Ratings based on 205 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brampton

Nice hotel clean and staff are friendly

Posted Aug 19, 2014
Pros: the beach and hotel friendly staff
Cons: Just the towel cards my towel got stolen Samuel gave me a new card but has a guest I do not think I should be charged for the towels
Location: we did the day trip sauna island Paco cool guy!
Nice and clean staff are friendly the food choices are amazing I like the theme nights at the restaurants and shows are amazing my family enjoyed this trip will recommend this place. Good job Samuel!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Aug 13, 2014
Great place for a large family. I would recommend this place.
3 out of 5
Recommended
for Families
by A verified traveler from miami

Close to the beach and good facilities

Posted Aug 10, 2014
Pros: Lots of things to do for kids
Cons: Better maintenance to rooms, more vehicles to move guests between facilities
Location: Great
Rooms were ok, but lots of things can be improved if well maintained. Service was acceptable, but one usually has high expectations from Dominican staff dealing with tourists
4 out of 5
Recommended
for Families
by A verified traveler

Great food and service

Posted Aug 9, 2014
Pros: The cleanliness and the choices of the a la carte restaurants...the meals were extra ordinary and tasted delightful.
Cons: The caulking of the tiles in the bathroom were messy and not well finished. The quality of the deserts tasted processed
Location: The location was great and we also enjoyed the excursions....we did not feel safe to leave the resort on our own.
Our family stayed for a week at the Bavaro...the breakfast buffet was very good...plenty of choices. The lunch and dinners were great....the staff was friendly and courteous.
2 out of 5
by A verified traveler from Las Vegas, NV

Very disappointed about hotel stay

Posted Aug 8, 2014
Pros: Some employees are wonderful
Cons: Hotel condition is bad, no ventilation in lobby , you can sweat to dead
Location: Beach is beautiful and a lot of things to do, like excursions.
1 out of 5
by A verified traveler from FL

Stay away, not a vacation worth resort!

Posted Aug 2, 2014
From day one I have had a horrible experience with grand palladium. The staff is very unfriendly, the organization of the resort is very unorganized, restaurants are not tasty and the kids club was very boring. The best days during my trip was leaving the resort and visiting the spa! Restaurants- rather then allowing you to make reservations at the restaurant visits you have to go to the restaurant of choice at 5p and stand in a line for over an hour to make a reservation later that night. Best to go to the buffet every night! Rooms- are beautiful but the cleaner comes every few days. Kids club- at night, the kids would sit in front of the TV, I could do that in my room!
3 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Family of 9, three children under 6.

Posted Jul 29, 2014
A big, beautifully kept resort. Our rooms (villa 38) were near the lobby but far from the beach and pools, which was a bit of a workout with three small children and all the swimming gear. We made reservations for the a la carte restaurants for the week and were seated promptly. Food was decent. Brazilian was good. Good experience overall but will try another resort next time.
2 out of 5
by A verified traveler from Michigan

Disappointed

Posted Jul 28, 2014
Pros: Good excursions and beach and pools were awesome. Maid service was good.
Cons: Customer service needs LOTS of help
Location: Only did resort excursions and complimentary shuttle to shopping and all went well
4 out of 5
Recommended
for Everyone
by A verified traveler from Ny, NY

Very nice value.

Posted Jul 23, 2014
Pros: Good variety.
Cons: The staff are ultra friendly but I think they can do a better job at telling you exactly what is included in the package.
Location: We stayed on the resort which is quite large.
Overall it is a nice place. You can walk freely between the different hotels in the resort.
3 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice hotel , too big understaff

Posted Jul 23, 2014
Breakfast until 10 am so be prepared to wake up early Asked per tv remote control and 7 days after never received it A friend went to shower and no towels until 3 h after Food good in general as well as entertainment