Ratings based on 1,269 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from arlington va
One of the best in Punta Cana.Posted Aug 19, 2014
Overall, fantastic stay. Well worth the money. Highly recommend.
for Couplesby A verified traveler from San Juan, PR
Excellent hotel to rest and for romantic vacationsPosted Aug 19, 2014
Pros: I liked most the service, the food and the beverage. The swim up suite is really nice, cause literally opens the door to the pool.
Cons: Some hotel areas needs improvement (ex: the excellence club pool area needs borders repair and some buildings needs painting)
Location: We didn't make anything outside the hotel. The location is far from airport, and the beach is kind of wavy to be a Punta Cana resort
The best of our experience was the service... Champagne welcome, peaceful environment, and pleasant hotel staff. We took the excellence club service and really worth it cause includes quality food, premium beverage and some special services such as warm pool, spa services, and special treatment. The fitness center is comfortable and the staff was available like a personal trainer. The hotel needs some improvements, but they didn't bother us at all because the staff was so nice that we enjoy our stay at most. This is the perfect resort for a romantic vacation.
for Couplesby A verified traveler from Texas
Our trip to Excellence Punta Cana was "excellente"Posted Aug 18, 2014
Pros: EVERYTHING! The room, the private hammock outside our room, fully stocked bar in room, the food, the beach, the staff, the activities, romantic & fun!
Cons: With our departure time, and a long time til arriving in the US, it would have been nice if we could have ordered lunch for room service at 11:30.
Location: We didn't venture far from the resort, though my husband and I did 2 hr horseback riding (private tour). It was great going on the beach, major river,
From the moment we arrived to our departure the trip fit their name Excellence. The food was great. They were fantastic with food allergies (celiac & shellfish). It was quite the romantic setting in the room and around the complex. The staff was fantastic and made our stay even more enjoyable. You will love Cassandra and the other woman who works the activities during the day and night (don't you dare cheaty cheaty during bingo!). We cannot wait to go back and are considering our next stays at the other locations as we would love to see Mexico & Jamaica next.
for Couplesby A verified traveler from New York
Relaxation at its FinestPosted Aug 18, 2014
Cons: The Moskitos around the property were annoying and really the only downfall to a great stay
This is the perfect getaway if your looking for a nice, quiet and relaxing stay. The hotels food and restaurant variety is unmatched, the beautiful beach makes you forget about work and other troubles and the great staff is always there when you need them (and they are in the background when you don't need them, which is also great). We would go again in a heartbeat!
for Everyoneby A verified traveler from Detroit , MI
Great servicePosted Aug 18, 2014
Everything was really good in the hotel including food overall. They have many restaurants to choose from and most times you can find something good to eat. The service was first class. The only downside was the mosquitoes. The hotel did their best on fumigating but you need to be ready about mosquitoes if you decide to go. The hotel does a very good job on cleaning the beach but the waters are rough with lots of waves. I personally like waves but can see how other people could dislike this. Overall I was satisfied and think it was worth for the price.
for Everyoneby A verified traveler from NJ
Extremely friendly staffPosted Aug 17, 2014
Wonderful experience from the moment we arrived at the hotel. Food and drinks available at all times. Definitely will be revisiting.
for Everyoneby A verified traveler from Oregon
Great Escape.Posted Aug 16, 2014
Loved all they had to offer. Maid took our dirty glasses and coffee cups and never replaced t them even when I asked for more... communication gap?? Nothing was ever replaced the same as it was when we first arrived. Con.. All pools closed at 6:00 p.m. and a bazillion mosquitoes! Take bug repellent. It is very expensive at the resort.Good food, helpful staff, great entertainment and a beautiful place to stay.
for Everyoneby A verified traveler from Forest Hills, NY
Perfect VacationPosted Aug 13, 2014
Excellence was all I expected and more. Everyone was incredible, food was great and grounds are beautiful. Hi to Jose at the martini bar, who became like family! Will recommend!
for Everyoneby A verified traveler
Posted Aug 12, 2014
Good resort with lots of optional activities. Good food options and nice beach.
for Everyoneby A verified traveler from Saskatchewan, Canada
Amazing hotel! Would definitely go to again!!!Posted Aug 10, 2014
Pros: The food, the people, the facillities
Cons: beds were a little firm and staff needs to allow more wait time before walking into rooms
Location: It a little far from everything but I didn't find that an issue because they provide shuttles and there tons to do there!
This hotel was absolutely wonderful! The food was to die for, the staff was friendly and helpful, and the rooms and facilities were gorgeous! That gym and spa.... I felt like I was in heaven! My new husband and I were sad to leave, to say the least. Apparently I didn't want to leave so much that I decided it was necessary to take a trip to their on-site medical clinic during our last evening there due to my ever so graceful walking capabilities. The doctor was very friendly and competent. She did a good job stitching up my leg. If I were to think of some cons, the only ones I can think of are that the beds are good but a little on the firm side and if you forget to put up the "do not disturb" sign, they will just walk right on in multiple times in the day.... other than that though, it was amazing!