Ratings based on 412 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom new jersey

Room

Posted May 19, 2015
Be careful with thing o belonging you left at the room, because they stolen..: By experience... I was in the resort and one night I left my wedding ring together with other ring a next day in the morning when they going yo clean my rings disappear ! And past almost a week and I don't have any answer yet. So, be careful in the room! Lock everything valuable!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom T

Reasonable

Posted May 13, 2015
Poor customer service, they do not explain how the system works once you arrive to the hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

The most palapas & palm trees on the beach.

Posted May 6, 2015
Pros: f your looking for the best beach area with some shade, this would the one to check out.
Cons: The beds could use mattress toppers & fluffy pillows
Location: There are excursions that are availabe to take you anywhere in the Punta Cana region.
The staff is very friendly and courteous. They were outgoing and enthusiastic to assist. There was entertainment every night that had a variety of shows and live performances. The wi-fi is left to be desired. It was free for 1 hour only in the main lobby and must only be used at that time. The beds could use mattress toppers & fluffy pillows. The housekeeping staff was very attentive and would return at night to see if you needed anything additional. The restaurants & buffets do need a better variety and local flare would not hurt. The best part of this property is the service that is paid attention to the beach and pools. There is multiple staff members always cleaning the area. Service bars with both alcoholic & non-alcoholic beverages. There is plenty of bottle water. If your looking for the best beach area with some shade, this would the one to check out.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati, OH

Beautiful Beach but very crowded.

Posted May 4, 2015
Cons: Air Conditioning and staff attitudes especially the front desk staff.
The resort was just too big but if you like that sort of thing than it's the resort for you. The staff LOVES children - specifically babies which was nice but aside from that, we felt that we were inconveniencing them. I've never experienced this in Mexico's all-inclusive resorts. It was clean and the grounds very well kept. The food was alright but it was very typical and you can expect the same buffet everyday with very slight changes. The air conditioning all across the resort is poor - especially the Japanese restaurant and Garden Grille Steakhouse. FIX THE AIR CONDITIONING! One last thing, I wasn't a fan of seeing one of the shuttle drivers watch porn on his phone while waiting for the tram to load and while driving to the lobby. He actually hit a suitcase that was on a truck coming the opposite direction.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom md

It was really nice love it

Posted Apr 29, 2015
My experience was really exaited I just knew the place
3 out of 5
by A verified travelerfrom Toronto, Canada

Nice hotel, disengaged staff and "seat wars".

Posted Apr 20, 2015
Pros: Landscaping is beautiful, and property very clean everywhere.
Cons: Rooms need to be freshened up: bath tubs need to be refinished, mirrors are old, patio door didn't slide properly (even came off it's rails twice).
We are in our mid 40s. This was our 2nd stay at the Grand Bahia Principe Bavaro in Punta Cana. We have been three times before to the Grand Bahia Principe in Riviera Mexico. My parents are privilege members at the Bahia Principe Esmeralda in Punta Cana. Unfortunately, this was our worst vacation ever. I'm not sure what was going on, but the service in general was extremely poor, in almost all areas. Housekeeping didn't show up until almost 4pm. Master bed linen was changed, but the sofa bed for our son was never made; in fact, linen was never provided. We called daily to ask for it, never received it. Beer (2 cans) was stocked only on our arrival date. Hoping for more the next day, we left a nice tip, but received no beer at all! We called and were delivered 1 can. We called...and never received beer again in the fridge for the rest of the week! Towels were only provided for 2 people. We had to call every day to request another towel for my son...which was never delivered until after 8pm. Getting a 2nd glass of wine at dinner was like pulling teeth.
2 out of 5
by A verified travelerfrom Los Angeles

Used to be a nice hotel

Posted Apr 16, 2015
Bought a bag at a store and they refused to give me my money back because it was damaged upon purchase. Called maintenance to get a broken lamp fixed and was done after 5 days. The waiters hardly ever came to our table to attend us except for one. His name is Luis and is the best supervisor there.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

EXCELLENT!!

Posted Apr 12, 2015
Staff was incredible!!! So charming. Food and food options were fantastic. Japanese and Dominican restaurants were fantastic. Beach was superior. Cabana guys were so helpful. Tram device to everywhere. Came in handy after a day at the beach. Love love love the staff at Turquesa. Wellington in guest services was amazing, as was Felix and Luz at the Dominican restaurant. The entertainment team of Carlos and Jean Michel, we're so charming. My mom had the time of her life. We fell in love and will come again!!!
3 out of 5
by A verified travelerfrom New Jersey

Huge Resort

Posted Apr 11, 2015
Cons: Serve hot food and make sure the bathrooms are very clean.
My friend and I vacationed at the Grand Bahia Principe Bavaro from the 31st-5th. First let me start out with an important note to my Black and Brown friends,dark skin does sunburn!!!! I learned the hard way. My forehead and nose burned. My arms broke out in an itchy rash. PROS: The resort is beautiful and huge. I loved that there are 3 huge pools (there could be more). The drinks are awesome and sweet. My favorite was banana momma. Most of the workers were very friendly. My favorite was the young women who served in the Dominican Restaurant. She was so energetic and fun! CONS: Okay first, I got to get this off my chest...THERE WAS A ROACH IN THE BATHROOM OF THE BAVARO LOBBY!!! The food in all of the buffets were cold. The bread was always super hard. I love Dominican food, it's so flavorful but it was disappointing to always have to eat cold food. The beach chairs fill up very early, if you're not awake and out by 6 am, then you will not get a chair on the beach. There will be chairs available after 3pm. Also, the pool by the beach is the same, if you are not up and out early, there will be nothing available. That kind of sucks too because that's the only pool where all of the entertainment happens. However, the other two pools are more calm and relaxing. Also, the bathroom in the hotel room wasn't cleanest and they didn't provide wash cloths either. Overall, it was a good experience but i don't think I would visit that resort again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel!

Posted Apr 10, 2015
Really nice experience. I recommend when you go to make reservations to the restaurants in the resort cause if not your forced to eat at a less than ok buffet. But overall great resort. Definitely will go back!!