Ratings based on 413 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Best Hotel in Punta Cana

Posted Aug 17, 2014
You won't regret your stay at this hotel. It is beautiful, the rooms are great, the service is fantastic!!! Employees are there to fulfill all your needs and requests with the best attitude and smile and they will make sure that you come back, and so I will!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from claremont, ca

Excellent five star service

Posted Aug 13, 2014
The service and grounds were excellent. The beach and pool were well kept and beautiful as well as the rooms. It was quiet after midnight so if you are looking for a nightlife this is not the place for you. The employees take the time to make you feel welcome. The only negative was the reservation system for the restaurants. Everyone has the butler book reservations to eat at the restaurants for the remainder of the stay so basically there were no reservations available for the first two nights we were there. It was probably a good thing because the restaurants we did try were not that good. Do not eat at the French one... It is gross. The buffet was yummy. Ate lobster, caviar and hamone every day so can't complain.
5 out of 5
Recommended
for Couples
by A verified traveler from new jersey

Posted Aug 9, 2014
Pros: First time at an all inclusive and it truly was, including mini bars and rom service.
Cons: The gym facilities were a little weak.
Best vacation ever. Staff ran activities daily in which you could participate or you could just lay back and relax.
4 out of 5
Recommended
for Everyone
by A verified traveler

A very nice hotel!! The staff is very friendly!!

Posted Aug 6, 2014
My wife and I went for our 10 year wedding anniversary. The butler set up everything from champagne to restaurant reservations. I would go again in a heartbeat
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2014
It was an excellent experience. Very clean and comfortable place to stay. Beach and pool were amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte,NC

Paradise!

Posted Jul 29, 2014
Don't hesitate. Book this hotel today. The staff is great and the hotel is excellent. If you are looking for a relaxing vacation you can't beat the grand!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Great resort on the beach

Posted Jul 29, 2014
The staff was outstanding. They definitely made me feel like I was at home away from home with ocean front views. Great food and drinks. Will be back next year!!!
5 out of 5
Recommended
for Couples
by A verified traveler from Charlotte, NC

Relaxing resort on the ocean

Posted Jul 27, 2014
Pros: The entire staff at this resort was excellent! Waiters, chefs, butlers for your room, bellhops, and housekeeping couldn't have been nicer.
Location: We took an excursion to snorkel and see manta rays and sharks in an enclosure, as well as explore coral reefs. It was so much fun to hold sting rays.
This place has it all! From the winding pools and swim-up bar to the endless choices at the buffet restaurant to the spa treatments to the flamingos and koi in the shallow pond surrounding the main building to the romantic rose petals strewn across the king-size beds each evening as well as towels twisted into the shapes of swans and hearts and flowers and placed around the room to the fantastic views of the ocean from our room to the specialty restaurants with great menus to the cabanas by the pool with curtains for all the shade you might need to the thatched roof cabanas on the beach to lounge chairs right up close to the water for the sun worshippers. Drinks were available poolside all day long and in the restaurants and bars all day and evening. Activities like archery, volleyball, water polo, salsa dance lessons, Spanish classes, yoga, tai chi, spinning, bingo, and ping pong were available every day. The best part of this resort was the personnel. They were so genuinely kind, patient, professional, reliable, and good-humored throughout. We'd like to give a shout out to Candy, a fantastic manager; Tommy, trilingual Star staffer; Gomez, who took care of every question we had, large or small, and a whole host of waitstaff and supporting personnel that couldn't have been better. The food selections were fantastic, fun, and seemingly endless. There was something for everyone at every meal.
3 out of 5
by A verified traveler from Florida

Nice Hotel but food ok

Posted Jul 24, 2014
Very nice Hotel, the beaches are gorgeous, but not sure they like Americans. The food is just ok and they did not want us to eat in the restaurants. Only reservations we could get were at 9:00pm. We went down for drinks early and there were plenty of tables open. Sorry to say that I would not go back.
5 out of 5
Recommended
for Couples
by A verified traveler from Charlotte, NC

Great all-inclusive resort!!!

Posted Jul 13, 2014
Pros: The serving staff being extremely focused on insuring that clients' expectations were being exceeded at all levels.
Cons: The frozen and mixed drinks taste good, but are lacking in alcohol. If you like strong drinks, you will definitely need to watch the bartenders!!!
Location: We did not participate in any of the offered excursions. We simply laid on the beach and enjoyed the resort's peace & tranquility.
My wife and I just returned from a 5 night stay at the Iberostar Grand Hotel Bavaro. This was our first trip to the Dominican Republic, but not our first experience with all-inclusive resorts. In the past we have stayed at all-inclusive resorts that had very nice facilities, adequate service, friendly people and mediocre food. As such, prior to our arrival on July 11 our expectations for the Grand Hotel Bavaro resort were not not exceptionally high. Much to our surprise, the Grand Hotel Bavaro's staff and facilities exceeded our expectations in every way. From the moment we walked through the resort's front entrance, the staff treated us like royalty and did everything possible to exceed our expectations. At every corner we were met by serving staff who continually met us with smiles, friendly greetings, and genuine inquiries related to insuring that we had everything we needed and that our expectations were being met. We found our room to be large, clean and very comfortable. The restaurants had exceptional food that significantly exceeded our expectations. The one exception is the lunch buffet in the restaurant by the pool. We found this facility's food to be mediocre, so we just loaded up on the wonderful buffet breakfast and spent the entire day soaking up sun on the large, private beach that had plenty of cabanas, beautiful sand, tranquil blue water and very few people. Overall, great resort with exceptional service, fantastic food and wonderful people!!!