Ratings based on 252 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom VA

Nice hotel close to the beach

Posted Jan 24, 2015
Pros: The wait staff was so nice, the pool was nice... beach and palm tree area were beautiful
Cons: food, and no outside music in the late evening when people are trying to sleep
Location: Location is lovely.. Lots of walking areas between the RUI hotels.
We were one of three couples who booked 6 months in advance and when we got there we were all told we were upgraded to the hotel next door...They sent us over to the RUI Palace. We were coming from different states so when we all got together we were not happy with the situation since we wanted Adults Only and a smaller hotel. After complaining to both hotels, we were moved back to the Macau. Unpacking and packing again not something you want to do when you arrive. We are all world travelers and this has never happened before. When we book a hotel that was where we expect to stay.... We did enjoy the facilities at the Macau but the food was not the greatest. The meat was not very good and normally tough and the music was so loud at night - past 11 0'clock.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

Decent place to stay

Posted Jan 22, 2015
Pros: It was quiet at the pool compared to the other RIUs on the compound!
Cons: If this hotel is really all-inclusive, then dis-allow tipping. And get better staff at the front desk...the girl we dealt with was rude.
Location: Didn't leave the property.
Of the 5 RIU hotels on this compound, Macao was the quietest (good for what we were looking for). I believe due to the humidity, the room smelled musty. The first room, however, smelled terrible. The girl at the front desk DID NOT CARE and I had to demand a new room. Very very disappointed in customer service right-off-the-bat. Overall a good vacation though. Didn't do any excursions, stayed on the property. We were a little disappointed when we noticed that most of the guests were tipping the staff....we had been to a few other All-Inclusive resorts (Sandals / RIU) where tipping was not allowed. To us, "All Inclusive" means "All Inclusive". Electrical Outlets = same as USA (with hole for grounding plug). Do not need an adapter. Was a bit windy and wavy on the beach (I guess that is the way it is this time of year). Sunrise was beautiful. Make sure to get up early if you want to reserve a table at the Steakhouse. You probably won't get a table reservation for the steakhouse the first couple of days because you can reserve for 3 days out. We didn't care for the Italian restaurant, but did like the Krystal Restaurant. We usually don't eat late, but by the end of the trip we found the 9pm dinner-time to be the most preferable (we wanted to maximize beach-time). We didn't go to any of the entertainment at night, so can't comment about that. Overall the trip was pretty good. Besides the front office, the staff was decent
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NYC

Great hotel for relaxing vacation

Posted Jan 16, 2015
Fantastic service from the minute you walk into the lobby. Everyone was super friendly and made you feel like they genuinely wanted you to have a great time while you are there. Very friendly and helpful. The excursions offered were amazing and at great rates.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kentucky

"Excellent"

Posted Jan 15, 2015
Pros: The food & cleanliness was super! Couples only is the way to go!
Location: The location is great, as a short ride from airport and you were there in the sun! Never left resort for anything!
I book a trip to Punta cann, Riu Macao, as a surprise for my husband's "^60" Birthday! The entire trip was beyond my expectations! The staff went beyond to ensure this trip was Special for us. I tried to make a list of the staff that I felt went above and beyond, I know I didnt get a full list as each person there was extremely awesome to us! Alex, Dorian, Fransico, Rual, the entire entertainment staff, housekeeping, serveers, they were ALL always eager to please and help in any way. For the day we arrived, which was my husbands Brithday, we were overwhelmed! They had went out of their way to decorate our room, "60", balloons, champange, fruit tray, a birthday card, special VIP reservations, cake, etc.. The entertainment group really included everyone and extended a warm welcome both during the day and evening programs! As far as the food and housekeeping of our room, we could not have asked for more! Enjoyed every second, plan to book again next January, can't beat weather, fun and sun!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom S

Great place to vacation

Posted Jan 14, 2015
The staff and facilities were WONDERFUL! Absolutely fantastic!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ny, ny

nice relaxing vacation

Posted Dec 18, 2014
Pros: peace and tranquility. Great stuff and food
Cons: better activities, Movie theater for rain times, Japanese restaurant has to be improved or eliminated ( lots of people didn't like it).
We had one of the best time ever we did not want to leave. The food was great, except the Japanese restaurant. they also need to have a Movie room at times when it rains.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice place decent vacation

Posted Dec 17, 2014
beware of the casino scams!!! other than that we had a great trip the staff was excellent everybody's very nice a few tips go a long way I tipped everybody very nicely but regardless everybody had a great attitude and made the trip very amazing. the housekeeping crew is amazing the food was great. They get you to do games and stuff during the day which was nice too
4 out of 5
Recommended
for Everyone
by A verified travelerfrom fl

Good beach and great staff

Posted Dec 12, 2014
Bed was uncomfortably hard and they moved two doubles together for our "king". Very very old crowd as well. I am 27 and didnt mind it but a couple of years ago i would have hated it. Was youngest there by far.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Very quiet and pleasant place, the beach is amazing and very wide, the service and food like in a cruise. The staff is extremely good and helpful.
3 out of 5
by A verified travelerfrom NYC

Senior Citizen Resort

Posted Dec 8, 2014
Pros: The rooms were very nice with his and her sinks in the bathroom. The rooms were nice.
Cons: They need a Jacuzzi and everything shouldn't close so early.
Location: The location was good. It was easy to walk over to the fellow RIU resorts which had more amenities.
This is beautiful, friendly, and clean resort. However, my husband and I usually pay a little extra to stay at adult only resorts because they usually have more of a night life due to the fact that there r no kids to worry about. But this resort was the complete opposite of what we were looking for. There was no Jacuzzi, all the pools close at 6pm, and there was nothing exciting or fun to do at night. There were nothing but elderly people that stayed here, very few young people. If you are under 50 then this isn't the resort to stay at. Oh and the food was nothing special either.