Ratings based on 218 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago, il

Nice big hotel, close to the beach and many pools.

Posted Nov 22, 2014
Our time there was wonderful. The staff was outstanding. The food was great, lot of different kinds. The hotel is beautiful and a lot of things to do. They keep everyone having fun, and interested. Nothing but good things to say about this hotel
5 out of 5
Recommended
for Couples
by A verified travelerfrom Virginia

Beautiful suites; great beach

Posted Nov 9, 2014
Pros: Beautiful grounds, very helpful staff, and the superb beach area.
Cons: The selection of day trips and excursions available could be improved.
Location: Shopping; water-oriented excursions: diving, snorkeling, fishing, eco tours etc.
Resort grounds were strikingly beautiful, well maintained. Beach was picturesque. Staff were helpful, friendly. Food was plentiful and quite good, especially the tapas restaurant. Resort was the picture of a tropical paradise. Suite was spacious, well-appointed, and luxurious.
4 out of 5
Recommended
for Everyone
by A verified traveler

staff very friendly

Posted Nov 8, 2014
The staff at the pirate pool was very kind and pool was very clean.. Maid service was very good.. I was disappointed that there was no wash cloths.
3 out of 5
by A verified travelerfrom florida

Posted Oct 29, 2014
Ants in the room. Several maintenance issues that they resolved....but only temporality. Its a 4 star resort....you get what you pay for. Lots if walking as this resort is really spread out. Verizon cell phones will not work in the DR for calls or texts. 30 people were here for wedding. We were all spread out everywhere. Very hard to communicate times, activities and dinner with only land line communication. If rooms could've been together we wouldn't have had such a problem. Everyone had room issues. The honeymoon suite had an outdoor rooftop jacuzzi that didn't even work. We just expected more.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Average service, beautiful facilities

Posted Oct 6, 2014
Beautiful resort! A bit spread out, be prepared to walk 5-7 minutes to ANYwhere. The open air lobby looks magnificent, but could really benefit from some better ceiling fans like the theater has as its not climate controlled. No room service option and the unreasonable demands of wearing long pants for men (even if it was pajama pants- I'm serious) to eat in the restaraunts in sweltering heat really got old. Women faired better coming in the shortest of shorts and again I emphasize that I witnessed men in track pants, pajama pants and sweat pants but my khaki shorts were turned away. Plan accordingly. The room was beautiful and kept very cool by the AC, but the toilet fixture was broken upon arrival and repeatedly set back into place. We had ants in the bathroom. And we never received wash clothes the entire stay. They stock the mini refrigerator daily (but skipped is one day of the week) The beach was amazing!! Soft white sand, awesome blue green water. Loved the pool as well! The bar staff was inexperienced save one bartender, Raina. No one else knew what a Shirley Temple or other familiar drinks (even in the carribean) were. On more than one occasion in the restaurants and bars when thanking the staff en español, they simply replied "Ok." Being accustomed to travel to the Carribean after 10 trips, this was odd as most other resorts really emphasized "it's my pleasure" or a bear minimum "de nada" Overall an amazing week away with more positives than not
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas, NV

We were upgraded so that was a plus however being

Posted Oct 6, 2014
Pros: Everything is within the proximity of what we needed especially the beach. It felt like we did not have to go anywhere to enjoy oneself. The nightly
Cons: Telling us what the weather is going to be like.
Location: We call it the beach mall was kind of irratating pulling you to their stores. Wish someone told us about the Catholic church close by. We went to Hegu
Everything you needed was in the resort however the phone system sucks. We were in a wedding package and it was impossible to communicate with our party as our phone was dead for three days. We had to go to the lobby to make calls. The meat in the buffet were tough. The Japanese restaurant was excellent. I would like to comment Adone, the bell boy who was very professional, friendly & did extra miles for us. He gave us a thorough tour of the facilities of both the Palace & the Bavaro. Love the attention we got from him.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom D.C.

Great Stay in DR

Posted Sep 1, 2014
My overall experience was fantastic. My only cirque is that the shower had a little mold (hard not to have mold with the humidity) and the constant any selling. Everyone was trying to sell something from jewelry to excursions to vacation club. After the first couple of days saying no they stop asking. But other then that everything was great. The service was excellent and the food was pretty good. I will stay at another Palladum resort without a doubt and I would recommend it to anyone.
5 out of 5
by A verified travelerfrom tilani

Nice hotel near the beach

Posted Aug 31, 2014
Room was very bad, bathroom is worst in my life , jacuzzi is not working shower door was not closing,I am not going to stay in junier suite next time
2 out of 5
by A verified travelerfrom NY

You can do better!!

Posted Aug 21, 2014
Pros: The grounds are well maintained.
Cons: Improve transportation practices, train staff to improve hospitality, day passes shouldn't be allowed & increase staff to reflect the number of guest.
Location: Many exertions are available to suit various interests. However, there is high pressure to book exertions from staff, all the time.
This is a mega resort comprised of three smaller resorts. They advertise an abundance of amenities, however the accessibility to the amenities is limited, due to the below poor transportation practices they implore. A "train" system is used to transport guests within the resort. The resort says that the train runs very fifteen minutes, but that is false. It runs approximately every 35 minutes and never at a consistent time. After waiting over thirty minutes, one hopes there is room on the train. Very often, you may be waiting another 35 minutes for it come back around. The entertainment was not clearly advertised and activities were cancelled due to various reasons. Additionally, restaurants and pools were closed on some days with no explanations. The kids club supervision consisted of putting the children in front of a tv or gaming system for extended periods of time. The food was below par, and worst of all, some of the Waite staff were rude towards the guests. There was an underlying resentment toward guest, that was very bizarre and uncomfortable. For the most part the grounds were kept clean, however on Saturday the resort was filthy due to the number of guests verses the number of staff working. Day passes are sold at the resort. On Saturdays, many locals take advantage of this resort feature and the number of guest multiplied. However, the staff stayed the same. Shop around because you can do better than this resort!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brampton

Nice hotel clean and staff are friendly

Posted Aug 19, 2014
Pros: the beach and hotel friendly staff
Cons: Just the towel cards my towel got stolen Samuel gave me a new card but has a guest I do not think I should be charged for the towels
Location: we did the day trip sauna island Paco cool guy!
Nice and clean staff are friendly the food choices are amazing I like the theme nights at the restaurants and shows are amazing my family enjoyed this trip will recommend this place. Good job Samuel!!!