Ratings based on 132 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
HotelPosted Nov 18, 2014
We enjoyed are stay,Food was ok,would not recommend Lobster on the beach it was very disapointing.Found that the staff that cleaned the rooms where hard to understand not much English was understood by them.Evening shows for the most was good
by A verified travelerfrom Augusta, ME
Secrets Ropal BeachPosted Nov 17, 2014
Pros: Not much. The room was clean. (Iri was a fantastic. Room was always kept clean. I would never, ever go back. Did not get out money's worth.
Cons: Put more lighting in the rooms. Control of the Air conditioner. Put WD40 on the sliding doors. Very hard to open & close. Add more outlets in rm.
Location: Secrets Royal Beach, Punta Cana. Excursions we expensive, but good.
Secrets Royal Beach was the most disappointing vacation I have ever taken. The airport was horrible. Nobody seemed to know what was going on. Got to our room which was suppose to be a Junior Suite with 2 queen size beds on the 2nd fl. When we registered we were told that it would cost us an extra $100 per person (3) to get that facility. Explained that was what we had book & pd. for did no good. Got to our room on the 1st fl. with 2 double beds. The room was like a deep freeze. Tried to regulate the air conditioner without success. The frig. in our room did not work. Called to have that fixed. Fixed after 2 calls. Not very cold, but working. Called about the air conditioner & was told nothing could be done. You either suffocated from the heat or froze with the air on. No iron in the room. Called housekeeping and was told someone would be right up with an iron Had to call 3 times before getting one. Only 1 outlet in the bathroom. Could not plug in hair dryer & curling iron together only 1 outlet in bathroom.. Lighting in bathroom was so bad that we needed a flashlight to put on our makeup. The bedroom had a lighted ceiling fan and two small lights, not enough to even read by. Went to the Mexican restaurant. It was horrible. Food was barely warm. Told one of managers & nothing was done about it. International calling cards did not work on their phones. Wait staff at the Oceana were fantastic, especially Satar.
for Couplesby A verified traveler
Posted Nov 17, 2014
Overall, it was restful and relaxing - the food tastes were better than expected
for Everyoneby A verified traveler
Posted Nov 12, 2014
Everything was good except a little disappointed in the quality of food.
for Everyoneby A verified travelerfrom B.C. Canada
Best place I've stayed in any all inclusivePosted Nov 9, 2014
I've been sick 2 times goin to Dominican prior and was reluctant to go again, however the good at this resort was absolutely amazing in taste, quality and never had a stomach issue whatsoever. Also this resort is not massive which is also nice as walking around a concrete jungle all day is not my thing. If I was ever to go back to Dominican I woild comeback to this resort 100%
for Couplesby Alicefrom Champaign
Excellent!Posted Nov 9, 2014 on Hotels.com
Everything was great! Everyone at the resort went above and beyond to make sure we had a wonderful vacation.
for Everyoneby A verified travelerfrom yonkers
Posted Nov 3, 2014
Pros: The proximity to the airport.
Cons: The retraining of the front desk in guests relation and having the knowledge of who is the guest.
Location: Is nothing to do near by.
Very nice and nicely landscape ample lounge chairs on a beautiful beach, very good restaurants and excellent staff...that said the front staff is one other story,rude,lock of savoir fair, and a really need to trained in custumer relations... Guests services desk just as bad,and should not be guest services. Overall we enjoyed it very much. All other staff is great, specially Scott at the beach bar Cynthia and the rest of the entertainment staff all the restaurant staff as well.
for Everyoneby A verified travelerfrom New york
Perfect hotel ...Posted Oct 25, 2014
My husband and I just came home from our love getaway and we are already planning our next trip to secret ... I have stayed in other resorts in the past and this one is by far the best .. It's a must see ... Everyone was friendly , food was great and drinks ... Omg !! Drinks aren't watered down ... They are great ... We are going back for sure ....
by A verified travelerfrom NY
It is not a 4.5 star hotel!Posted Oct 25, 2014
Check in was horrable. Got my room only at 5:30pm. When came to the room keys did not work. Waited for another 30 mints to get different room. Porter and bar people were nice. Rest of stuff especially front desc is horrable and have no idea what customer experience should be. Food is ok nothing special, beach not good, tons of seaweed and water is not calm at all. We stayed at secrets in Jamaica last year and it was amazing. Do not choose this hotel, better choices in DR.
for Everyoneby A verified travelerfrom Md
Excellent entertainment great food wonderfulPosted Oct 24, 2014
We loved every moment spent at this resort Everybody went out of their way to please us We were pompered daily with great food excellent entertainment