Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
2.8 Service & staff
2.2 Room comfort
3.4 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
Posted Apr 28, 2014 on Hotels.com
by Joe from London
AvoidPosted Jul 14, 2013
The place is VAST and aimed squarely at spanish families with young children. Nothing wrong with this but you may feel like uninvited guests at a kids birthday party if you don't fit the demographic. Did not feel like a 4 star hotel, more like a butlins, fairly spartan for the price. Food was truely, truely dreadful. Mushy, disintegrated pasta and unidentifiable meat. Even though we'd paid for 3 nights upfront we left after 1 and booked a new hotel as it didn't feel like a holiday.
by A verified traveler from Uttoxeter
Visited in the coldest January on record, heating broke down for 3 days & no apologies from hotel.Posted Jan 16, 2009
Disappointing service from management. Bedrooms without heating for three days as boiler had broken down resulting in bedroom temperatures of 15 deg. Centigrade. No apologies or explanation from management, no additional blankets or temporary room heaters were offerred.
Recommendedby A verified traveler from scotland
Glad I didn't have to spend another night on those rock hard beds got up each morning feeling like IPosted Nov 3, 2008 on Hotels.com
The Hotel was nice and clean although we found it hard to find any staff to understand us, we had to ask for bedding for our sons camp bed three times before we eventually got it then I asked for a spare blanket (still waiting) and we were there six days before our sheets were cleaned bit pointless really when we were leaving after seven!!!!! on the whole the hotel was lovely and the food was very good and the waiters very polite and efficient even if they didn't understand what we were saying.
Recommendedby A verified traveler from Buckinghamshire
Take your mosquito sprayPosted Nov 10, 2007
Whilst this (large) hotel is well maintained and spotlessly clean, we were eaten alive by flies and mosquitos, probably due to the adjacent river and sand dunes. The swimming pool was too cold for most people to use (bear in mind, we holidayed in October)and there was a charge of 10 Euros per person per day to use the indoor swimming pool/fitness centre in an adjacent hotel. Not the place to go for a romantic holiday for two - at peak times you couldn't hear yourself think in the self-service dining room, although the food choice and quality was excellent. You definitely need a car for this part of Spain and the resort itself is not really within easy walking distance of the hotel, unless you like a daily hike.