Ratings based on 94 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby Christine & Jay from Edmonton
Save Your Money!Posted Dec 4, 2013
1. Cockroach in room 2. Found toilet seat sitting against wall ( not put back on ) 3. Butlers scarce 4. Had to ask 2x for lounge chairs for swim up room 5. Carts/ Buggies very scarce, sometimes rude drivers 6. Pool side bar in area 54/58 not open 7. Had to ask repeatedly for bar service 8. Mini fridge in room not cold 9. A/C quit working after 2 days ( on a 14 day vacation ) 10. Phones worked intermittently 11. Power outages in buildings 54/58 regularly 12. Poor service in Royal restaurants ( left waiting repeatedly for meals ) 13. Return transfer to airport non existent ( even though comes with vacation package ), had to take a taxi at our own expense to the airport.
for Couplesby nancy from Iowa
helpfulness and refreshmentsPosted Nov 30, 2013
Pros: It was pretty and clean!
Cons: communication and the liquor policy
Location: stay there
Our overall was good but we did have a lot of communication issues. English was not spoken well at all there!! That could improve. Also, for an all inclusive resort, you had to buy most of the wine and the liquor that was supplied to your room was limited!! didn't understand that at all.We should not have had to buy wine at all!!!!!! We do not drink expensive wine but the wine they had was like vinegar!!! Not good!! Needs improving!!
for Everyoneby Eileen from W.
The Royal Turqursa was an amazing placePosted Nov 27, 2013
It was safe,clean, and very relaxing and so beautiful
for Everyoneby Jacquie from England
Very enjoyable holidayPosted Nov 23, 2013
Fantastic Holiday, friendly staff, lovely location, great swim up room
for Everyoneby A verified traveler
Slow or poor servicePosted Nov 20, 2013
Pros: Big clean room, beach, pool
Resort was to big for it's self 1.25 miles long and .50 miles deep. Buffet meals under cooked but appointment restaurant very good. Cable was out 4 out of 7 days and service was very slow
for Everyoneby emma from H
Great hotel amazing staff and beachPosted Nov 9, 2013
Amazing honeymoon location and resort recommend this hotel
for Everyoneby Steve from Houston Tx.
They dont make it easy to get to anything, somePosted Oct 27, 2013
Pros: Room! Beach!
Cons: Pool's, Entertainment, Layout, Staff. Cost versus the rating.
Location: Nothing was easy to get to.
Pools need to be maintaned full of trash all the time. The majority of the staff does'nt speak any english. Some are just rude. Most of the restaurants were closed for remodeling so had to eat at the same ones over and over. Even the salad bar only has a vinegarrette dressing no others. Even though its all inclusive you have to pay for wine and they charge for lobster they advertise. Overall experience for the cost was a big let down. Will not return or recommend.
for Everyoneby C & C from St. John's, NL
All expectations exceeded!Posted Oct 26, 2013
Cons: Honestly, nothing! Well maybe, a loyalty reward program for repeat customers.
Location: Beach, pool, food, service.....all were excellent. Very friendly helpful staff too.
Royal Suites is a fabulous resort. Our second stay, and we will be back.
for Everyoneby Matt from OKC, OK
Worst vacation imaginablePosted Sep 24, 2013
I have never been so terribly disappointed with a vacation. These people could care less about anything accept their tip money. We were given the round about with every question/concern we had. There was only one atm on the entire huge resort. We were given reservations to a restaurant that was under construction and not even open!! We were supposed to have a "butler" through our stay but weren't told how to contact him or where he was. We accidentally found him on day 3 only for him to book that faulty reservation. This was to be our honeymoon but it was instead more of a nightmare. NEVER GO TO THIS RESORT.
for Couplesby Sherry from Boston
Would RecomendPosted Aug 29, 2013
Pros: The Beach and The Pool and the Rooms with swim up pools.
Cons: The food was just ok and the air conditioner is restaurants could be a little cooler.
Location: The Hotel was beautiful and all of the facility but to leave resort would not recomend unless doing a tour.
Check in was easy the rooms are beautiful and not sure if we had a butler like they said we only saw him when we checked in only. Spent most of our time in the pool area and would like to see more food options at the pool. Service was excellent at pool area.