Ratings based on 104 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Aston,Pa

Not as advertised

Posted Sep 29, 2014
Pros: Restaurants
Cons: The casino is a safety and secuirity hazard to all that go in there. The first-point of contact people need to be not bi-lingual , but multi-lingual.
My wife & I go to all-inclusive, adults-only resorts,which this was supposed to be. It was very disappointing to see mommies changing diapers inches from the walk-in pool area, which we thought was a health issue.Some of the first-contact staff people couldnt even speak Englsh.The casino was a nightmare as my wife & I went to play roulette. Another player was caught not once, but TWICE trying to steal a $100 chip of mine right off the table!!!! The lady operating the table, saw it, and did absolutley nothing about it !! Don't go in there!! I tried ro speak to the head of security but the language barrier was unbearable.One day when we returned to the room which was on the 1st floor,housekeeping left our patio door unlocked and open!!!! The same night we didn.t have wash cloths to take a shower and it took 50 min, to get some. We also bought airpot transfers from Blue Trip Travel Partners which took repeated phone calls to confirm our departure time,which was supposed to be posted in the lobby and never was! The day we checked out, my wife was gathering the beach towels off the patio and discovered that a local bird decided to commit suicide by slamming into our patio wall and died on the floor!!! Somebody trying to tell us something? Overall, not one of our best vacations. Almost forgot about the plastic cups and straws floating in the pool, which needed to be skimmed more than what it was.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Family Vacation

Posted Jul 16, 2014
I went with 15 other family members. A good miz of adults and children. From 70 year olds to 11 years olds. Single, couples, families, etc. Our stay was wonderful, a small hiccup while checking in, the hotel wanted a printer itinerary which we weren't told to bring, but other than that it was great. It was great that we could use the other 2 grand palladium resorts in the premises but at night time the transportation trollies were always full, so we all ended up walking most of the time to the theater and the disco. The walk was only about 8 minutes. The shows at the theater were great! One of the best theater productions I have seen, and I have been to my fair share of resorts in the Dominican Republic.
2 out of 5
by Erica from Jersey

Close to beach, in a nice setting of Punta Cana

Posted Jun 12, 2014
Pros: Close to beach, food options in buffet, close to nearby excursions and airport.
Cons: Wait staff needs to be more attentive to customers, restock fridge with water, increase staff for restaurants, bed are extremely uncomfortable.
Location: We opted for a dune buggy tour with Adventure Buggy. Great price, great experience, lots of fun and good way to see nearby area of punta cana thrill
Resort is close to the beach, in an area of Punta Cana we particularly liked... Bavaro Beach. The resort is fairly big, connecting 3 resorts in one (Bavaro Resort, Palace Resort, & Turquesa being the most expensive). There is a variety of restaurants, in my opinion the buffet being the best due to freshness and overall taste. The resort is fairly well kept until you inspect the smaller details (chipping paint, tiles missing from pool etc). The parties at night were a lot of fun, good music, good drinks. The service was "OK", had a problem getting into a few of the restaurants being told there was over an hour wait, yet several tables were empty and inside atmosphere seemed slow paced. It wasn't a terrible experience, however I have stayed at better and would not recommend for couples - more of a family resort.
3 out of 5
by riyad

Average hotel - You get what you pay for

Posted May 26, 2014
Good overall stay. Nothing to worry about. On the good side, the beach is spectacular! The best I have seen in the world, and the resort is right there. The rooms are clean and comfortable. However, the food is a bit disappointing, and options are limited. I would recommend to spend the money and choose a more high end all inclusive hotel to have a better overall experience.
5 out of 5
Recommended
for Everyone
by Megan from Minneapolis, MN

Great hotel right on the beach.

Posted May 13, 2014
Clean and modern hotel, beautiful grounds, amazing staff and beach is clean.
1 out of 5
by A verified traveler

Disappointment

Posted Jan 19, 2014
The loft suite we booked was overbooked so they upgraded us to the royal suites which were the royal dump. Very dissatisfied
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 28, 2013
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 23, 2013
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 12, 2013
5 out of 5
Recommended
for Everyone
by alyssa from MA

Nice resort! Close to the beach

Posted Dec 10, 2013
The experience was great! The a la carte food was excellent and the staff was amazing!