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Reviews of InterContinental Qingdao, an IHG Hotel

5 out of 5
InterContinental Qingdao, an IHG Hotel
No 98 Ao Men Road, Qingdao, Shandong

Reviews

8.8

Excellent

Rating 10 - Excellent. 137 out of 246 reviews" "
Rating 8 - Good. 80 out of 246 reviews" "
Rating 6 - Okay. 17 out of 246 reviews" "
Rating 4 - Poor. 7 out of 246 reviews" "
Rating 2 - Terrible. 5 out of 246 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jingyu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garden is well maintained everyday. Nice agents always welcomes guests at lobby. Big parking space. Will definitely come back again

8/10 Good

Shivaan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service. Clean rooms. Nice experience at the club lounge.
Stayed 1 night in May 2023

8/10 Good

Timothy

Stayed 3 nights in Dec 2021

10/10 Excellent

ZHOU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect stay, clean room, nice restaurant
Stayed 1 night in Oct 2021

10/10 Excellent

ZHOU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! a fantastic breakfast!
Stayed 1 night in Oct 2021

10/10 Excellent

philippe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of the Olympic Port
The hotel itself was very nice and relaxing. It is in walking distance to the Olympic port. The sea view room was AWESOME! Even thou it was an awesome stay, I still have couple of things to say to people who have young child with them. Firstly, there were no metro station near the hotel, closest one will be about 1.3Km away. There is a bus stop just round the corner. Secondly, there is a helipad near the hotel at the port, you will still be able to hear helicopter landing and taking off, my son was so excited to see the helicopter he demands us to stay there again next time. (lol) Thirdly, There are not much tourist attractions around the hotel, you will either have to take a taxi (what we did) or take public transport, it takes around 30min to get to the city center. Overall, this was an awesome stay and I will not hesitate to book here again for my next trip to QingDao.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Yin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff and service was great but....
It is probably the worst Intercontinental hotel i have ever stayed in terms of room condition. Room deco worn out, water taps and shower were bad.....a classic over-rated hotel in china.
Stayed 4 nights in Dec 2019

8/10 Good

Muhammad

Business traveler
Liked: Cleanliness, room comfort
Overall ok but hotel needs upgradation
Stayed 3 nights in Nov 2019
Response from AdamHaywood on Dec 12, 2019
Dear Muhammad, hank you for taking the time to give us feedback.It is a great pity that this check-in experience did not fully meet your expectations. The hotel is committed to constantly improving every detail to provide you with a perfect check-in. The feedback and opinions of every guest are what we need to improve.Please give us time and opportunity, we will work harder.Sincerely look forward to your visit again!

8/10 Good

Kaushik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Just a nice hotel, easy to stay at, staff are nice & friendly
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location is really great and great buffet of foods
Stayed 2 nights in Jul 2019
Response from sophie on Aug 14, 2019
Thank you for choosing InterContinental Qingdao to stay. We do appreciate for your great compliments to the hotel, especially the location and buffet. As an international five-star luxury brand hotel, there is no more gratitude and happiness than the satisfaction from our guests. We will continue to work hard to keep the personalized service of value! We sincerely look forward to your stay again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A map of local/nearby attraction would be great to have. Tks
Stayed 4 nights in Jul 2019
Response from sophie on Aug 12, 2019
Dear Guest, Thank you for choosing InterContinental Qingdao for your recent stay. Your kind suggestion and feedback is much appreciated, and actually, we have our hotel own map which is displayed in hotel Concierge Counter. Should you need any information about the city, cuisine, weather, transportation whatever, you can easily ask hotel Concierge for help at anytime. InterContinental Concierge is one of our signature points that will fully assist you during your stay. Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, beautiful view, convenient to do everything, excellent service, friendly staff. I will recommend everyone who I know to live there when they visit Qingduo.
Stayed 4 nights in Jul 2019
Response from sophie on Aug 12, 2019
Dear Guest, First of all, we are delighted to extend our sincere appreciation to you for choosing InterContinental Qingdao as your recent hotel choice. InterContinental Qingdao is located in the real heart of the Olympic Sailing Center. No matter if you are traveling for business or leisure, our location has something for everyone. We look forward to welcoming you back again for your next visit to Qingdao.

6/10 Okay

Chuw koon

Liked: Staff & service
Moderate but need refurnishment
Checked into a smoking room. Room was dated & furniture old. Floor condition bad with loose tiles. Location is good and easy to get taxi. Walking distance to Sailing Club where view and food were great. Staff friendly and efficient
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Sophie on Mar 24, 2019
Dear guest, thanks for choosing the InterContinental Qingdao, we wish you had a great stay and hope to see you again at InterContinental Qingdao.

6/10 Okay

Christopher

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel fantastic breakfast friendly staff will definitely go back
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and service ever! Will be back next year!
Stayed 4 nights in Nov 2018

8/10 Good

Harry, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel have stayed 3 times would be happy to stay again
Stayed 4 nights in Nov 2018
Response from Richard on Nov 29, 2018
We are pleased to read of your comments and you enjoyed great stay at InterContinental Qingdao. We would love to have another opportunity to welcome your return in a near future.

10/10 Excellent

Adriana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Yoonju

Liked: Cleanliness, room comfort
inconsistent
We stay here sometimes and usually book a Club room with lounge access. We don't expect the food in the lounge to be some kind of five star Michelin buffet. But this weekend the quality of the food was way below acceptable. The crackers for the cheese were soggy. The food that should have been hot was cold. When the food ran out, the refills were slow to happen. And the selection was poor compared to previous stays. It was definitely not worth the extra money we spent for lounge access. Another problem we had was with our baby food. Our baby is still young and has allergies, so we brought her food from home and asked them to heat it up for us when we were dining in the lounge. It was brought back stone cold. Then my husband took it all the way down to the front desk and asked them for help. One of the women took him to one of the hotel restaurants. Then one of the restaurant workers yelled at her in Chinese. They had a very obvious spat in front of him. Then the women finally takes my husband into the kitchens. She leaves him there to wait for the food to get warmed up and disappears without a word, so my husband has to find his own way out of the maze. This whole process took almost half an hour, which cut into our dinner time at the lounge. One of the managers asked us the next day how our stay was, but we were trying to check out and had a baby to wrangle, so I did not give her the full story. I hope our stay was an anomaly. We may give them one more chance.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Enjoy
visited on January to see the sunrise. Was okay to stay at Seaside, but we stayed to watch sunrise which the room was advertised. However, the room assigned to me was far from seeing the sunrise. Overall, due to cleanness of the room condition and service, it was okay to stay.
Stayed 1 night in Dec 2017

8/10 Good

Zhenyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

MAN YIN LEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service exceeds your expectation.
Very good service and everything is arranged by hotel. They fixed my broken suitcase.
Stayed 1 night in Dec 2017

10/10 Excellent

MAN YIN LEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Yannick, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Marina
Good hotel at convenient location. Business hotel style. Breakfast is below average. Rooms are spacious and clean. Comfortable beds.
Stayed 2 nights in Nov 2017

10/10 Excellent

Calvin Xiong Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like if a lot. Hotel had been helpful for me since it is first time in the city.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Great location walking distance to the waterfront attractions and mall. Check in was very friendly and gave a complimentary upgrade to a suite. The suite was very spacious with an incredible view of the city. Breakfast buffet offered lots of variety--western, Chinese, Japanese, fresh juices and pastries. The made to order noodles were delicious! Overall great hotel for a great price. Only small con was with detailed cleanliness. For example, mildew stains on the shower shelf and calcium stains in the water tank of the Lavazza coffee machine. Small issues that did not detract much from the nice experience.
Stayed 2 nights in Sep 2017

8/10 Good

mobin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel at a good price
Good hotel with a great view. The staff was great and the food was decent. The rooms were spacious and cozy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the Marina
It was as good experience staying at the hotel. The lobby design unique. The breakfast very good.

10/10 Excellent

abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

8/10 Good

Yoonju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service
The hotel is in need of a face lift in lot of ways, but the service is always friendly. Also their swimming pool is much nicer than the Shangri-La. The only real complaints we had were 1) breakfast in the lounge is definitely not up to five star quality, and 2) the heat in the room is too much. We had it turned down to 16C and finally just switched it off because we couldn't sleep. The hotel is near the water so you do get a nice view from the lounge and take a pleasant stroll along the waterfront if the weather is nice.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ozhan, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing Short of Excellent
Stayed in Intercontinental Qingdao for 3 nights during a business trip and it was awesome. From the food options to room comfort there was nothing negative about this place. Staff is very friendly and helpful, lobby bar is entertaining with tasteful live music and the on premise spa/massage is a great way to relax after a long day of meetings. Highly recommended.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in Qingdao close to the Marina
This hotel was a step up for us, beautifully decorated and the room was clean, with lots of little extras. Hot showers, lovely bath. The dinning was amazing with plenty of choice for both traditional and western tastes. Laundry service was very good and quick, but expensive. would most definitely recommend this hotel.
Response from Jimmy on Mar 25, 2016
Dear Sir/ Mdm, Thank you for taking the time to share your positive experience at InterContinental Qingdao for your recent visit to Qingdao. We are indeed delighted to learn that you are pleased with our hotel in general but in particularly your dining experience and laundry service. We will definitely share your compliments to the Food and Beverage team and Housekeeping team. We are confident that your positive feedback will encourage all of us to excel further. On behalf of all of us, we look forward to the privilege of welcoming you back to InterContinental Qingdao to live an InterContinental life, where new stories can be written. Regards Jimmy Teo Director of Sales and Marketing

8/10 Good

Tim, Winchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel near to marina
Good quality hotel near to marina which was hosting the Round the World yacht race. Staff were very attentive and helpful, particularly the reception and foyer staff who were especially helpful with the language challenges and local advice and guidance. The room staff were also very polite, efficient and courteous. The only area I considered a weakness was the service in the main restaurant called Flavours. There were adequate staffing levels, but I felt there needed to be a little more supervision and direction. Accepting the language challenges, some of the staff in the restaurant did not appear to be adequately versed in the running of the restaurant, leaving guests and customers frustrated with the service. Incorrect orders, mis-understandings as to requirements of the patrons and a general lack of purpose of some of the staff who just walked around and appeared not to achieve much. All staff were very courteous and well presented.
Response from Jimmy on Mar 30, 2016
Dear Tim, Thank you for taking the time to pen down your thoughts. We are delighted that you enjoyed your stay with InterContinental Qingdao during your recent visit to Qingdao. We have noted your positive feedback on the general service and the politeness of our team members. Our location is indeed unique to many guests who stayed with us, with the ease to go for sailing, picnic by the marina or simply a nice stroll long the promenade by the ocean. We have noted your feedback on the service shortfall in Flavours restaurant which is totally unacceptable. We have since addressed these issues to the relevant department concerned to strengthen the training and supervision. To little console to us that our team members were courteous and well-presented. We do sincerely apologise for the service shortfall. On behalf of all of us, we look forward to the privilege of welcoming you back to InterContinental Qingdao, where new stories can be written. Regards Jimmy Teo Director of Sales and Marketing

8/10 Good

Robert, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. A solid 4 stars.
Good value. A solid 4 stars.
Response from Jimmy on May 28, 2016
Dear Robert, Thank you for taking the time to share your positive experience at InterContinental Qingdao for your recent visit to Qingdao. We are indeed delighted to learn that you have a solid stay with our hotel. On behalf of all of us, we look forward to the privilege of welcoming you back to InterContinental Qingdao, the leading five star hotel in Qingdao. Regards Jimmy Teo Director of Sales and Marketing

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Best hotel in Qingdao among internation standards
Extremely attentive service but hotel gets older.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You wont see me again
Well I give 4 stars but I have to say that I have been extremely disappointed and definitelz never will come back. This hotel is not worth the brand Intercontinental. Two reasons 1. The SPA was under renovation. It is even not clear when it will be reopend but the website didn't mention that and the price I paid was hugh. 2. The hotel photos leave the impression as you walk out of the hotel right next to the boats. Well the truth is there is a small backdoor passage along a RR shop but its still just a street next to the haven. Yes the rest is in good condition and the breakfast was good but that i can get for much less.

8/10 Good

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with facilities provided at the maximum

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Fantastic hotel. I highly recommend the Intercontinental in Qingdao.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Still the best in Qingdao but aging
Service and Hotel itself is the best in Qingdao. But there are first signs of a lower level of maintainance.