Ratings based on 31 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified traveler from Santo Domingo
It looks like a good hotel for family, but its notPosted Jul 8, 2014
Pros: The beach
Cons: Please CHANGE all kitchen staff. Train them a little bit in HACCP and food safety. Please improve food presentation in buffet and restaurants
the staff is very friendly, the facilities are at certain distance, but normal for big resorts in PUJ. unfortunately I thought it was more a family oriented hotel, but its NOT, it is very difficult to walk around with kids, especially to the famous water park that put the entrance on the opposite side of the hotel lobby. The food is terrible in ALL its aspects, in the end I will not complain because now I understand the cheap price I paid.
for Everyoneby angel travel from san juan
Everything fine exceptPosted Jun 16, 2014
everything was fine except the room, dirty, old, hard bed, bad pillow, a/c didnt work, talk with the manager first night the hotel was full they find another room the second night
by A verified traveler
Posted Jan 3, 2014
for Everyoneby A verified traveler
Amazing experience, very clean, staff very friendlPosted Dec 28, 2013
Very clean, beach very clean, staff friendly. Cons: nowehere to go outside the hotel, cannot believe a 5 star hotel does not have a shuttle bus. Wifii usd 50 / week and IT ONLY WORKS IN THE LOBBY. for a 5 star hotel? Amazing
for Familiesby Carol from CT
Enjoyable stay, great beachPosted Nov 26, 2013
Pros: Water park, beach, friendly staff, pool bar was nice and drinks were good. Food on the beach was better than the buffet.
Cons: The food wasn't that great. I wonder if we had been there over the weekend if it would have been better.
Location: Not too far away is the Cathedral in Higuey, where we always make a point of stopping. It is beautiful.
We have been visiting Punta Cana for the past several years, searching for the best bargains and beaches. We were pleasantly surprised by the new highway to get to PC from Santo Domingo, which made the trip quick and easy. Check in wasn't until 3 PM, but due to the new highway, we got there around noon. Not a problem. We were greeted with tropical welcome drinks, given our resort bracelets, shown to a large, clean restroom area where we could change in to our suits and hit the beach. We even went to lunch buffet after working up our appetite at the beach. Once we could get into our rooms (my husband and I in one room, 2 daughters and my mother in law in the other), we were given welcome gifts of fresh fruit and two bottles of Brugal rum. The mini fridges (included) were stocked with water, soda, and ours had a bottle of Champagne, which was nice. The water park was great; our girls (11 and 16) had a blast and did not want to leave (this was their first time to a water park - other, more experienced travelers/adventurers may not have been as entertained, but they loved it). The water park was nice because it had drinks and some food there as well if you want to stay for awhile. Only would have been better if the pool was a bit deeper. The beach at the resort was great, one of the best I have been to in the DR.
for Everyoneby A verified traveler
Posted Nov 22, 2013
for Familiesby Zaida
Posted Nov 6, 2013 on Hotels.com
by Victor from Bencosme
Beach front, very ni e hotelPosted Oct 28, 2013
Excelente Beach, nice facilities. Well mainteined, bad service in front office My kids love the pool
for Familiesby sandy from bronx, ny
Nice waterpark not good foodPosted Sep 9, 2013
Pros: The water park was great. The swim up bars were also great
Location: The hotel is about an hour from the airport. We did a muddy dune buggy tour that was fun. There was a tour operator at the hotel who,was very helpful
The first room we were in had a fan that made so much noise we couldn't sleep. The fridge didn't work. The second room we were in the air conditioner leaked thru the ceiling making the floor and counter in the bathroom constantly wet. The phone didn't work. The food was very disappointing. My husband is Dominican and he didn't like variety of food. The Japanese hibachi restaurant was good but the food at the steakhouse was terrible. My son loved the water park. He was there from open til close. The staff was very accommodating and helped us with our room issues.
for Familiesby chris
Good for familiesPosted Jul 8, 2013
Pros: Water park
Cons: Food, drinks
Location: Hotel is far away when you inside is nothing to do, even for me that knows the area. Once you there you kind of trap inside
Is a ok hotel you get what you pay. Food is average, drinks not good at all, waterpark is a big plus. They charge 5dollars for the use of pool table, ping pong table and internet.