We have been here twice before..before covid..the service was not what it used to be..waited 20 minutes just for an egg..lines were crazy..also, main pool was extremely dirty..our granddaughter (10) and her friend (3) were there as well and were excited to go in the kids splash park..but they would not allow it cuz we didnt have the right color band..they were very disappointed as it was right by our room..noone mentioned it wasn't included..as well, our air conditioning in our room was not even close to being cool enough, as well as the fridge in our room..
We really love this place, but disappointed this time around..