Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

I will stay again.

Posted Apr 18, 2015
This hotel was amazing, the staff was friendly and made sure we had everything we needed. The entertainment was great as well. I will definitely stay here again
3 out of 5
by A verified travelerfrom NJ

Unfortunately did not work for us, moved out

Posted Apr 15, 2015
Pros: very quite, so if you are looking for VERY quite vacation. this is perfect
There is no free internet, you have to pay 12 dollars/ day The food is very boring and portions are so small, you will try to find food on your plate Staff not really trained and sometimes it felt like they were hired 5 minutes ago and not really knowing what they are doing (especially at the restaurant at the pool)
Comment from Hotel Management
Apr 18, 2015 by Jennifer, Hotel Management
Dear Guest, would like to thank you for selecting AlSol Luxury Village for your holidays, as well for taking the time to share your impressions on Expedia. We are sorry to rear our hotel did not meet all your expectation. Please accept our sincerely apologies for some distractions that you have had during your stay. We do hope you visit us again; we will be very pleased to have another opportunity to serve you at AlSol Luxury Village. Kind Regards, Jennifer Velasquez Assistant\General Management
5 out of 5
Recommended
for Everyone
by A verified traveler

AMAZING LUXURY VILLAGE

Posted Apr 10, 2015
Not a typical resort- it's an entire village! ABSOLUTELY BEAUTIFUL! Clean, spacious, gorgeous condos, beautiful pools, friendly staff- especially Randy and Santo! The property is huge and stunning.
Comment from Hotel Management
Apr 13, 2015 by Jennifer, Hotel Management
Dear Guest, Thank you for your review of your recent visit to AlSol Luxury Village, It is very nice to read you found our hotel spotless and stunning, I am very happy that you enjoyed of the beauty and comfort of the suite you had. Its great feedback. Thank you for you compliments to our facilities and the attentions provided Randy and Santo. We certainly know that our great team plays a key role on the satisfaction of our guests. Our Collaborators work arduously and we just love it when they get recognize! I hope to welcome you once again in another amazing and luxurious getaway at AlSol Luxury Village Kindest Regards, Jennifer Velasquez Assistant General Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
The hotel staff was very friendly. The hotel facilities were very clean. The rooms were spacious.
Comment from Hotel Management
Apr 13, 2015 by Jennifer Velasquez, Hotel Management
Dear Guest, Thank you very much for choosing AlSol Luxury Village as host to your holidays. Thank you very much for highlighting our Resort facilities and room as well as how our staff exceed your expectations by being very attentive towards your needs providing you and excellent service. I look forward to welcoming you in the near future and create a memorable AlSol Luxury experience. Best Regards Jennifer Velasquez Assistant\General Management
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh, PA

Everyone was exceptionally nice!

Posted Apr 4, 2015
Pros: The friendly staff who paid attention to every detail.
Cons: Information about the "night entertainment" and where your room is located.
Location: Scape Park
WOW!!! What a great place to stay. Everyone was exceptionally nice and very accommodating. We had a wonderful time. We did, however, have a room right off the "entertainment" area, which went sometimes late into the night. Next time we will request a room elsewhere. The food was spectacular! Can't wait to go back.
3 out of 5
by A verified traveler

Hotel not finished

Posted Apr 2, 2015
Pros: The room.
Cons: View from the room. When leaving the hotel, the bell boy recieved a payment from the taxi driver; the taxi driver then tried to overcharge
Room was very comfortable, clean and spacious. Facilities were good. Hotel was not really finished, the room had a view over a building site / gravel pit.
Comment from Hotel Management
Apr 8, 2015 by Jennifer, Hotel Management
Dear Guest, Thank you very much for choosing AlSol Luxury Village as host to your previous holidays. Thank you very much for highlighting our Resort facilities and room as well as the variety of food and beverages we carefully choose for you to delight.. Needless to say I am sorry that the room view was not the one you expected to be. If you would be so kind as to let us know when planning your next visit to Cap Cana, we’d be delighted to provide a different room from that which you experienced earlier this month. Looking forward to hear from you soon, Jennifer Velasquez Assistant\General Management
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york, ny

Posted Mar 31, 2015
Very nice hotel. The staff was very friendly. Recommend this hotel to everyone. Couples, families and singles. It's all in the name luxury village
Comment from Hotel Management
Apr 1, 2015 by Jennifer, Hotel Management
Dear James, Greetings From Cap Cana, Thank you very much for taking the time to share your kind words and recommendations. We appreciate you choosing Alsol Luxury Village. Please consider Alsol Luxury Village as your second home in Cap Cana and we will be anxiously expecting your next visit. Sincerely, Jennifer Velasquez Assistant\General Management
2 out of 5
by A verified travelerfrom S

Nice rooms and pools, far from beach.

Posted Mar 27, 2015
The room and pools were great. Beach a long walk and it was tiny. New construction noise at beach. Only 3 restaurant choices for dinner. Only one good show. Concierge help inconsistent, poor English. We found out more from other guests. Food looked amazing but most dishes were local, Caribbean food we didn't care for. Limited room service poor quality.
Comment from Hotel Management
Apr 1, 2015 by Jennifer, Hotel Management
Dear Guest, On behalf of myself and all the staff of Alsol Luxury Village, I would like to thank you for having chosen us for your recent stay. Your opinion is so important to us and we are glad to know that you enjoyed all our facilities and the wonderful variety of food from our themed restaurants. We are sorry to hear the hotel didn’t meet all your expectations. However, we appreciate your feedback and we will take in consideration your comments as this is a good opportunity for us to improve and become better every day. We hope you can visit us soon so we can truly impress you and get the 5 star review from you. Best Regards, Jennifer Velasquez Assistant\General Management
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando

Beautiful views, relaxing atmosphere.

Posted Mar 24, 2015
Pros: The staff is great, rooms are beautiful, and the kitchen definitely comes in handy!
Cons: The chefs need to be more consistent. Room service is always cold and takes about an hour to arrive. something was wrong w/breakfast everyday.
Location: We only left the resort one day to go to a nearby shopping area. Would only recommend this for souvenirs and liquor bottles.
When we first arrived (we actually had two rooms, but only one reservation was under my name) we didn't think the hotel was going to be very nice. Once we got to our rooms, wow! The views are amazing, the staff was very nice and helpful.. and did I mention the views? We both had rooms on the fifth floor and you can see the pools and in the distance, the beautiful blue waters from the ocean. On our second day, we were already planning a return visit. I wouldn't recommend this hotel to people looking to party all day and night. The resort is definitely more for relaxing and just enjoying quality time. There are some activities throughout the day and nightly shows that last about an hour, but not much else going on. And definitely get the all inclusive! You will regret not getting the all inclusive, trust me. Drinks and food are not cheap. The buffet place was just ok. Nothing to rave about. But the steak house and the Italian restaurant were great, along with the bar and grill near the main pool. Warning about the room service: It always takes about an hour to arrive and the food was only warm one time! We ordered breakfast every morning and it was always cold. Late night snacks were always cold too, except for one day. And there was always something wrong with the order, every day for five days. Nothing crazy, but they would take about another hour to bring up whatever was missing originally.
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Evelyn , Thank you very much for staying at AlSol Luxury Village and for sharing your experience, we sincerely appreciate your preference. I couldn't be happier to read your amazing review about the beautiful views you had, i'm glad you enjoy a relaxing time in our hotel and that the food at the Italian and Steak House restaurants exceeded your expectation with their great food and service. Please accept our sincerely apologies for the distraction with the room service order, we appreciate your feedback and we will take in consideration your comments as this is a good opportunity for us to improve and become better every day. We hope to have the honor to welcome you back soon, please consider AlSol Luxury Village as your second home in Cap Cana. Sincerely, Jennifer Velasquez Assistant/General Management
4 out of 5
Recommended
for Everyone
by A verified traveler

The Alsol Luxury Village Resort is BEAUTIFUL.

Posted Mar 24, 2015
Pros: The room is huge, staff is friendly and helpful.
Cons: More activities, more places to eat and more entertaunment
Location: I enjoyed zip lining and the sunset boat cruise
I had a great experience at Alsol and I would definitely visit again
Comment from Hotel Management
Mar 26, 2015 by Jennifer, Hotel Management
Dear Guest, Greetings from AlSol Luxury Village, Thank you very much for taking the time to share your kind words and recommendations. I really appreciate your preference with our AlSol Luxury Village and i am very happy to read you had a great experience. Looking forward to your next visit in your home away from home. Jennifer Velásquez Assistant/General Management