Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
77% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Maryland

Paradise

Posted Oct 9, 2014
Pros: The Service by the staff.
Cons: Have more live entertainment. Have more entertainment period at night.
Top-Notch Service, Everyone on staff was great - Pedro was outstanding and assisted me along with 3 other staff members doing my stay. Food was good and the drinks were great. It was very relaxing and I got a message that was the best I have had. It is geared for couples but I went alone.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom canada, nl.

Lovely resort.

Posted Oct 2, 2014
Pros: 24 hour room service!
Cons: Cleanliness and pool cleaning , more items on the room service menu.
Location: There is a shopping center near by and another shopping center a little furth. San Juan was a great one!
It was my first time travelling out of canada so to a tropical location I was excited! The air conditioning was great but smelt like it needed to be cleaned. My sheets were not changed I had to ask the maids to come back and change them. There was this fishy smell at my end where I was staying on and off for about 3 days at a time. The staff were very friendly and made you feel like you were home! The pools could be cleaned a lot more often most days I was swimming with a lot of gunk and tree particles. Overall it was a great place to stay and I would stay there again :)
Comment from Hotel Management
Oct 5, 2014 by Hotel Manager, Hotel Management
Thank you very much for your opinion regarding our hotel, we are also taking note of your suggestions, we hope we will greet you again soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 26, 2014
My first vacation in 7 years and I'm so elated that I chose this particular resort. Friendly staff, great property. They have an excellent entertainment team. Food was great. I definitely was able to get a great sense of relaxation. Many people there are repeat holidayers, and my name will be added to that list.
Comment from Hotel Management
Oct 5, 2014 by Hotel Manager, Hotel Management
Thank you for rating our hotel , we are pleased to know that you enjoy as you wanted, that is always our main goal, we hope to greet you again. Best regards
3 out of 5
by A verified travelerfrom NJ.

great beach and pool

Posted Sep 8, 2014
Pros: Beach, Pool and the Staff at the pool, restaurant, beach and room.
Cons: The Management needs to revise the rules for restaurant dress code quality of food and wine and provide top shell drinks for dinner.
The staff was excellent and the service they were ALLOWED to provide was wonderful. The food was OK at best. They need to change the rules for men's dress code for dinner. Everyone we talked to agreed that men should be able to wear nice shorts and a polo shirt and not long pants and closed dress shoes. We are on vacation and want to wear what we want. There were at least 6 or 7 places to eat,but not all were open every night. You couldn't make reservations from your room you had to go the front desk. Several restaurants did NOT have top shelf liquor. The wine in every restaurant tasted like vinegar. There were to many rules for many things. We had steak for lunch one day and the couple after us was told they were out of steak. Not true because they insisted and they were given steak. One of the couples in our group changed their room 3 times because of various things. We were a group of 6 couples and we all agreed that we would NEVER RETURN to this resort. The MANAGEMENT should understand that when people are on vacation that NO is not an option. They should do their best to accommodate their guests because without the paying guests there would not be any resort.
Comment from Hotel Management
Oct 5, 2014 by Hotel Manager, Hotel Management
First of all, we would like to transmit you how sad we got in the very moment we were aware about your opinions regarding our Hotel, where you can believe that our main concern –and goal – is always achieving the satisfaction of our guests, and becoming their holidays in happy experiences and memories that remain with them beyond their stay among us. We actually want to express our most sincere apologizes if we did not achieve generating in you that feeling and if we were not able to satisfy your expectations at all. You can believe that was not our intention. On the other hand, we thank you that you took some of your valuable time to send us your comments and points of view, because as you perfectly understand, that is the best way we have to be able to focus our corrections in the right way. Best regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Homer, Alaska

We had a fantastic time at the Secrets Royal Beach

Posted Sep 6, 2014
Location: Visit the nearby shopping malls and go para sailing, you will love it!
This was a wonderful vacation destination. The beach was awesome. The hotel staff was very friendly and enthusiastic. It is very safe here. Resort security keep peddlers from bothering you on the beach. They have a great entertainment staff. You get waited on like royalty. Even on the beach, servers bring drinks to your beach chair. Our room was kept clean and tidy. I can't say enough to thank everyone here for a fantastic vacation!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh

"Excellent" hotel. Up Dated, Friendly Staff.

Posted Aug 3, 2014
Pros: The Amazing river like Pool that stretched through the complex. You could find a private spot or swim to the pool bar for the fun.
Cons: The Lighting is poor, but romantic.
Location: Golf, Scuba, Zipline.
The experience at Secrets was excellent for my wife and I to celebrate our 26th anniversary. We stayed at the adults only part of a larger resort that allowed us to enjoy the peace and quiet of a couple friendly resort, that is right next door to the family part of the resort. We could visit the shops, pools and restaurants all over the resort. The food was much better than expected from the Buffet to the sit down spots. 24h Room service was included, courteously and promptly served. Small tipping is always appreciated but not necessary. The Butler service with the Preferred section was top notch. Great Bars.
Comment from Hotel Management
Oct 5, 2014 by Hotel Manager, Hotel Management
Thank you very much for your feedback, we are glar that you enjoy and also we take note of your improvement ideas. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2014
Excellent staff that would bend over backwards before you even have a chance to request anything!!
Comment from Hotel Management
Oct 5, 2014 by Hotel Manager, Hotel Management
Thank you very much for rating our hotel. Best regards
3 out of 5
by A verified traveler

Hard to communicate.

Posted Jul 29, 2014
We have stayed at several Secrets properties in the past and have always been happy. This resort is ok, but not what I have come to expect from Secrets. The staff was the biggest disappointment. Most didn't speak English. This usually isn't that big if a issue, but can become very difficult when trying to order food at night.
Comment from Hotel Management
Oct 6, 2014 by Hotel Manager, Hotel Management
We would like to thank you for sharing your experience with us and at the same time we regret that you find that we must improve our communications skills. On that way we will like to kindly inform you that all our personnel is taking English lessons. Comments like yours are a true inspiration to our continued pursuit of excellence in everything
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta, Canada

Friendly staff, Fantastic beach

Posted Jul 25, 2014
My daughter chose this resort to have her wedding. The staff were all very friendly and willing to please. We were there the third week in July. This is not their peak season so it was nice not to have to fight crowds. Because this resort is adults only there were fewer people still ( the sister hotel was much busier) so it was easy to find a cabana at the beach or space at the pool. There was an abundance of food and I thought it was very good. The fresh mangos were delish!! The only problem I had with my stay was our key didn't open our door a few times. It took the technicians a couple of tries to get it working properly, but the did fix the problem. I don't know if it was because of our door problem or not but our mini bar didn't get filled a few days. Overall though the rooms were nice. They were clean and the staff were friendly and helpful.
Comment from Hotel Management
Jul 29, 2014 by Hotel Manager, Hotel Management
Thank you very much for rating our resort, comments like yours will help us to see in which areas we have to improve. best regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Awesome all-inclusive, exceeded all expecations

Posted Jul 21, 2014
Pros: The people were extremely friendly and the hotel was extremely nice.
Cons: None
Location: We used the hobbie cat every day through the water sports hut. We also booked a snorkel trip off the reef and had a great time.
After researching for many weeks my wife, another couple, and I decided to book this trip. We have and many people stay at a secrets resort and most of them had many good things to say. So, we booked the "preferred club" room and we were very happy that we did. We thought back and fourth between the swim up and the preferred club and I feel that we made the right choice. We had a large room with a fully stocked bar and an outside jacuzzi tub. Also, you get perks with breakfast, lunch, and dinner. You have a special area where you can eat and you also have a different menu than the rest of the resort. People were paying for a lobster dinner while we could eat grilled lobster for lunch every day. We had free internet, our own pool, and our own bar. The preferred club bar and swim up bar had top shelf drinks. The main pool bar had used bottom shelf alcohol with the drinks. The food was unbelievable! The only restaurant that you had to make reservations in was the Hibachi grill and it was definitely worth it. The entertainment staff put on great shows and did a great job getting people involved. Every day we spent the morning in the ocean and then at the pool in the afternoon. It was an awesome 5 days that we will surely remember.
Comment from Hotel Management
Jul 29, 2014 by Hotel Manager, Hotel Management
Thank you for your time and effort writing a review about your vacation experience at our beautiful Secrets Royal Beach hotel. We are truly delighted to read that our service team, our location, your room and your experience all together exceeded your expectations. Comments like yours are a true inspiration to our continued pursuit of excellence in everything we do. We will look forward to welcoming you back, hopefully in the not far future. Kind Regards.