Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Toronto, Canada

Nice hotel, disengaged staff and "seat wars".

Posted Apr 20, 2015
Pros: Landscaping is beautiful, and property very clean everywhere.
Cons: Rooms need to be freshened up: bath tubs need to be refinished, mirrors are old, patio door didn't slide properly (even came off it's rails twice).
We are in our mid 40s. This was our 2nd stay at the Grand Bahia Principe Bavaro in Punta Cana. We have been three times before to the Grand Bahia Principe in Riviera Mexico. My parents are privilege members at the Bahia Principe Esmeralda in Punta Cana. Unfortunately, this was our worst vacation ever. I'm not sure what was going on, but the service in general was extremely poor, in almost all areas. Housekeeping didn't show up until almost 4pm. Master bed linen was changed, but the sofa bed for our son was never made; in fact, linen was never provided. We called daily to ask for it, never received it. Beer (2 cans) was stocked only on our arrival date. Hoping for more the next day, we left a nice tip, but received no beer at all! We called and were delivered 1 can. We called...and never received beer again in the fridge for the rest of the week! Towels were only provided for 2 people. We had to call every day to request another towel for my son...which was never delivered until after 8pm. Getting a 2nd glass of wine at dinner was like pulling teeth.
2 out of 5
by A verified travelerfrom Los Angeles

Used to be a nice hotel

Posted Apr 16, 2015
Bought a bag at a store and they refused to give me my money back because it was damaged upon purchase. Called maintenance to get a broken lamp fixed and was done after 5 days. The waiters hardly ever came to our table to attend us except for one. His name is Luis and is the best supervisor there.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

EXCELLENT!!

Posted Apr 12, 2015
Staff was incredible!!! So charming. Food and food options were fantastic. Japanese and Dominican restaurants were fantastic. Beach was superior. Cabana guys were so helpful. Tram device to everywhere. Came in handy after a day at the beach. Love love love the staff at Turquesa. Wellington in guest services was amazing, as was Felix and Luz at the Dominican restaurant. The entertainment team of Carlos and Jean Michel, we're so charming. My mom had the time of her life. We fell in love and will come again!!!
3 out of 5
by A verified travelerfrom New Jersey

Huge Resort

Posted Apr 11, 2015
Cons: Serve hot food and make sure the bathrooms are very clean.
My friend and I vacationed at the Grand Bahia Principe Bavaro from the 31st-5th. First let me start out with an important note to my Black and Brown friends,dark skin does sunburn!!!! I learned the hard way. My forehead and nose burned. My arms broke out in an itchy rash. PROS: The resort is beautiful and huge. I loved that there are 3 huge pools (there could be more). The drinks are awesome and sweet. My favorite was banana momma. Most of the workers were very friendly. My favorite was the young women who served in the Dominican Restaurant. She was so energetic and fun! CONS: Okay first, I got to get this off my chest...THERE WAS A ROACH IN THE BATHROOM OF THE BAVARO LOBBY!!! The food in all of the buffets were cold. The bread was always super hard. I love Dominican food, it's so flavorful but it was disappointing to always have to eat cold food. The beach chairs fill up very early, if you're not awake and out by 6 am, then you will not get a chair on the beach. There will be chairs available after 3pm. Also, the pool by the beach is the same, if you are not up and out early, there will be nothing available. That kind of sucks too because that's the only pool where all of the entertainment happens. However, the other two pools are more calm and relaxing. Also, the bathroom in the hotel room wasn't cleanest and they didn't provide wash cloths either. Overall, it was a good experience but i don't think I would visit that resort again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel!

Posted Apr 10, 2015
Really nice experience. I recommend when you go to make reservations to the restaurants in the resort cause if not your forced to eat at a less than ok buffet. But overall great resort. Definitely will go back!!
4 out of 5
Recommended
for Everyone
by A verified traveler

2nd time!

Posted Apr 8, 2015
Pros: Bar staff at the pool, Wilson, Jesus, and Alberto were THE BEST!! Truly second to none!
Cons: Mattress & pillows need updating.
We loved the Bahia Principe so much we came back for a second time! It didn't dissapoint. The grounds are beautiful, staff is very nice, and shows at night were great!! The only downside was the quality of mattress and pillows. The pools were clean, bar staff was fun and quick, and food was amazing! Wifi is only available for an hour (free) in the lobby, otherwise you have to pay for it. We took our kids, (9 & 11) both times and they had a great time. We rode the Segways around the resort, and this was a blast!! I'd definitely recommend visiting.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, Canada

Great staff but food was a let down

Posted Mar 24, 2015
Staff was friendly and eager to help. Rooms were clean but often smelt muggy. Wide selection of food however it tasted awful. Alcoholic beverages that were included were poorly made. Wifi services are ridiculously over priced, USD15 a day is daylight robbery. Entertainment could certainly have been better, during my last visit to the Dominican Republic I stayed at Occidental and shows were of better quality so it can be done.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ottawa

Great staff and great beach

Posted Mar 23, 2015
March 2015. Family of 4. Kids 6 and 8. Great pools. Lots of options. Busy beach but very nice and clean. Food is ok. Staff are great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut, USA

Has everything you need, right on the beach

Posted Mar 23, 2015
Amazing time at a beautiful hotel right on the water. Also has a number of beautiful pools and a very friendly and helpful staff.
3 out of 5
by A verified travelerfrom California

A little run down!

Posted Mar 22, 2015
The place was a little run down. First the safe (that we paid for) didn't work. Then had to call maintenance to fix the fridge. When the fan and hair dryer weren't working right, we kind of gave up calling. The staff, however was always friendly and accommodating. The food was also pretty good for all inclusive.