Ratings based on 647 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Beautiful beach..

Posted Jul 23, 2014
My family and I had a wonderful stay at hotel. The beach is great nice clear blue water.
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel on the beach

Posted Jul 22, 2014
Cons: Rooms should be refurbiched. A bath is useless. Shower too small.
Location: Location is fine. Don't know what is nearby.
Good experience. Nice staff. Variety of food. Excellent beach. Children freindly.
4 out of 5
Recommended
for Families
by A verified traveler from Cypress, TX

Nice complex and accommodating families well...

Posted Jul 22, 2014
Pros: The ever present attention to needs was apparent.
Cons: some help for early flights I HAD to carry my luggage down the flight of stairs to be in the lobby by 4:00 AM....2 BACK 1 recent knee replacement..
Location: Everything was great.
Very enjoyable with 22 famiky members from five different states present. Ift filled three generations except for "door key issues and water leaks from several of our famly members all else was good.
2 out of 5
by A verified traveler from Connecticut, USA

Bad hotel rooms

Posted Jul 21, 2014
It sucked. Workers don't wear gloves in food station areas. Food is always comes out from the left overs, it's cold, it's really disgusting. Even when they serve drinking water At dining tables it's not cold enough you always have to ask for ice. Rooms they always have a problem either with AC, with mold, with fridge not working, TV not working. the pools are dirty obviously from the tree leaves and wood chips. And one last thing is that workers/employees tend to touch you or touch the kids like Per them, and should be a rule of no touching at all. Beach was disgusting I guess nothing you could do about it because it's seaweeds and his nature but the Sands has those little rocks of the sand like concrete solid you get hurt on them, trip on them and you chip your fingers and feet. A lot of flies and bees, I guess you can't do much about it but when they fall into food it should be that they take the tray of food and clean it in a back in the kitchen not in front of us and then expect me to eat that.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice pool and beach, but the food was horrendous!

Posted Jul 20, 2014
I enjoyed going to a place where I can relax, swim up to the pool bar and have access to drinks at all times. However, the food was not good. My boyfriend and I lived off of pizza and French fries. The Italian a la carte restaurant was the one place we found edible food that was actually quite delicious! Overall, would not recommend this all inclusive and we would not be returning.
4 out of 5
Recommended
for Everyone
by A verified traveler from north carolina

Punta Cana

Posted Jul 20, 2014
Pros: the staff
Cons: getting in your room it took us to 7:00 to get in our room.
Location: location was fine there was things to do at hotel.
experience was good very relaxing did zip lining and dune boggy riding lots of fun.
3 out of 5
by A verified traveler

Hotel terrible

Posted Jul 18, 2014
Coming from a 15 hr flight we had to wait 2 1/2 hrs for our room. I was overwhelmed by the size of the hotel about a ten minute walk from the beach to front desk or the restaurants with the suns heat! Swim up bar closes early! No night swimming by the pool. Cable tv in the room so blurry! Worst of all no wifi in room, lobby wifi also sucks!! Only good is the beach!! No need for snorkling gear!!
5 out of 5
Recommended
for Everyone
by A verified traveler from new York

Amazing experience

Posted Jul 16, 2014
This was my first vacation in over 12 years and it was everything I was hoping for. The staff was super friendly and funny. They all spoke English very well and treated everyone with respect. The food was amazing, they have a 2 buffet and 5 specialty restaurants which are all really good. I was lucky enough to have a privileged suite which gave me access to a private part of the beach and private bar, with private eating sections.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Very nice staff. A lot of good food.

Posted Jul 12, 2014
Very nice staff. Food was good and bars were very well staffed. I was in building 20 which is less than a 5 min walk to the beach. Maid kept the fridge stocked. The entertainment staff was very entertaining and wanted you to enjoy the show. They raked the beach through out the day and we enjoyed feeding the fish bread out of our hand. We did some snorkeling and saw a lot of colorful fish and took the kayak out too.. One thing they can improve on is first thing in the morning the pool was not totally cleaned.. They need to get in the pool to clean it, not just skim the sides... I'm not a picky person so I will give this a 4 out of 5 for the food, 5 for staff and about a 4 overall.
3 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice family friendly

Posted Jul 10, 2014
Resort was very nice starting your vacation with a drink as you walk in:) I went with my family and had a great time. We enjoyed many of the hotel activities including volleyball, bocce ball, kayaking, painting, archery and more. Beach had a little seaweed but was not bad. Did not bother us. Our room was nice but we found a beetle in our bed one night, gross, and we had very little hot water pressure. I would say this is a nice Hotel it just needs some maintance. Great for families.