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Reviews of Mercure Saint Nectaire Spa & Bien-être Hotel

3 out of 5
Mercure Saint Nectaire Spa & Bien-être Hotel
Les Bains Romains, Saint-Nectaire, Puy-de-Dome

Reviews

7.8

Good

Rating 10 - Excellent. 66 out of 204 reviews" "
Rating 8 - Good. 72 out of 204 reviews" "
Rating 6 - Okay. 47 out of 204 reviews" "
Rating 4 - Poor. 16 out of 204 reviews" "
Rating 2 - Terrible. 3 out of 204 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

9.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Charles

Traveled with group
Liked: Cleanliness, staff & service
The room was small but the problem with the heat, plus the restaurant was closed however the swimming pool was an extra plus and all the restaurants in the village was closed because of the season. It was a good location for visiting the region.
Stayed 5 nights in Jan 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
A bit faded!
The staff were very helpful and courteous. The room was small but ok. The bathroom was small and a bit worn, e.g. signs of mould in the shower. Sometimes we didn’t have enough towels. One night the bed hadn’t been properly made, just the cover pulled over to make it look good but when the cover was pulled back the sheets underneath hadn’t been touched. The food was ok but a bit over priced I felt. An excellent breakfast though. It was an ok stay but, like the rest of Saint Nectaire, it felt a bit faded overall.
Stayed 4 nights in Sep 2021

6/10 Okay

jan

Liked: Cleanliness, room comfort
Road closed restaurant closed not a good stay
Chaotic arrival. The road was closed from Mount Dore to the hotel we spent HOURS driving around trying to find a way there. The restaurant was closed everything was closed. The restaurant that they sent us too was FULL. (Luckily they too pity on us as we had had such a bad journey there and there was nowhere else open. Hotel has a faded grandeur. The rooms feel like Basic IBIS room dropped into this glorious old mansion type hotel It was surreal. Thank heavens for the kind people at the restaurant. The one night would have been a complete disaster. It was not a good stay and although the Auvergne was beautiful. It was o so tricky to get to the hotel I wish we had been warned of the road closure and there was no no clear deviation route provided. We wandered around in and out of shops and other hotels in. ont Dore until we found someone to help us get there. No would not return
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Bram

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely old school hotel
Overall this is a nice, old school hotel. Some parts might benefit from a renovation, but everything is in a good state. Two swimming pools are good. The only downside is that the receptionist was getting a bit angry when I asked some extra questions.
Stayed 1 night in Jun 2017

8/10 Good

Michael, Buckinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for a short stay
Comfortable stay, ideal for a one-night journey-break. The room was 'compact' and we might have wanted more space for a longer stay, though the relatively lower cost than e.g. a city hotel perhaps reflects this. Otherwise, staff very courteous and helpful, food good both for evening dinner and breakfast.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay, especially after long business day
The hotel appears to provide nice amenities, although I did not used the pool nor exercise room, as the schedule was tight. But the offer at the restaurant was great, both at breakfast and dinner (need to reserve for dinner, so they can balance the load). I was surprised at how crowded was the - large - restaurant room. Obviously the locals enjoy the place (always a good sign when it comes to pick a place in an unfamiliar area).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in lovely village
Very nice hotel in lovely village

10/10 Excellent

SL, Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning food, no aircon in room
The hotel has been and still is being substantially renovated with a new indoor, very small, pool being constructed on the ground floor within a "wellness" type setting to go along with treatments. This is not yet finished. The room we had was sufficient for our needs but did not have any air conditioning. Don't be put off though, the window opened and there was very little traffic noise. We had dinner in the restaurant and were, quite frankly, stunned at the quality of the food. Well worth the money.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Gail, Tolland, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stop on a trip through Auvergne
Very comfortable hotel with a great garden/pool area. Good base for visiting the famous church in town and for strolling along the streets. Public rooms are charming, and although we did not dine there because we prefer outdoor dining when the weather is great, the restaurant was pretty and the menu looked good.

6/10 Okay

marmadukehussey, UK

Liked: Room comfort
Overall, okay; good facilities for the money backed by the consistency of Mecure chain
Booked here on our way back from the south of France and just needed a place, with a pool, to stay overnight with our young family. Hotel, much like this small town, is all a bit 'faded glamour'. The Mecure looks to have taken over this hotel, so it's half Mecure branded, and half 1980s decor in the public areas. Rooms are very comfortable and spacious. No minibar or room service though, except breakfast. All pre-booking requests were honoured (interconnecting rooms, travel cot), which was good. Lots to do at the hotel; nice gardens and outdoor pool. Also a sauna and indoor splash pool. We ate at the restaurant, but other options in St Nectaire were easily available. Next time we'd give the hotel restaurant a miss. Off-hand service and cooking, along with the flies, didn't make for a great atmosphere. Overall, fine for a place to stay; good facilities for the money backed by the consistency of the Accor/Mecure chain. Also well placed in the centre of the main street to make use of other eating options.

4/10 Poor

Alexis, Nevers

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good hotel, bad experience
Really nice and clean hotel, except we spent the night listening to the neighbor snoring or speaking. It was really anoying, and we couldn't change room since they arrived at 11pm. The hotel was clean, the but you can hear anybody......

10/10 Excellent

Benoît

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bel établissement
Stayed 1 night in Feb 2024
Response from MERCURE HOTEL on Mar 4, 2024
Madame/Monsieur POISSONNET,Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Saint Nectaire - Spa & Bien-Être.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleurs

10/10 Excellent

Pierre

Stayed 1 night in Nov 2023

10/10 Excellent

Alan

Stayed 1 night in Sep 2023

8/10 Good

Magali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Franck

Stayed 2 nights in Sep 2023

2/10 Terrible

Gaetan

Disliked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

benoit

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pas à la hauteur de l'enseigne.
Cette hotel n'est pas à la hauteur d'un Mercure, un ibis tout au plus. Peintures défraîchies dans les chambres et parties communes, pas de clim (33°C lors de notre séjour) mais un ventilateur. Pas de parking privé, seulement des parkings publics de chaques côtés de l'hôtel où il y a sûrement de la place, mais hors saison. Extrêmement décevant. En revanche le personnel de l'hôtel est au top, sympa et compétant.
Stayed 1 night in Aug 2023

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Aline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Personnel accueillant et compétents, locaux un peu vétustes qui mériteraient un petit coup de jeune
Stayed 2 nights in Jun 2023

8/10 Good

Nelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Serge

Stayed 1 night in May 2023

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
chambre bruyante face à la route. Femmes de ménages désagréable.
Stayed 6 nights in May 2023

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long week-end en Auvergne
Agréable séjour que nous renouvèlerons avec plaisir
Stayed 3 nights in May 2023

8/10 Good

CEDRIC

Stayed 1 night in May 2023

6/10 Okay

Jean-Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Un peu déçu, pas du même niveau que les autres Mercure.
Stayed 2 nights in Apr 2023

10/10 Excellent

Fabien

Stayed 1 night in Mar 2023
Response from Hôtel Mercure Saint Nectaire on Apr 8, 2023
Cher Fabien,Nous vous remercions pour cette belle note attribuée à la suite de votre séjour.En espérant vous accueillir de nouveau lors d'un prochain séjour;Cordialement,La réceptionL.

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable.
Stayed 3 nights in Mar 2023
Response from Hôtel Mercure Saint Nectaire on Mar 24, 2023
Cher Patrick,Nous vous remercions pour l'avis laissé sur notre hôtel.En espérant vous accueillir de nouveau prochainement;Cordialement,La réceptionL.

6/10 Okay

Valérie

Stayed 2 nights in Mar 2023
Response from Hôtel Mercure Saint Nectaire on Mar 24, 2023
Chère Valérie,Nous vous remercions d'avoir laissé un avis à la suite de votre séjour.N'hésitez pas à nous faire un retour sur les services manquants expliquant votre note.En espérant pouvoir vous recevoir de nouveau;Cordialement,La réceptionL.

10/10 Excellent

jeremy

Stayed 2 nights in Feb 2023
Response from L. on Mar 12, 2023
Cher Jérémy bonjour,Nous vous remercions de la note attribuée suite à votre séjour.Espérant vous accueillir lors d'un prochain séjour;Cordialement,La réceptionL.

6/10 Okay

JULIEN

Liked: Cleanliness, room comfort
A améliorer
prestation moyenne accueil correct mais sans plus. Hôtel dont la gamme est rarement décevante. mais au final nous avons été déçu de l'ensemble.
Stayed 2 nights in Jan 2023

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petite pause bains romains
Nous y sommes allés en couple en hiver, en raison des bains romains. Nous avons pu louer le spa en privatif 30 minutes. Un peu court, mais poursuivi par un petit séjour dans la piscine intérieure en et dans le sauna en accès libre. Créer un deuxième bain à remous ne coûterait pas cher et serait apprécié je pense par les clients pour profiter d'un peu plus longtemps d'une ressource un peu limitée avec le nombre de chambres. Un bon moment quand même que nous avons apprécié.
Stayed 1 night in Dec 2022

10/10 Excellent

Olivier

Stayed 3 nights in Dec 2022

10/10 Excellent

SOUMAGNAS

Stayed 1 night in Nov 2022

8/10 Good

Josette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Hôtel Mercure Saint Nectaire on Sep 6, 2022
Chère Josette,Un grand merci pour votre note.Bien cordialement,Nolwenn P.Chef de Réception

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Hôtel Mercure Saint Nectaire on Aug 18, 2022
Cher Guy, Un grand merci pour votre note, nous sommes ravis que votre séjour se soit bien déroulé. Au plaisir de vous revoir, Bien cordialement, Nolwenn P. Chef de Réception

4/10 Poor

christian

Stayed 1 night in Aug 2022
Response from Hôtel Mercure Saint Nectaire on Aug 16, 2022
Cher client, Nous sommes désolés que votre séjour n'ait pas été à la hauteur de vos attentes; cela ne reflète pas notre volonté de satisfaire notre clientèle chaque jour. Nous espérons vous revoir prochainement afin de vous laisser une meilleure impression. Bien cordialement, Nolwenn P. Chef de Réception

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Aug 2022
Response from Hôtel Mercure Saint Nectaire on Aug 10, 2022
Cher client, Un grand merci pour votre avis, nous sommes ravis que votre séjour parmi nous se soit bien déroulé. Au plaisir de vous recevoir de nouveau, Bien cordialement, Nolwenn P. Chef de Réception

8/10 Good

Anneliese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel accueillant et confortable
Stayed 5 nights in Jun 2022
Response from Hôtel Mercure Saint Nectaire on Aug 6, 2022
Chère Anneliese, Un grand merci pour votre commentaire, nous sommes ravis que votre séjour parmi nous se soit bien déroulé. Au plaisir de vous recevoir de nouveau, Bien cordialement, Nolwenn P. Chef de Réception

10/10 Excellent

Liliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Liliane

Stayed 1 night in Jun 2022

8/10 Good

Frédéric

Liked: Staff & service
Séjour de vacances 😀
Stayed 3 nights in Apr 2022

8/10 Good

séverine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre un peu petite, lit très confortable, salle de douche trop petite avec WC non séparé, pas pratique.
Stayed 3 nights in Apr 2022

8/10 Good

FABIEN

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Globalement satisfait
Hotel correspondant à la reservation et personnel agréable Point négatifs Wi fi de trés mauvaise qualité et pas de réseau 4G Matelas et oreillés pas trés confortable
Stayed 6 nights in Dec 2021

10/10 Excellent

Pascal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Que sa soit de la réception au services tout compris excellent rien a dire
Stayed 1 night in Dec 2021