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Reviews of Holiday Inn Vista Shanghai, an IHG Hotel

4 out of 5
Holiday Inn Vista Shanghai, an IHG Hotel
No 700 Chang Shou Road, Shanghai, Shanghai

Reviews

8.4

Very Good

Rating 10 - Excellent. 58 out of 167 reviews" "
Rating 8 - Good. 82 out of 167 reviews" "
Rating 6 - Okay. 22 out of 167 reviews" "
Rating 4 - Poor. 4 out of 167 reviews" "
Rating 2 - Terrible. 1 out of 167 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zhao

Liked: Amenities
It is a very clean hotel with the most comfortable bed I ever had before.
Stayed 2 nights in Apr 2024

10/10 Excellent

xuelei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many restaurants nearby and it is close to all kinds of transportation , very convenient. The room is quiet, people is nice and price is reasonable.
Stayed 3 nights in Dec 2023

10/10 Excellent

Deena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality service at a fair price.
The hotel met our expectations throughout our two week stay. The room with 2 double beds where we stayed the first week was spacious however the beds were a bit firm. The rooms with the king size bed differ in size depending on their location. The pool and gym were fantastic. The staff is very friendly and helpful especially the concierge who ordered taxies for us and made sure the driver understood where to take us and Selma from reception who took efficient care of a rservation for an extra night for our children. Excellent daily housekeeping was provided and any request or problem was handled immediately. Breakfast offered a good variety of choices.
Stayed 6 nights in Jan 2020
Response from Holiday Inn Shanghai Vista on Mar 18, 2020
Dear Guest, Thank you for staying with us! It means so much to us that you took the time to share such detailed feedback which really help us to do better.It is our great honor to make your stay memorable. And we are delighted to know that your deep impression on our staff service. Thank you again for staying with us and we hope that we will have the pleasure to welcoming you back soon. Sincerely,

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very central, close to metro trains, staff is quite friendly, unfortunately our air condition wasn’t working well, we had to ask it to be fixed for three times!
Stayed 6 nights in Oct 2019
Response from Marketing Communication Supervisor on Nov 3, 2019
Dear Guest, Thank you for staying with us! It means so much to us that you took the time to share such detailed feedback which really help us to do better.My apologies for areas we should have done better and based on your feedback we implemented a couple new measure. Once again, thank you for your feedback and we look forward to seeing your return visit in the near future to see our improvements.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi cannot use
Stayed 2 nights in Sep 2019
Response from Market Communications Department on Sep 16, 2019
Dear Guest , Thank you for taking the time to share your valuable feedback with us. Your comments has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.If any other question, please contact us.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent time
Excellent hotel, great conditions, very good service.
Stayed 2 nights in Sep 2019
Response from Market Communications Department on Sep 19, 2019
Dear Guest, Thank you very much for your feedback of Holiday Inn Shanghai Vista, and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Your generous words of praise about hotel staff highly appreciated. Feedback like yours will definitely motivate us to further enhance and shape our service in delivering a truly authentic experience to our guest. Thank you once again and we look very much forward to welcoming you back to stay with us in the future!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from 市场传讯部 on Aug 29, 2019
尊敬的客人您好，感谢您对上海古井假日酒店的好评和喜爱！出门在外，住得舒心是每个客人的期望，也是酒店服务的终极目标。我们会不断努力，令旅途尽善尽美。“霖阁”咖啡厅提供西式及亚洲特选佳肴、自助早餐、零点午餐和晚餐，晚餐设有特色养生自助小火锅，欢迎您前来品尝。期待再次入住上海古井假日酒店。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from 市场传讯部 on Jul 20, 2019
尊敬的客人您好，感谢您选择上海古井假日酒店并与我们分享您的体验。酒店旨在为客人提供温暖周到的服务，我们将在提供更好的服务的路途上不断前行，在阳光明媚的日子里，邀请您在酒店大堂喝喝茶、听听钢琴弹奏，一定会让您从繁忙、紧张的日常工作中得以释放和缓解，上海古井假日酒店期待与您的再次相见。

10/10 Excellent

Minquan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from 市场传讯部 on Jul 14, 2019
尊敬的宾客您好，很高兴上海古井假日酒店能给予您满意。酒店拥有多种房型，假日高级房、假日豪华房、假日行政房、各式套房套房、温馨家庭儿童房，所有客房均配备免费上网宽带接口及无线网络，豪华的“热带雨林”喷淋沐浴设施以及舒适的软硬两种枕头为您带来真正愉悦的安睡体验。诚挚期待您在不久的将来再次光临上海古井假日酒店。

10/10 Excellent

Chris, Singapore

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complains or dislikes so far. Good location for foods and shopping, no looking for high end shopping
Stayed 4 nights in May 2019
Response from Marketing and communication department on Jun 20, 2019
Dear Guest, Thank you for choosing Holiday Inn Shanghai Vista and share your valuable feedback.Holiday Inn Shanghai Vista has good location,20 minutes drive from the Hong Qiao Airport,10 minutes from the Shanghai Railway Station and only 5 minutes from hotel to Metro Line.7. We have shuttle bus going through main business district from Monday to Friday and executive lounge in 19F will make guest relax themself. We look forward to welcoming you back to our hotel again.Thank you!

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 6 nights in May 2019
Response from Marketing and communication department on Jun 18, 2019
Dear Guest, Thank you for choosing Holiday Inn Shanghai Vista and share your valuable feedback.Holiday Inn Shanghai Vista is only 5 minutes from hotel to Metro Line 7 and 13, 10 minutes from the Shanghai Railway Station, 20 minutes drive from the Hong Qiao Airport, 28 minutes from National Convention and Exhibition Center,close to Jade Buddha Temple, Jing An Temple, Nanjing Road, Xin Tian Di and People Square.We look forward to welcoming you back to our hotel again.Thank you!

6/10 Okay

Xialan

Traveled with partner
Liked: Cleanliness, staff & service
The room heater is completely non functioning, otherwise an ‘ok’ hotel. About 8 minutes walk to metro station, breakfast was ok too, family mart close by to get a few amenities and malls within walking distance.
Stayed 7 nights in May 2019
Response from Market Communications Department on May 21, 2019
Dear Guest, Thank you for taking the time to share your valuable feedback with us.Your comments about the room air conditioning has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.If any other question, please contact us your via holidayinn.vista@ihg.com.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Just about average
I booked a double room but when I checked in they had sold out so I was only offered a single room. There was a sign saying building work was being carried out until 12.30pm every day butbtye noise went on well in to the afternoon. Also the walls where very thin, you could hear conversations and TV in the next room
Stayed 2 nights in Mar 2019
Response from 孙鑫鑫 市场传讯主管 on Mar 30, 2019
非常感谢您选择下榻上海古井假日酒店酒店并与我们分享您的入住体验。很遗憾得知酒店服务未能令您感到满意，对由此引起的不便，我们感到非常抱歉。为了给客人提供更多的餐饮选择，酒店三楼近期正在装修，对于由此产生的噪音问题，我们已将您的意见与相关部门讨论以便做必要的改进。我们会加强培训并不断提高服务水平，为您与其他宾客带来更加舒心的入住体验，希望您能在未来见证我们的成长。我们诚挚地期待您的再次下榻并拥有美好的入住体验。 诚挚敬意

8/10 Good

J

Liked: Cleanliness, staff & service
More business than tourist
OK hotel quite close to 2 metro stations 500m each, but a long way from the centre if you want to see the brightnlights.
Stayed 2 nights in Jan 2019
Response from Nancy Sun Marketing Communication Supervisor on Mar 5, 2019
Dear Guest, Thank you for choosing Holiday Inn Shanghai Vista and share your valuable feedback.Holiday Inn Shanghai Vista is only 5 minutes from hotel to Metro Line 7 and 13, 10 minutes from the Shanghai Railway Station, 20 minutes drive from the Hong Qiao Airport, 28 minutes from National Convention and Exhibition Center,close to Jade Buddha Temple, Jing An Temple, Nanjing Road, Xin Tian Di and People Square.We look forward to welcoming you back to our hotel again.Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Kevin

Ok for short stay
This hotel is starting to shows signs of age. The beds are a little hard and offer no other bedding options The room reasonably clean but could do with a freshen up. Mainly Chinese guests staying there. Some staff had English but not always easy to be understood Very difficult to get a cab in peak times
Stayed 3 nights in Nov 2018

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Everything was excellent
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good. Near a couple of malls. I was in Shanghai for business and the hotel is near my office and the conference location. Hotel quality and standard is as expected of a Holiday Inn.
Stayed 6 nights in Dec 2018
Response from Market Communications Department on May 6, 2019
Dear Guest, Thank you for choosing Holiday Inn Shanghai Vista and share your valuable feedback.Holiday Inn Shanghai Vista is only 5 minutes from hotel to Metro Line 7 and 13, 10 minutes from the Shanghai Railway Station, 20 minutes drive from the Hong Qiao Airport, 28 minutes from National Convention and Exhibition Center,close to Jade Buddha Temple, Jing An Temple, Nanjing Road, Xin Tian Di and People Square.We look forward to welcoming you back to our hotel again.Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness, staff and location .. ....... Great..........
Stayed 2 nights in Oct 2018
Response from Market Communications Department on May 6, 2019
Dear Guest, Thank you very much for your feedback of Holiday Inn Shanghai Vista, and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Your generous words of praise about hotel staff highly appreciated. Feedback like yours will definitely motivate us to further enhance and shape our service in delivering a truly authentic experience to our guest. Thank you once again and we look very much forward to welcoming you back to stay with us in the future!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveler

Staying is comfortable but breakfast place is small. Breakfast quality is reasonable.
Stayed 2 nights in Sep 2018

8/10 Good

Emiliyan, Bulgaria

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel. If staff knew English, it would be better.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

not bad
mid range hotel. some staff is not kind and does not try to help. Location is perfect!

8/10 Good

chokang

Liked: Property conditions & facilities, room comfort
Fairly good.
check-in and check-out pretty smooth. Size of room is good but general cleanliness is not so good. For example, the bed sheet was not change everyday, the room was not vacuum everyday. Sound insulation not so good (can hear sound from TV from next room). The gym and swimming pool is ok. The location is not as good. The nearest subway is about 800m away. There are no nearby food stalls available (within 500m) except one convenient store next to the hotel. The Chinese restaurant on level 1 is pretty good though. Dine there twice and good commence by my quests.

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Good Service
Stayed 1 night in Mar 2018

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the value
Good Service
Stayed 4 nights in Mar 2018

8/10 Good

Tak Kwong

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2017

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel :)
The staff at this hotel aim to please. The hotel offers western and Chinese food. Evenings are great as there is amazing piano playing in the lobby.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Leo, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel close to city center
I stayed for couple of nights and it was pleasant. I guess the hotel has been renovated or the hotel chain took over an older hotel and updated the facilities. The toilet is a little cheap for a 4 star hotel. Otherwise it is pretty clean.
Stayed 2 nights in May 2017

8/10 Good

Stanley, San Francisco

Liked: Cleanliness, staff & service, room comfort
Business Trip
I noticed their price has come down, so I stayed at this hotel compare to my usual hotel in Shanghai. You get what you pay for with the Holiday Inn brand. But, what the same price, I can stay at a newer hotel in the same area. I guess the consistency is why I gave them the 4 stars.

4/10 Poor

somebody, Shanghai

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff not good but others all good
Bad experience when check out. Staff told me to wait till the someone finish checkout. But after the customer done the staff just go away and asked another customer to check out. Ignored me.

8/10 Good

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location & friendly and smiley staff
Even though the staff's English isn't the greatest in the world they still try to do the absolute best that they can in order to provide you with the best service. It was much appreciated. They also went out of their way to help me get to where I wanted to go without having to deal with the stress and confusion that can sometimes come with hiring a taxi. The area was conveniently located and close to some great restaurants and bars. The room was clean and comfortable. Booked twice in one week since I was satisfied with the service provided during the first part of my stay.

6/10 Okay

Verified traveler

6/10 Okay

Tom, Laguna Niguel

Nice hotel in a good location
Hotel is fine but I would have to say not 4 star. 3-3.5 star.

8/10 Good

Ahmed, Los Angeles, California

Liked: Staff & service, property conditions & facilities, room comfort
Good for Business trevellers
Nice hotel, staffs are friendly and helpful. I needed a late check out and they allowed me to stay until 3PM. But I am not sure about one thing.....the used towels in the bathroom. Do they just fold back the used ones or do they put clean towels?? No air condition in April..... There are regular restaurants around--nothing special. But the 24 room service is not bad. Hotel breakfast buffet is nothing special. Language was not a major issue here. For regular tourists, this may NOT be a great location. Bund is 20 mins drive- about RMB 40-50 by taxi, Airport is 1 hour cost RMB 200. City Center is about 3 miles. There are couple of Halal restaurants nearby and historical Huxi Mosque is only 10 mins walk from the hotel.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Easily to hear noise neighboring room - could not sleep well during the night time. Service is good.

10/10 Excellent

lao zhang, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to tourist sites
2nd stay. Walking distance to main transportion(subway 7). Excellent restaurant onside. convenient cash exchange machine, with good rate.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Ok Hotel a little tired
Too far out of the city and no good eating places Hotel Restaurant food not up too standard

6/10 Okay

Greg P.

Disliked: Cleanliness, staff & service, room comfort
Okay hotel
The room was old and furniture showed age, while the room design was very strange.

10/10 Excellent

Kevin, Moss Vale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay again
Excellent hotel and amenities. Staff eager to please and were very helpful. Getting a taxi can be difficult especially in peak times

8/10 Good

Sven Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

RAVI, Irvine, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally friendly staff
The Customer Service provided by Doris, Front Office Manager was outstanding - had a small issue with the room's A/C and the shower; without any hesitation was upgraded to a full Suite so that the stay could proceed with no further inconveniences. Alan, the Food Services Manager, Mark and Silence were very attentive during meals and went out of their way to ensure the food was well presented and tasted good. The level of service here at this property is exceptional and no effort is spared to please guests. I would recommend this Hotel to future travelers.

8/10 Good

Winnie, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay, hotel staff are nice and helpful
Helpful staff at conciege

10/10 Excellent

TallDwarf

Liked: Cleanliness, staff & service, room comfort
Good location - short walk to metro
The room, bed, shower, pillows, bedroom were all very nice. It was a short walk to the metro and we would stay here again. That being said there was another hotel that was half the distance to the metro that I would want to check out their price and room quality.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are two subway lines in nearby area which is convenient.

8/10 Good

mantis214

Liked: Cleanliness, staff & service, room comfort
4-star hotel at a bargain price
great facilities, friendly and communicative staff... location is a bit iffy though not terribly far from pudong... solid 4-star hotel at the best price compared to other similar hotels in shanghai

8/10 Good

peter051118, Korea/China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay in this hotel, big room, kindly staff.