Poolside bar

Reviews of Excellence Punta Cana - Adults Only All Inclusive

5 out of 5
Excellence Punta Cana - Adults Only All Inclusive
Playas Uvero Alto - Punta Cana, Punta Cana, La Altagracia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1411 out of 1825 reviews" "
Rating 8 - Good. 239 out of 1825 reviews" "
Rating 6 - Okay. 90 out of 1825 reviews" "
Rating 4 - Poor. 41 out of 1825 reviews" "
Rating 2 - Terrible. 44 out of 1825 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved every minute of our stay at Excellence Punta Cana. From the minute we arrived we were greeted by the staff who made the visit very pleasant and convenient. Dining options were delicious and room service menu was great to have. I would highly recommend to friends and family and I can see myself returning in the future.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on Apr 23, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food experiences. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us.It has been a pleasure hosting you and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service!!! Room was upgraded to Ocean View!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 23, 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Torsten, Cape Coral

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No upgrade available. Room was remodeled with a terrible painting job. Stuff very friendly. Pool and beach very nice. Restaurants are ok and food good.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 23, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Mabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at excellence Punta Cana. The staff were so friendly and great. The property is impeccably maintained.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 23, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Lianys, MIAMI

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this location and again it was amazing. I really enjoy my stay every time.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on Apr 22, 2024
Thank you for choosing Excellence Punta Cana once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Marybeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was amazing
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 21, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Caleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I went on our honeymoon here and stayed for 7 days. Everyone is extremely polite. The food and drinks are delicious. We especially loved the entertainment staff, Osvaldo was awesome!
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on Apr 21, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean honeymoon and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Alexandra Petruta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 9 nights in Apr 2024
Response from The Excellence Collection on Apr 21, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so nice
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on Apr 19, 2024
Allow us to thank you for your positive review about Excellence Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Wayne, Brown Deer

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Food was good. Landscaping and maintenance was fabulous. Service was excellent. The room was average (bathroom layout was substandard).
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on Apr 21, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite resorts that we’ve stayed at.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 19, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Mark

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice, welcoming staff at the Excellence Punta Cana and the property was immaculate. We would highly recommend this resort and are looking forward to our next stay.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 19, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Melissa, Hixson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Excellent service. Food was average.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on Apr 18, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendly staff more than anything. They make you feel special
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 21, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectation and the outstanding service provided by our lovely colleagues made your getaway as perfect as possible going above and beyond making you feel pampered all the time as a result of giving the royal treatment you deserved. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

ANGELA Rochelle, jacksonville

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff very friendly. Mrs. Demarry, Alenjadro( chocolate latte)and many more. We truly enjoyed our stay. Thanks for the spanish lesson and the great tasting mojitos
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 17, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4/10 Poor

Richard Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 18, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 Excellent

Lisa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 9 nights in Apr 2024
Response from The Excellence Collection on Apr 16, 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Milissia Caroline, Lakeville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fabulous, this resort is large enough but not so big that you have to walk forever to get to the various areas. Beach was cleaned each day. Ocean a little rough with red flags but we still went in up to our waists. Lots of activities like pool bingo and beach games. They did a special dinner and decorated our room for our anniversary!!! Recommend them highly.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 16, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean anniversary destination and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Megaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 16, 2024
Allow us to thank you for your positive review about Excellence Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Sevgi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the service they gave were really great. The ocean was very clean. The food was ideal. If I had to sum it up in one sentence, it was one of the best holidays I've ever had in my life.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 15, 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Courtney W

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so very beautiful. I was hoping for better food for such a highly rated resort but otherwise everything was wonderful.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 15, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Samuel

Traveled with family
Since this was my wife and I first trip out of the USA, what better place to visit was this amazing hotel. Like to call out several associates who provided excellent exceptional service. Ramon, Jacobs, Luis Roberto, Eduardo, Louise, amazing ladies at the spa Delsy and Lidy, the lady who gave us great service for room 10007. I could go on to great cooks, receptionists, lawn care, drivers. Every where we went greeted with warm, sincere smile and helloOla. The name of the hotel Excellence truly describes this amazing hotel and this amazing staff who displays superior customer service. Thank you for great 5 days. And yes we will be back soon.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 16, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Ysmelda

Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 15, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great service and the entire property is beautiful
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 15, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Heather Ann, Bloomer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 15, 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

David Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and the staff are beyond amazing!! This is our 2nd time there and would definitely go back.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 12, 2024
Thank you for choosing Excellence Punta Cana once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

David Scott

Liked: Amenities
Great vacation. The staff treated you like family. Big shout out to AKA 29, Shaggy, Kiki, and Evelin Queen. You guys were awesome!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 12, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We are delighted to know that our colleagues were able to make you feel at home away from home due to their attentiveness. We will ensure that your amiable comments reach the eyes and ears of all our staff at our resort.We look forward to welcoming you back soon and have another opportunity to pamper you with our service creating another memorable experience. Please, accept our warmest regards from The Excellence Collection.

10/10 Excellent

William

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily the most amazing trip of our lives. Amazing resort, employees, rooms/amenities, food and drinks. My only complaint was I got a little too sunburned on the last day but only because I forgot to reapply after a few to many Bahama Mamas and Scooby Doo’s. Thank you Excellence Punta Cana for a great 10 year anniversary trip for my friends, wife and I. We will definitely be back again!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 11, 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Punta Cana as host of your anniversary destination and for taking the time to share this review with the Expedia community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Arvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Queen, 29 and the liitle giy hosts were very great! Robinson the sever made our day multiple times, his smile and genuine want to serve was a highlight. Food was excellent and the gym was great!
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Apr 11, 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Punta Cana as host of your holiday destination and for taking the time to share this review with the Expedia community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Kendrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the resort. My only thing is I wish they served better food. I’m a foodie
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 10, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Cynthia, toms river

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property with lots of dining options and bars
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on Apr 10, 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Ryan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was unbelievable and amazing. Loved every moment.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on Apr 9, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Kari Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super fun and engaging. They always had a smile on their face and were happy to help you!
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Apr 9, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Mary Aston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and welcoming, the entertainment was great, Circus and the Dancers, the beach was beautiful, pristine and not at all crowded, plenty of clean towels, the room had an amazing view. The French, Mexican and Asian restaurants were the best we found, and the kitchen table for breakfast. I highly recommend this resort and the La Hacienda all day excursion.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 9, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

LaToya

Liked: Staff & service
Nice staff
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 8, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property in the DR with friendly staff. Highly recommend!
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 8, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Jelena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were great and friendly and resort was beautiful! We had a great vacation
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on Apr 8, 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to share this review with the Expedia readers.We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Annie Jean

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Excellence was fantastic! Our room was nice and well kept. The pool, beach, and surround amenities were wonderful. We LOVED all the food and drinks. The bartenders and staff were all incredibly kind and helpful. We especially loved the activities, and Osvaldo & Andelson. Throughout our entire stay they made us feel welcome and safe. From start to finish both Osvaldo and Andelson were exemplary and deserved to be recognized for their hard work and kindness.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on Apr 8, 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Punta Cana as host of your holiday destination and for taking the time to share this review with the Expedia community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Ruyan

Liked: Cleanliness, staff & service, property conditions & facilities
I’m very satisfied
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 8, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Elda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are like me and are swayed by reviews before going anywhere then I suggest you read on. I want to start off by saying that this resort exceeded any and every expectation we had. I’ve been to punta cana 4x and this was my 5th. The staff make you feel so welcomed and are extremely attentive. They go above and beyond for a great customer experience. That’s their motto and it shows. They love what they do and I’m sure it starts with their management. The resort itself was beautiful. Beach was great and the pools were very nice. The gym was impressive. Make sure to check it out. Entertainment: Andelson and Osvaldo 29 are AMAZING. They are engaging,friendly, and make guests feel at home. All activities they host throughout the day are fun and entertaining. Food: I don’t eat meat so it’s always quite difficult to be accommodated. This resort offers a splendid selection of food. Every restaurant had something I ate and if it didn’t, they ensured they got it to make my experience a great one. My personal favorite was the hibachi. The food was insanely delicious. I have to add that the quality of the meats is very good as well. We loved Roberta, Yoel, Nicolas, Raquel and Erika. They were wonderful and welcoming. Bar: we loved hanging out by the bar especially the main bar at the lobby where the entertainment takes place. We immediately built a rapport with Luis, Josesito, Ramon, and Isaias. They were WONDERFUL. Please be generous with the tips. Everyone works hard.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 9, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Giovanni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the experience! Everyone was extremely friendly, funny, polite, and professional. The food is amazing and there’s options 24 hours a day. Our favorite was Kitchen Table for breakfast, Oregano for lunch, and the French restaurant for dinner. The only improvements I’d say is it’s a little inconvenient having to change clothes so often due to the restaurant dress codes especially if you’re constantly coming from the beach/pool, but it’s not bad if your room is close by. The last thing is there isn’t much Spanish music or true Dominican food available on the resort grounds, but there are excursions available to experience some of the culture.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 8, 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We would like to mention that as a luxury resort, dress code policy at certain restaurants applies to maintain the level of sophistication that our hotel is famous for. The dress patterns are consistent with our luxurious restaurants and the supreme food offered. For more information, you can see under the FLAVORS & SPIRITS section in our webpage and app.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Grace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic week stay where we were able to relax and enjoy around the clock care and attention. Will definitely be back.
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Apr 8, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous resort! The VIP area is definitely worth the money. Restaurants were great - coffee shop was a huge bonus. We enjoyed our stay and will be coming back!
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 8, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with the Expedia community.We are very delighted to read that our resort and colleagues were able to exceed your expectations and made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Moreover, it is lovely to read that you thoroughly enjoyed the perks of being an Excellence Club guest.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Catherinah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my best vacations and excellence was played a major part in it. Stayed for 5 nights and never left the property as I wanted to relax and unwind. Excellence gave us a perfect chance for that. They could try offering free upgrades to build loyalty with their customers. But no complaints overall.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 8, 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

yvette maria manuela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing staff. Never encountered such friendly and accommodating staff as at this resort. Will definitely be back
Stayed 9 nights in Mar 2024
Response from The Excellence Collection on Apr 8, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Dishema Prontea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Celebrate my 20 year Anniversary was great. During our arrival at. resorts we was greet by host with a wash cloth and Drink. Out of all restaurants and bars only 1 restaurant and 1 bar was only for Club Members which is not bad. Hibachi was great and they had show for the guest. Room service was excellent they cleaned our room twice a day had bottle water near our bedside and bedroom slippers. Great shows at night. Only complaint I have bathroom at very scattered no sighs just have to ask
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 8, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean anniversary destination and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

terrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Based on the hotel location it may not be the best spot for swimming given the rough waves.Bavaro beach area may have safer water. The restaurants were pleasant but it was disappointing that not all the restaurants were consistently open so choices got limited. Overall a nice resort with wonderful service.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 5, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Mary-Joyce

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service and grounds. Room was definitely worn. Our shower head didn’t work and our tub leaked. The staff and service was great.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 4, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time with friends celebrating my 40th birthday. Our stay was filled with relaxation, choice of any restaurant and many options to eat every night. Our drinks were always full and cold no matter where we were on the resort. I can’t wait to come back again.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 4, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean birthday celebration and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great!
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Apr 3, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.