos su regreso!Saludos Cordiales,

8/10 Good

Starling

Muy buenl todo
Stayed 2 nights in Jun 2023
Response from Amanda Guevara (Guest Experience) on Jun 21, 2023
Estimado Sr. Starling, Agradecemos su visita y el momento tomado para dejarnos saber que su tiempo con nosotros fue memorable! Esperamos su regreso!

10/10 Excellent

Starling

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Todo lo maximo
Stayed 2 nights in Jun 2023
Response from Amanda Guevara, Guest Experience on Jun 12, 2023
Sr. Starling, Gracias por su visita y comentarios! Esperamos su regreso!Saludos Cordiales,

10/10 Excellent

Yamil, Cabo Rojo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le hace falta más actividad como un buen anfiteatro y que den shows artísticos para que sea más alegre el hotel.
Stayed 4 nights in May 2023
Response from Amanda Guevara, Guest Experience on Jun 5, 2023
Estimado Sr. Yamil, Agradecemos su visita y comentarios. Nuestro hotel ya cuenta con un anfiteatro, pero agradecemos mucho su opinión. Esperamos que nos vuelvas a visitar muy pronto.Saludos Cordiales,

8/10 Good

felipe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estupendas vacaciones
En general es un buen hotel, el staff siempre estuvo dispuesto con muy buena actitud para solucionar cualquier inquietud e imprevisto que se hubiera presentado.Bonitas instalaciones, variada comida, la playa cerca al hotel es muy agradable y la visitan por lo general personas exclusivas de la zona . Prestarle más atención al Wi-Fi dentro del hotel ya que es deficiente .
Stayed 8 nights in Jan 2023
Response from Amanda Guevara (Guest Experience) on Jan 14, 2023
Estimado Sr. Felipe, Agradecemos su visita y comentarios, fue un placer atenderle! esperamos su regreso. Saludos Cordiales,