Aerial view
Check availability

Reviews of Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

4 out of 5
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive
Playa De Uvero Alto, Punta Cana, La Altagracia

Reviews

8.2

Very Good

Rating 10 - Excellent. 1282 out of 2396 reviews" "
Rating 8 - Good. 469 out of 2396 reviews" "
Rating 6 - Okay. 294 out of 2396 reviews" "
Rating 4 - Poor. 185 out of 2396 reviews" "
Rating 2 - Terrible. 166 out of 2396 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ella

Traveled with family
Liked: Cleanliness, staff & service, amenities
All good
Stayed 3 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on Apr 19, 2024
Dear Ella, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.Josue Santos, Guest Service Manager.

10/10 Excellent

OLIVER R TRUJILLO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, really enjoy the stay.
Stayed 5 nights in Apr 2024
Response from Josue Santos, Guest Service manager. on Apr 19, 2024
Dear Oliver, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.Josue Santos, Guest Service manager.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beachfront
Stayed 8 nights in Mar 2024
Response from Josue Santos, Guest Service Manager. on Apr 19, 2024
Dear Jorge, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.Josue Santos, Guest Service Manager.

8/10 Good

maher hasan

Liked: Cleanliness, staff & service, property conditions & facilities
2 water park
Stayed 4 nights in Apr 2024
Response from Josue Santos, Guest Service manager. on Apr 19, 2024
Dear Maher, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards. Josue Santos, Guest Service manager.

2/10 Terrible

Djordje

Traveled with family
Disliked: Cleanliness, property conditions & facilities
First of all checking process should be smooth howeve, it took 30 minutes for them to check in two families. Upon checking we found a dead roach in our room as well as an old bottle of water and a dirty sock. We were promised that we were going to get a free spa treatment as a service recovery and nobody ever reached out to us regarding this. Overall property is nice but just needs better maintenance as well as cleanliness. One thing is for sure, we are not going to be back to this one again.
Stayed 8 nights in Apr 2024
Response from Josué Santos on Apr 17, 2024
Dear Djordje, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.

4/10 Poor

Douglas, Puyallup

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at the property were amazing! This negative review has nothing to do with the people working at the property. The food and and drinks were awful at best. The rooms were old and dinge. The beach area is beautiful but not calm and not to safe to swim. I would describe this area of the island as the poor/ neglected area. Also if you do attend this resort be aware of them constantly trying to get you to sit through or sign up for their "membership" AKA timeshare. They were constantly pushing for you to sit through their membership informational lunch. Also they have a weird situation where you there is no food option from 5pm-730pm unless you have a reservation at one of the select restaurants which start at 6pm. I would NOT recommend this resort to anyone. This trip was definitely a huge disappointment. I feel awful stating this because I know the people working need these jobs. If you go to the Dr stay near the Bavaro Beach.
Stayed 7 nights in Apr 2024
Response from Josué Santos on Apr 17, 2024
Dear Douglas, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.

8/10 Good

Oligerti

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was nice and clean
Stayed 6 nights in Apr 2024
Response from Josué Santos on Apr 17, 2024
Dear Oligerti, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This was the worst stay I ever had in PUJ. I booked this hotel for a party of 12 including myself. Upon arrival we noticed the floor was dirty, cups/glass with drinks all over the lobby. We didn't make a big of that, we were there to have phone. Make it to my room Floor dirty, with hair all over the place. The mirrors in the room all smeared and fingerprints. Lipstick on one of the pillows. It took 4 calls for someone to show and clean our room. The very next day we spent hours with Expedia to get a refund. We moved from this hotel the very next day.
Stayed 3 nights in Apr 2024
Response from Best regards Josue Santos, Guest Service Manager. on Apr 16, 2024
Dear Jose, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.

10/10 Excellent

Nicolas Maestre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Josué Santos on Apr 17, 2024
Dear Nicolas, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.

8/10 Good

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Josué Santos on Apr 17, 2024
Dear Victor, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.

10/10 Excellent

RANDY

Liked: Cleanliness, staff & service, property conditions & facilities
5 star
Stayed 6 nights in Apr 2024
Response from Josue Santos, Guest service manager on Apr 16, 2024
Dear Taniah, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect vacation
Stayed 3 nights in Apr 2024
Response from Josue Santos, Guest service manager on Apr 16, 2024
Dear Rochelle, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.

8/10 Good

Aamir Dost

Stayed 5 nights in Mar 2024
Response from Josué Santos on Apr 17, 2024
Dear Aamir, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.

8/10 Good

Ellen

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Josue Santos, Guest service manager on Apr 16, 2024
Dear Ellen, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Taniah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Apr 2024
Response from Josué Santos on Apr 16, 2024
Dear Taniah, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards, Josue Santos, Guest service manager

10/10 Excellent

Rigoberto Marquez

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 6 nights in Apr 2024
Response from Josué Santos on Apr 15, 2024
Dear Marquez, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards, Josue Santos, Guest service manager

10/10 Excellent

Puli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 5 nights in Apr 2024
Response from Josué Santos on Apr 15, 2024
Dear Puli, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards, Josue Santos, Guest service manager

10/10 Excellent

Latara Renee Wilson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 4 nights in Mar 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities. Easy to get drinks. Limited activity for teens.
Stayed 7 nights in Mar 2024
Response from Josué Santos on Apr 14, 2024
Dear Brian, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards, Josue Santos, Guest service manager

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing specifically Edward at beach, Melvin at Japanese restaurant and Darwin and Freyli at front desk.
Stayed 3 nights in Apr 2024
Response from Josué Santos on Apr 15, 2024
Dear Katherine, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards, Josue Santos, Guest service manager

6/10 Okay

Alexander

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Great beach. Food is 4. Customer service is not good. All rooms are in a bad condition, especially family units.
Stayed 5 nights in Apr 2024
Response from Josué Santos on Apr 14, 2024
Estimado Alexander, Gracias por elegir nuestro hotel para sus vacaciones y por compartir su impresión de su estancia en Grand Sirenis Punta Cana Resort. Lamentamos profundamente que no haya encontrado todos los aspectos de su agrado y deseamos disculparnos por cualquier otro inconveniente que haya experimentado. También estaremos encantados de recibir cualquier comentario adicional que nos ayude a identificar nuestras áreas de oportunidad para mejorar. Esperamos tener la oportunidad de buscar una segunda oportunidad para mostrar lo que puede ser una verdadera experiencia Sirenis. Saludos cordiales Josue Santos, Gerente de Atención al Huésped.

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach, the pools, the rooms, the whole facility was clean and beautiful. Staff was super friendly and helpful. Food was good, lots of options. We really enjoyed the nightly shows at the theater that they put on. Overall we had a great time, and wish we could’ve stayed a couple more days!
Stayed 5 nights in Apr 2024
Response from Josué Santos on Apr 14, 2024
Dear Jon, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards, Josue Santos, Guest service manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Sirenis’ staff is very friendly and helpful, we enjoyed our time here.
Stayed 6 nights in Apr 2024
Response from Josué Santos on Apr 14, 2024
Dear Jonathan, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards, Josue Santos, Guest service manager

2/10 Terrible

Yomaris

Traveled with family and small children
Disliked: Property conditions & facilities
The worst hotel ever
Stayed 5 nights in Apr 2024
Response from Josué Santos on Apr 14, 2024
Estimado Yomaris, Gracias por elegir nuestro hotel para sus vacaciones y por compartir su impresión de su estancia en Grand Sirenis Punta Cana Resort. Lamentamos profundamente que no haya encontrado todos los aspectos de su agrado y deseamos disculparnos por cualquier otro inconveniente que haya experimentado. También estaremos encantados de recibir cualquier comentario adicional que nos ayude a identificar nuestras áreas de oportunidad para mejorar. Esperamos tener la oportunidad de buscar una segunda oportunidad para mostrar lo que puede ser una verdadera experiencia Sirenis. Saludos cordiales Josue Santos, Gerente de Atención al Huésped.

10/10 Excellent

janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend capability for disabled people. To have a transportation cart for far distance to the room. Also, food could be better. The food was cold. Over all, we had a great time. Thank you
Stayed 4 nights in Apr 2024
Response from Josué Santos on Apr 14, 2024
Dear Janet, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards, Josue Santos, Guest service manager

10/10 Excellent

hippo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Josué Santos on Apr 14, 2024
Dear Hippo, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards, Josue Santos, Guest service manager

10/10 Excellent

Julissa Jennifer, New York

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Resort was amazing. We had a great vacation. Will definitely visit again
Stayed 4 nights in Apr 2024
Response from Josue Santos on Apr 12, 2024
Dear Julissa Jennifer, Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager.

2/10 Terrible

Yisselle, North Lauderdale

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto con excepción del àrea VIP donde fuimos invitados a un almuerzo para darnos un tour por el área y una mesera grito de una esquina a otra que no podiamos estar ahí que no nos sirvieran comida tremenda vergüenza pasamos. Todo el mundo se disculpó menos el gerente JOSEPH que entre dientes hizo un comentario y no dio la cara luego. NO ACEPTEN NINGÚN TOUR PARA QUE TE HAGAN PASAR UNA VERGUENZA Y TRATEN DE VENDERTE UN TIMESHARE. Sin embargo el resto del personal son increíbles. Nicole de check in, Karla, Judianne, Ada Joahnber y los chicos de la playa Uvero me trataron como reina.
Stayed 3 nights in Apr 2024
Response from Josue Santos on Apr 12, 2024
Estimado Yisselle, Gracias por elegir nuestro hotel para sus vacaciones y por compartir su impresión de su estancia en Grand Sirenis Punta Cana Resort. Lamentamos profundamente que no haya encontrado todos los aspectos de su agrado y deseamos disculparnos por cualquier otro inconveniente que haya experimentado. También estaremos encantados de recibir cualquier comentario adicional que nos ayude a identificar nuestras áreas de oportunidad para mejorar. Esperamos tener la oportunidad de buscar una segunda oportunidad para mostrar lo que puede ser una verdadera experiencia Sirenis. Saludos cordiales Josue Santos, Gerente de Atención al Huésped.

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent! The beach was beautiful and the food was great. Anything we needed the staff here were very helpful!!
Stayed 6 nights in Apr 2024
Response from Josué Santos, Guest service manager. on Apr 12, 2024
Dear Justin, Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager.

10/10 Excellent

IRYNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel 4-5 times a year, and this hotel is one of three places where I would like to come back. Beach is gorgeous. Water is just perfect. Resort is beautiful and unreal clean. Food is delicious. I traveled with 7 y. o. twins. And I would say that the place made above and beyond to make them enjoy their stay. I can’t find the right words for Miss Sugar from the kid’s entertainment team. She is amazing!!!! Whatever she does, she does it perfectly! I could find small things that were bothered me, but they didn’t really affect our stay in this resort.
Stayed 6 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on Apr 11, 2024
Dear AIryna Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager.

10/10 Excellent

Steve

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful family vacation. Brought 2 kids (9) and there was never a dull moment for them. Hotel was clean and there was always something good to eat at buffets. Japanese restaurant is a must for a fun and delicious dinner out. Beach was pristine. Only negative we found was that most of the pools were deep so bring pool floaties if you don’t want to swim the whole time you are in the water. Staff are very friendly and welcoming. Entertainment in the lobby great. We would recommend to families
Stayed 7 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on Apr 11, 2024
Dear Steve Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager.

8/10 Good

Dariusz

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on Apr 11, 2024
Dear Daruisz Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager.

10/10 Excellent

Oleksandr

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect!!!
Stayed 6 nights in Apr 2024
Response from Josue Santos, Guest Service Manager on Apr 10, 2024
Dear Oleksandr, Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager

10/10 Excellent

chachi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!!!!!
Stayed 5 nights in Apr 2024
Response from Josue Santos, Guest Service Manager on Apr 10, 2024
Dear Chachi, Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room was filled with roaches. Every night we had to deal with a roach infestation, from giant size to babies. My children were horrified and none of us could get a good nights rest. We complained every day but they did nothing but offer to fumigate our room. Not an option with 3 kids living inside. So disappointed with there unresponsive and unprofessional approach. All they needed to do was give us a new room. But all they kept doing was saying they were sorry for our troubles.
Stayed 5 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on Apr 8, 2024
Dear Brian, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best regards Josue Santos, Guest Service Manager.

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Came here for 3 nights and we were able to enjoy the full experience. Pool hours were great and right near the beach. We were able to enjoy a variety of restaurant options. Rooms were spacious and clean.
Stayed 3 nights in Apr 2024
Response from Josue Santos, Guest Service Manager on Apr 8, 2024
Dear Wendy, Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager

10/10 Excellent

Jamine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time as a family at the resort. The staff is exceptional. Everyone was helpful, friendly, & made it their duty to accommodate the guests. The kids services were wonderful especially the kids bar in the evenings. The staff is very attentive. My only advice to families is to upgrade to the larger family suite bedroom(s) if available. You'll appreciate the space.
Stayed 4 nights in Apr 2024
Response from Josue Santos, Guest Service Manager on Apr 7, 2024
Dear Jamines, Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager

10/10 Excellent

ELizabeth, Mays Landing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Rooms were clean and well sound proofed. Beds were made and fresh towels were provided daily. There were many free activities for adults and children everyday. The pools and beaches were beautiful. Make sure you get out early to find a seat by the pool. The buffet was great 7/10. There were plenty of options and we did not go hungry. If you want to have a sit down dinner, make reservations on the first day of your trip or before. Everything you need is on site. If you decide to go on an excursion, there is opportunity for booking and pick up at the resort. The on-site waterpark needed some repairs and a lot of the bigger slides were closed. Overall, we had a wonderful time.
Stayed 5 nights in Apr 2024
Response from Josue Santos, Guest Service Manager on Apr 7, 2024
Dear Elizabeth, Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager

4/10 Poor

Kyle Scott, Clifton

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Went with my 3 kids and wife over spring break so property was expectedly packed. Because it was peak season, we had to compromise on the place and price point that wouldn’t force me to sell our house. Overall, the place is ok. We loved the pools and beach. The water park was surprisingly really nice and fun. My son did the escape room twice and it was really well done. The food was very poor. Buffets were not good, poor selection, filthy, often out of items, and mostly unhelpful staff…although some were very good. Highly advise to skip buffet for dinners and go ala carte, which is better but still not great. We’re not food snobs but all of us were ready for a real meal when we got home. The staff was decent. Some good but many looked frustrated to be there and help. Getting drinks in general is a huge challenge. For the hundreds of workers there on the daily, for some reason they feel only having 3 bars and 3 bartenders by the pool and beach is enough, so there’s always a long line. Tips don’t get you any better service. Kind of what was expected for price point…some good lots of bad but honestly was a good time regardless.
Stayed 6 nights in Mar 2024
Response from Josue Santos, Guest Service Manager on Apr 7, 2024
Dear Juan, Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager

10/10 Excellent

JUAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and happy place.
Response from Josue Santos, Guest Service Manager on Apr 7, 2024
Dear Juan, Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager

10/10 Excellent

Rachel

Liked: Property conditions & facilities
I got to see many properties while in Punta Cuna. I highly recommend this property for entertainment, all you can eat food and drinks. Great for kids, families and couples! This property is very clean. Employees mop the entrance and to the beach daily, bathrooms always clean. I can not recommend this property enough! Staff is so sweet too!
Stayed 7 nights in Mar 2024
Response from Josue Santos, Guest Service Manager on Apr 7, 2024
Dear Rachel, Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water slides are too rough. My 10 & 13 yo tried 2 slides then were done. The younger kids area looked awesome. The breakfast buffet and Steak House were the best food, the rest was below average. The French restaurant was awful! The property and beach are beautiful! We had a great time but would not return to this property.
Stayed 5 nights in Apr 2024
Response from Josue Santos, Guest Service on Apr 7, 2024
Dear Katherine, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best regards Josue Santos, Guest Service.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Very helping people. Too much noise at the beach but this is entertainment.
Response from Josue Santos, Guest Service Manager on Apr 7, 2024
Dear Eric, Thank you for sharing your feedback with us, we are glad you enjoyed the facilities and we will keep on working hard to improve every aspect of the experience. We hope to welcome you again soon! Best regards, Josue Santos, Guest Service Manager

10/10 Excellent

betsy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is excellent! Highly recommended.
Response from Josué Santos on Apr 5, 2024
Estimado Betsy, Gracias por compartir tus comentarios con nosotros, nos alegra que hayas disfrutado de las instalaciones y seguiremos trabajando duro para mejorar cada aspecto de la experiencia. ¡Esperamos darle la bienvenida nuevamente pronto! Saludos cordiales, Josue Santos, Gerente de Atención al Huésped

10/10 Excellent

Kira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge well maintained area, safe, beautiful, lots of dining options with a lot of vegetarian and pescatarian options, super accommodating staff, beautiful clean beach . Christopher and Welfrin went out of their ways to accommodate all our needs during our stay
Stayed 5 nights in Mar 2024
Response from Josué Santos on Apr 5, 2024
Estimado Kira, Gracias por compartir tus comentarios con nosotros, nos alegra que hayas disfrutado de las instalaciones y seguiremos trabajando duro para mejorar cada aspecto de la experiencia. ¡Esperamos darle la bienvenida nuevamente pronto! Saludos cordiales, Josue Santos, Gerente de Atención al Huésped

10/10 Excellent

NINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 7 nights in Mar 2024
Response from Josué Santos on Apr 5, 2024
Estimado Nina, Gracias por compartir tus comentarios con nosotros, nos alegra que hayas disfrutado de las instalaciones y seguiremos trabajando duro para mejorar cada aspecto de la experiencia. ¡Esperamos darle la bienvenida nuevamente pronto! Saludos cordiales, Josue Santos, Gerente de Atención al Huésped

10/10 Excellent

Ella

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Grand Sirenas. The staff was very wonderful and helpful. The restaurants had great food options and the drinks were fantastic!!!
Response from Josué Santos on Apr 5, 2024
Estimado Ella, Gracias por compartir tus comentarios con nosotros, nos alegra que hayas disfrutado de las instalaciones y seguiremos trabajando duro para mejorar cada aspecto de la experiencia. ¡Esperamos darle la bienvenida nuevamente pronto! Saludos cordiales, Josue Santos, Gerente de Atención al Huésped

10/10 Excellent

hasan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice will most likely come again!
Stayed 7 nights in Mar 2024
Response from Josué Santos on Apr 5, 2024
Estimado Hasan, Gracias por compartir tus comentarios con nosotros, nos alegra que hayas disfrutado de las instalaciones y seguiremos trabajando duro para mejorar cada aspecto de la experiencia. ¡Esperamos darle la bienvenida nuevamente pronto! Saludos cordiales, Josue Santos, Gerente de Atención al Huésped

10/10 Excellent

Lindsay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welfrin was very helpful at checkout! Easy!
Stayed 8 nights in Mar 2024
Response from Josué Santos on Apr 5, 2024
Estimado Lindsay, Gracias por compartir tus comentarios con nosotros, nos alegra que hayas disfrutado de las instalaciones y seguiremos trabajando duro para mejorar cada aspecto de la experiencia. ¡Esperamos darle la bienvenida nuevamente pronto! Saludos cordiales, Josue Santos, Gerente de Atención al Huésped