Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom New York

Hotel close to a beach

Posted Jan 19, 2015
Pros: There is a pool for children in a distance from the main pool, with some devices for kids to have fun.
Cons: All of the above
We usually went to RIU Taino, which was rebuilt, upgraded and became too expensive for us (the name is RIU Palace Bavaro now) This time we went to RIU Bamboo, which is a little less expensive, but the difference is quite evident. Just shortly: the stuff is nice mostly, but not entirely; the food is so-so with not a big variety, the day entertainment is close to zero, the evening shows are identical, the facilities - we had a cooked mirror, the whole from the lamp, dirty walls, no vent in the bathroom, no shampoo, conditioners, body creams and washing clothes. When we asked, the answer was that they were not provided. Cleaning lady, washing the floor, made a very big puddle; we had to dry it out in order not to fall. The water in the pool is dirty; in addition, smoking there is allowed, so the result is obvious. There were more problems, but the picture is clear even without continuation The only good things were the ocean, sun and wonderful weather, so basically we were happy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2015
We definitely enjoyed our stay! Loved the staff and activities going on all the time. We went with teenagers and they loved it also!
2 out of 5
by A verified traveler

Posted Jan 13, 2015
I did not like the hotel and staff. The rooms have no slippers and bathrobes.
1 out of 5
by A verified travelerfrom USA

excellent location, nice premises but run dow

Posted Jan 3, 2015
Pros: wonderful beach
Cons: needs better management
The Bambu has a beautiful and open architecture and is located a wonderful beach. We booked deluxe rooms which turned out to be located three flights of stairs up at the rear border of the property next to a road with lots of bus traffic, small, loud and spartan. We got changed into standard rooms away from the road which were dated but nicer but unfortunately had water problems and smelled musty. The towels were musty, table cloths were stained and there were empty glasses and plates on almost all the tables over the premises with nobody in a rush to clean up. The food came in large quantity and variety but was surprisingly bad. The drinks were very bad, for example a margharita was lemonade with a shot of cheap liqour and the only type of wine that was available came out of pitchers or dispensers and was extremely bad. The staff acted frustated when people asked questions or complained. Some were not polite, perhaps inexperienced in dealing with foreigners, others were very nice. We changed to the adjacent Riu Palace which was wonderful, clean, everything perfect, highly recommendable, a whole different world. It is hard to understand why the difference between these two hotels from the same company that are next to each other was so big, perhaps management is different.
3 out of 5
by A verified travelerfrom Maryland

Pretty, but just so-so

Posted Jan 1, 2015
Pros: It's very pretty and the beach is nice.
Cons: Ban smoking. Add pillows to the rooms. Cut down a few palm trees so there isn't so much shade on the beach.
Location: We only went on one adventure -- Segway trip. We were told it was 15 min. away; it was 45. There is nothing to do just outside the resort.
This resort is very pretty, but lacking in many ways. For a beach resort, it was hard to find a place to sit that was sunny all day -- there were sooooo many trees that every seat ended up in the shade, both at the beach and pool. There is also competitive pool chair taking -- people up before dawn staking out pool chairs for the day. I hate that. The food was average; the rooms were freezing; the beds were hard and had a total pillow shortage. It was clean and the staff was great. A very European clientele, which meant EVERYONE was smoking. I feel like I got lung cancer just being there. You honestly could not get away from the smokers and the stinky ashtrays. Our rooms even smelled like smoke. We had a fun time away as a family, but I would not go back to this resort or recommend it to others.
4 out of 5
Recommended
for Families
by A verified travelerfrom Virginia, USA

Nice hotel just steps from the beach.

Posted Dec 30, 2014
Pros: The location close to the beach and the fact that there were lots of palm trees on the beach that provided shade.
Cons: The evening entertainment program.
Location: We went on a snorkeling excursion.
We had a great time at this hotel. However, the evening entertainment was not very good.
2 out of 5
by A verified traveler

Disappointing

Posted Dec 30, 2014
Pros: We did take a 1 day scuba trip to Catalina island (signed up through the water sports organization at the hotel), which was very nice.
I went for a week-long vacation with my husband. There were numerous disappointments: -unfriendly staff for the most part -food in the dining halls was sub-par -had to make reservations for dinner at the "specialty" restaurants by 10am in the morning, and otherwise could not get reservations, and we could not get reservations for two of the nights even when we did show up before 10. -could not get tennis reservations when we wanted it -very difficult to find beach lounge chairs at peak time -only very rarely could you get balls and other equipment from the games area (it was often closed, or balls were missing, or the times you could use the things were restricted) -the evening "shows" were very child-oriented -the bath towels all smelled like mildew (there was literally only 1 towel that did not smell) -the toilet in our room made noise 24/7 -only had one general soap dispenser in the shower (no separate shampoo and conditioner) -sunscreen in one little store in the resort cost $33 a bottle! -vendors on the property hound you like crazy
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2014
Their shows are nice. And the beach is so beautiful.. I hope that I visit there again in Punta Cana.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom brewster ny

Nice

Posted Dec 13, 2014
It was much better than expected had a beautiful time
4 out of 5
Recommended
for Everyone
by A verified travelerfrom E

Staff was very helpfull

Posted Nov 16, 2014
The staff are very nice, and very helpfull. Most staff speak english spanish and french so that was nice to know. The food in the buffet is great , ranging from pizza to seafood and all types of fruits and drinks. This hotel is more for family and young adults to have fun. Out of all the Hotel Riu this one is where the fun is at. Also the pool and the beach are literaly 20 steps away. Drinks are very good , you dont have to tip, buy if someone is giving you good service , hey why not reward someone for there hardwork. Overall i will be coming back here and booking over and over.