Ratings based on 251 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

The absolute best in Punta Cana

Posted Jan 6, 2015
This was our 6th trip to the Reserve and 10th trip to Punta Cana since 2003.Last year I wrote that our stay at Reserve in 2013 was the best of all our trips to this resort. But I was amazed that the trip last month was even better. The professionalism of the staff was off the chart good and clearly demonstrates that the General Manager and her team has done an outstanding job in training the staff. If you are going to Punta Cana stay at the Reserve...you will not be disappointed in any way
5 out of 5
Recommended
for Families
by A verified travelerfrom New Jersey

Great Family Vacation

Posted Jan 2, 2015
Pros: The Reserve is private enough. Quiet. Relaxed. Kids Zone is Genius.
Cons: Market grill restaurant terrible. Improve restaurant reservation system (at check-in). Towels on beach in afternoon. Stop agressive time-share selling
Great Staff and Service. Super Clean. Good facility. Great time for both parents and kids.
1 out of 5
Recommended
for Families
by Markfrom New York City

Truly awful

Posted Dec 28, 2014 on Hotels.com
Truly awful service. Food fair to bad. Few activities for kids. Ornery staff. Rooms not maintained well. We had the family concierge which means you've got a complete moron bothering you all the time while messing up every reservation for activities and dinners. Nobody says these assembly line vacation factories are supposed to be the Four Seasons but even by low standards this place is well below par.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Dec 28, 2014
Take the taxi. Wonderful stay family concierge is way to go. Will go back again
5 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 23, 2014
Great stay, fantastic for families, impressive choice of high standard restaurants, nice pools, decent beach, generous, friendly staff, volatile internet.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario,NY

Nice Hotel, Good Food and excellent time

Posted Dec 19, 2014
We had our Wedding at this Resort and had an excellent experience. The Food was excellent. The Facilities were excellent and our Wedding Coordinator was top notch. We stayed at the Reserve which I do have to say id definitely worth the little extra you pay. We had 30 people in our group and all were very satisfied. Most Restaurants do not hold 30 people parties though which kinda sucked, but other than that we had a great time.
3 out of 5
by A verified traveler

the reserve room 4122

Posted Dec 18, 2014
Pros: like the resort decoration, staffs service
Cons: The roof is leaking, water coming in from toilet's ceiling when there is heavy rain, the entire bathroom floor was cover with water and slippery!
My family was traveling with my friend's family, but resort couldn't give us 2 rooms in the same building! Hate the resort kept telling us to join their time share program, my friend had to give the sale lady $50 to zip her mouth!
5 out of 5
Recommended
for Families
by A verified traveler

Excellent

Posted Dec 17, 2014
Cons: Better variety of tea bags Restaurants should open earlier than 6pm for kids dinner time or offer kids dinner in the kids club
Stayed in the family concierge part and had Kenia as our concierge. Excellent, caring and personal service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Travelling with Family

Posted Dec 16, 2014
Pros: Everything.
Cons: Thought the bathrooms in the room could have been cleaner as well all of the floors.
Location: They have a shopping mall close by and supermarket. You get free transportation.
The grounds are simply beautiful. We were a party of 6 adults and 2 children. We didn't have one problem. The food was great especially the Dominican Coffee even brought 2 lbs. home. I am coming back on March 26 with 2 Lady friends and we are all seniors. We are getting a room with 2 Queen beds. Hoping they are and not doubles. If anyone has ever gotten them please advise. All and all looking forward again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom South Dakota

good hotel, better staff

Posted Dec 16, 2014
Pros: Serving staff was great.
Cons: No elevators. 6 computers for guest use, but no printer to print boarding passes.
Staff was great. Concierge wasn't very helpful with dinner reservations. Great restaurants.