Ratings based on 675 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from new jersey
Nice hotel everybody is friendly.Posted Sep 14, 2014
I liked this hotel, the only thing that i hated was that there was too many mosquitos in the room and it didnt let me sleep, overoll it was a nice hotel
for Everyoneby A verified traveler from north Wales
ParadisePosted Sep 13, 2014
It was all we wanted and more! The grounds are exceptional, beach amazing and the staff incredibly helpful. The food choice was varied and presentation was incredible. Had a great time and would go again :-)
by A verified traveler from Chicago, IL
Sales people annoying! Other staff friendly!Posted Sep 12, 2014
Pros: Room was nice, we were in 21 building, which is right next to pool and close to the beach. Staff.
Cons: Less pushy salesmen!!! They just made me I don't want to come back ever! Cleaning sea grass early in the morning, not when we are all on the beach.
Location: We did not leave the resort because we had a baby with us, so she had two to three naps a day.
for Everyoneby A verified traveler
I would recommend this resort to all friends and fPosted Sep 12, 2014
It was so relaxed and carefree. Everything was taken care of. From the time we landed till the time we boarded to return home.
for Everyoneby A verified traveler from Long Beach, CA
Nice hotelPosted Sep 10, 2014
I love the room but the bed and the room smelled humid. Some of the staff were rude and wouldn't change my bed sheets. The lady from the shop didn't help me. There was a lot of helpful staff but also some unhelpful ones.
by A verified traveler from puerto rico
We had a nice time, but some things need to changePosted Sep 10, 2014
Overall we had a nice time. It was our first vacation in over a year, so we were determined to enjoy it as much as possible. We did get to relax by the beach and the pool during our 7night stay, and facilities were quite beautiful and well taken care of. Yet, some things need to change before I could recommend this hotel to anyone. First off, food was terrible. The food in the buffet was always cold and everyday was pretty much the same. I usually got ham, fruits and cheese, because that was the safest option. Fruits were always fresh, Ive got to give 'em that, but the "warm" food options were really bad. In the a la carte restaurants, the service was ok, but the food was just as bad, except warmer. Also, the hotel has a terrible practice of harrassing customers to get them to buy their time shares or hotel promotions. IT WAS INSANE! We were bothered every single day! They were in front of the restaurant, by the pool, the beach....everywhere! Even the guy who hands you the towels tried to get us to listen to the offers. It was seriously uncomfortable. In sum, good hotel for the price...we had a good time, but Ive seen better.
for Everyoneby A verified traveler from Biloxi, MS
A beautiful place in a tropical paradise.Posted Sep 10, 2014
Hospitable friendly staff. The property is well maintained, we upgraded to be beachfront. Int'l buffet was great!Definitely try the Italian place. There were activities everyday to choose from if you wish. We will definitely be back! Great place for family or couples vacation, something for everyone and relaxing atmosphere. Try a shot of mamajuana too!
by A verified traveler from Boston
Don`t regret but would not go backPosted Sep 9, 2014
Pros: all staff were great , activities people were son nice, beach is calm room location was good garden view , food in restaurants.
Cons: buffet, room cleaning, barbecue food, was bad
right at my check in time share people try to get us , next morning she was trying to tell us what to say on our meting so she could keep her job , first day the buffet food was kind of bad stay away from the pool barbecue pizza ok, food at the restaurants were great but the buffet was ok , activities people were great and very friendly like all the rest , room was clean well one day , beach you have to get and set your own chair , lots of bugs! go some were else
by A verified traveler from florida
TerriblePosted Sep 9, 2014
I didn't enjoy my vacation because I went there to suffer. Almost of the restaurants have not air conditioner there are 2 with but still no working, the worst thing about this hotel Mosquitos averywhere you can't be outside and enjoy the shows because you are going to be attack by 5 and 8 Mosquitos and the same time it is horrible I bought like 2 bottles of repellent of Mosquitos like OFF brand and they were still eating us. My wife were really really bad attack for them and we had to stay at the room all nights during ours staying over there.
for Everyoneby A verified traveler from texas
Catalonia HotelPosted Aug 25, 2014
Nice hotel & very friendly people, But they didn't have much variety of food