Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kansas

Sam trip

Posted Mar 21, 2015
Awesome hotel and food . Staff were always smiling and considerate
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Guest, Greeting from AlSol Luxury Village, it was so nice to read that you had an awesome time in our hotel. We are elated to know that you enjoyed the amazing service from our attentive staff who were thrilled to read you mentioned their great service! and it’s always so great to see them get recognized so thanks for the comments. Thank you for you compliments to our facilities. We are glad you enjoy the food at the restaurants. We would love to welcome you back to Luxury Paradise! Kindest Regards, Jennifer Velasquez Assistant/General Management
5 out of 5
Recommended
for Everyone
by A verified travelerfrom burlington nj

Nice staff overall very helpful

Posted Mar 20, 2015
We arrived there front staff says "welcome home". We were treated well food was inviting. The best so far for me i would go back!
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Collin, I am delighted to hear about your recent experience at our AlSol Luxury Village, as well I would like to thank you for having taken some of your valuable time to write your impressions. Exceeding the expectations of our guests and offer truly exceptional experiences is our main goal. We know that in order to achieve this it is necessary to provide an outstanding service and attitude. Thank you for the great review and for recommending our hotel to future travelers. We look forward to your next visit. Sincerely, Jennifer Velasquez Assistant/General Management
2 out of 5
by A verified traveler

Resort lacks facilities and food quality is fair

Posted Mar 19, 2015
Resort has many ancillary buildings and facilities, but almost none are completed or occupied. Only one small market was open with minimal items available. Rooms were nice but lacked cleanliness...e.g. shower floor was slimy, dishes were not clean (some mold). Meals were incomplete as advertised on menu and quality was sometimes good, but often sub standard.
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Guest, Thank you for taking the time to share your opinion. I sincerely appreciate your preference to our AlSol Luxury Village for the enjoyment of your recent vacation. I'm sorry to hear the hotel didn’t meet all your expectations. However, we appreciate your feedback and we will take in consideration your comments as this is a good opportunity for us to improve and become better every day. I hope you visit again AlSol Luxury Village to have an unforgettable and better stay than the last one. Kind regards Jennifer Velasquez Assistant/General Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Great food. Only negative is the beach

Posted Mar 18, 2015
Exceeded expectations. Not close to much but very good.
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Guest, Thank you for staying at AlSol Luxury Village and for sharing your kind comments. It is wonderful to know your expectations were exceeded. Exceeding the expectations of our guests and offer truly exceptional experiences is our main goal. We know that in order to achieve this it is necessary to provide an outstanding service and attitude. Please consider AlSol Luxury Village as your second home in Cap Cana and we will be anxiously expecting your next visit. Best Regards, Jennifer Velasquez Assistent/General Management
4 out of 5
Recommended
for Couples
by A verified traveler

Friendly Staff and Good accommodations

Posted Mar 17, 2015
Pros: The staff, the accommodations ,the pools
Cons: The food and the beach
Location: This was somewhat far from other clubs and resorts
The staff were extremely helpful and did all they could to make your stay fun. The pools were great but there really wasn't a good beach.
Comment from Hotel Management
Mar 28, 2015 by Jennifer, Hotel Management
Dear Guest, Receive our warmest regards on behalf of AlSol Luxury Village. We couldn’t be happier to read your great review. From our clean and beautiful pools to our friendly and attentive team members, we’re grateful to have provided you with such a memorable stay in every way. We are pleased to know that our staff made sure that you had a wonderful experience in our hotel and that you found our services above your expectations. Our Collaborators work arduously and we just love it when our special guests like you recognize them! Please consider Alsol Luxury Village as your second home. We’ll look forward to have you back soon. Sincerely, Jennifer Velasquez Assistant\General Management
4 out of 5
Recommended
for Everyone
by A verified travelerfrom RF

Bien

Posted Mar 16, 2015
Hôtel bien si vous ne voulez pas de plage, chambre très bien et immense. personnel ok, piscine fraiche car pas mal de vent. travaux proches donc des fois assez bruyant. Repas correct mais prenez le tout compris car rien aux alentours ou hors de prix. Très dommage pas de transfert pour l aéroport et 30€ pour 10 minutes de taxi c est abusé. Déçu sur la fin car il faut rendre la chambre a 12h et pas de solution pour nous en sachant que nous étions avec ma fille de 7 mois et que nous partions a 18h ou la réception réclamait 20€/ heure... Pas commercial.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice location

Posted Mar 13, 2015
I really enjoyed myself. The staff was very nice and helpful. The rooms are beautiful. Can't wait to go back .
Comment from Hotel Management
Mar 28, 2015 by Jennifer, Hotel Management
Dear Guest, Warmest regards from Punta Cana, We sincerely appreciate your preference to our AlSol Luxury Village for the enjoyment of your recent vacation. I am delighted to read how much you appreciated the location, we are conveniently 10 minutes away from the beautiful International Punta Cana Airport, the room and especially the excellent service at the hotel. Please consider Alsol Luxury Village as your second home and we will be anxiously expecting your next visit, here in “Your home away from home” AlSol Luxury Village. Kindest Regards, Jennifer Velasquez General Management
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Quiet but friendly

Posted Mar 12, 2015
Although the grounds are exquisite, it really was the friendliness and helpful attitude of the staff at the restaurants and the pool areas that helped make this vacation one of the best. In particular the entertainment crew were superb and easily facilitated friendships among the guests who came from all over. The pools, like the rooms, were well appointed and always clean. The food was good and the beach, despite its limited size, was beautiful. We recommend also visiting the sister resorts the Sanctuary and Del Mer.
Comment from Hotel Management
Apr 9, 2015 by Jennifer, Hotel Management
Dear guest, Thank you very much for choosing AlSol Luxury Village as host to your previous holidays. I feel pleased to know how much you enjoyed our Resort and room facilities, as well as how we manage to exceed your expectations by providing you an outstanding service and by being very attentive and accomplish your every needs. I look forward to welcoming you in the near future in another AlSol Luxury Village experience. Best Regards Jennifer Velasquez Assistant\General Management
3 out of 5
by A verified travelerfrom NY

OK , pool and restaurants are great

Posted Mar 9, 2015
Pros: Staff very friendly, breakfast buffet was great
Cons: Cleaning process , as mentioned the fabric of the furniture had certain particular smell as well as the decorative pillows in bed
The staff is very friendly the food at the restaurant and other small restaurants in the village was very good. Room in general seemed clean but there was a smell after they cleaned the next day like it had been with a dirty mop or something, but the furniture - specially the sofas and comforters had that "humid smell". Also the advertisement at Expedia said that the rooms had wi-fi but when we got to the hotel they said it was only in the lobby unless you paid extra for the access.
Comment from Hotel Management
Apr 9, 2015 by Jennifer, Hotel Management
Dear Guest, Greetings from AlSol Luxury Village, I would like to thank you for selecting AlSol Luxury Village for your holidays, as well for taking the time to share your impressions on Expedia. Our Team is so glad to know that you really enjoyed our service and installations during your stay. Please accept our sincerely apologies for some distractions that you have had during your stay. We do hope you visit us again; we will be very pleased to have another opportunity to serve you and show you our improvements so you can have a better and unforgettable experience. Best Regards, Jennifer Velasquez Assistant\General Management
4 out of 5
Recommended
for Couples
by A verified travelerfrom Miami

Very nice hotel

Posted Mar 7, 2015
Pros: Facilities, room
Cons: Food options
Location: Rent a car. Everything is far
Good stay in an upgraded room/apartment. Nice view to the Marina. For relaxation, would recommend to anyone!
Comment from Hotel Management
Mar 10, 2015 by Jennifer, Hotel Management
Dear Ray, Thank you for your review of your recent visit to AlSol Luxury Village, We're delighted to see that you enjoyed your stay with us. Your kind comments about the very nice view is truly appreciated. Thank you once again. We appreciate your loyalty to our Brand, and hope to welcome you back to the AlSol Luxury Village in the near future! Sincerely, Jennifer Velasquez Assistant/General Management,