Banquet hall

Reviews of Four Points by Sheraton Puntacana Village

4 out of 5
Four Points by Sheraton Puntacana Village
Boulevard 1ero De Noviembre, Punta Cana, La Altagracia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 669 out of 1003 reviews" "
Rating 8 - Good. 237 out of 1003 reviews" "
Rating 6 - Okay. 50 out of 1003 reviews" "
Rating 4 - Poor. 21 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Guylaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for an overnight stay at Punta Cana airport
Stayed 1 night in Apr 2024

10/10 Excellent

Lelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent for an overnight stay close to the airport l!
Stayed 1 night in Apr 2024

8/10 Good

Alycia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for an airport hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Minerva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Comfortable bed. The room is big and spacious. The location is walkable to many restaurants. The hotel is 5 minutes away from the Punta Cana airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed here one night after spending a week in a resort before returning to the airport. The hotel was clean. The outdoor pool was nice for our kids to play in. We loved the food at the restaurant. Happy hour drinks, the dinner and breakfast were great. The front desk gave us the airport shuttle schedule and it was on time. Hotel was perfect for our one night stay and I wouldn't mind staying here again.
Stayed 1 night in Apr 2024

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff was great. Super helpful too. Some days my room was cleaned, some days it was not. I also had a new dress go missing. I hadn't worn the dress on the trip because I was saving it for the last day that I was there. When I went to get out it of the wardrobe, it was gone. We looked everywhere. I went through my house when I got home, even though I knew I took it with me. I wasn't surprised to find it was not at home either. It's a conundrum. 😒
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Dionisio Cabral, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Great place overall. Top notch.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robin, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to wait for flight out of Punta Cana Airport. It might be better if shuttle to airport started a little earlier than 7am.
Stayed 1 night in Apr 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Hannah Monique, Pine Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and professional
Stayed 3 nights in Mar 2024

10/10 Excellent

Victor

Stayed 1 night in Mar 2024

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic staff. Many options to eat across the street
Stayed 2 nights in Mar 2024

10/10 Excellent

Casey

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great when our flight got cancelled. Early check in, clean and accommodating
Stayed 1 night in Mar 2024

10/10 Excellent

Jesús

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Carlos, Navarre

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel restaurant is bad. The service to staff is terrible
Stayed 2 nights in Feb 2024

8/10 Good

reena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to airport but far from the beach.
Stayed 5 nights in Mar 2024

10/10 Excellent

Terica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant. Hotel was close to mall and shopping center.
Stayed 1 night in Jan 2024

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There when we needed
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Liked: Amenities
Very ckean and comfortable room . I love the staff.
Stayed 3 nights in Mar 2024

8/10 Good

HENRY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price right next to the airport
Stayed 1 night in Mar 2024

8/10 Good

Aleksandra

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Mar 2024

10/10 Excellent

Sujeire

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Mar 2024

8/10 Good

Billie Jean

Liked: Cleanliness, staff & service, property conditions & facilities
The only downfall was VERY slow checking. Otherwise it was excellent, very friendly staff and shuttle driver.
Stayed 1 night in Mar 2024
Response from JoelHcruz on Mar 13, 2024
Dear Mrs Jean,On behalf of the entire hotel, I would like to thank you for choosing us as your destination and for sharing your experience about your stay.Your comments have been shared with the team and all the management, as a way to give you a very special stay and experience in your next stay.We look forward to welcoming you again soon.

10/10 Excellent

Maurice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good service. Connecting door made us enjoy the neighboors tv a bit.
Stayed 1 night in Mar 2024
Response from JoelHcruz on Mar 12, 2024
Dear Mrs Maurice,On behalf of the entire hotel, I want to thank you for sharing your experience about your stay.It is always encouraging to hear positive feedback, especially when it comes from those who matter most: you; we have shared it with the team and management as a way of celebrating our great guest experiences. Once again, I thank you for taking the time to share it.We look forward to welcoming you back soon.

10/10 Excellent

Reginald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Served my needs well
Stayed 1 night in Mar 2024

8/10 Good

Caamano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Halls can loud at night however hotel was very clean and well kept. Good food and drink , nice pool . Great location for bussines/meetings .
Stayed 3 nights in Mar 2024
Response from JoelHcruz on Mar 12, 2024
Dear Mr Caamano,On behalf of the entire hotel, I would like to thank you for choosing us as your destination and for sharing your experience about your stay.Your comments have been shared with the team and all the management, as a way to give you a very special stay and experience in your next stay.We look forward to welcoming you again soon.

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms
Stayed 1 night in Mar 2024
Response from JoelHcruz on Mar 12, 2024
Querido Sr Eduardo,En nombre de todo el hotel, quiero darle las gracias por compartir su experiencia sobre su estancia.Siempre es alentador escuchar comentarios positivos, sobre todo cuando vienen de los que más importan: ¡ustedes!; Lo hemos compartido con el equipo y la gerencia, como una forma de celebrar las grandes experiencias de nuestros huéspedes. Una vez más, le agradezco el tiempo dedicado en compartirla.Esperamos volver a recibirle pronto.

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for first night in Punta Cana after landing late in the evening
Stayed 1 night in Mar 2024
Response from JoelHcruz on Mar 12, 2024
Dear Sir.On behalf of the entire hotel, I want to thank you for sharing your experience about your stay.It is always encouraging to hear positive feedback, especially when it comes from those who matter most: you; we have shared it with the team and management as a way of celebrating our great guest experiences. Once again, I thank you for taking the time to share it.We look forward to welcoming you back soon.

10/10 Excellent

Fadwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to deal with them , excellent
Stayed 1 night in Feb 2024
Response from JoelHcruz on Mar 7, 2024
Dear Mrs Fadwa,On behalf of the entire hotel, I want to thank you for sharing your experience about your stay.It is always encouraging to hear positive feedback, especially when it comes from those who matter most: you; we have shared it with the team and management as a way of celebrating our great guest experiences. Once again, I thank you for taking the time to share it.We look forward to welcoming you back soon.

10/10 Excellent

danny a

Stayed 1 night in Mar 2024

8/10 Good

Pete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed because it was close to the airport, so this hotel is mainly for air travellers. That said there are several good restaurants and things to do across the road in Punta Cana village so our stay was very comfortable.
Stayed 1 night in Feb 2024
Response from JoelHcruz on Mar 7, 2024
Dear Mr Pete,On behalf of the entire hotel, I want to thank you for sharing your experience about your stay.It is always encouraging to hear positive feedback, especially when it comes from those who matter most: you; we have shared it with the team and management as a way of celebrating our great guest experiences. Once again, I thank you for taking the time to share it.We look forward to welcoming you back soon.

10/10 Excellent

Victor, Rockland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location if you have a flight out of Punta Cana could not be better. Once in the hotel there is not much to do but the little village across the street is a fun place to explore. The staff at the hotel are wonderful. It was very, very, very busy but the staff was pleasant and professional. The manager Julia was excellent.
Stayed 1 night in Feb 2024

8/10 Good

ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very close to airport, clean and comfy beds and quiet
Stayed 1 night in Feb 2024
Response from JoelHcruz on Mar 8, 2024
Dear Sir.On behalf of the entire hotel, I would like to thank you for choosing us as your destination and for sharing your experience about your stay.We have shared your review with the team and management as a way to give you a very special stay and experience on your next stay.We look forward to welcoming you again soon.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Feb 2024
Response from JoelHcruz on Mar 8, 2024
Dear Mrs Diane,On behalf of the entire hotel, I want to thank you for sharing your experience about your stay.It is always encouraging to receive a positive review, especially when it comes from those who matter most: you! We have shared it with the team as a way of celebrating great guest experiences. Once again, I thank you for your time.We look forward to welcoming you back soon.

8/10 Good

Maricela C Cruz de

Liked: Cleanliness
Stayed 4 nights in Feb 2024

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close fo airport, nice restaurant area across the street, but the shuttle at the airport was VERY difficult to find, we ended up taking a cab
Stayed 1 night in Feb 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel very clean and safe
Stayed 1 night in Feb 2024

10/10 Excellent

James, Salem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendy, helpful staff. Shuttle service from airport and easy walk to varied eating/shopping.
Stayed 1 night in Feb 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the flu and they let me check in 4 hours early. Clean room, comfortable bed,
Stayed 1 night in Jan 2024

10/10 Excellent

Aris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is centrally located and has many dining options - You can eat at the hotel or at the gallery across the street. The staff is super friendly. I needed a room change because there was a very noisy toddler in the adjoining room, and Manuel from reception was excellent at making this change happen. He is both friendly and professional. I would definitely return to this hotel again!
Stayed 1 night in Feb 2024

6/10 Okay

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The website said every room has a microwave and refrigerator.. it doesn’t. The phone in our room didn’t work so I had to call the front desk from my own phone and half the time they would tell me front desk is busy and to call back later but when i would go downstairs front desk would just be chilling. The waiters/ bartenders are really the nicest people ever. They remember your orders and are as quick as they can be. They get a 10/10.
Stayed 4 nights in Feb 2024

8/10 Good

Cameron, Sherwood Park

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just 5 min from airport. shoping & restaurants right across the street in an outdoor plaza/ shopping center. Hotel had a decent breakfast that could be included in your stay. only downside for me was that the pool area was very small. But for a quick night or two it was fine.
Stayed 1 night in Jan 2024

10/10 Excellent

Rena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night stay after long travel day!
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were at the hotel within minutes of contacting them for the free shuttle.
Stayed 1 night in Feb 2024

10/10 Excellent

Madan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service excellent staff
Stayed 4 nights in Feb 2024

10/10 Excellent

Aris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and staff. Special mention to Manuel for helping me with luggage storage as I awaited the next leg of my vacation.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dennis

Stayed 1 night in Feb 2024