Ratings based on 402 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler
Beautiful grounds..but rooms are not.Posted Apr 18, 2014
The grounds was beautiful. The foods was good. The staff was very nice. The rooms that we stayed at we very dated. Handles was falling off...no hot water...and AC was not working. Rooms are not clean.
for Everyoneby Daniel from Orlando, FL
Nice resort. Great beach. Great staff. Food good.Posted Apr 18, 2014
Cons: Food a bit.
We loved it and would do it again. The overall condition of the place was good, it could get some minor improvements but it was still great. The location is perfect, beach right there, quiet, and secure.
for Everyoneby Rodney from M
ExcellentePosted Apr 17, 2014
Wow! Everything was great about The Sanctuary. We are definitely going back to this location. The people and property were great!
by Jim from Chicago
Nice Grounds but DisappointedPosted Apr 17, 2014
Pros: The pool and beach were superb including the beach chairs. No reservations were needed at any of the restaurants and they were 95% full at the hotel.
Cons: Customer service from the staff was lacking. The swim up bar would be staffed by 6 people but only two people would make drinks. Lines lines lines.
Our initial room had a few broken items like the bottle opener, tv remote, and a hole in the wall in the bathroom. We called and complained but they were 95% full so we could not change rooms even though I offered to pay more, odd right? There is at least 5% of the rooms available and I will pay more for one. The next day the hotel manager moved us into a better condition room and we felt satisfied. Except for about 6 people the service was lackluster. Instead of "how can I help you?" It was more "what do you want?" A few other guests along with us felt that the guests in the suites and the villas got the better tables at the restaurants. If you don't care about service the grounds were great, the drinks were strong for all inclusive, and ask to stay in the castle. It's not far away, 2 minute walk, and it's much nicer and newer then the rest of the resort.
Next to the beachPosted Apr 7, 2014
Staff doesn't have a service attitude. It was all included the food was great and drinks are just Ok. But the service is not good over all I'll give it 3.5 out of 5. Better to visit other hotels or country's.
by Middle age MD from VA
Beautiful environment-poor hygiene & terrible foodPosted Apr 7, 2014
for Everyoneby rob from chicago
Sanctuary cap canaPosted Apr 5, 2014
Went here with the wife and we couldn't have been happier. Place is great, gorgeous, food rocks! I recommend this place to all!
for Everyoneby Christine from Boston
Very Relaxing, beautiful Hotel!Posted Apr 5, 2014
Pros: Room, view and food quality
Cons: General Maintennace
Location: Not a lot nearby and cab's were expensive. Free shuttle to nearby casino was great
The hotel was beautiful and the food was excellent. This is the place to go is you want (or need) to relax surrounded by beautiful water and views. Not a lot of night life but if you want to relax, the place to go. We had a Beachfront, private pool suite in the Castle. Definately worth the extra. Free shuttle to nearby casino if you want to get out! Would come back. Definately not a place for children as there is nothing but the pool to keep them occupied.
by A verified traveler
Needs a lot of workPosted Apr 4, 2014
Pros: See above
Cons: Pretty much everything.
Cons: Dirty facility, very poor food quality, very limited food choices, snobby servers, very inconsistent housekeeping(always having to call for towels and wash cloths), rusty bathroom fixtures, very poor if nonexistent internet service, poor inconsistent restock of minibar. No beach so to speak of( very rocky). Entire beach filled with beach chairs, very crowded. All fixtures and woodwork in need of replacement. Pros: Well manicured property, very scenic, beautiful stone work throughout the property. Upgraded to junior ocean suite (per other reviews, most people are upgraded). The view was spectacular.
for Couplesby A verified traveler
Beautiful resort!Posted Apr 3, 2014
Hotel was beautiful and the swim out castle room was great! Service was just okay and could be improved.