Ratings based on 303 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Nice all inclusive resort in Cap Cana

Posted Jul 2, 2015
Pros: The staff was very friendly and the pool was fantastic.
Cons: Housekeeping was not good.
Location: This resort is on the marina. The village and marina have wonderful views and look very nice.
This was our first trip to D.R. and made a last minute decision to stay at the Alsol Luxury Village with a two room suite. The resort was very nice, great views of the grounds and marina, the pool was fantastic and the staff was very nice and friendly. Special mention goes out to the following persons at the hotel. Tomas the Chef was very nice and always came by and spoke to us and our two daughters (18 and 23). Cairo was one of our servers in the restaurant and entertained us with his bird sound. We ate a couple times as the sister property where we met Santos who was our favorite server - he was very nice, personable and he made us feel special. Francisco was another server that did a very good job. We took (and we recommend) the bike tour at the hotel. Super Sonic was our guide on the bike tour as well as one of the guys at the pool. He was very polite, friendly and nice and took it easy on me at the poolside ping pong table. Raphael always greeted us with a smile and made sure we were taken care of. Last but not least, Eskarlen worked the concierge desk and was most helpful and friendly. We used her a lot and she really went out of her way to help us. All in all, this was a very nice resort with good food, very friendly and helpful staff, and a wonderful pool. The only thing they could and need to improve on is the quality and reliability of the house keeping. We had to call a few times to get our room cleaned, as well as get towels that we not left.
5 out of 5
Recommended
for Couples
by A verified traveler

NICE HOTEL GREAT STAFF

Posted Jun 29, 2015
Pros: THE STAFF
Cons: EVENING ACTIVITIES
VERY FEW ACTIVITIES AT NIGHT THE ONLY ONE WAS THE LOBBY BAR BUT IS VERY SMALL
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Home in Paradise

Posted Jun 16, 2015
The resort appears to be fairly new. The pictures of the resort are accurate. The resort is quietly positioned on the island. It may have been 10% occupied. The food options are of value. The breakfast was a quality buffet, lunch was served at the pool or beach restaurant, and dinner was served at rotating restaurants nightly. The daily activities were interesting and didn't become too time consume ring. Plenty of time was left to relax. The staff were very genuine. They offered more then the cookie cutter customer service. They were very interested in American culture and English. They also shared their culture too. The only issue is to make sure you get a newly constructed/remodeled room due to air quality.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Excellent value for the price!!!

Posted Jun 15, 2015
This hotel is an excellent value for the price. If your looking for a quite place to get away this is your spot. The staff are extremely friendly and the grounds are very nice. The beach is man made and rather small, however, one can visit the other hotels in the Alsol Properties List if you need more of a natural beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Fantastic hotel suite and so beautiful.

Posted May 21, 2015
Pros: The hotel is very clean and beautiful and the room was so nice and comfortable. The service staff are so friendly and helpful.
Cons: If possible to make a nice path along the ocean area so that one could walk up north towards Punta Cana and the other Hotel locations.
Location: The entire hotel area is so beautiful, clean and lots of place on the grounds to go for a walk or jogging. Punta Cana village is very close by.
Easy to find but should you have difficulty finding the hotel, there are many friendly people to ask for the direction. The check-in was done is such great professionalism. The front desk attendance spoke 6 different languages which made it so simple for me...Then we were brought to our suite which was so beautiful. The entire hotel area (which I took a walk all around) is so, so, so, nice. The food and service were excellent and all the staff are so friendly and attentive. So sad that I didn't have more time to stay but I will certainly return. I give this place a 10 out of 10.
Comment from Hotel Management
Jun 2, 2015 by Jennifer, Hotel Management
Dear Jocely, Thank you so much for staying with us and making AlSol Luxury Village your home for your recent vacation. I'm glad to hear we contributed to give you good memories. It is very nice to read that you loved your room and that you have experienced an awesome vacation in our property thanks to the services and the personal attention provided by our coworkers. We will be anxiously expecting your next visit to. Best Regards, Jennifer Velasquez Assistant/GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington D.C.

Could use some TLC

Posted May 18, 2015
Overall...the property is beautiful and the really attempted to provide a 4-star experience, however, I'd honestly have to rate it a 3.5. The housekeeping staff could give a much more thorough cleaning and the living room furniture in room 2013 definitely needs to be replaced.
Comment from Hotel Management
May 20, 2015 by Jennifer, Hotel Management
Dear Tonia, Thank you very much for choosing AlSol Luxury Village as host to your previous holidays. I'm glad you found our property beautiful and i really appreciate your comments and recommendations. I will take in consideration your comments so we can make our hotel more enjoyable for our guest. Hoping you visit us again to truly impress you and get that 5-star review from you. All the Bests, Jennifer Velasquez Assistant Manager
Comment from Hotel Management
May 20, 2015 by Jennifer, Hotel Management
Dear Tonia, Thank you very much for choosing AlSol Luxury Village as host to your previous holidays. I'm glad you found our property beautiful and i really appreciate your comments and recommendations. I will take in consideration your comments so we can make our hotel more enjoyable for our guest. Hoping you visit us again to truly impress you and get that 5-star review from you. All the Bests, Jennifer Velasquez Assistant Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Charlotte, NC

Decent all inclusive experience. Good, not best.

Posted May 14, 2015
Pros: Pool, some staff, good excursions, decent buffet options, decent restaurants, okay gym.
Cons: Beach restaurant should be screened in, flies were terrible. Poolside grill needs a food overhaul, it was the worst. Signing for everything was bad.
Location: Hotel excursions mainly run out of the Scape Park, with everything being upcharged - a $40 excursion costs $59 through Alsol. Not much beach.
We did this wrong by staying at the #1 rated resort on Bavaro beach last year, and then bumping down to the Alsol Luxury Village the same stretch this year. The two don't really compare. Alsol is a nice little village, it's right on the waterfront, but you are walking around a pier area more than a beach. There is daytime construction on the Tiara project, meaning only a small swath of beach is available, and was being cleaned/raked two of the three times we visited. The food is problematic at times, the signing for everything is weird, and the area seemed oddly unoccupied (we visited 5/5-5/13, when the resort was 20-25% full). Still we had a good experience and might go back, but only after visiting other resorts in the top 10 of Punta Cana first. Good: Our room had a back door letting us walk right out to the pool - so awesome. The pool was fantastic, large enough, never crowded, drink service (even food service!). Very relaxing, good staff Bad: Very quiet during our visit - it was like a ghost town. Not terrible, just odd. Poolside grill food was the worst. Chicken burger was not chicken. Chicken avocado had no avocado. Everything seemed just OK. Beach lunch spot was better overall, but flies were terrible. Needs to be screened in badly. Lunch and dinners are sit down and order, which takes time. You need to sign for all meals - they ask your room # when you come in, then again when you order, then again when you sign. Needless, repetitive, waste of time.
Comment from Hotel Management
May 20, 2015 by Jennifer, Hotel Management
Dear Guest, Thank you very much for choosing AlSol Luxury Village as host to your previous holidays. I appreciate your candid comments and hope hope in general you had a pleasant stay. We pay close attention to our client’s comments because your satisfaction is important to us. We will take in consideration your comments so we can make our hotel more enjoyable for our guest. If you would be so kind to let us know when planning your next visit to AlSol Luxury Village we will be sure to look after the details mentioned. I'm looking to see you in the near future to create more memorable experience. Best Regards, Jennifer Velasquez Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quiet, no beach though

Posted May 10, 2015
Felt like we were the only ones there it was great, really nice pools, had a volleyball net, no swim up bar at this resort or hot tub which would have been nice, also nowhere near the beach, we thought it was literally ON the beach, but all inclusive allowed us to visit other properties and still be considered an all inclusive guest, which were on the beach and had hot tubs and swim up bars. Staff was really nice and they upgraded us for our honeymoon.
Comment from Hotel Management
May 14, 2015 by Jennifer, Hotel Management
Dear Guest, Receive our warmest regards from AlSol Luxury Village, We were truly honored with your visit. I would like to thank you for sharing your valuable experience. I am delighted to read how much you appreciated the location, the room and, specially the great service our team members and you have been enjoying at our other properties. We pay close attention to our client’s comments because your satisfaction is important to us. We will take in consideration your comments so we can make our hotel more enjoyable for our guest. Sincerely, Jennifer Velasquez Assistant/General Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Excellent for Families

Posted May 5, 2015
Excellent option for families with more than 1 child. Great food, great facilities.
Comment from Hotel Management
May 6, 2015 by Jennifer, Hotel Management
Dear Luis M, Thank you for the five-star feedback on your getaway to AlSol Luxury Village in Cap Cana. It is wonderful to know your expectations were exceeded because of the excellent service from associates, and the both comfortable and spacious villa. We look forward to welcoming you and your family back in the near future to create more memorable luxury experiences! Best, Jennifer Velasquez Assistant / General Management
4 out of 5
Recommended
for Families
by A verified traveler from Indian Rocks Beach Florida

I never right a review but this place deserved it!

Posted May 5, 2015
Pros: Everything, the service was outstanding. The staff all remember you from the day before. They actually care about their guests.
Cons: There is not much nightlife, the resort is still in the process of being built but construction was not a problem. Maybe some more water sports!
Location: There is little to do near by, the resort is secluded which we love. It is gated and lots of security.
The staff are the friendliest, most helpful. We travel a lot and I can't say enough great things about this resort. The food was pretty good and they have three restaurants to eat from on the All Inclusive. Its a quit resort, not much to do but relax poolside. The beach is small but not bad. The rooms are amazing, We have a one bedroom suite. We took our 4 month old. It was perfect for families. 4 pools very well laid out.
Comment from Hotel Management
May 6, 2015 by Jennifer , Hotel Management
Dear Shelly, Thank you for leaving such a great comment about your stay at AlSol Luxury Village. I am delighted to read how much you appreciated the location, the room and, specially the service provided by our team members and you have been enjoying a great time around our beautiful shape pools. I'll look forward to welcome you soon. Sincerely, Jennifer Velasquez Assistant/General Management