Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
77% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Club Riu Punta Cana

Posted Apr 16, 2015
Pros: the closeness of the accomodations to the beach, friendly service
Cons: the beds and air conditioning, and no fitness center
The beach and water were absolutely gorgeous. Although the palm tree coverage required moving around the chairs a bit during the day, it was nice to be spread out and not be on top of other people. The majority of the people during my stay were at the pool (where all the chairs are close together and there is hut coverage from the sun). The swim bar was very fun (good for people watching). The buffet was ok - the restaurants were better. The drinks are pretty sugary and not particularly strong - people brought insulated mugs which is probably a good idea for volume and convenience. The only negative would be the pretty hard bed, and air conditioning that could not really lower.
2 out of 5
by A verified travelerfrom South Carolina

Terrible disgusting room!

Posted Apr 5, 2015
Pros: The staff is great! Our room attendant, Jeanine, was very kind and tried to make a bad situation comfortable. Beach is great
Cons: The beds, linens, bathrooms ALL need complete overhauls. One outlet in the room worked. So trying to charge phones, etc was a disaster
Location: Location is good, and the beach was beautiful. Pools are nice and clean. Beach was very walkable and clean
Really gross, tiny gnats all over room and mainly bathroom. Shower had mold in all edges and ceiling. Really old scratchy thin bedspreads. Poor pillows and rock hard beds. Felt terrible every morning. Had to sleep at beach during the day to rest well. Beds are always an issue in these resorts, as we have stayed with Palace, Excellence etc in Cancun, Cabo, and Jamaica. However a lot can be done by just investing in nice bed linens, and upgrading the tubs, showers, lighting and the big clunker TV. The resort itself is dated, but nice. The food is great and the staff, especially the Colonial servers, were very accommodating. The Riu Fun team is awesome. They were always smiling and kept all guests entertained with dancing and activities! The drinks were hit or miss depending on which bar you frequented but usually ok.
2 out of 5
by A verified travelerfrom Tuscaloosa, al

Beautiful beach bad resort.

Posted Mar 25, 2015
The beach and the pool were absolutely great. However, this place is a scam. The food was so far below par my friends and I were craving McDonalds. The all you can drink part was a joke. It didn't matter what mix drink you ordered it would be poor tequila. Some of the mixed drinks I couldn't stomach it. There was also only one type of beer. The rooms had bugs in them and the bed was so hard my back began too hurt. They didn't refill the fridge with bottled water everyday like they said they would. They said they had 24 hour food and sometimes that would be out and once it was out that's it. I didn't feel safe in the slightest due to some questionable locals allowed on the resort. You had to pay for drinks at the disco club on the resort. You had to pay money for the wifi. If I had known how it was prior to the trip I wouldn't have gone.
4 out of 5
Recommended
for Families
by A verified travelerfrom MN

Great family vacation!

Posted Mar 23, 2015
Pros: The entertainment staff, waiters and bar tenders were very nice. Housekeepers did an excellent job of cleaning rooms and the public bathrooms.
Cons: Get new mattresses in the rooms. We were somewhat disappointed that out of our 5 nights there we could only make reservations for dinner 2 times.
Location: Nice to have the kayaks and catamarans and boogie boards right there to check out. Although need to reserve early because of limited availability.
Loved the grounds at Riu Bambu. We were there during prime spring break time with 3 teenagers and there was plenty for everyone to do. There was always an available chair on the beach or usually could find a seat by a pool. The grounds are laid out nicely with nice walking paths and nice to have palm trees to shade you when you don't want 100% sun. The weather was beautiful and everything was very clean. With so many people there, the bathrooms especially were very clean near the lobby. The rooms needed some maintenance as our patio door was difficult to open and close and the beds were uncomfortable (but we were so tired by the end of the day it didn't matter and we slept just fine) Our rooms were made nicely every day and water restocked in our room. The food was good but did notice that the cold food could have been colder and hot food could have been hotter. The beach was awesome and shore very clean. No bugs either despite everything open air!
4 out of 5
by A verified travelerfrom Fort collins, CO

Posted Mar 23, 2015
Nice facilities, and great location room towels repeatedly smelled like mildew hotel was overrun by college students on spring break buffet food was mediocre, but the restaurants were fantastic
3 out of 5
by A verified traveler

Stay away from the male workers

Posted Mar 21, 2015
Every male worker you'd walk by had no hesitation in commenting on the females; not comforting.
3 out of 5
by A verified traveler

Close to the beach

Posted Mar 13, 2015
Deluxe rooms are nice. Food and alcohol are below average.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Mayville, NY

Good for the money.

Posted Mar 12, 2015
Pros: Cost and activities. Also the beautifully kept grounds and beach.
Cons: Coffee makers in the rooms, more than two beers in the fridge, and more useable electrical outlets.
Location: We booked a couple of excursions and were picked up and dropped off right at our door.
This was an inexpensive sister vacation. The hotel grounds were very nice and well kept. Beach area was the best! Buffet food was ok. You definitely won't go hungry. We could not book a reasonable time at the other restaurants on site so we stuck with the buffet. Drinks all tasted similar and for some reason could not get a martini! Plenty of things to do if you wish and the activities staff was super fun! We did not get a chance to see any shows as we were so pooped from being outdoors all day either on the beach or at the pool, we couldn't keep our eyes open after about 9:00 P.M. anyway! If you are looking for a reasonably priced vacation and your expectations aren't 5 star, I would definitely recommend this. If you are looking at being waited on hand and foot, this is not it. One thing they could improve upon though - coffee makers in the room PLEASE. And perhaps a better stocked fridge - two beers every other day or so just doesn't cut it, especially since the liquor on the wall dispenser was less than stellar - no one in our group of 4 drank any! Oh and more usable wall plugs for cell phones, computers, and hair stuff, etc. All in all we had a great sistercation - we always make our own fun!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Union MO

Would recommend for anyone. Great staff.

Posted Mar 8, 2015
Pros: Whats not to like?
Cons: The beds and pillows could be better, keep small children out of the adult pool, and better english communication.
Location: Fantastic beach and swim up bar, what more do you need? Although we did do the Saonna Island excrusion which was nice but could be more organized.
Met out state friends for a ten day stay. Great drinks, Food at the buffets were getting a little old after ten days but if you do the ale carte a few nights makes it better. Bartenders and entertainment committee were awesome. Special thanks to CAROLINA, NATELIE, DEGO and SPAGHETTI, you made our vacation fantastic. Miss you already!!!!!
2 out of 5
by A verified travelerfrom NJ

Not planning to stay at another Riu property ever!

Posted Mar 2, 2015
Not a 5 star hotel but a 2 and a half star motel on the beach. If you looking for a hotel close to the beach and don't like staying in a luxury resort then this below average property is for you. I would recommend against staying here but spend few more dollars to stay at Hard Rock or Iberostar property in Punta Cana.