Ratings based on 18 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Daniel from Toronto, ON
Beyond Amazing - I cannot recommend enoughPosted Mar 12, 2014
Pros: The staff
Cons: Nothing can be improved..... just keep up the good work and high standards.
Location: Location was excellent - 30 mins taxi from hotel $40US fixed rate. Day tour to Santo Domingo is well worth the early start. A beautiful city.
Wow wow wow..... I have just returned from the hotel and I loved every moment. The resort is beautiful and clean and modern. Upon first arriving, reception was welcoming and efficient, as well as a wonderful first impression with amazing views and the bar/lounge. The room was incredibly spacious ands clean and a very comfy bed. Bathroom was spacious and modern. The restaurants on site allowed an amazing choice of buffet and a-la-carte and choices ranged form Spanish to Sushi. Breakfast was a delight on the patio and the coffee shop also helped with mod-day munchies!! The beach was excellent and there were loads of beds and lots of room. The most important aspect of this trip were the staff. I have never met such warm, fun, welcoming, friendly, attentive and genuinely kind people in all of the hotels and resorts I have stayed. Everyone I met were multi-lingual, outgoing and made me feel like family. Everyone could not have done enough for us, and were concerned that we were having a great holiday. I would not hesitate in staying again - actually, I would go back to Punta Cana just for the hotel, and am keen to try the other Royalton resorts after this experience. Overall, our stay was faultless, and I thank everyone for making my week perfect.
for Everyoneby A verified traveler
Excellent hotel on the beachPosted Mar 10, 2014
This was my first trip to the Dominican and it will not be the last the hotel and staff were fantastic so friendly nothing was too much trouble and smiles a day everyday. The rooms were lovely very clean and comfortable block 5 was great. When I checked in I was told I was diamond club which included lists of extras. We ate in a different restaurant every night I recommend the steak house and Opa. I will definitely be going back
for Familiesby A verified traveler
wonderful time with my family at royaltonPosted Mar 10, 2014
Pros: Water park for every ages, pools and beach are great
The resort is beautiful, pools and beach the best I have ever been. Because traveling with a 1 1/2 years old and a 5 years old, the water park made this trip unforgettable. Food was very good and housekeeping was outstanding. Rooms are nice even if the shower was leaking water. Royalton really satisfied our family in every aspect, my compliments!
by A verified traveler
All inclusive never again! Horrific vacation.Posted Mar 10, 2014
The hotel was nice and the beach and pool are great, although super crowded, but the staff definitely needed more training. As a group of young girls, we were constantly being badgered by the male staff and one of the VIP receptionists was incredibly rude and outright refused to help us. As a seasoned traveler, this is not the kind of treatment I expect from a supposedly "five-star" establishment. On the first day, we arrived at the resort at 2pm and were told many times "the room is not ready" and we finally got our room at 7pm. Also the food is mediocre at best. Our baseline standard was that at other resorts, people were getting food poisoning and at least we didn't. I was so happy to go home and eat real food again. Avoid the salad bar and the fruit and make sure the water is bottled. Also, walls in the room are quite thin and there were TWO giant cockroaches in our room.
by Debbie from Canada
Did not recieve the ccomodation I bookedPosted Feb 19, 2014
Location: Memories is to far from beach lots of excursions
We Booked the Royalton as we met up with friends there,upon arrival we found out there were no rooms available so we were put in Memories which is a lessor resort, the first room was dirty with a double bed we booked king it had a mouldy smell, we were told we could get in the Royalton the next day,didnt happen Royalton told us we could get another room in memories it would be available at 230,upon arrival at Memories Reception no room finally an hour an half waiting got a room was then told manager wanted to meet us,returned to meet manager he didnt show up was to leave us a message never heard.We should be owed a refund as this was not what we booked,and a cheaper rate at Memories
for Everyoneby Forsters from Phoenix, AZ
Contemporary island oasisPosted Feb 15, 2014
This hotel is brand new and beautiful. Overall we had a great time. Most of the staff are very friendly and very helpful. One of the only issues we had was when we booked, we paid extra for an ocean view room and when we got to our room, we had to lean way over the edge of the balcony to see it. When we asked about it to the front desk, they explained that it was, in fact, what they considered ocean view. They said they could switch our room halfway through the trip, by taking an arriving families ocean view room from them. We decided that wouldn't be fair, so ended up keeping our original room. Not a big deal in the whole scheme of things, but a little deceiving. Punta Cana is gorgeous and anywhere you stay here I'm sure will be breathtaking!
for Everyoneby A verified traveler
New, modern, and wonderful!!Posted Feb 15, 2014
Had an amazing week. If you like peace and relaxation, highly recommend the upgrade to diamond club. If you want a busier, active, atmosphere then it's not necessary. The hotel is beautiful, nicely updated. We had a swim out suite which was fantastic, although at times had a sewage smell. But wouldn't deter us from staying there again! Ignore the negative reviews, this place is wonderful! Whatever issues they had during the opening weeks are resolved.
for Everyoneby Sandy from Las Vegas, NV
Conveniently located to everything.Posted Feb 11, 2014
Pros: The workers were very nice and accomodating and always had a smile on their faces. There were several cabanas for use around the pool.
Cons: The theatre shows could be better. The Michael Jackson Show was great, but the rest of the shows weren't very good. Casino is small.
Location: The hotel was located on the beach. They offered a lot of excursions, i.e., swimming with the dolphins, zip lining, dune buggies, parasailing, etc.
We were expecting a much bigger resort. As it turned out, it was not as big as others we have stayed at in the past. We enjoyed it much better, because it was easy to walk to the pool, beach, and restaurants. Our room was right next to the pool. We could open our patio doors and within a few minutes we were at the pool or the beach.
for Everyoneby Shiz from green bay, wi
Beautiful new resort!Posted Feb 11, 2014
Keep in mind that it was a new resort everything was very nice, fancy etc. royalton had excellent food, ( fresh lobster, steak and sushi was our favorite). With the new title they still had a few kinks to work out, any time that we had an issue (tv/refrigerator didn't work) they had someone to our door immediately, to fix it. Service was excellent all around! Felt very safe. We will be back!
for Everyoneby TH from New York
Definitely Going Back!Posted Jan 31, 2014
Pros: Room, service, food, staff, beach. I truly enjoyed this trip!
Cons: Well, one thing to note if you want a spot on the beach you better get there early because after 8:30 you will be out of luck. People get up early.
I recently stayed at the Royalton Punta Cana Hotel and Casino during January 21-25. I was a little worried because there were many mixed reviews on the web about the hotel. I can honestly say I had a wonderful stay! The room was awesome the food was good, the staff was very polite and attentive and the beach was beautiful.We ordered room service one night and had the steak sandwich and pasta with shrimp and I was stunned that the bread they used was like at home in NY. This place may be new and you may see reviews stating all of these mishaps, but let me tell you, this place is great.Will I go back? You better believe it!