Ratings based on 535 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from Bowie, MD
Pardisus -- Expected betterPosted Sep 27, 2014
Pros: Everything was fine -- except........
Cons: Food was big disappointment.
Location: We don't do excursions, except rarely. However, we talked to a few people that did snorkel trips that they seemed to like. All day affairs, though
First, let say the resort was beautiful, the pools great, the people wonderful and rooms comfortable. This is typical Paradisus. But what really sets them apart is the quality of their restaurants. However, as a result of less than 50 percent occupancy the La Palma Real closed various restaurants in the evening and the food was sub par. We were at La Perla two years ago in early October with the same type of occupancy rate and they did not close restaurants and their food was excellent. The La Palma Real food was not nearly up to what we expected. This is the reason I would not recommend the resort. The two open-air restaurants were almost a quarter mile from our Royal Service room and my wife could have use some transport to get there. So, we may have missed the good stuff -- though we overhead people saying they weren't real pleased with those two. Finally -- and ALL-INCLUSIVE resort means just that, folks. You put things out of balance when you tip for every service while guest obeying the rules don't. Plus, everyone works hard to serve you, and all you do is pay the people up front. All the other help deserves as much and I can guarantee you there's not much sharing. So, save your tips to the end of your stay and target those you'd like to tip.
for Everyoneby A verified traveler from Washington DC
Second time aroundPosted Sep 16, 2014
Pros: The staff at Palazzo were great!
Cons: The beach staff at the royal service area would reserve lounge chairs on front row of the beach and say it was done by guests, not cool.
Location: Location was good, but there is lots of sea grass in the ocean which can be annoying. Shopping is what you would find at home, so nothing special.
We stayed for a week in the Royal Service butler area where everyone seemed to celebrating something. Received an upgrade (small) upon check in after presenting my Expedia gold card. They didn't know what it was and wanted to challenge/upsell me without checking. Check in took quite a while (about an hour). The butler service sounds better than it is. Our butler was personable but they are not willing to really go the extra mile as you may think or advertised. Other guests told us to push the envelope. The mini bar was stocked mostly with 3 kinds of soft drinks and a couple of kids juice boxes. The beer is Presidente no matter where you go nothing else. The entertainment nightly was something to do and couple of times we were happy we went, but mostly it bordered on cheesy. The Red Lounge was empty since it was low season and the folks that advertise the AKON disco were constantly marketing that as after 11pm entertainment. The lobby bar is under utilized and they have interesting drinks. The room was OK, nothing special. The partial ocean view was non-existent. Housekeeping was not consistent with leaving replacement amenities. The food in Palazzo was better than any other restaurant. Don't waste your money on Passion. Ambience is horrible and the food is so so at best. The worst food would be at the Market Grill. People were nice, but the language barrier prevented really good service. Also found out we could have eaten at other hotels with our bands after the fact.
for Everyoneby A verified traveler
Posted Sep 6, 2014
Hotel was beautiful and the beach was terrific. The room was nice but we had to have maintenance come 3 times to fix the shower as there was no hot water. Royal Service is a must! Food is good but won't be the best meal of your life. The pool side cabanas are great for afternoon naps and getting out of the sun but be prepared to play the towel game to claim your space.
for Everyoneby A verified traveler
Nice GetawayPosted Sep 5, 2014
Pros: The location, the view, the atmosphere - contemporary, the staff
Cons: Have a DJ at the pool or some form of entertainment
Location: Boating, snorkeling, kayaking, all water sports
We were there with 5 other couples and the service was amazing. Gregario (sp?) especially was so welcoming every morning at breakfast and then AGAIN at dinner. He worked hard every day! We could be a little loud (12 people) but the staff was patient and attentive each day and everywhere we went on the premises the service was top notch. They even brought drinks to us on a tray to the pool and the beach and kept them coming at dinner without us asking. Wonderful staff!!
by A verified traveler from Orlando, Florida
Terrible customer servicePosted Sep 2, 2014
Pros: The location, beautiful beaches, nice pool and spas.
Cons: CUSTOMER SERVICE
The Wifi service is not as described. It has very poor signal. Also making a reservation at any of their 6 restaurants was the worse part. Their reservation system is out of place and does not really give you a reservation until the day of. The buffet menu was the same during our entire stay. The waiters/waitress have no manners and do not provide a service with a smile.
for Everyoneby A verified traveler
Posted Sep 1, 2014
Hotel and staff were great. He had an awesome time.
for Couplesby A verified traveler from Toronto
Beautiful grounds, wonderful food selectionPosted Sep 1, 2014
Pros: Friendly, accommodating staff. Food selection. Beachfront views.
Cons: Internet connection in rooms.
A beautiful five star resort. Typically, I do not stay at all inclusive resorts when visiting the Caribbean but the Palma Real has changed everything. Very courteous staff, excellent al la carte and buffet selections (I am a pescatarian), etc. My room was spacious, clean and very comfortable. I felt pampered. Be sure to tip all hotel staff generously as they work extremely hard to make your stay enjoyable. I highly recommend this place for newlyweds, families, young professionals. Not too much of a "young college kid" crowd which was great. Classy environment and wonderful experience overall. Check out the shows, they are worth it.
by A verified traveler from f
Very disappointedPosted Aug 31, 2014
We had four rooms booked. Non were ready at check in time. They told us they were doing remodeling so they moved the buffet to the theatre. Found out later, they were rebuilding from a recent fire! It looked atrocious. They also decided to tear down the one and only bridge crossing the pool while we were there. They close the pool bar at 5:00! The showers had mold in them and the rooms have a funky smell.
for Everyoneby A verified traveler from Virginia
PerfectPosted Aug 30, 2014
This is my second stay at Palma Real and it was just as amazing as the first stay! The staff is amazing. First time I went I did the Royal Service, second time I did not and I would recommend to just go all out and do the royal service! Already planning another vacation to this resort.
for Everyoneby A verified traveler from Stone Ridge, VA
Great Hotel, excellent food.Posted Aug 25, 2014
Pros: The service.
My best vacation ever.The staff was very friendly, the selection of the food was great, the 24 hrs open bar was the best.