Ratings based on 147 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Robert from Nebraska

This was a very high quality hotel.

Posted Jun 15, 2014
Location: Nice shopping nearby with a short shuttle ride. The beach was well kept and in my top two beaches I have ever seen, georgous.
Was very satisfied with our choice to stay at the reserve. The staff were amazing and the food was a cut above what one would expect from an all inclusive resort. All staff were very attentive and went out of their way to make our stay amazing. This hotel was very large but with the way it was setup it did not feel crowded at all, we were shocked to hear they were 90% full during our stay. The beach was a short golf cart ride away, a couple minutes, and never had any issues waiting for a ride, never did walk the route but it is definatly possible probably 10-20 minutes from the reserve. Highly recommend this hotel to anyone looking to stay in Punta Cana. Absolutely amazing, any other words would not do this hotel enough justice.
4 out of 5
Recommended
for Families
by Lucas from Bay Area, CA

The Reserve is great for families!

Posted Jun 9, 2014
Pros: Amazing beach area Good food Clean room with powerful AC Free non-motorized activities (windsurfing, sailing, snorkeling, kayak) Awesome Spa
Cons: If you are pregnant, the staff will not let you use ANY of the amenities. I suggest omitting/concealing this detail.
Location: We only left the resort for one trip to Catalina Island. It was great for Scuba and Snorkeling.
We stayed in a 'Family Concierge' room at the Reserve @ Paradisus for 9 days. The Reserve is set back from the beach quite a ways. It is walkable, but they provide golf cart shuttles on demand to transport guests back and forth. Other than having to wait a few minutes for a shuttle, I preferred this location to the main beach location. Folks who stay at the Reserve get access to everything in both resorts, so there are more pool and dining options. There is also a kids zone, which was absolutely wonderful. The staff can be hit or miss. When ordering food a la carte, there were always mistakes, forgotten items, wrong drinks, etc. Most of this can be attributed to staff speaking very little English. If you speak Spanish, you would likely have better luck. That said, if something was wrong, the staff always did their best to correct it. The food was great... much better than I expected from reading previous reviews. Also, having so many options for dining allowed us to try different types of food each day. My two favorites were Bana (sushi/hibachi/tepanyaki) and Vento. The beach area is amazing. The sand is the softest I've ever seen. The beach is cleaned daily, and the area is protected so there are no large waves, making it good for smaller kids. (although there is no surfing). Getting drinks at the beach delivered was hit or miss... I found it easiest to walk up to the bar rather than waiting for someone to take drink orders. (try the Coco Loco).
5 out of 5
Recommended
for Everyone
by Kelly from Jersey City, NJ

Top-notch service and beautiful facility

Posted Jun 3, 2014
Cons: The only issue we had on the trip was with the WiFi. If you need access for work/pleasure, keep this in mind as it's apparently an ongoing problem.
My vacation at the Reserve was the best experience I've had at any resort. My priorities for this trip included the following: Room (decor, air conditioning and cleanliness); Staff friendliness; Not being overcrowded at the pool; and ease of accessibility to nightlife/dancing. Every single person who works there goes above and beyond to ensure that your trip is amazing. The staff all seem like genuinely good, happy people and nothing is an inconvenience for them. The high level of service was beyond anything I've experienced in the US as well as abroad at other resorts. The room was gorgeous and meticulously clean. The AC in the room was very refreshing. There isn't too much going on in the evening with regards to dancing but over at the Melia (two minutes away), they had a couple of places to go with a great DJ. If you like casinos, the Hard Rock was the best out of three that we went to ($30 cab ride and 20-minute drive).
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and pool, not close to beach. Food was

Posted May 30, 2014
Pros: the people
Cons: Food and amenities
Location: Stayed all time at hotel
First night I had TV, after the second day no TV at all and no explanation
Comment from Hotel Management
Jun 10, 2014 by Rafael Torres, Hotel Management
Dear guest, I would like to extend my gratitude for sharing the impressions of your recent stay. I appreciate your valuable observations about some of our facilities. I assure you that appropriate measures have been taken. I hope to have the pleasure to welcome you back in the near future to your second home, The Reserve at Paradisus Palma Real. Sincerely, Rafael Torres Managing Director Paradisus Resorts Punta Cana
4 out of 5
Recommended
for Everyone
by Martha from Newport Beach, CA

nice but quiet

Posted May 30, 2014
Pros: very clean and beautifully decorated
Cons: service was okay not great
Hotel was nice but quiet. The pool area is small, extremely far from the beach, and very quiet (although the kids pool is almost attached so lots of kids are around). The hotel is practically deserted after dinner so if you want to feel like you have the resort to yourself, then you'll love it.
4 out of 5
Recommended
for Everyone
by calvin from washington, dc

Great hotel and staff!!!!

Posted May 27, 2014
The staff member Luis was the best a great worker!!!
Comment from Hotel Management
Jun 10, 2014 by Rafael Torres, Hotel Management
Dear guest, It is truly a pleasure for me to hear that you had a great stay at our The Reserve at Paradisus Palma Real, and that you appreciated the friendliness and dedication of Luis. I hope we will have the opportunity to welcome you very soon at this your second home, The Reserve at Paradisus Palma Real. Sincerely, Rafael Torres Managing Director Paradisus Resorts Punta Cana
5 out of 5
Recommended
for Everyone
by Teresa from Baltimore, MD

Best experience ever

Posted May 23, 2014
Pros: Everything, we had swim up suite. The rooms are huge and very clean.
Cons: The food
Location: They have casino and shopping center in facility
What a amazing hotel..not to mention the staff was so friendly and helpful. No one had a attitude and everyone was so pleasant. We will be only staying at this resort from now on.
Comment from Hotel Management
Jun 10, 2014 by Rafael Torres, Hotel Management
Dear Teresa, I am glad to learn you have had a great stay with us and that you enjoyed our services and facilities. Our biggest satisfaction is to know that all your expectations were exceed and that you will return in a near future. The Reserve team is going to be more than glad to welcome you back for a second memorable vacation. Best regards, Rafael Torres Managing Director Paradisus Resorts Punta Cana
5 out of 5
Recommended
for Everyone
by A verified traveler

Spectacular hotel near beach

Posted May 20, 2014
Beautiful rooms with swim up pool! Excellent views and great, attentive staff. Would love to go back!
Comment from Hotel Management
Jun 10, 2014 by Rafael Torres, Hotel Management
Dear guest, I am glad to learn you had a great stay with us and that you enjoyed our facilities and service. I am sure this will be the first of uncountable amazing vacation at The Reserve at Paradisus Palma Real. Sincerely, Rafael Torres Managing Director Paradisus Resorts Punta Cana
5 out of 5
Recommended
for Everyone
by Anthony from New York, NY

Complete relaxation!

Posted May 5, 2014
Absolutely delightful! Very accommodating the staff was extremely nice ...just a bit too quiet for my taste.. when I'm sitting by a swim up bar I'd like a little music felt like I was in a very long elevator ride
Comment from Hotel Management
Jun 10, 2014 by Rafael Torres, Hotel Management
Dear Anthony, Thank you for taking some of your valuable time to write your comments after having stayed with us. The comments and suggestions of our customers are of the utmost importance and assistance to us. You may rest assured that I took a note of your observations. I hope to have the pleasure to welcome you back in the near future to your second home, The Reserve at Paradisus Palma Real. Sincerely, Rafael Torres Managing Director Paradisus Resorts Punta Cana
5 out of 5
Recommended
for Everyone
by Vinny from Jersey City, NJ

Excellent hotel with a more mature crowd.

Posted Apr 29, 2014
Loved the facilities and the fact that it was a more mature crowd. Great rooms and great service. 5 stars
Comment from Hotel Management
Jun 10, 2014 by Rafael Torres, Hotel Management
Dear Vinny, We appreciate your comments regarding your stay at The Reserve at Paradisus Palma Real. It is always a pleasure to receive positive feedback. I look forward to have the opportunity to host you again soon at this, your second home. Sincerely, Rafael Torres Managing Director Paradisus Resorts Punta Cana