Ratings based on 2,759 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hickory N.C.

Posted Jul 5, 2015
Pros: Everything
Cons: Better air condition in steak house
Location: We have been on several excursions in three years and have enjoyed them all.But the resort is best of all.
this was our third summer at Majestic Elegance and they only get better every year.We have seen the improvments to the grounds and a good staff has gotten better. We look forward to seeing you next year.This place has become our vacation destination.Junior was our best butler yet he really takes care of his clients.
4 out of 5
Recommended
for Everyone
by A verified traveler from Plano TX

Lovely facility on the beach.

Posted Jul 3, 2015
Pros: The location to the beach, the gorgeous grounds, the pool, the people. There was LOTS of walking-it took days to figure out where things were.
Cons: When the Butler you get tells you to call if you need anything, please bring the pillows we requested before 24 hours or more.
Location: We didn't leave the property.
We are in our early 60s and went there on our honeymoon. We were in the Elegance Club (adults only) but our room was not ready when we arrived at about 10:00 PM. Huh? How is that? The place is huge and it was hard to imagine a room being occupied that was supposed to be ours. But they upgraded us to a 2nd Floor, beach-view room and gave us a $200 hotel credit to use while there. We used $180 of it on two massages. We couldn't get into our 'real' room until a little after 3 the next day, and we were not about to leave the upgraded room until then. Our new room was not beach view, but it was on the lower level and much closer to the pool/beach. The room was beautiful and always meticulously cleaned. Just about everyone there who was staff was happy, smiling, friendly. Everyone said HOLA! to us and we back to them. The huge, winding pool water was clean, sparkling, and the perfect temperature. The pool waitress, Francisca, was friendly and good at bringing everyone drinks. But... if you ordered something like a pina colada or a daiquiri, I think there was NO alcohol in them at all. You could taste the liquor if you ordered something like a gin and tonic. Same thing at any of the other bars in the lobby or outdoor evening venues.. you couldn't taste the alcohol at all in "girlie" drinks. There was always plenty of food around. It wasn't always the tastiest but there were plenty of choices. We felt the best restaurant food was the Italian one.
3 out of 5
by A verified traveler from NYC

check in 3 hours late

Posted Jul 1, 2015
Check in 3 hrs late. Room not ready. Restaurant schedule time changes depending on who picks up the phone. WiFi was almost non Existent. Business center closed. Computer & copier out of order. Colonial theater with very raunchy entertainment (kids were present). Smoking cigars throughout resort. Children were present even in majestic elegance. No designated smoking areas. Phone repair man off weekends & phone in our kids room not working. In case of an emergency we were unable to use the phone (a nice young man eventually helped us ). Roach on the beach table so worker killed it with her hand & continued serving people. Lights went out 4 times that we know of in our kids room. The workers were nice, pool very clean, beautiful beach, food was very good, waiters/ waitresses very attentive but workers should change their gloves more often when cooking. We understand it gets hot when grilling but wiping your face with a paper towel then going back to the grill is not sanitary. We were eating in the lobby & someone started to clean the table with a spray bottle while we were still seated & sprayed us. Then she said " it's only water". Galore Miscommunication with check in employees.
2 out of 5
by A verified traveler from F

Will never go back to Majestic Elegance

Posted Jul 1, 2015
Got there and our reserved room was over booked , A/C was horrible always Hot, safe didn't work, Door wouldn't lock it was one thing after another. Our Butler service was a waste of money. Food is average at best. Couldn't enjoy this vacation. Staff was friendly. Very disorganized Hotle. Hard to sleep In.
2 out of 5
by A verified traveler from NEW YOR CITY

Food is un-eatable. I starved.

Posted Jun 30, 2015
Pros: the beach is nice
Cons: the food
Location: nothing to do for miles around.
I came down here for a wedding. Pulling up to the resort it looks deceptively nice but thats where the fun stops. The food in the buffet looks days old. The "restaurants" have horrible service, disgusting food that is ill prepared. I dont want to go into detail as i dont have the energy to relive this ordeal, but if you enjoy a life of dignity, then dont come here.
Comment from Hotel Management
Jul 2, 2015 by Majestic Resorts, Hotel Management
Good afternoon, Thank you for sharing your experience with us, We will take your comments in consideration and we hope to be abble to change any negative impression of your stay in Majestic Resorts! Regards,
4 out of 5
Recommended
for Couples
by A verified traveler from Oregon

Quiet and private despite being an enormous resort

Posted Jun 30, 2015
Pros: Beach, staff, room
We stayed during shoulder season in the Elegance Club which may be part of the reason why it seemed so quiet and peaceful. There was never a lack of chairs or Bali beds in the club pool areas, even if we came down late. We never had to wait more than 2 minutes for drinks either. Our butler, Erickson, was THE BEST. Four of us arrived before my parents and he made sure that they got a nice room by the beach, there was no alcohol put in their room and that he would be taking care of them during their stay as well. It seemed that no matter where we were; bars, different pools, in the hallway, we were constantly running in to him. It was never hard to find something to eat. The breakfast buffets are basically all the same no matter which one you go to. Lunch at Italian was better then the dinner we thought. Steak restaurant was our favorite dinner by far but our best dinner entertainment was at the Japanese place. After our tappanyaki dinner we were called over by the bartender Angel. He made us a variety of drinks, sang to us, proposed marriage to my daughter, and took pictures with us. He and Ruddy had us in stitches for over an hour. The service at the French restaurant was terrible. They never refilled our wine or came back to check on us after meals were delivered. Lastly, a shout out to Bebe with the Funjestic (?) entertainment. She was so full of energy and seemed to be involved in every fun activity with a smile on her face. She is a true winner.
Comment from Hotel Management
Jul 2, 2015 by Majestic Resorts, Hotel Management
Good afternoon, Greetings from Majestic Resorts! Thanks for taking the time to write us with this lovely feedback. Please note that we have forwarded your email to our Majestic Elegance Team and we are very happy to know that you have enjoyed your stay with us. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Fleetwood NC

Hotel on the Water

Posted Jun 28, 2015
Pros: The entertainment Staff and the food was excellent.
Cons: The beach cleaning and having more waiters on the beach.
Location: Stay at resort the whole time.
The beach and entertainment staff are excellent. I felt like i was on a cruise. Fun activities for all and all day long. The beach had to much seaweed and the hotel maintenance could have done a better job cleaning the Beach side.
Comment from Hotel Management
Jul 2, 2015 by Majestic Resorts, Hotel Management
Good Afternoon, We will take your comments in consideration and please note that we are very happy to hear that you had a wonderful time here and we hope to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome resort!!!

Posted Jun 28, 2015
Everything and everyone made our trip an unforgettable one. Hotel staff was amazing and the grounds were beautiful.
Comment from Hotel Management
Jul 2, 2015 by Majestic Resorts, Hotel Management
Greeting sform Majestic Resorts, Thank you so much for staying with us, we work hard to make our guests happy. We appreciate your feedback! Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Best vacay ever

Posted Jun 28, 2015
Unlimited food - fresh food and fruit! The mango and banana batidas (milkshakes) were amazing! Top bran liquors. We stayed in elegance. We visited colonial next door - not as nice. If you have the money, pay extra for the elegance club level. It's worth it. This is not q vacation for you if you do not know at least basic Spanish. Almost all of the staff does not know English. Tipping will get you even better service. A massage on the beach is a must. Best massage ever! Things to bring : a couple of tervis type cups, a blow up raft, a coozie, and goggles!
Comment from Hotel Management
Jul 2, 2015 by Majestic Resorts, Hotel Management
Good afternoon, Greetings from Majestic Resorts! Thank you so much for your comments they are well received. Receiving feedback guests like yourself allows us to review our services and facilities and to look at areas where we can improve and at the same time recognize employees and or things that are working well!
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Relaxation at its best!

Posted Jun 28, 2015
Unless you're traveling with children, upgrade to the Elegance Club and enjoy the many extras and private pools and beaches!
Comment from Hotel Management
Jul 2, 2015 by Majestic Resorts, Hotel Management
Thank you for your recommendation, Have a great day,