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The front staff was so friendly and helpful to us. We checked in early and yet they upgraded us to a brand new renovated suite ! So wonderful ! the heating was from the floor so it felt very comfortable, the suite is very clean and new ! They are preparing for the 2018 winter olympics. the ski slopes ...
Room temperature could not be controlled and it become very hot at night. Had to keep the window open ! Then it was noisy until the morning. Easy to get access to the Ski Slops. Nice view from room.
We stayed in a family room. Booked a room with futon only but found both a queen bed and a futon. Very pleasant surprise. Very clean. Kitchen has all necessary equipment. Staff can speak English and very friendly. Ski and spa were wonderful. We checked out early and can leave our baggage at the reception ...
It was very convenient to go to Olympic test events that are very nearby. Lovely views all around. Convenience stores nearby were helpful.
I cannot reach the hotel by phone for few times and their email address is not easy to find. I try to reach the hotel through email but they take nearly a week to reply me which I had already check-out. It is not easy to go from airport if you arrive later than 8pm, the only way is to take the latest ...
Good hotel. The only issue I have is that you have to pay extra to use either the Gym or the Pool. Perhaps this is a Korean thing as I have not come across it in any other hotels around the world. Excellent clean rooms, good size, lovely views. Level of English was decent on the front desk, enough ...
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