Ratings based on 64 Verified Reviews
They paid and stayed. We double-checked.
3.2 Room cleanliness
3.5 Service & staff
2.9 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom montbrison
Bon sejourPosted Feb 18, 2015
Personnel, nourriture et service agreable. Tres bon hotel
by A verified travelerfrom Chicago
Never coming back again!Posted Feb 17, 2015
The food & drinks at the resort were terrible. The room looked like a cheap motel.
by A verified traveler
Everything was great except for the roomsPosted Feb 11, 2015
Pros: Pool was great, hotel grounds well kept, beach was nice, food was good and service at the restaurants and bars was wonderful!
Cons: The rooms need to be completely renovated and then maintained properly. When there is a problem with a room it needs to be fixed in a timely manner.
The hotel grounds were kept immaculately, beach was great, food was good, very nice large pool, the only problem that we had were the rooms. They are old and not very well maintained. I have never written a review before but decided that I would appreciate it if someone would let us know what to expect. We really are not complainers but we were quite disappointed with the rooms and time we wasted trying to find a comfortable one. The first room we had the tub did not drain and there was only 2twin beds, we wanted 1queen or king (we are married and still like each other!lol). They moved us to another room with 2 twin beds (We were told the one side of the resort only has twin beds). This room had big mosquitos ALL over the room on the ceiling-there was a nest on the balcony, that is where they were coming from. We asked 3 times for that to be taken care of and it was finally done 2days later right before we were being moved to another room!! Then 3rd room was an ocean view suite. The view was wonderful, but that tub drained even worse than the first one!!! It also smelled like someone spilled perfume somewhere so the entire room had a noxious odour. The maintenance of all of the rooms was poor and they just shuffled us around. Ironically we shared a shuttle with a couple on the way back to the airport that said the exact same thing!! If it weren't for the rooms being so poor, this resort was actually very good and the waterpark was great!.
by A verified travelerfrom c
Nowhere close to a 4star, lucky to be 2Posted Feb 10, 2015
Complete rundown and old resort with outdated bug infested rooms. And food was horrible.
for Familiesby A verified travelerfrom Argentina
Lo mejor el parque del agua.Posted Jan 20, 2015
Pros: Parque de Agua
Cons: Falta manteneimiento. Ej. Metegol sin pelotitas, Mesas de Pool sin tacos, Habitaciones sin puertas de cajas de seguridad.
Location: Sobre la playa, cercano al hotel no sabria decir puesto que no sali de las instalaciones.
El parque de agua cumplio las expectativas generadas, pero al hotel le falta mantenimiento y algunas instalaciones son deficientes.
for Everyoneby A verified travelerfrom Boston
Sirenis Punta Cana - A great family vacation!Posted Jan 14, 2015
Pros: The water park, the people: Veronika - mgr, Juana & Super Mario *concierges, Jonathan @ the pool bar. The food at the restaurants & buffet! All good!
Cons: Rooms need to be updated. Beach needs to be cleaned at night, not during daylight. Guests are NOT seated for dinner in the main dinning buffet.
Location: It's about 45 minutes from the airport and one of the last resorts on Bavaro Beach. We didn't leave the resort, so cannot comment.
My wife, 7 year old daughter and I have been to the DR twice now and found it to always be a great family vacation, hands down! The Dominican people are extremely friendly, love tourists and are good people. We booked our vacation pretty late and without a ton of research. After we booked, I read almost every single review in the last two years on this hotel and didn't know what to expect. Here's what we found: Sirenis Punta Cana & Aquagames was a great value, family vacation and overall, a great value family-oriented resort! The flavor of the resort is multi-national. We met people from Canada, Germany, Great Britain, France and Russia. Our favorites were Russian, boy can the party...that's cool! Pros: Great staff, great pool, concierges & night life. Cons: The rooms were clean but poorly furnished and in need of updating. The mattresses were hard. Our room had a vent that vented outside and I'm pretty sure there was an bat or something in it. Found a lizard in the closet...The beach did have tons of seaweed removed daily by dump trucks & bulldozers. Not a pleasant sight. Check-in was bad. We arrived at 3 PM and had to wait 3 hours for our room to be ready. Overall, we really enjoyed the resort and thought it was a good value. Yes there were some things that could use improvements, but we always try to look at the Pros & Cons and after some considerations, we found Sirenis Punta Cana to be a quality resort. Yes, we would return. Definitely recommend for families!
by A verified travelerfrom new York City
Will not go back even if freePosted Jan 11, 2015
This resort needs serious upgrading. Our first room bathroom was filthy and door did not even have a lock. There are no tissues, pads, a pen, cups or basic things you get at an average motel. You hardly get couple towels and a toilet paper. The beach was full of seaweed. I understand it is a nature and not the hotel but we couldn't use the beach at all. Our concierge Juana tried to make things better by offering a slightly better toom and a restaurant reservation but in the end, she did not give us reservation and did not help us with transportation to airport as promised. Food was way below subpar and drinks were watered down. Overall, we still enjoyed ourselves but will not go back even if it was for free. There are other better destinations not to waste our vacation time on subpar resorts.
by A verified travelerfrom NY
Lack of service, rooms need to be upgradedPosted Jan 11, 2015
Pros: Pool quality and cleanliness.
Cons: Bathroom in guestrooms HAS to be upraded, they are not serviceable anymore at that point.
Location: Swimming with the dolphins is really exciting experience.
When we arrived at 5pm ( two hours after official check in time) they asked us to wait 5 minutes to check room readiness.Those 5 min turned almost into 30 min and then we've been brought to the room which was not cleaned and prepared for the new guest. Front desk manager Miguel made this "nice" welcome to us. Another bad surprise in our room was poor bathroom condition: chipping paint from the bottom of the bathtub, old dirty faucets, bad smell.In general guest rooms need to be upgraded. To be fair I have to say that they are taking good care of the pool, beach and grounds. Food was also well prepared, fresh with descent variety.
by A verified travelerfrom l
Horrible hotelPosted Dec 26, 2014
Won't recommend this hotel to anyone. When we arrived the staff at front desk told us that we didn't have a reservation at the hotel and booked it by expedia they let us at the lobby since 2 pm to 7 pm without giving us nothing I was with 4 kids and they gave us the room at 730 pm but no body told is what was happening with my reservations it was the worst place that I visited in my life
for Everyoneby A verified traveler
Posted Dec 4, 2014
Great location and great hotel Staff! Would visit there again!