Ratings based on 660 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2015
Pros: Location, accommodation, facilities and food was outstanding.
Cons: Administration and Guest Services need more attention to detail.
Location: Excellent location.
Room change at the beginning of our stay led to multiple problems, but overall an enjoyable stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful grounds

Posted May 27, 2015
A great hotel overall. The Ambar pool and pool bar were great with the no kids option, the buffet food was good for the most part. Portofino a la carte restaurant was good but I would stay away from Santa Fe
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Loved Adults Only & hotel staff were super friend!

Posted May 26, 2015
Outside of the beds being rock hard, the rooms are a great size. You had everything you needed. Pools clean, staff everywhere was amazing & really liked the food! They are super serious about making restaurant reservations so plan ahead if not they will not budge. Overall had fun! If we ever go back we'll be staying here!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Suffolk, UK

Great hotel, lots to do.

Posted May 26, 2015
Very good hotel, one improvement would be some sort of information when you check in to explain where everything is.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!

Posted May 25, 2015
We had a great time. Staff was outstanding! Only problem we had was how fast the week flew by!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted May 23, 2015
Pros: Staff friendliness!!
Was a great vacation place for couples who want to unwind and relax....
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted May 23, 2015
Pros: The grounds lovely. Room comfortable and great. Food was the very best. Beach had lots of shade and was great.
Cons: Probably not allow people to make reservations for restaurants on line. Should be first come first serve. I think alot of people were disappointed.
Location: The location is remote. We did take a taxi over to the Hard Rock Cafe to gamble several times however taxis was expensive.
We checked in and were given a nice room on the first floor. The third night of our stay the guests above us moved furniture and made noise all night long. My friend was very upset. She went to reception the next day and asked to be moved to third floor because of the noise level. The receptionist was super pleasant and helpful. She upgraded us to a much nicer room in a way better location. We were very grateful. That was the kind of service we got all the time. The place is big but once you get the hang of it you couldn't stay at a nicer place.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Very nice hotel, the Ambar 2 is very luxurious

Posted May 18, 2015
Pros: The best thing the resort have to offer is their customer service and Ambar 2 is a new building, with very fancy rooms.
Cons: Their activities, zumba and water aerobics were ok, but I have had better experiences at other hotels. Better shows and activities for guest.
Great customer services, one of the best. The food was ok, hard to make reservations for dinner. The buffet has better food than the restaurants. I wish the resort had activities that make you feel like you were in D.R. Either food, or more activities. We went to the sport bar because they had Karaoke night, but their projector was broken.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom yonkers, ny

Very nice

Posted May 18, 2015
Love the resort, everybody nice and helpful, the food over the top, all the buffets were excellent, take some time to go to the other resorts buffet everyone of them serve different kind of food, don't book excursions thru Blue, they are very disorganized, do it thru the activity people at the resort, they are always by the pool or at the beach, people from the privilege club are a pain, always trying to sell you something tell them were to go.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Posted May 18, 2015
Cons: American music around the pool, not constant spanish music.
Very enjoyable. Beautifull clean resort. Buffet's are better than the theme restaurants that need reservations. Food was good nad drinks were good, may have to ask for more liquore if it's strong drings you like. Very friendly and accomadating staff. We stayed at Ambar 1, which is the adults only and closest to the beach, with the most pool activity if that's what you prefer. Ambar 2 is new and opened in November. Ambar 2 is beautifull, but rather quiet. The compound has about 5-6 different areas, and a good transportation system to get around if you prefer not to walk. I has some stomach problems (cramps) which started the 4th day, but my wife was fine, and she ate a lot of friut.