Ratings based on 578 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom chicago
A perfect getawayPosted Jan 27, 2015
Sanctuary Cap Cana is a beautiful resort in a master planned development that has little else nearby. The staff is very friendly and our room was perfect with a view of the ocean. We couldn't have asked for better weather. The hotel is quiet, except for the evening entertainment, some of which we enjoyed and some of which would be more appealing to a younger guest. The only disappointment was the food. The restaurants aren't inexpensive and the food and service were mediocre. After two nights, we ate at much better higher end restaurants in the Marina area nearby. Other than that, we loved it and would go back in a heartbeat!
for Everyoneby A verified travelerfrom west virginia
Breath taking views!Posted Jan 26, 2015
Beautiful resort. It's definitely the place to go for a peaceful relaxing vacation. All the staff were very attentive and friendly. My only two disappointments were the entertainment, which was just ok and the seaweed on the beach which the staff tried to keep raked but it was an endless job. The food was great and the blue marlin was our favorite place to eat.
for Couplesby A verified traveler
Posted Jan 26, 2015
Sanctuary Cap Cana is a beautiful resort. Private enough to help you feel completely relaxed but lively enough to keep you entertained. The staff is accommodating and pleasant, the rooms are spacious and clean and the atmosphere was tranquil and scenic. Recommended.
for Everyoneby A verified travelerfrom Louisville, KY
Posted Jan 25, 2015
The resort was nearly perfect. We were in the castle and there were a couple issues in our bathroom like the toilet not flushing properly. The room otherwise was spacious and clean. Hotel staff was great. Seaweed was an issue while we were there but maintenance kept up on it - not sure if seasonal or regular occurrence. Drinks were good and staff always took care of any special request. Breakfast and lunch buffet was very good. The Italian restaurant was good. The steakhouse was excellent. Blue marlin menu was good aside from the sandwiches. I do not recommend the hibachi grill. Resort is about 15 minutes from airport and we just took a taxi. Fare was $30 each way.
for Everyoneby A verified travelerfrom nyc
great place for a vacation.Posted Jan 20, 2015
Pros: great location, grounds were lovely, restaurant staff very friendly. our room was large and overlooked the beach and ocean. it was perfect.
Cons: wait staff in restaurants can be a little more attentive to their tables, especially during breakfast.
Location: location very convenient to airport (15 minutes). did not leave resort during our stay.
had a great time at the resort. plenty of places to relax either by the pool or beach. never had to wait for a table for dinner at any of the restaurants. sorry to see that guests would claim lounge chairs by placing a towel on the chair by the pool or beach first thing in the morning, so if you didn't follow suit, there were hardly any chairs left.
for Everyoneby A verified travelerfrom milwaukee
Nice hotel/ food needs major improvementPosted Jan 19, 2015
Well when you need a break from the resort there is a cool public beach that you can walk to by the castle....resturant, lounge live music at nite, DJ...Juanillo is the name! Good drinks..did not try the food. Now I like the hotel staff, service is slow far as trying to get something as simple as a bottle opener( took the next afternoon to get), WIFI is spotty at best. Room service food is gross...so plan your meal times bc there are big waiting times you can not get food unless you order room service. The place was beautiful! Work on your Spanish bc majority of the staff don't know English ...you are in their country
by A verified travelerfrom Hilton Head Island, SC
Very Mixed ReviewPosted Jan 19, 2015
Pros: Friendly staff. Beautiful grounds.
Cons: Rooms need a total re-do. Stained furniture - needed painting and new bath fixtures
Location: Nothing nearby except Juanillo Beach. Punta Espada golf very expensive. Not worth going to Marina - deserted. Cab rides are $3.00 w/in Cap Cana
First, I was very concerned with the poor reviews before arriving. We had a Jr. Suite - when I asked for an upgrade for a villa with a private pool, they quoted $1000 extra per night. The Jr. Suite was okay, but nothing about it had been upgraded. Bath fixtures were very old but everything worked. The room smelled very musty and there was no said coffee maker. The covered balcony was very large and view would have been nice, but huge palm covered the opening. Every morning there was a strange fuzz all over the floor - no idea where that came from. We had room number 3020. For the last four nights of our week, I asked again about that upgrade but now it was $350 extra per night, so we took it. In the day, it would have been outstanding, but again everything was original though slightly nicer than the other room. This villa, 2047 was a stand alone building with two bedrooms, big living/dining area and nice size private pool in the 'yard'. Housekeeping was efficient for the week. Visited the 'castle' building - thought it had a weird vibe - didn't see any other humans. anywhere. Did visit their rooftop bar before dinner at the Wok one evening - that was nice. Food for an all inclusive wasn't bad and we especially enjoyed the breakfast buffet and watching the black birds steal Splenda packets from the tables - crack for birds, I guess! Staff were all very friendly - please learn a little Spanish if you go, they really appreciate the effort.
for Everyoneby A verified travelerfrom Philadelphia,PA
The location is beautifulPosted Jan 15, 2015
Pros: Architecture and location.
Cons: Food quality.
Location: Nice golf course nearby. Also, public beach from the castle side - take a walk and enjoy the view.
Overall we had tons of fun and enjoyed it a lot. Would I go back? probably yes, but only for the location.
for Everyoneby A verified travelerfrom NY, NY
Top NotchPosted Jan 15, 2015
Pros: I love the overall layout- no matter where you are you always have a gorgeous view and perhaps most important is that you never feel crowded.
Cons: I would encourage anyone who goes to know some basic phrases in Spanish as this is a spanish speaking country.
Location: We didn't leave the grounds on the trip but we did a cave expedition on the first trip and had a blast!
This was our second time staying at Sanctuary and it has confirmed to us that there will never be a need to go anywhere else. The grounds and buildings are immaculate (and even more gorgeous after recent reno), the staff is so friendly and accommodating, and the food is spectacular (something I was warned about with all inclusive is that the food may be sub par, absolutely not the case at Sanctuary). There are lots of activities throughout the day or if you would rather relax pools all over to choose from and of course the beach! There are so many exceptional people on the staff I suggest to keep an eye out for- Margarita is a darling and works at the pool & beach, Juan & Carlos tend bar at the main pool, Santos is a bellhop who went out of his way to return a sweater to me that was accidentally left behind at the Steakhouse, & Raul is a manager who's customer service is unmatched! I see many more trips to Sanctuary in the our future!!
for Everyoneby A verified traveler
People and Food at Sanctuary are Second to NonePosted Jan 5, 2015
Pros: Food and the people
Cons: Rooms need upgrading - had 3 rooms and each had different pieces of furniture missing.
Location: S-cape park is a must do! Golf is fabulous. Beach was awesome.
Management was changed and the resort reopened Dec 15, 2014. We arrived on the 20th fro 2 weeks; 7 family members took three rooms. We have visited the DR 7 times and stayed at 5 different resorts. First at Sanctuary. From porters, to servers to maid service personnel this resort ranks the highest we have ever experienced in the DR. The food was excellent. Only 4 restaurants and the buffet was rarely open for dinner but the food was top notch. Many thanks to Santos (porter), Carlos, Eddie. Larry, (servers) Canon & Rebecca (hostesses) Max (Mgr), Alexander (front desk). Lucy (maid)