Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
76% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by Elisa from Chicago

Babymoon with my husband

Posted May 13, 2014 on Hotels.com
Secrets is affiliated with the hotel next door called Now, so check them out too. They share a business center and gym. Plus, you can use their pool, entertainment, casino, bars, and restaurants. Good experiences: *It was nice being able to go to the Now hotel as well to switch things up. *The staff is incredibly nice and attentive. The service was very good at the restaurants and bars. *They have entertainment at night, including karaoke, a tribal fire dance on the beach, live band, and a Cirque Du Soleil-like show. There was a dance club and casino too. *The beach and pool areas were extremely well kept. *Loved Spice restaurant. You need to make a reservation, but it’s worth it. Not so good experiences: *Don’t go to the sushi restaurant. The fish was clearly defrosted. *The sheets on our bed smelled musty, which made our entire room smell. Someone came and changed the sheets after we complained. *The gym is too small and I had to wait for cardio machines. *The safe in our room stopped working after a few days. *I ordered room service and after an hour, I got a call that they sent the order to the wrong room on accident. *Internet wasn’t included. You have to go to the business center and pay cash for hours. It isn’t expensive (25 hours for $25 that you can use throughout your trip), but this bothers me out of principle….even the cheap hotels in the area have wireless included.
Comment from Hotel Management
Jun 25, 2014 by Hotel Manager, Hotel Management
We are glad to hear that you enjoyed your vacations at our hotel in Punta Cana; and on your behalf we will congratulate our personnel for helping to make your stay memorable. Best regards Luis Gomez
1 out of 5
by A verified traveler

ROOM SMELLED LIKE MOLD.

Posted Apr 28, 2014
Pros: BEACH WAS GREAT. SERVICE WAS GREAT CABANA WAS GREAT
IT WAS BAD ROOM SMELLED LIKE MOLD THE SWIM OUT WAS MUD WHICH TRACT INTO TO THE ROOM.FOOD WAS BAD.
Comment from Hotel Management
May 2, 2014 by Hotel Manager, Hotel Management
We are sorry if we did not reach you expectation, unfortunately with the detail given it is difficult for us to study your case or your room problem,but we will check more carefully all our rooms to avoid that kind of problems in the future. Best regards Luis Gomez
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms, great beach nearby

Posted Apr 23, 2014
Had a great weekend, staff very friendly and food was great, all inclusive deal was worth it.
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We want to thank you for taking time to write a review about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel Secrets Royal Beach. Best regads Luis Gomez
5 out of 5
Recommended
for Everyone
by Mauricio from Bogota

Excellent Service, Food, Drinks and Entertainment

Posted Apr 22, 2014
Pros: - No kids in the hotel - Good Food and drinks (Nice cocktails) - Clean and Comfortable - The entertaining team is friendly and funny
Cons: - Sushi Restaurant - Include alcohol diferent than beer in the mini bar
Location: Close from the airport, shopping mall
This is my second time in a Secret Resort, the first was on my Honeymoon. For me this second trip to Punta Cana was like a second honey moon. The service is really good in the restaurants, pool bar, lobby, and room service. The rooms are really comfortable, nice bed, good air conditioning, good mini bar and really clean. They always leave chocolates at night, nice decorations with ducks made with towels, etc. The WIFI service is expensive , but it was perfect for me and myy wife because I got disconected from news, chating, emails,and our jobs. if you really want to enjoy your vacations put your cell phones in the security box. I really recomend this place. The beach is really nice, beautiful. You can do many activities like beach volleyball, aerobics, entertaining games, sailing, kayak and dancing classes of Merengue and Bachata.
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We are glad to hear that you enjoyed your vacations at Secrets Royal Beach Punta Cana; and on your behalf we will congratulate our personnel for helping to make your stay memorable. Best regards Luis Gomez
5 out of 5
Recommended
for Couples
by Towers from Seattle, WA

Excellent! We had a great time!

Posted Mar 18, 2014
Pros: The entertainment, variety restaurants, friendly staff, the beach.
Cons: Please tell us the men need a collared, short sleeve shirts, long pants and closed toed shoes for some of the restaurants. We had to buy some shirts.
Location: We did the capital tour and Saona Island. Both were fun. I did not like the time it took to it to the island, many stops. Island food was not good.
We had a great time. The staff was very friendly and made our trip the most enjoyable vacation we have ever taken. There was a lot to do, or just relaxing on the beach and a variety of restaurants to choose from.
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We want to thank you for taking time to write a review about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel Secrets Royal Beach. Best regads Luis Gomez
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic holiday

Posted Mar 18, 2014
This was the most amazing holiday. Great beach good food and a great animation team
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We are glad to hear that you enjoyed your vacations at Secrets Royal Beach Punta Cana; and on your behalf we will congratulate our personnel for helping to make your stay memorable. Best regards Luis Gomez
5 out of 5
Recommended
for Couples
by Daniel and Eva from London

Great getaway - beautiful place , excellent people

Posted Mar 10, 2014
Pros: The staff was excellent: Akon, Darling, Patricia, etc. The nights shows are excellent, specially the dance shows and the circus.
Cons: Include free wifi in the hotel, which is something to expect in a 5+ star resort and sad to charge for something free almost everywhere else.
Location: The location is perfect. The Secrets Royal beach area does not feel crowded at all yet you are in the middle of Bavaro beach.
We recently stayed in this adult-only hotel for 8 nights, and it exceeded our expectations by far. We loved the tranquility of the hotel, with breath taking views and fairly good facilities in comparison with nearby resorts. But what really took our hearts away was the staff, they gave such a vibrant atmosphere that took the place to the next level. Everyone was so caring and their happiness was contagious. During the day, they will make you feel at home, and every night they would give one of the best performances we have ever seen in a resort of this kind. At the beach you will find drinks brought to you as when needed, and the quality of the spirits behind the bar is quite excellent. Also at the beach you will have all the water sports you need and the entertainment team making your day. The dance shows and circus are excellent. Unfortunately, as we were packing our belongings we realised that one of the perfume was missing since the previous night. It really gives a bad image to the whole hotel. Moreover, we told the check out staff and she seemed quite relaxed about it, or say indifferent, which didn't make me happy but sad for the rest of the staff as these sort of incidents should be taken very seriously full stop. I hope they follow this through properly. To sum it up, excluding the last point I would really recommend it if you are looking for a luxe tranquil yet full of fun place in Punta Cana.
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We want to thank you for taking time to write a review about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel Secrets Royal Beach. Best regads Luis Gomez
5 out of 5
Recommended
for Everyone
by kelly from Maryland

Relaxing stay... no kids allowed

Posted Feb 3, 2014
Clean resort. Super friendly staff. Pool was the lazy river style which was unique. Meals were fantastic ... so many resterants (b/c you can go to the resort next door also) you dont have a chance to try them all! Spa was amazing.
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We want to thank you for taking time to write a review about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel Secrets Royal Beach. Best regads Luis Gomez
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel had a good time

Posted Feb 3, 2014
we had a great time defenetly going back in a few years
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We are glad to hear that you enjoyed your vacations at Secrets Royal Beach Punta Cana; and on your behalf we will congratulate our personnel for helping to make your stay memorable. Best regards Luis Gomez
5 out of 5
Recommended
by JohnC from Michigan

A great experience

Posted Jan 31, 2014 on Hotels.com
A very nice resort and well maintained. Excellent service , very timely. Very courteous staff, always polite. Everyone always said " my pleasure" when assisting . Food was very good, but limited gluten free options. Food was always fresh and well prepared. Public areas were very well maintained. A resort of this level should provide complimentary internet access not charge a separate fee. Good range of entertainment and activities. Overall, a very nice resort with excellent service and amenities.
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We want to thank you for taking time to write a review about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel Secrets Royal Beach. Best regads Luis Gomez