Aerial view

Reviews of Bahia Principe Luxury Bouganville - Adults Only - All Inclusive

4.5 out of 5
Bahia Principe Luxury Bouganville - Adults Only - All Inclusive
Carretera San Pedro de Macoris-La Romana, Km 12, Ramón Santana, La Romana

Reviews

8.8

Excellent

Rating 10 - Excellent. 1146 out of 1865 reviews" "
Rating 8 - Good. 391 out of 1865 reviews" "
Rating 6 - Okay. 175 out of 1865 reviews" "
Rating 4 - Poor. 80 out of 1865 reviews" "
Rating 2 - Terrible. 73 out of 1865 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 24, 2024
Estimado JohnGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service every time. U didn't give 5 in all the areas because the rooms need a little update, especially on the night stand areas. I use a CPAP machine and I wasn't able to connected because there are no electic outlets on the nights stand areas. Rooms needs more electric outlets.
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 24, 2024
Dear AlbertoWe really appreciate your valuable feedback about your stay with us, certainly, it is the best reward and recognition of the good work of our teams. Our mission is to exceed our guests' expectations and we are pleased to know that we have achieved this goal with you. Regarding your suggestions, we would like to inform you that we have sent your comments to the head of the department involved, so they can take the necessary measures to ensure that we maintain and deliver the level of service expected from us. Once again, thank you very much for sharing your experience with us.

8/10 Good

Jennifer

Liked: Staff & service
Stayed 10 nights in Apr 2024
Response from Juliana Hendrickson on Apr 24, 2024
Estimada JenniferGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Patricia Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Amazing staff that went out of way to welcome us from checkin to check out! Great food, great drinks and amazing entertainment staff! We couldn’t have asked for anything else. Our room location was perfect. I travelled with my daughter and daughter in law. We are all saying that we will return.
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 24, 2024
Dear PatriciaWe have informed already to our Front Desk Manager to try to accommodate your rooms requirements always upon availability. As you may understand we are not able to confirm or guarantee in advanced, however we will do our best to make of your vacations an unforgettable experience.

10/10 Excellent

Anesha

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed!
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 24, 2024
Dear AneshaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

María Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Lived it
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear MariaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Cesar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best time ever! Highly recommend! ❤️
Response from Juliana Hendrickson on Apr 23, 2024
Dear CesarThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Estimado RileyGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Ketonya

Traveled with group
Liked: Cleanliness, staff & service
Everything about this property is spectacular! I will stay again and again!
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear KetonyaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

2/10 Terrible

Lisa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noises and dirty
Response from Juliana Hendrickson on Apr 23, 2024
Dear LisaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quiet, low key exactly what we were looking for.
Stayed 10 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear DylanThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.Our staff take great pride in getting to know each guest and trying to ensure that everyone has a positively memorable stay.In the name of our General Manager and staff, we would like to thank you for vacationing with us, we hope to see you very soon in our property.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Esrtimada JenniferGracias por tomar parte de su tiempo y valorar nuestros servicios

8/10 Good

Sandeep

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Staff was very helpful and friendly. They were very accommodating. great time, food was pretty good at the buffets
Response from Juliana Hendrickson on Apr 23, 2024
Daer SandeepThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Robert

Traveled with partner
Nice resort, good food and great staff.
Stayed 14 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear RobertThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.Our staff take great pride in getting to know each guest and trying to ensure that everyone has a positively memorable stay.In the name of our General Manager and staff, we would like to thank you for vacationing with us, we hope to see you very soon in our property.

10/10 Excellent

Leslie Brewer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and very friendly staff!
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear LeslieThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bahia Principe Luxury Bouganville was an amazing experience for my husband and I. We enjoyed our week there and will continue to explore the other locations that Bahia has around the world.
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear KellyThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and excellent resort, i love it and will recommend to all my friends and family. The staff is excellent starting from the front desk with Santo polanco and in the bar Ruben and Valerie and all the entertainment staff they are very nice and respectful. Will definitely go back for the summer, the food is excellent.
Stayed 6 nights in Mar 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear ElizabethThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Joven, NORTH YORK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Bahia principe luxury bouganville was fantastic. The staff was welcoming, the rooms were clean and spacious, and the food was delicious with a variety of options. There were plenty of activities to keep us entertained, and the service was top-notch. Highly recommend!"
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 19, 2024
Dear JovenThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Laura

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 19, 2024
Estimada LauraGracias por tomar parte de su tiempo y valorar nuestros servicios

8/10 Good

Janeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time and everything was really clean. Rolando and the staff helped with any questions we had
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 18, 2024
Dear JanethThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Darla, Barboursville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very beautiful and clean. Rooms however were dated with very very hard mattresses and minimal receptacles. Also, hotel app was frustrating. Unable to make recommended reservations for spa or meals stateside. Upon arrival, no availability which was disappointing.
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 18, 2024
Dear DarlaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a perfect mixture of quiet and loud places. There was something for everyone’s vibe. The beach had a lot of areas/chairs to sit at. The staff were friendly and attentive. We will be back.
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 18, 2024
Dear AnnaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Laurene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great food option. IT IS 1.5 HRS AWAY FROM PUNTA CANA. If you want to relax and want quietness then this is your place
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 16, 2024
Dear LaureneThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful landscaping, clean, and excellent service from all staff. Very friendly.
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 16, 2024
Dear AlbertThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was the best! friendly and courteous! Juan Florentino was amazing always had our coffee and mimosas ready for us! they really love their job and have the best customer service experience! will definitely visit again! gracias Juan and the Bahia Principe Staff!
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 16, 2024
Dear AlbertoThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

4/10 Poor

Edward

Traveled with family
Liked: Staff & service
Furniture very outdated. Sheets/bedding very old and very dirty looking. Way below luxury standards. Our room ocean front with balcony it cost us extra money, when we checked in didint have sheets changed only dirty ones from previous occupants. Refrigerator was not working and had to wait for 2 days to be replaced.
Stayed 9 nights in Mar 2024
Response from Juliana Hendrickson on Apr 16, 2024
Dear EdwardWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Francine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had so much fun! We were super pleased with the cleanliness of our room, food quality, and hospitality from all of the staff.
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 16, 2024
Dear FrancineThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Michelle

Traveled with group
Very nice hotel. Expedia advertised Queen bed, not Queen was 2 full beds . Three of us traveled and our butler set us up with a twin, real bed for our third person. Staff was great, just need to ask and they will do what they can. Entertainment was fun, remember to participate and you will enjoy your stay that much more. Food was good and there was always something that you could enjoy even if you picky eater like me. Worth the trip.
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 16, 2024
Dear MichelleThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Carlos D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what i look for in. All inclusive resort every met m expectation and more ! I’m planing my next visit as we speak !
Stayed 5 nights in Mar 2024
Response from Juliana Hendrickson on Apr 16, 2024
Dear CarlosThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Smiley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 16, 2024
Dear SmileyThank you for taking the time to appreciate our services.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean but the mattress was terribly firm. Did not sleep well the entire time.
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 16, 2024
Dear JasonWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

6/10 Okay

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
the sea water was murky due to a bad resort location and not the color what you expect from Caribbean sea
Stayed 7 nights in Mar 2024
Response from Juliana Hendrickson on Apr 16, 2024
Dear OlegIt is important to note that like many other beaches in the Dominican Republic, ours does not correspond to the image of turquoise water and white sand. However, this does not mean that Bahia La Romana is not a clean or unsuitable beach for bathers, as a very strict cleaning routine is carried out on a constant and daily basis.

10/10 Excellent

AlLesha

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was so beautiful
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 16, 2024
Dear AileshaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santo was the best
Stayed 5 nights in Mar 2024
Response from Juliana Hendrickson on Apr 11, 2024
Daer JasonThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Arkadiusz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you looking for dreamy quiet place it’s a perfect spot
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 11, 2024
Dear ArkadiuszThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Catherine, Fairfax

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful pool and chairs. Wasn’t great that staff (we were told) take large tips to hold chairs poolside for guests. Some leave for hours - other people cannot get an umbrella… drinks were awesome but frequently bars ran out of supplies - overall great place
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 11, 2024
Dear CatherineWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

8/10 Good

Rupinder

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful Food was very good but beach was filthy
Stayed 8 nights in Jan 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear RupinderThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.Also, it is important to note that like many other beaches in the Dominican Republic, ours does not correspond to the image of turquoise water and white sand. However, this does not mean that Bahia La Romana is not a clean or unsuitable beach for bathers, as a very strict cleaning routine is carried out on a constant and daily basis

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely experience. Absolutly every staff member was super friendly and helpful.
Stayed 7 nights in Feb 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear NaomiThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Japanese Restaurant, the food is excellent
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear Pedro Thank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

POIRIER

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, il manque juste une navette à l'aéroport qui pourrait faire les arrivées et pour les départs
Stayed 8 nights in Mar 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear PoirierThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Pool and the Buffets
Stayed 5 nights in Mar 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear ChristopherThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Jose Manuel

Liked: Property conditions & facilities
merky water
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear Joseit is important to note that like many other beaches in the Dominican Republic, ours does not correspond to the image of turquoise water and white sand. However, this does not mean that Bahia La Romana is not a clean or unsuitable beach for bathers, as a very strict cleaning routine is carried out on a constant and daily basis.

10/10 Excellent

Bridgit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Very helpful friendly and available. Room was very clean with an inviting decor. I definitely will go back
Stayed 5 nights in Mar 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear BridgitThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Estephany

Liked: Cleanliness, staff & service, amenities
Rooms are a bit outdated. Beds were hard. Bathroom was cute. Food options are good. The staff were PHENOMENAL.
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 5, 2024
Dear EstephanyWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Golan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything high recommend 5 star
Stayed 4 nights in Feb 2024
Response from Juliana Hendrickson on Apr 4, 2024
Dear GolanThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Wife and I had a blast… beautiful area beautiful room, good food great drinks… wonderful atmosphere that wasn’t a “crazy spring break party place”
Stayed 5 nights in Mar 2024
Response from Juliana Hendrickson on Apr 4, 2024
Dear AnthonyThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Brody

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Juliana Hendrickson on Apr 4, 2024
Estimado BrodyGracias por tomar parte de su tiempo y vaorar nuestros servicios

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although a bit farther from Punta Cana than would like, is an excellent value property, especially for adults.
Stayed 6 nights in Mar 2024
Response from Juliana Hendrickson on Apr 2, 2024
Dear ShaunThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Alan

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Juliana Hendrickson on Apr 23, 2024
Estimado Alan Gracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back!!
Stayed 6 nights in Mar 2024
Response from Juliana Hendrickson on Apr 2, 2024
Dear DarrenThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.