Ratings based on 1,865 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from austin tx

Nice hotel

Posted Jul 31, 2014
Hotel, facility, and staff are great! You won't regret your stay here
5 out of 5
Recommended
for Couples
by A verified traveler from Puerto Rico

Impressive Plus Ultra Service!

Posted Jul 29, 2014
Pros: Everything and attention to details!
Cons: Nothing! Do not change a thing!!
Location: Located at Bavaro beach with miles and miles of beautiful waters and beach oriented activities!
From the minute I walked in to the minute I left "pampering" was the overall theme! Extremely comfortable rooms, facilities, swimming pools, name brand liquors, 3-4 concierges always at your disposal, truly excellent customer service! International cuisine with extensive menus and will cook to your taste or liking! Awesome experience! We stayed at the Club (all inclusive adult section)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2014
Had a great time and the pool bartender was awesome Cesar ur the best!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Posted Jul 28, 2014
Really nice hotel, close to the beach, amazing customer service and promt room service. The room was nice and clean but for some reason it had a weird smell, not something that you couldn't get over, so it could have some improvement on that. A lot of food to choose from, really good food, especially the French restaurant. There is a seafood one on the beach, Sea & Sea, but I think that had the worst food ever!! Worst lobster! And actually that was the only one that was serving lobster :(
3 out of 5
by A verified traveler from Louisville, KY

Good service, bad quality

Posted Jul 28, 2014
The staff was great, went above and beyond to be nice. The accommodations were not as great. The hotel rooms were poorly built but the lobby was great. AC, refrigerator and jacuzzi were never working properly. Water dripping off walls and ceiling, craftsmanship was terrible looked like they built in a hurry and never continued to make the rooms better. Furniture was falling apart.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2014
Pros: Very nice location, closer to beach. Nice ambience and daily activities. Clean rooms and service was good. Food choices were good
Cons: Consider keeping swimming pool open up until at least 10.00 pm. Closing the pool at 6.00 pm was a major disappointment.
Had a very pleasant time during our stay here. Very clean and nice rooms and daily shows in theater was a good experience. However, they could improve on keeping the swimming pool open longer. We were disappointed knowing that pool closes at 6.00pm.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Nice vacation spot, beach, pools, activities!

Posted Jul 22, 2014
Pros: The staff is awesome. There is always something going on, night time activity could go later in the evening but was fun. Pools are clean, beach nice
Cons: The wait for dinner, the staff was short. The room aroma and cleanliness was a big issue. The swim up bars could stay open until at least 7.
Location: located 30 minutes to airport. Went on swimming outing with sharks/stingrays was fun. Everything you want to do is available or they will find it.
The staff is awesome. They go above and beyond to see to your needs. One bar we favored where Felix and Maximum worked was the best. Could not have asked for better service from any of the bar people. The food was good and there is variety but beware of the wait at a few of the restaurants. The french and steak place plan on 2-3 hours for a dinner. Grossly understaffed. The room service was good, but there were 2 days when they did not show up to clean our room. Normally this would not be a bid deal to us but because of the amount of sand you drag in from the beach and the fact that the towels did not dry from the day before made it very uncomfortable to shower, dry off and walk around. The other issue we had was the room constantly had the smell of sewer. It was located on the bottom level, by the pool and was always damp but the smell was always there even after they cleaned. We asked for room spray/freshener but never received any. We would go back to this facility but I would request a room on the third or fourth floor.
3 out of 5
by A verified traveler from New York, NY

Nice pool and the hotel is close to the beach

Posted Jul 21, 2014
The hotel is beautiful on the outside but the inside need some work.. The la carte restaurants are amazing. The buffet sucks, the food is cold and tasteless. The staff is very unfriendly. Most of the staff don't speak English and it's hard to communicate. They are nice when you speak Spanish. Guest are allowed to smoke in all public areas which is horrible if you are a non-smoker. The bathroom in my room flood my room every time I shower it's one flat surface.
4 out of 5
Recommended
for Everyone
by A verified traveler from round rock, texas

Great place to rest and relax.

Posted Jul 20, 2014
Overall the hotel was amazing. If you go you must select Club level. Great benefits and access to private rooms to eat. Staff was amazing. Towel personnel to butlers were very accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from MG Puerto Rico

Super Weekend!!

Posted Jul 20, 2014
Great room, great service. Super nice staff and a great overall experience. Nice beach!