Ratings based on 2,352 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom Boston
Great getawayPosted Jan 23, 2015
Pros: Clean Friendly Safe Beautiful
Cons: Its already well maintained and wouldn't ask for more
Location: Lots of water related activities and things to do through tour guides and excursions
We had such a great time at the Majestic Elegance in Punta Cana. We had made sure to arrange our room for the Elegance Club and it really was worth it. We had an amazing butler Irvin, who made our stay amazing. He made reservations for us, touched base with us everyday in case we needed anything, showed us around, and even surprised us with a romantic rose petal and champagne evening on our return from our great dinner. We were so impressed with a facility, clean, friendly and the best location on the beach. This is the way to go if your planning a trip to DR and to Punta Cana, we can't wait to go back!!! And we loved the self service lounges for morning espressos
for Everyoneby A verified travelerfrom Virginia
Wonderful All-Inclusive with beautiful beachPosted Jan 23, 2015
Pros: ** Our room ** The Beach ** The drinks ** The cleanliness
Cons: I wish there would have been a bit more entertainment outside, past 10pm.
We loved our stay at the Majestic Elegance in Punta Cana. Our room was amazing, the staff was courteous, friendly and very helpful, although most could not speak very much English, but it really did not become an issue. The beach was clean, the drinks amazing. The food was okay, but there were many choices. We highly recommend Majestic Elegance!
by A verified travelerfrom Minneapolis
Nice beach...butPosted Jan 23, 2015
Pros: good beach
1. Four from six peoples of our group had diarrhea 2. Noisy room, side shower doesn't work 3. Table tennis and pool in bad condition 4. Problems to have hot water for tee
for Couplesby A verified travelerfrom bogota
Excelent in every aspectPosted Jan 23, 2015
Everything was excelent, we got upgraded to a one bedroom suite, the service was outstanding
for Everyoneby A verified travelerfrom Atlanta
Very nice hotel/resort; Awesome Layout!Posted Jan 23, 2015
Pros: Facilities, Pool, Beach, Sea & Salt, Junior Master Suites, etc. Liked just about everthing!
Cons: Room Service, American Steakhouse,
Location: Great Location - did not leave resort. Did not want too.
Staff was above average to great (Customer Service), Resort is beautiful; Pool and Beach is optimal! Restaurants were average to good with Japanese Restaurant providing best meal and meal experience. It's hard to run an opration so large with everyone being "on-step" from a customer service standpoint but the folks at Majestic Elegance pretty much pull it off. The American Steakhouse Restaurant was a disappointment but maybe my expectations and more so my familiarity with steakhouses created a "hill that was too steep for them to climb" On Scale from 1-10 with 10 being the highest steakhouse earned an 8 and a 7 on two visits. Overall all restaurants and food would get an 8 on same scale. They're almost there... just need to keep working on consistency in delivery of product and service on a night- by- night basis. Had a Great Time and would come back! Main Lobby/Entrance and Lower Atrium/Bar/ reception area simply beautiful and set the stage for the remainder of the resort. All open air- you'll find that you'll spend a great deal of time in lower atrium. Room/suite was quite large and spacious. Air kept blowing cold.. which we learned was okay because some folks said there room was quite warm. Room Service - would receive grade of 5-8 due to uneven service levels - prompt one day, slow with no follow up the next. Definite room for improvement- the right manager could easily correct and make this unit/department an asset for the resort.
for Everyoneby A verified travelerfrom new york
Great view of beach and pool lagoonPosted Jan 22, 2015
Pros: everything! Except it took a while to get bearings on where things were and quickest to get there!
Cons: Temperatures of food in the buffets needs to be hotter Choice of house wine should be expanded a a little only one red and one white
Location: most things were reasonably close, the zip lining trip had rough roads to top but well worth experiences!! Enjoyed all excursions
first visit and will come again everyone was happy and took care of all our needs! Great activities every day and night! Great times on excursions!! From sailing, snorkeling, zip lining...it was a girls getaway and we thoroughly enjoyed it!!
for Everyoneby A verified travelerfrom Boston
Fresh flowers, champagne await our arrival!Posted Jan 21, 2015
Pros: The hotel provides a very relaxing environment, we can just walk to the beach to soak up some sun or sit around the pool. The grounds are beautiful.
Cons: Check in should be improved, it's crucial to show guests how to find their room and how their belle boy system works.
Check in was confusing. Hotel grounds are beautiful, close to beach, plenty of restaurants to choose from, the evening shows are excellent. The staff are very friendly and eager to help, although not all of them can speak English. The buffets are very good, the specialty restaurants are over rated. The buffets have the best food. We had a very good experience and would consider to come again.
for Everyoneby A verified traveler
Posted Jan 21, 2015
The staff of the hotel are wonderful, friendly and hard working. The beach was terrific. The casino leaves a lot to be desired. There is no welcomig atmosphere and somehow everyone looses at the tables!
for Everyoneby A verified travelerfrom Nashville
Best vacation ever!!!!Posted Jan 20, 2015
Pros: Food, Drinks, Service, Location, Staff, and lay out of Hotel.
Cons: The show with Michael Jackson lacked sound equipment.
We were in the Jr. Suite adults only. Had exclusive check in and check out with champagne and snacks waiting when we arrived. Ate at the See & Sea, the Japanese, and the Steak house for dinner and the food was excellent. Did the Dinner on the Beach one night and the service and food were also excellent. If going to eat at one of the buffets I would recommend going to one of the cooking stations available and have the noodles or omelets fixed your way. We had unlimited drinks, snacks and food at anytime of the day. Never used the room service due to, just not needing it. The beach area was great had plenty of chairs and beach beds if wanted one just to chill out on. Played golf near by at Nick Price's course and was pleased with condition, and would play again when we return. All staff was great, personal butler checked with us daily if needed anything.
for Couplesby A verified travelerfrom Indiana
Great Place for some R&RPosted Jan 19, 2015
Pros: Staff, location, food.
Location: Its about 30 minutes from the airport, we there to relax so we didn't take part in any excursions.
All inclusive resort on the beach with expansive pools. You can walk for miles on the beach and many people do. They do have music and games at the pool and at the beach for those that like that, however we were able to find a location for us to camp that was far enough from the noise for us to rest so there is something for everyone. The staff was very friendly and the food was terrific.