Ratings based on 1,474 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Castel

hôtel bien situé à proximité de la plage

Posted Jan 24, 2015
Pros: emplacement formule all inclusive prévenance et compétence du personnel
Cons: peut être essayer de limiter les boissons alcoolisées dans les chambres
bonne ambiance restaurants variés avec un service de qualité et prévenant
4 out of 5
Recommended
for Couples
by A verified travelerfrom omaha, ne

Overall great experience

Posted Jan 23, 2015
Cons: when a guest first arrives, ask them if they would like to go to their room right away. We waited in Excellence club and just wanted to go to the room
Location: Good location, ocean was a little rough for my taste but it is a beautiful area.
im comparing this hotel to my experience with other hotels I would consider to be similar. The grounds are beautiful, staff makes it their goal to make your stay great, beach is expansive with plenty of loungers, the ocean is rough, restaurants are great, especially Agave. The hotel is nice but the rooms could use a facelift.
3 out of 5
Recommended
for Couples
by A verified traveler

Break from the Chicago cold

Posted Jan 22, 2015
Pros: The beach.
Cons: Staff were always courteous however their English was rather poor.
Well maintained hotel with a great spot on the beach. Perfect for a relaxing beach holiday. Didn't appreciate the hotels dress code for dinner requiring long pants which detracted from the relaxed atmosphere.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westchester County, NY

excellent

Posted Jan 20, 2015
Pros: The staff, the beach is big and therefore you have a lot of privacy. Had our chairs set up every morning by Santos before we arrived at the beach.
Cons: Barcelona restaurant and The Grill. food was not that good.
Staff is great. They treat us like old friends because this was the 7th time we have been there. Ocean is rough. All the restaurants are very good, with the exception of Barcelona and The Grill. Will go back again next January.
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommend Excellence Punta Cana!

Posted Jan 20, 2015
When we first arrived to the hotel we were greeted with champagne, then we walked into the beautiful lobby and had a great personable check-in. As the bellman assisted with our luggage he talked about all of the amenities and resturants we passed. The room was much bigger than we expected. The food was great and the piña coltas were out of this world. While everything was amazing, it was the service from all staff members was exceptional! The staff is truly top notch! It is because of them that we had a phenomenal stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tuscaloosa, AL

Very nice hotel, excelent service!

Posted Jan 17, 2015
Pros: Facilities and staff/service
Cons: Food in some of the restaurants, more confortable mattress/pillows
Location: Did not leave the resort, so can't comment on things near by
We had a great stay at the Excellence Resort in Punta Cana. The facilities are superb, with a beautifull huge swiming pool and very nicely kept surroundings, very confortable cabanas around the pool to take a little "siesta". The cabanas can not be reserved and they are on a first come first serve basis, and they all get taken relatively early, so most of the days we couldnt get one, so I wish they had more of those available. But they do have plenty of lounge chairs under little straw huts all over the place. The place is very well kept and very clean. Plenty of beach access and plenty of chairs/umbrellas available. The service around the pool is excelent, is not as good at the beach (serves come by way less often at the beach than at the pool. The personnel is spectacular!! Some of the best I've ever seen!! The grounds are very well kept, and the place is huge. Please walk around and don't miss the chance to play some ping-pong, pool, miniature golf, and go feed the flamingos and the "papagayos". The food was excellent at the tapas bar (Flavor Market) and at Toscanas (really good breakfast and lunch buffet), The other restaurants we tried were just average. The staff recommended the french restaurant very strongly, what we found the food to be average. Overall a great experience, not only I would recomend it, I would definetely go again if I have a chance
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Excellence

Posted Jan 15, 2015
Cons: Upgrade food.
Nothing super fantastic about this place. Just a good resort to lay back, soak up the sun. Good facilities, fine pool. Beach is a bit disappointing if you want to go for a long walk, otherwise it's ok. Plenty of lounge chairs. Food is ok, not great, but decent. Grill and French restaurants were best. Mexican was way too greasy.
4 out of 5
Recommended
for Couples
by A verified traveler

Cool Resort With Decent Food

Posted Jan 15, 2015
The resort was nice, and all of the staff were very friendly. The food is hit and miss. Our favorite places were the Asian, Italian, or French place. Also the Italian place has an awesome breakfast buffet. It wasn't overly crowded, we could usually find a spot by the beach or the pool. They had shows every night, some were fun and quirky, but the circus show was awesome with some pretty cool acrobatics.
3 out of 5
by A verified travelerfrom Washington DC

New year break

Posted Jan 15, 2015
The resort is limited for entertainment. No choices. French restaurant was great. The other food was not good and very slow service. Beds are hard as a brick and I like firm mattresses. Spa is nice but over priced. Gym is awesome. It is a 45 minute drive from the airport. ..water is ruff and no snorkeling in the area. It is an hour away.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2015
We stayed second time in this hotel and hope to come back again. Great place !!!