Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Very nice hotel, rooms were large, clean and comfy

Posted May 22, 2015
Pros: the rooms, the beach and my son loved the pirate ship pool area.
Cons: Staff's attitude towards everyone. Cleanliness of the pools.
Location: We were perfectly content with beach and pools. Did not take any excursions or leave the resort.
Hotel location and rooms were great.The beach was very nice as well. The staff seemed annoyed by anyone and everyone. The wait staff at the al a carte restaurants was awful! You are told when you check in that no reservations are required, yet if you don't stand in line at 530pm to make a reservation they look and treat you like garbage when you dare to come to the restaurant without one. After two similar awful experiences at different restaurants we didn't want the nasty service to ruin the rest of our vacation, we just ate at the buffets which were pretty good with minimal staff interaction. Overall we had a nice and restful vacation, but we realized that through out it we kept comparing everything to our previous vacation in Mexico which was 100% more fun and memorable. I prefer to spend my money on a vacations where i don't have to stress about ppl taking out their daily life/work aggravations on me and my 2yr old.
2 out of 5
by A verified travelerfrom boston, ma

Felt like a bother to front desk reception..

Posted May 21, 2015
the front desk staff were very rude.... Not open to helping at all... Got upset we paid through Expedia and not them.. Had an attitude through entire check in process...
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Exercise dream

Posted May 15, 2015
Pros: Room, activities and hospitably.
Cons: Getting in some restaurants and to much vendors.
Location: I had great time by the pool. They have a nice beach, tennis courts, volley ball, soccer field, archery and other excursion you can make in the lobby.
Very nice lots of walking if you like to walk. Resort very spacious great shows, nice disco and good food. They have small driving carts so you can get around. Would not recommend casino if you like to gamble too small. Overall I had a good time I would do it again.
2 out of 5
by A verified traveler

Posted May 14, 2015
Food no good. Staff no good. Alcohol no good. No room service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, Michigan

Grand Palladium Bávaro

Posted May 13, 2015
Cons: Staff
Nice hotel and very nice beach but the staff is terrible.
3 out of 5
by A verified travelerfrom louisville ky

Scenery nice people are rude!!!!!

Posted May 10, 2015
Not sure that I can honestly blame the hotel 100% however the people for the most part were extremely rude! People constantly bothering you to buy something everywhere! Good luck getting in the fancy places to eat! We were told that we did not have to reserve them and that it was first come first serve only to find out that some DO take reservations! Had I known all this it would have saved me time not having to pack any dress clothes as we did not get a chance to eat at any of them. The one night we dressed up to go we were told that we have to literally go to the place (can't call in) at 5:30pm exactly to book it and that they were full which is ridiculous! We also got locked out of our room and had to walk all the way to the front office with my girlfriend in heels, many empty golf carts passed by that could have taken us but they would not stop! She ended up with blisters on her feet. The funniest part about all of this is that on our 4 night trip we took 400$ just for tips. No need to do that because you will get the same level of disrespectful treatment whether you tip them or not. The bright spot of our trip was our room was nice and clean everyday and the weather was beautiful also we went on a excursion that was fun. I will not be going back to Dominican or the resort!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

The Best

Posted May 10, 2015
Perfect vacations to go !!!staff the best the room swim up # 1 we private pool and beachfront perfect I going back next month
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new York

Nice hotel...great people. Excellent condition

Posted May 6, 2015
Great time, excellent facility, great food, beautiful rooms, very clean
1 out of 5
by A verified travelerfrom ATL

Terrible and boring Hotel

Posted May 5, 2015
Pros: The Entrance
Cons: Food, room cleanliness, improve sport bar and speak little English would be nice.
Location: Nothing special, seen better
I travel a lot. Hotel is nice from the outside, but was the worse Hotel ever stayed, staff unprofessional. Atmosphere is boring and confusing figuring out where stuff are located. Food at sport bar was terrible and not fresh, presentation looks like left over (fry fry) as they call it. Philly steak was horrible. Buffet at the dinning room was a lot of nothing, horrible desert, cannot make out what they are, strange. Staff reluctant to speak English even though they cater to mostly Americans. Basically, it is a cafeteria type of Hotel. Plastic cups by the pool is ok, using plastic cups to serve drinks at the restaurant or sport bar it tacky, that is not classy. I will never return to this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Some of the swimming pools need some maintenance and one swim up bar in particular was missing marble siding. sharp edges.