Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
77% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Kali from Ontario, Canada

Beautiful beach, TERRIBLE wait staff

Posted May 28, 2014
Pros: The beach was beautiful.
Cons: I would change everything, other than the beach.
Location: We did not leave our resort.
My boyfriend and I spent the extra money to stay at a Secrets Resort because he had been to 3 others before (in Mexico) and said they were well worth it. In the other Secrets he had been to it was premium everything and friendly staff. Also, that is exactly what the website claimed as well so I was sold. However, this was absolutely not the case once we were there. The bartenders and servers were down right rude when I would ask for a beer that wasn't Presidente and the servers consistently forgot our drinks or, when they remembered, brought the wrong drink. It got to the point that I was to scared to go up and order my own drinks because they were so mean. The claim of a premium experience that includes top shelf alcohol is completely untrue. It almost ruined my whole trip.If it wasn't for how beautiful the beach was I don't know what I would have done. In addition, we both found the food disappointing. It was not at all what the website makes it out to be. I would not recommend this resort to ANYONE!! Overall, I was EXTREMELY disappointed with my Secrets experience, especially because I was led to believe I was going to receive (because I was paying a lot more than other resorts) a high end experience.
Comment from Hotel Management
Jun 25, 2014 by Hotel Manager, Hotel Management
Thank you for taking the time to write your comments to us regarding your stay. We were concerned to learn we did not completely fulfil your expectations and we deeply regret the inconveniences you encountered. As a service oriented company, our objective is not only to fulfil, but also surpass our guest's expectations; therefore we put our greatest interest into your opinion. We understand that there is always room for improvement and our guest's experiences play a key role in this continuous process. Again, we do value your comments very much and hope to have the opportunity to serve you again in the future. Regards, Luis Gomez
4 out of 5
Recommended
for Couples
by A verified traveler

Excellente!

Posted May 27, 2014
This is one of the nicest resorts I have stayed at. We decided to upgrade to the preferred club, which wasn't that much more expensive, and in my opinion well worth it. Staff was extremely friendly and always willing to attend to any need we had, whether it be getting another round of drinks, or driving us to the room because we were too full to walk. The second day of our trip, we did have a few minor issues with the room (fridge was not cold, remote did not work, toilet wouldn't stop running), but shortly after calling, someone immediately came and fixed them. The beach was not as clear as I would have liked, but I expected this, as Punta Cana is located on the Atlantic Ocean side of the island, but still beautiful. I liked the fact that you had the option to go to its sister resort next door to dine, as there are more than enough options to eat. I will definitely come back and cant wait to visit again!
Comment from Hotel Management
Jun 25, 2014 by Hotel Manager, Hotel Management
Thank you very much for sharing your experience at our resort, we take note not only about your nice words but also about your suggestions. Best Regards Luis Gomez
3 out of 5
by A verified traveler

Secrets

Posted May 22, 2014
Food was decilious and hotel was clean. Staff was slow and was not able to meet all requirements of needs of hotel guest
Comment from Hotel Management
Jun 25, 2014 by Hotel Manager, Hotel Management
Thank you for taking the time to write your comments to us regarding your stay. We were concerned to learn we did not completely fulfil your expectations and we deeply regret the inconveniences you encountered. As a service oriented company, our objective is not only to fulfil, but also surpass our guest's expectations; therefore we put our greatest interest into your opinion. We understand that there is always room for improvement and our guest's experiences play a key role in this continuous process. Again, we do value your comments very much and hope to have the opportunity to serve you again in the future. Regards, Luis Gomez
1 out of 5
by A verified traveler

ROOM SMELLED LIKE MOLD.

Posted Apr 28, 2014
Pros: BEACH WAS GREAT. SERVICE WAS GREAT CABANA WAS GREAT
IT WAS BAD ROOM SMELLED LIKE MOLD THE SWIM OUT WAS MUD WHICH TRACT INTO TO THE ROOM.FOOD WAS BAD.
Comment from Hotel Management
May 2, 2014 by Hotel Manager, Hotel Management
We are sorry if we did not reach you expectation, unfortunately with the detail given it is difficult for us to study your case or your room problem,but we will check more carefully all our rooms to avoid that kind of problems in the future. Best regards Luis Gomez
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms, great beach nearby

Posted Apr 23, 2014
Had a great weekend, staff very friendly and food was great, all inclusive deal was worth it.
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We want to thank you for taking time to write a review about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel Secrets Royal Beach. Best regads Luis Gomez
5 out of 5
Recommended
for Everyone
by Mauricio from Bogota

Excellent Service, Food, Drinks and Entertainment

Posted Apr 22, 2014
Pros: - No kids in the hotel - Good Food and drinks (Nice cocktails) - Clean and Comfortable - The entertaining team is friendly and funny
Cons: - Sushi Restaurant - Include alcohol diferent than beer in the mini bar
Location: Close from the airport, shopping mall
This is my second time in a Secret Resort, the first was on my Honeymoon. For me this second trip to Punta Cana was like a second honey moon. The service is really good in the restaurants, pool bar, lobby, and room service. The rooms are really comfortable, nice bed, good air conditioning, good mini bar and really clean. They always leave chocolates at night, nice decorations with ducks made with towels, etc. The WIFI service is expensive , but it was perfect for me and myy wife because I got disconected from news, chating, emails,and our jobs. if you really want to enjoy your vacations put your cell phones in the security box. I really recomend this place. The beach is really nice, beautiful. You can do many activities like beach volleyball, aerobics, entertaining games, sailing, kayak and dancing classes of Merengue and Bachata.
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We are glad to hear that you enjoyed your vacations at Secrets Royal Beach Punta Cana; and on your behalf we will congratulate our personnel for helping to make your stay memorable. Best regards Luis Gomez
5 out of 5
Recommended
for Couples
by Towers from Seattle, WA

Excellent! We had a great time!

Posted Mar 18, 2014
Pros: The entertainment, variety restaurants, friendly staff, the beach.
Cons: Please tell us the men need a collared, short sleeve shirts, long pants and closed toed shoes for some of the restaurants. We had to buy some shirts.
Location: We did the capital tour and Saona Island. Both were fun. I did not like the time it took to it to the island, many stops. Island food was not good.
We had a great time. The staff was very friendly and made our trip the most enjoyable vacation we have ever taken. There was a lot to do, or just relaxing on the beach and a variety of restaurants to choose from.
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We want to thank you for taking time to write a review about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel Secrets Royal Beach. Best regads Luis Gomez
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic holiday

Posted Mar 18, 2014
This was the most amazing holiday. Great beach good food and a great animation team
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We are glad to hear that you enjoyed your vacations at Secrets Royal Beach Punta Cana; and on your behalf we will congratulate our personnel for helping to make your stay memorable. Best regards Luis Gomez
5 out of 5
Recommended
for Couples
by Daniel and Eva from London

Great getaway - beautiful place , excellent people

Posted Mar 10, 2014
Pros: The staff was excellent: Akon, Darling, Patricia, etc. The nights shows are excellent, specially the dance shows and the circus.
Cons: Include free wifi in the hotel, which is something to expect in a 5+ star resort and sad to charge for something free almost everywhere else.
Location: The location is perfect. The Secrets Royal beach area does not feel crowded at all yet you are in the middle of Bavaro beach.
We recently stayed in this adult-only hotel for 8 nights, and it exceeded our expectations by far. We loved the tranquility of the hotel, with breath taking views and fairly good facilities in comparison with nearby resorts. But what really took our hearts away was the staff, they gave such a vibrant atmosphere that took the place to the next level. Everyone was so caring and their happiness was contagious. During the day, they will make you feel at home, and every night they would give one of the best performances we have ever seen in a resort of this kind. At the beach you will find drinks brought to you as when needed, and the quality of the spirits behind the bar is quite excellent. Also at the beach you will have all the water sports you need and the entertainment team making your day. The dance shows and circus are excellent. Unfortunately, as we were packing our belongings we realised that one of the perfume was missing since the previous night. It really gives a bad image to the whole hotel. Moreover, we told the check out staff and she seemed quite relaxed about it, or say indifferent, which didn't make me happy but sad for the rest of the staff as these sort of incidents should be taken very seriously full stop. I hope they follow this through properly. To sum it up, excluding the last point I would really recommend it if you are looking for a luxe tranquil yet full of fun place in Punta Cana.
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We want to thank you for taking time to write a review about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel Secrets Royal Beach. Best regads Luis Gomez
5 out of 5
Recommended
for Everyone
by kelly from Maryland

Relaxing stay... no kids allowed

Posted Feb 3, 2014
Clean resort. Super friendly staff. Pool was the lazy river style which was unique. Meals were fantastic ... so many resterants (b/c you can go to the resort next door also) you dont have a chance to try them all! Spa was amazing.
Comment from Hotel Management
May 7, 2014 by Hotel Manager, Hotel Management
We want to thank you for taking time to write a review about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel Secrets Royal Beach. Best regads Luis Gomez