Ratings based on 1,304 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Kansas City, MO
Great resort experience!Posted Sep 13, 2014
Wow. This place! The room was large, well-appointed and clean. After a couple of days, they'd even customized our minibar, the number of towels we needed, how much incense we used, etc and they even put our balled-up wet bathing suits over our balcony chairs to dry. The concierge, waitstaff, front desk... Everyone made us feel super welcome. The grounds were gorgeous, the communal areas amazing. Everything about this place was top notch. The food, while not astounding, was fresh and varied. Drinks were flowing. The evening entertainment was a bit old-fashioned, but the lounge had good music and the overall atmosphere was festive. The pools were beautiful, the beach well-kept with ample chairs and towels. Overall, this place is worth every penny. We will definitely go back! My girlfriend has done numerous resorts and was a little jaded. I'd never done a package resort and was leary. We were both astounded by the effort and work put in by Excellence Punta Cana.
for Everyoneby A verified traveler
Posted Sep 12, 2014
Everything was great. No problems and the staff was great,
for Everyoneby A verified traveler from Atlanta, GA
Great hotelPosted Sep 10, 2014
Not one of the newer resorts, but my wife and I had an excellent time. It was our 10 year anniversary and was more than we had hoped for. Would recommend it to anyone.
by A verified traveler from Maryland
Worst all-inclusive ever visited!Posted Sep 10, 2014
Pros: The beach and that they had a lot of covererd beach/pool chairs.
Cons: Resort needs to be closed down and re-staffed with new employees or re-train all of the current employees on service, cleaning, food, bartending.
Location: I do not know, we like to relax at the Resort while on vacation.
First let me say that I wanted to love this Resort. We visited the Excellence (Riviera Cancun) September 2013 and we loved it so much that I convinced my husband to increase our vacation time from 7 days to 11 days.No offense to anyone, but if anyone gave this Resort more than a 1 or 2 star rating the reason had to be either: (1) this is their first time at an all-inclusive resort and they do not know any better, or (2) they have never been to a GREAT all-inclusive Resort. Our room was “wiped down” not cleaned was hair and stains on and around the toilet, sink, and tube. I had to request that my sheets and bedspread be changed the first night because they both were stained bed hard like a rock. The food at this resort was by far the worst tasting food that I have ever eaten at a Resort; it was NASTY not bland as some resort food can be because it is cooked for the masses. Most if not all of the food was really NASTY! The alcholic drinks were HORRIBLE and obviously of lesser quality and watered down they were all to sweet with no alohol.I have NEVER had such bad service at any Resort that we have visited, all-inclusive/ none all-inclusive. All of the staff with the exception of a small few catered to the Caucasian and Spanish speaking guest (neither of which categories we fit into). I counted for every 5 times a service staff member asked or provided a Caucasian or Spanish speaking guest service we were asked or provided service 1 time. A lot more to say not enough space.
for Everyoneby A verified traveler from North Carolina
Good place to stay. It grew on usPosted Sep 9, 2014
Pros: The food (especially Chez Isabella's) The pool (swim up bar is the best) Beach amenities
Cons: Update the rooms a bit Be more friendly Either get rid of the casino or run it like a casino
Location: The horseback riding that is free. It's only about 30 minutes and is included with the resort. If you don't do a lot of riding, 30 minutes is enough
We've stayed at other all inclusive resorts before and at first we were a little disappointed. The facility itself is older and in need of some repairs. When we got to our room, it smelled a little like soil. I think the humidity combined with the garden area caused that. It was a clean room with an older (possibly 80's) decor but that didn't bother us. We're there to relax... Not critic the decor. The staff was not rude but not overly friendly either. They didn't become friendly until they got to know us and realized that we tipped. Once you tipped them, they would fall over to be friendly to you. The swim up bar was great! It was a great place to meet people and have some drinks. The food was probably better than any other all inclusive. The buffet wasn't great but they usually aren't. The Lobster House was 9/10 especially for breakfast... Spice was 9/10... and Chez Isabella's is a 10/10!! We either didn't visit the others or they were just OK. The shows were decent but nothing to write home about. If you're going for the casino, you're booking the wrong place. First, it is small with only a couple tables and the dealers were the epitome of unfriendly. It appeared that they all hated their job and didn't portray and atmosphere that made it fun to gamble.
for Everyoneby A verified traveler
Posted Sep 9, 2014
It is a second rate facility - not terrible, but not great.
for Everyoneby A verified traveler from Chicago IL
Excellent.Posted Sep 9, 2014
The flight on United Airline was terrible. You had to pay for everything from luggage check, to meals on the flight. However, the return flight was on Copa Airline and it was great! Punta Cana Excellent Resort was the best. The resort was paradise on earth!
for Everyoneby A verified traveler
Really great resort!Posted Sep 9, 2014
Pros: I love the staff, everyone made you feel so welcome and was there to help with any little thing.
Cons: When we visited, there were several strong storms that came through making the whole resort incredibly slick. Be careful.
Truly enjoyed my stay at Excellence Punta Cana. The staff was fantastic, the food was good and the views and facilities were amazing.
for Everyoneby A verified traveler from College Station, TX
Happily surprisedPosted Sep 8, 2014
4 days 5 nights Excellence club junior suite garden view Food was very good. Only a couple of things I didn't like, not because they were poorly executed, but because I just didn't like that dish. Therefore, I just ordered something else and ate every bit of it. Staff was always helpful and friendly. They worked hard to ensure we were having a good time. I would highly suggest the excellence club upgrade. Our stay would have probably been just fine without it, but having access to the more comfortable chairs on the members only beach, private check-in, the members lounge, and the overall level of service made it extremely enjoyable. Overall, I was happily surprised with our vacation. It was just as enjoyable as our honeymoon five years ago at another resort, and at a quarter of the price.
by A verified traveler from Philadelphia
Gratuity included?Posted Sep 8, 2014
Food was ok at best.... The service was ok as long as you tipped good.... Gratuity is supposed to be included, so I thought. The mosquitos were the worst part! If I managed to come back without the West Nile Virus, malaria, or any other diseases it will be a miracle! The first night the room above was leaking water down into our bathroom instead of moving us they thought it would be better to keep us in the room.... Oh yeah, when you arrive to the airport expect to pay $10 a head to enter the Dominican... Maybe the United States should follow this practice, I believe it could used to secure our border... In summary, it sucks!