Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective about our services. Best regards, Yaris Silverio, Guest Service Department

Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective about our services. Best regards, Yaris Silverio, Guest Service Department

Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective about our services. Best regards, Yaris Silverio, Guest Service Department

Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective. Best regards, Yaris Silverio, Guest Service Department

Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective about our services. Best regards, Yaris Silverio, Guest Service Department

Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective about our services. Best regards, Yaris Silverio, Guest Service Department

Dear Mrs. Monica, Thank you for taking the time to rate your recent experience with us and for giving us an excellent rating.While we understand that you did not leave a specific comment about your experience, we are delighted that you found our service and facilities to be exceptional. We continually strive to provide our guests with a memorable and enjoyable stay, and your positive rating serves as a great encouragement to our team.If you have any other suggestions or if there is anything we can do to improve your future visits, please do not hesitate to let us know. We value your patronage and look forward to having the pleasure of welcoming you back for another exceptional experience.Best regards,Social MediaCatalonia Bahahibe All Inclusive

Dear Mrs. Carmen Carmona,We sincerely appreciate your recent stay at our establishment and taking the time to provide feedback about your experience. Your opinion is invaluable to us, and we would like to extend our sincerest apologies for any inconvenience you may have experienced during your visit.We are pleased to hear that you enjoyed our grounds, but we understand your concerns regarding the room's outdated appearance and the absence of air conditioning during your stay. We want to assure you that we take your comments seriously, and we will be reviewing these issues with our team to identify opportunities for improvement.Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. We genuinely value your feedback as it helps us enhance the overall guest experience.We would like to invite you to return to our establishment in the future. We are committed to addressing the issues you've raised and providing you with a more comfortable and enjoyable stay. Please feel free to contact us directly should you plan to visit again, and we will ensure that your next stay is a memorable one.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the near future.Warm regards,Social mediaCatalonia Bayahibe All Inclusive

Dear Mrs. Francheska Matos,We are genuinely thrilled to hear that you loved your recent stay with us! Your kind words about our property being convenient and relaxing mean a lot to us.Your satisfaction is our top priority, and we want to express our gratitude for choosing to stay with us. We are delighted that you had a positive experience, and we would like to extend a warm invitation for you to return in the future.We can't wait to welcome you back for another memorable and relaxing visit. If there's anything specific you'd like to experience or any special requests you have in mind for your next stay, please do not hesitate to let us know. We are here to ensure your next visit is even more enjoyable.Once again, thank you for your kind words, and we look forward to hosting you again soon.Warm regards,Social Media Catalonia Bayahibe All Inclusive

Dear Mrs. Rosa Mojica,Firstly, we would like to express our gratitude for choosing us as your destination to enjoy your well-deserved vacation. At Catalonia Bayahibe All Inclusive, our primary objective is to provide the best possible experience for our guests. We apologize if you felt that we did not do enough to meet your expectations.We are disappointed to receive this low rating without any accompanying comments to help us understand what went wrong. Thanks to the valuable feedback from our visitors, we continuously make improvements to enhance our procedures and services. It would have been immensely helpful to us if you could have identified the specific issues that impacted your experience.We sincerely hope that you will consider giving us another opportunity in the future to exceed your expectations.Best regards,Social MediaCatalonia Bayahibe All Inclusive

Dear Mrs. Reina Taveras,Thank you sincerely for rating your recent stay with us as "Excellent." It is always a pleasure to welcome back valued guests like you. We are thrilled to hear that you enjoyed everything about our resort and found our employees to be very friendly.Your positive feedback truly warms our hearts and motivates us to continue providing exceptional service. We take great pride in creating memorable experiences for our guests, and we are delighted to know that we succeeded during your stay.We extend a warm invitation for you to return to our resort in the future. It would be our pleasure to host you once again and ensure your next visit is just as enjoyable, if not even better. Please do not hesitate to reach out to us if you have any special requests or if there's anything we can do to make your next stay even more wonderful.Thank you for choosing us, and we look forward to your return.Warm regards,Social Media Catalonia Bayahibe All inclusive

Dear Ms. Francesca Ferrari,Thank you very much for your kind words and for choosing to stay with us at our resort. We are thrilled to hear that you enjoyed your experience! Providing exceptional service and a wonderful environment for our guests is our top priority. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We look forward to having the opportunity to welcome you back in the future.Best regards,Social MediaCatalonia Bayahibe All Inclusive

Dear Mr. Ismael Mateo, Thank you for taking the time to provide us with your feedback regarding your recent stay at our property. We appreciate your compliments on the beauty of the beach, the quality of the pool, and the attentiveness of our team member Yerry at the pool bar – we are glad he left a positive impression.We apologize for any inconvenience you experienced with our customer service, especially in the buffet area. Your comments regarding the restaurants and the reservation process have been duly noted, and we will certainly review our procedures to improve the overall dining experience for our guests.Your feedback is truly valuable to us as it helps us identify areas for improvement and provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Best regards,Social MediaCatalonia Bayahibe All Inclusive

Dear Mr. Ronald Redondo,We greatly appreciate your taking the time to share your comments about your recent stay with us. It is wonderful to learn that you enjoyed our beautiful beach and had an excellent experience with our staff's service.We apologize for any inconvenience you may have encountered. Your feedback is incredibly valuable, as it assists us in identifying areas that require attention and improvement. We remain committed to upholding the highest standards of comfort and quality for our valued guests.Rest assured that we have duly noted your comments regarding fixtures and openings that are in need of replacement. We will thoroughly review these issues and take the necessary steps to address them.Thank you once again for selecting our establishment for your stay and for bringing these matters to our attention. Should you have any further suggestions or observations, please feel free to share them with us.We eagerly anticipate the opportunity to welcome you again and provide you with an even more enhanced experience in the future.Best regards,Social MediaCatalonia Bayahibe All Inclusive

Estimado Sr. Jorge,En primer lugar, nos gustaría agradecerle por habernos elegido como su destino para disfrutar de sus merecidas vacaciones. En Catalonia Bayahibe All Inclusive, nuestro objetivo principal es proporcionar la mejor estadía a nuestros huéspedes. Le agradecemos mucho su calificación.Pedimos disculpas por aquellos detalles que fueron un obstáculo para lograr su completa satisfacción. Hubiera sido de gran ayuda para nosotros si hubiera identificado las situaciones que dificultaron su experiencia. Gracias a las sugerencias de nuestros huéspedes, constantemente realizamos cambios para optimizar nuestros procedimientos y servicios.Esperamos que nos brinde otra oportunidad en el futuro para cumplir con sus expectativas.Atentamente,Social MediaCatalonia Bayahibe All Inclusive

Estimada Sra. Dina,Agradecemos sinceramente por habernos elegido y por compartir la calificación de su estancia. Lamentamos que su experiencia no haya estado a la altura de tus expectativas. Hemos notado que nos has otorgado una calificación mínima en su evaluación, y aunque respetamos su perspectiva, lamentamos no haber tenido más detalles sobre los motivos detrás de tu experiencia. Nosotros nos esforzamos por brindar experiencias excepcionales, y su opinión es fundamental para identificar áreas en las que podamos mejorar.Deseamos sinceramente la oportunidad de entender mejor sus preocupaciones y hacer todo lo posible para rectificar cualquier problema que haya experimentado. Le invitamos a ponerse en contacto con nuestro equipo de atención al cliente para que podamos escucharle y trabajar para recuperar su confianza en nosotros.Una vez más, agradecemos su opinión y esperamos la posibilidad de servirte nuevamente.Saludos cordiales,Social mediaCatalonia Bayahibe All Inclusive

Apreciable Sr. Ariel Pérez,Agradecemos sinceramente sus amables palabras y valiosos comentarios sobre nuestro personal. Nos llena de alegría saber que su experiencia con nosotros ha sido tan positiva y que ha encontrado a nuestro equipo amable y profesional en su trato. Transmitiremos sus elogios a Gilberto, Emiliano, Lisette, John y Yoan, así como a todo nuestro equipo, quienes se esfuerzan constantemente por brindar un servicio excepcional.Su satisfacción es nuestra mayor recompensa, y esperamos seguir siendo su elección en el futuro. Siempre estamos aquí para brindarle una experiencia memorable en cada visita.Gracias por elegirnos y por compartir sus amables comentarios.Atentamente, Social MediaCatalonia Bayahibe All Inclusive

Dear Arlind,We thank you immensely for taking some of your valuable time to share with this platform the experience of your recent stay with us. For the Hotel Catalonia Bayahibe meeting the expectations of all our guests is the most important thing. We are sorry to hear that we did not meet your complete satisfaction, please receive our sincere apologies. You can be sure that each of your comments have been notified to each departmental manager involved with the sole purpose of implementing the necessary improvements.We look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and our resort. Thank you very much for your confidence.Social MediaCatalonia Bayahibe

Dear Mrs. Laura Dolores Rivera,Thank you for taking the time to tell us about your recent stay at our hotel. We are very happy to know that you enjoyed the Catalonia Bayahíbe Resort and that we met your needs and expectations in general.On the other hand, we offer our most sincere apologies if the attitude of the person who assisted you upon your arrival was not appropriate. We are deeply sorry to hear that you returned home with the perception that you were not valued and cared for as you deserved. We assure you that we will take your experience as a wake-up call and thoroughly investigate what happened to avoid future misunderstandings.We appreciate your trust and hope this will not be a deterrent for you to visit us again, as we are committed to providing you with the treatment and service you deserve. Thank you for choosing our hotel as your destination in the Caribbean, and we hope to see you again very soon.Best regards,Social MediaCatalonia Bayahibe Resort

Dear Mr. Luis Hernández, Thank you for choosing to stay with us recently. We appreciate your feedback, although we noticed that you rated your experience with the lowest score without providing any specific comments. We're sorry to hear that your stay didn't meet your expectations, but without further information, it's challenging for us to fully understand the issues you encountered.We strive to ensure that all our guests have a positive and enjoyable experience, and we take every guest's feedback seriously. If there are any particular details you would like to share with us regarding your stay, we would greatly appreciate it. Your feedback will enable us to address any shortcomings and make improvements to enhance future guests' experiences.We sincerely apologize for any inconvenience you may have experienced during your stay. Despite the challenges, we genuinely value your patronage and would love the opportunity to make it up to you. We invite you to give us another chance to provide you with a superior stay in the future.Thank you once again for choosing our establishment, and we hope to have the pleasure of welcoming you back soon.Best regards,Social MediaCatalonia Bayahíbe Resort

Dear Halona,We are very grateful that you took some of your valuable time to rate your experience during your recent stay with us. At Catalonia Bayahibe we strive to make every guest feel pleased with our attentions and service. Our main goal is to provide the best stay for our guests. We regret that some details did not allow us to achieve your total satisfaction and we apologize for that. It would have been very valuable to have the details of the events that were not to your liking in order to apply the necessary corrections and avoid their repetition.In any case, we hope you will give us another opportunity to serve you with the excellence you deserve.Best regards, Social MediaCatalonia Royal Bavaro

Dear Marjolda,Thank you for taking some of your valuable time to rate your experience during your recent stay with us. At Catalonia Bayahibe our main objective is to provide the best stay to our visitors and we strive to make sure that every guest is pleased with our attentions and service. We are very sorry that we did not achieve this goal with you and we offer our sincere apologies for this. It would have been very valuable to have the details of the events that were not to your liking in order to apply the necessary corrections and avoid their repetition. However, please be assured that we will review our standards and apply the necessary corrections.We hope to have the opportunity to welcome you again in the future and that you will be able to confirm first hand the changes implemented after your feedback.Best regards, Social Media Catalonia Bayahibe.

Dear Mrs. Nina Gaber,We are very excited to receive these words and confirm that your stay has been everything you expected. At the Catalonia Bayahibe Resort, we strive every day to meet the expectations of all our guests, and knowing that we have achieved this goal with you fills us with satisfaction. It is a pleasure to read that you enjoyed our beautiful beach. Indeed one of the most beautiful beaches in the Dominican Republic, and we are privileged to offer it to our guests for their enjoyment. We look forward to welcoming you back to our little piece of paradise the next time you need to relax.Best regards,Social MediaCatalonia Bayahibe Resort

Dear Mr. Anderson,First of all, we would like to thank you for choosing us as your destination to enjoy your well-deserved vacation. At Catalonia Bayahibe Resort, our main goal is to provide the best stay for our guests. We apologize if you felt that we did not do enough to meet your expectations.We are saddened to receive this low rating without any comment to understand what happened. Thanks to the suggestions from our visitors, we are constantly making changes to optimize our procedures and services. It would have been very helpful for us if you had identified the situations that hindered your experience.We hope that you will give us another chance in the future so that we can meet your expectations.Best regards,Catalonia Bayahibe Resort

Dear Nikola,We are grateful to you for taking some of your valuable time to rate your experience during your recent stay with us. At Catalonia Bayahibe our main goal is to provide the best stay to our visitors and we strive to make sure that every guest is pleased with our attention and service. We are very sorry that we did not achieve this goal with you and we offer our sincere apologies for this. It would have been very valuable to have the details of the events that were not to your liking in order to apply the necessary corrections and avoid repetition. However, please be assured that we will review our standards and apply the necessary corrections.We hope to have the opportunity to receive you again in the future and that you can confirm firsthand the changes implemented after your appreciation.Best regards,Social Media.Catalonia Bayahibe.

Dear Dilan, We are very grateful that you have chosen us as a destination to enjoy your days off. We are saddened to know that we didn't reach your complete satisfaction, please receive our sincere apologies.At Hoteles Catalonia, we follow quality and service standards that help us to satisfy the needs of all our guests equally. Our staff is the most valuable resource to achieve this goal and we are generally recognized for our warmth and good treatment of all our guests. It is unusual to receive this type of feedback and we are very sorry to hear that you have returned home with the perception that you were not taken care of as you deserved. We assure you that we will take your experience as a wake-up call and review some procedures to avoid misunderstandings.We are grateful for your trust and hope this will not be an obstacle for you to visit us again and provide you with the treatment and service you deserve. Best regards,Social Media.Catalonia Bayahibe.

Dear Dejan,First of all, we would like to thank you for choosing us as your destination to enjoy your well-deserved vacation. At Catalonia Bayahibe our main goal is to provide the best stay to our guests. We apologize if you felt that we did not do enough to satisfy you. We are saddened to receive this low score without a comment to understand what happened. Thanks to feedback from our visitors, we are constantly making changes to optimize our procedures and services. It would have been helpful to us if you had identified the situations that hindered your experience.We hope you will give us another opportunity in the future to meet your expectations. Best regards,Social Media.Catalonia Bayahibe.

Dear Mr. Oleh Ehretskyy,Thank you for choosing us as your vacation destination and for taking the time to review your recent stay with us. We are very concerned about receiving this type of feedback without a context that allows us to understand why you made this decision. We regret not meeting your expectations and take this opportunity to offer our sincerest apologies for the inconvenience that disappointed you. However, we are grateful for the opportunity to serve you. Although you assure us that you will not return, we hope you will give us a second chance and see each of the changes we have implemented thanks to your appreciation.Receiving our best regards, Social Media Catalonia Bayahibe Resort

Dear Guest,Thank you so much for taking the time to rate your recent stay with us. We truly appreciate your excellent rating and are thrilled you had a great experience while staying with us. Your satisfaction is of utmost importance to us, and we are pleased to hear that we were able to provide you with a comfortable and enjoyable stay.Thank you again for choosing Catalonia Bayahibe. We hope to have the opportunity to welcome you back to our hotel soon.Best regards,Sincerely,Social Media.Catalonia Bayahibe.

Dear Mr. Giovanni Insuasti,We are excited to receive these words and confirm that your stay has been everything you expected. At the Catalonia Bayahibe Resort, we strive every day to meet the expectations of all our guests, and knowing that we have achieved this goal with you fills us with satisfaction. It is a pleasure to read that you enjoyed our beautiful beach. Indeed one of the most beautiful beaches in the Dominican Republic, and we are privileged to offer it to our guests for their enjoyment. Of course, you are already part of this Catalonia Hotels & Resorts family. We are waiting for you with all the enthusiasm that characterizes us to offer you another holiday full of attention and good service. Best regards, Social MediaCatalonia Bayahibe Resort

Dear Mr. Rafael GaleanoIt is a pleasure for us that you have chosen us as a destination to enjoy your days off. We are very grateful for the rating you have posted about your recent stay.As you may have noticed, the satisfaction of our guests is our main goal. We will continue to make improvements so that your next stay will meet all your expectations and provide you with an excellent experience in every aspect.We look forward to welcoming you back to your Caribbean home as soon as possible. Best regards, Social Media Catalonia Bayahibe Resort

Dear Leonel,First of all, we would like to thank you for choosing us as your destination to enjoy your well-deserved vacation. At Catalonia Bayahibe our main goal is to provide the best stay to our guests. We apologize if you felt that we did not do enough to satisfy you. We are saddened to receive this low score without a comment to understand what happened. Thanks to feedback from our visitors, we are constantly making changes to optimize our procedures and services. It would have been helpful to us if you had identified the situations that hindered your experience.We hope you will give us another opportunity in the future to meet your expectations. Best regards,Social Media.Catalonia Bayahibe.

Dear Mrs. Carolina Valera,It is a pleasure that you have chosen us as a destination to enjoy your holidays. We are grateful for the score you have posted about your recent stay. For us, meeting the expectations of all our guests is of utmost importance. Our staff strives daily to ensure that each guest is delighted with our attention and service. It fills us with satisfaction to know that you returned home happy with your choice. Also, thank you very much for your words. The feedback from our guests is always good because it helps us improve in areas of opportunity. We have forwarded your suggestions to the departments to implement the necessary improvements. Catalonia Bayahibe Resort will always be your home in the Caribbean. We look forward to welcoming you back soon to create new memories.Best regards, Social Media Catalonia Bayahibe Resort

Dear Mr. Fernando Pena, First, we thank you for choosing us as your destination to enjoy your well-deserved vacation. At Catalonia Bayahibe Resort, the highest goal is to provide the best stay to all our guests. We apologize if you felt we did not do enough to satisfy you. We are sad that you did not give us more context as to why you rated your stay with this low score. Due to feedback from our guests, we are constantly making changes to optimize our procedures and services. It would have been helping us if you had identified the situations that hindered your experience.We hope you will give us another opportunity shortly to meet your expectations. Best regards, Social Media Catalonia Bayahibe Resort

Caro Sr. Giorgio Di Marco,Obrigado por ter tido tempo para detalhar a sua recente estadia. É para nós motivo de grande preocupação receber tais comentários, especialmente porque é um convidado que conhece a cadeia e está familiarizado com os nossos padrões de qualidade e serviço. Apresentamos as nossas mais sinceras desculpas por cada um dos pontos focados na sua análise. Esta não é definitivamente a experiência pela qual queremos ser recordados pelos nossos convidados. Enviámos o seu comentário às áreas relevantes para que possam ser tomadas as medidas necessárias para garantir que não repetiremos os mesmos erros.Em qualquer caso, vamos reforçar os nossos padrões, a última coisa que queremos é perder um convidado que já tenha decidido voltar para nós. Esperamos realmente que nos dê a oportunidade de o servir mais uma vez, teremos todo o prazer em recebê-lo de volta.Atenciosamente, Social MediaCatalonia Bayahibe Resort