Presidential Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews of Serena Hotel - Exclusivo Adultos

4.5 out of 5
Serena Hotel - Exclusivo Adultos
Rambla Williman Parada 24, Punta del Este, Maldonado

Reviews

8.8

Excellent

Rating 10 - Excellent. 115 out of 216 reviews" "
Rating 8 - Good. 68 out of 216 reviews" "
Rating 6 - Okay. 21 out of 216 reviews" "
Rating 4 - Poor. 9 out of 216 reviews" "
Rating 2 - Terrible. 3 out of 216 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from SERENA HOTEL on Mar 19, 2024
Buenas noches estimado.Agradecemos mucho sus comentarios y su puntuación. Esperemos volver a recibirlos muy pronto por aquí, y que vuelvan a disfrutar de la experiencia Serena.Un cordial saludo.

10/10 Excellent

Orlando F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from SERENA HOTEL on Mar 19, 2024
Buenas noches estimado.Agradecemos mucho sus comentarios y su puntuación. Esperemos volver a recibirlos muy pronto por aquí, y que vuelvan a disfrutar de la experiencia Serena.Un cordial saludo.

6/10 Okay

Margarita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lindo hotel pero sin servicios habilitados El personal muy amable tratando de solucionar todo
Stayed 1 night in Jun 2023
Response from Serena hotel on Jun 8, 2023
Buenas noches.Muchas gracias por sus comentarios. Esperemos recibirlos nuevamente.Un cordial saludo.

4/10 Poor

Pauline

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There were many things that were not clear before checking in, for example that the restaurant was closed, that we had to leave a deposit after checking in and that breakfast wasn’t included.
Stayed 1 night in Jun 2023
Response from Serena hotel on Jun 8, 2023
Buenas noches.Lamentamos lo sucedido. Esperemos poder recibirlo en un futuro, trabajaremos para mejorar los servicios.Un cordial saludo.

8/10 Good

Inna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The only negative comment is the pool is dirty and not being cleaned at all. In everything else - good hotel and attentive personnel
Stayed 4 nights in Mar 2023
Response from Recepcion on Mar 8, 2023
Good evening dear Inna.We appreciate your comments, and we will take into account the detail about the pool maintenance to continue improving.We hope to see you again soon, thank you very much.Sincerely: Reception Team.

10/10 Excellent

Elena

Stayed 4 nights in Mar 2023
Response from Serena Hotel on Mar 27, 2023
Estimado huesped.Le agradecemos mucho su puntuacion.Un cordial saludo.Atte: Equipo recepcion.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal muy atento y un ambiente muy agradable.
Response from Noel- Recepcion on Nov 7, 2022
Agradecemos su feedback y esperamos volver a recibirle!

6/10 Okay

Alex

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Suspicacia on Sep 12, 2022
Buenas noches , estimado huesped. Muchas gracias por tomarse su tiempo.

2/10 Terrible

Patrick

Business traveler, Traveled with family
Disliked: Staff & service
Room was very small, limited hot water, no tissue paper, given view of parking lot not ocean as booked, asked for refund as wife was so unhappy we had to book other lodging, manager lied about giving refund and stiffed us for remaining 6 nights we didn't stay at this hotel.
Stayed 6 nights in May 2022
Response from Recepcion on May 18, 2022
Dear customer, first of all we appreciate the time you took to leave your comment. You booked a room with a partial ocean view, and that's what we assigned you. Regarding the refund, when a non-refundable rate is reserved, as was your case, a special price is obtained, with the condition that money is not returned in case of cancellation, or early check out. Thank you again for your comments, which we will share with the rest of our team.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service close to the beach, great food and drinks.
Stayed 2 nights in Jan 2020
Response from Recepcion on Jun 28, 2022
Muchas gracias por su comentario. Nos alegra que todo haya sido placentero.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
This property is an absolute rip off for what you get. The room is ridiculously small and the mattress was terrible. It's so hard you feel like you are sleeping on a piece of wood. Room faced road which is extremely busy with traffic all day/night. Hard to sleep with all the cars racing by all night long. Food in restaurants is decent but extremely expensive. Condition of the resort is not good. The pool furniture is falling apart due to wear and tear. They do not clean the pool out. There was garbage on the floor of the pool, they never clean it. Some of the staff were nice/friendly. Others were less then helpful. I would not recommend this place to anyone, especially for the price they are charging. Not worth it.
Stayed 3 nights in Jan 2020

8/10 Good

Margje, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed ourselves. Private. Secluded Area of the beach . Beautiful pool area . We liked the Zen feeling and felt very relaxed. Nice continental breakfast with eggs. Rooms are small but cozy. We got a good deal so we thought it worth the money . We went right before Hugh Season We loved it. Good Vibes. Good massage Nice staff. Peaceful!
Stayed 2 nights in Dec 2019
Response from Recepcion on Jun 28, 2022
Muchas gracias por su preferencia. Nos pone muy feliz que todo haya sido de su agrado, esperamos recibirlos nuevamente.

10/10 Excellent

Marcela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
The hotel is on an amazing location. Right at the beach and has a beautiful pool overlooking the ocean. The staff was so cordial and helpful and the food in the Restaurant was the best!
Stayed 1 night in Dec 2019
Response from Recepcion on Jun 28, 2022
Muchas gracias por su comentario. Nos alegra mucho saber que nuestra cocina ha causado tan buena impresión, y que todo haya sido de su agrado.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, set up, and the staff is just wonderful! I would stay here 1000 more times again. Highly recommended for couples and families alike.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the beach. You can eat any meal and enjoy the beach.
Stayed 2 nights in Feb 2019
Response from Recepcion on Jun 28, 2022
Muchas gracias por su preferencia. Esperamos recibirlos nuevamente.

8/10 Good

Verified traveler

Traveled with partner
Disliked: Staff & service
Reception staff were unhelpful. We were not informed at sny time tat we should book te restaurant, consequently we went to the restaurant and were informed that they were full. As this hotel is several km from anywhere this was disappointing. Also they were unable to advise about lical buses despite there being several bus stops within sight of the hotel. We had also booked a city view room and the only view we got was of a huge tree directly outside the window. This made the room extremely dark.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Pete, London, GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at the Serena Hotel for three nights, four days and it is a great hotel in a great location. Located on the “La Mansa” side of Punta del Este in Paradas 24, it is a great place to stay if you want a relaxing break. The hotel is a former flour mill which is on the coast of Punta del Este in Uruguay. Room - stayed on the first floor, the room was clean, the bed was big and comfortable, and there was a decent sized tv with cable. The only downside was a slight damp smell in the bathroom and lack of power of sockets Amenities - this hotel is amazing, has a pool which looks out to the beach and the Atlantic Ocean. The poolside attendants and restaurant staff were extremely helpful and were attentive when we needed anything. We also used the indoor pool within the spa, which was heated and relaxing. When you drive up to the hotel, you immediately walk into reception, which is a little dark, which is a common theme throughout the hotel. Some areas of the hotel are getting a little dated; however, everything is well maintained. Restaurant - typically ate poolside, but the menu was varied, and it was nice receiving a 10% discount off the published prices as we were staying at the hotel. Breakfast was continental and had a nice variety Overall - a great “adult only” hotel in a great location. If you want somewhere to chill out and sunbathe, this is the place for you. The staff were all friendly, and we had an amazing time. Would recommend. A++++
Stayed 3 nights in Jan 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Beautiful
Beautiful property right on beach, great breakfast (eggs too!) great service, liked being out of town-relaxing. Hotel needs some detail love, beds and pillows poor quality.
Stayed 3 nights in Dec 2018

10/10 Excellent

PabloYaffe, Punta del Este Uruguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s really nice hotel. The decoration is warm and minimalistic It’comfirtable and it’s on the beach
Stayed 1 night in Oct 2018

10/10 Excellent

Adolfo, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very relaxing hotel! i love the amazing view, its the only hotel en Punta del Este witch has been constructed over the beach it self. the hotel restaurant is very good, friendly stuff and all ways opened to make youre stay lovely. i have been here a couple of times in the past, and you can bee sure i will bee back soon enought. rooms are nice and cozy ! breakfast is okey and coffees great !
Stayed 1 night in Apr 2018

10/10 Excellent

Bushfreak, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite hotel, great service
A return destination. If lounging round on a beach and swimming in the ocean represent a good holiday for you then Serena is a must. Service is impeccable.
Stayed 3 nights in Jan 2018

8/10 Good

Diana, Bath

Liked: Cleanliness, staff & service, room comfort
On the beach
A good hotel right on the beach, just a short way outside the town. Staff very helpful and restaurant excellent, so good we ate there three times. Both food and wine delicious and very generous portions. The hotel is heritage which lends it character, but amenities are modern.
Stayed 3 nights in Nov 2017

4/10 Poor

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great view that needs a complete overhaul!.
The hotel was in a very tired state and could do with a complete make over. The food was awful and very expensive, for instance a risotto was £35 and the cheapest bottle of wine was at least £35 -£40. The Serena seem to think because they are the only beach hotel in Punta Del Esta they could charge what they like and get away with inferior rooms with hardly any facilities, for instance we had a suite but it was room with a shower that was as old and shabby as you would find in a two star hotel in this country. I would not recommend this hotel to my worst enemy except to say some of the reception staff were very helpful and the location was good.

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity at Serena Hotel
Great stay, great stuff, good food and drink, ocean, pool, sauna, all the services you could want and a concierge in Gaston who fixed all our problems and concerns. Very happy.

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity at Serena
Serena Hotel is really terrific and service fantastic. Gaston in particular was able to quickly and cheerfully solve whatever issue that came up including getting a doctor to come by and check me out free. It was a wonderful stay, excellent food, great beach and pool and amenities.

6/10 Okay

Veronica

Liked: Cleanliness, property conditions & facilities, room comfort
Do not have breakfast at this hotel!!!!
Was good except the breakfast that was a disaster. All the food served (bread, fruit, jam, etc) was covered by flies. Was disgusting. When I complained to the staff they said that was due to the humidity of the area and the location of the hotel. They could have covered the food to not be covered by flies but they didn't. The stuff was not at the level of the place. Uneducated people that doesn't know how to treat guests. They behave as they are doing you a favour serving you.... Too many things too improve, a shame because the hotel is really nice.

10/10 Excellent

Beni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with direct access to the beach
the hotel is really nice. I believe it is the only hotel with direct access to the beach in punta del este. The service was over the top. Food at the hotel is quite expensive but its was really good. The only downside was that we found a cockroach in the room. All in all i would definitely stay again.

8/10 Good

cinja, alexandria va

Liked: Staff & service
Nice hotel close to the beach
Nice hotel close to the beach. Windows not clean. Sea is taking its toll on the structure but it does have historic charm. One of the few hotels in PDE actually on the beach. Food prices in la mar are crazy expensive.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on the beach
Nice boutique hotel right on the beach. Nice cabanas, clean rooms, cool lobby, close to town.

10/10 Excellent

DC, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel. Marvelous staff. We enjoyed dinners by the fire in the elegant dining room.
Response from Sergio Gutiérrez on Nov 19, 2016
Thank you for your review. Hope to see you next time

10/10 Excellent

pamela r, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing. Fabulous restaurant!
Very serene! Loved the staff and the restaurant was great. Short bus ride to central Punta Del Este or a nice long walk. It was perfect.
Response from sergio@serenahoteles.com on Nov 19, 2016
Thank you for your review. Hope to see you next time. Best

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Nice hotel close to the beach, excellent view from our room and good staff, the breakfast it's ok, no gym, no coffe machine in the room, the cortains need maintainece. Great place for the value (USD 120/150).

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel on the beach
Extraordinary hotel in Punta del Este, on the beach. Balinese ambiance and decoration. Excellent restaurant with amazing views of the ocean. Indoors and outdoors swimming pool. Only adults.

4/10 Poor

Llaser, Buenos aires

Liked: Cleanliness, room comfort
Disliked: Staff & service
SPA didn't work, Kind of got cheated
I booked the hotel for the SPA, Sauna and pool, because during this time of the year, there is not much to do in the city, Punta del Este becomes a Ghost city, so the SPA makit up. But the Sauna was moldy and didnt work, and the spa was unclean, was very frustrating. The rest of the hotel was actually really good and employees were friednly yet they could not solve the problem. They almost charged me more, because they drop the money ad they could not find it, so they came to my car to ask me for more money, I gave m card, they charged me again, and after sometime they found the money in the floor. Very bad!!!

8/10 Good

Ninette, Santa Monica california

Liked: Cleanliness, staff & service, property conditions & facilities
We keep a very good memory of our stay in this hot
The setting,the view, the lay out of the hotel was wonderful. Very good for relaxation. Elegant decoration.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic position on the beach.
Fantastic position on the beach. The rooms need a little tlc. The bathroom was lovely but small. There was only one plug socket for either the lamp to be on or to watch the tv. And there was only one spare socket to charge phone etc. Breakfast was good and the room over looking the beach is stunning. But the hotel and the rooms are very dark. Glad we were only there for one night. Too far to walk into downtown or the Marina area.

8/10 Good

Chaim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Robyn, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Sanctuary
The Serena Hotel is the perfect sanctuary for a quiet getaway. We were upgraded on arrival and given complimentary glasses of champagne at lunch. The hotel and surrounding grounds are beautifully and located right on the beach! The restaurants on site and very nice, but expensive so you might want to venture further into town if you would like a more economical option. This is a wonderful spot for a relaxing resort feel, but ten minutes drive to the heart of Punta Del Este!

10/10 Excellent

Colleen, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Gem!
This hotel is beautiful and the staff is immensely friendly! The hotel is about a 10 minute drive from the major 'city' and shopping, restaurants etc but for us we were excited to be on the beach! The room was perfect and even had nice touches like robes and chocolates. Our ocean view (paid extra) was a bit blocked by the tenting for the outdoor pool but we much appreciated the tenting when swimming in the pool and we still had a nice water and beach view from our room. The food at the restaurant was good but it was by far the most expensive meal of our entire trip. We were annoyed by the fact that our own hotel charged us a 'cubierto' fee just to sit at the table. Be aware that when you eat at the restaurant, you will be paying high prices for the convenience and the view.

10/10 Excellent

Ken, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serena on the Beach
This is a very chic hotel located on the beach with lots of understated elegance. With it's location being right on the beach it is obviously on the top of the heap of most Punta del Este hotels. The hotel staff was very nice and the breakfasts were fantastic and something I looked forward to every morning. I want to mention our waiter named Fernando as he was a true gem and greeted us every morning with perfect service and food!

8/10 Good

edward, Porto Alegre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very agreeable stay, would come again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location directly at the beach. Actually the only hotel in Punta del Este with direct beach access.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the beach
Besides being directly on the beach, the facility is well coming, warm, and extremely refreshing. The staff are most accommodating. The only negative was the restaurantwhich really was not great, but charged quite a bit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and quiet use of beachside.
Overall a great hotel. Al Mar restaurant has some steep prices and fees, you might want to check them before entering to avoid surprises...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
zen
This hotel is completely zen, the beach area is beautiful, Marta who oversees breakfast and the pool boys is a darling and a real asset to the hotel. Overall, a quiet and beautiful stay. I will return.

10/10 Excellent

Marc François, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the beach
right on the beach. almost unique in Punta. You can spend the whole day on the beach in the shade.

10/10 Excellent

edward, Vienna VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity at Serena Hotel in Punta del Este
Top notch experience…tranquil and well designed…really enjoyable! Get a massage and ask for Sheila! ;)

10/10 Excellent

lynn, Roslyn, N Y

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on the beach
Very nice hotel, one of the very few I saw on the beach. Staff was friendly and helpful. Room was very small, but we paid such a low price that we were ok with that. Would definitely go back and recommend.